Pursuing Excellence in Healthcare

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Publisher : CRC Press
ISBN 13 : 1439816603
Total Pages : 336 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Pursuing Excellence in Healthcare by : Arthur M. Feldman

Download or read book Pursuing Excellence in Healthcare written by Arthur M. Feldman and published by CRC Press. This book was released on 2009-09-03 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Much as it is with the nation‘s overall healthcare system, the survival of academic medical centers (AMC‘s) is threatened by a combination of economic, cultural, and demographic factors. If AMC‘s are to survive to fill their societal responsibilities, they must adopt a new philosophy. Challenging assumptions and providing the shift in perspective t

Transforming Health Care

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Publisher : CRC Press
ISBN 13 : 1439863091
Total Pages : 248 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Transforming Health Care by : Charles Kenney

Download or read book Transforming Health Care written by Charles Kenney and published by CRC Press. This book was released on 2010-11-08 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: For decades, the manufacturing industry has employed the Toyota Production System the most powerful production method in the world to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compe

Improving Healthcare Team Performance

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Publisher : John Wiley & Sons
ISBN 13 : 1118209672
Total Pages : 191 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Improving Healthcare Team Performance by : Leslie Bendaly

Download or read book Improving Healthcare Team Performance written by Leslie Bendaly and published by John Wiley & Sons. This book was released on 2012-09-21 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical, proven techniques for improving team performance in the health care world Teams and collaboration have become an expectation in most healthcare facilities and environments. It is accepted that high performance, patient focused teams are critical to quality patient care. However, there is often a wide gap between traditional practices and the new behaviours and practices required for teamwork and collaboration. Improving Health Care Team Performance goes beyond theory to provide the knowledge, tools, and techniques required to develop a single team, or to develop an organization wide team based culture, from which exceptional patient care emerges. Most uniquely it emphasizes that effective teamwork goes far beyond team dynamics and provides detailed description of additional requirements, such as shared learning and change compatibility, and how to fulfill them. A practical handbook for healthcare leaders striving to ensure a superior patient experience and high quality of care, Improving Healthcare Team Performance not only provides specifics on how to develop high functioning teams, whether multidisciplinary, interdisciplinary, or departmental but also offers those dealing with the common healthcare leadership challenges of low morale, poor communication, interpersonal conflict, and lack of knowledge sharing the tools to take immediate action to improve performance. Providing a proven approach to addressing and preventing everyday issues impacting patient care, Improving Health Care Team Performance contains everything needed to identify areas of greatest need within a team or department, take targeted action to address key gaps, and measure progress towards positive change. Presents a clear depiction of what constitutes collaboration and a high-performing patient focused team. This includes the skills and practices required to improve team performance and ultimately the quality of patient care, how to develop new attitudes and behaviours within the team, as well as the leadership requirements for success in a patient focused, team based culture. Provides a set of development tools accessible online to help the reader quickly and easily apply the knowledge gleaned. Offers targeted solutions including tips/recommendations, a step-by-step approach for affecting necessary change at every level of the organization, and skills and team development activities. Designed for leaders working in any healthcare environment, Improving Health Care Team Performance is a practical approach to improving team performance and the quality of patient care.

Affordable Excellence

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Publisher : Brookings Institution Press
ISBN 13 : 0815724160
Total Pages : 198 pages
Book Rating : 4.8/5 (157 download)

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Book Synopsis Affordable Excellence by : William A. Haseltine

Download or read book Affordable Excellence written by William A. Haseltine and published by Brookings Institution Press. This book was released on 2013 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Today Singapore ranks sixth in the world in healthcare outcomes well ahead of many developed countries, including the United States. The results are all the more significant as Singapore spends less on healthcare than any other high-income country, both as measured by fraction of the Gross Domestic Product spent on health and by costs per person. Singapore achieves these results at less than one-fourth the cost of healthcare in the United States and about half that of Western European countries. Government leaders, presidents and prime ministers, finance ministers and ministers of health, policymakers in congress and parliament, public health officials responsible for healthcare systems planning, finance and operations, as well as those working on healthcare issues in universities and think-tanks should know how this system works to achieve affordable excellence."--Publisher's website.

Exploring the Advancements and Future Directions of Digital Twins in Healthcare 6.0

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Author :
Publisher : IGI Global
ISBN 13 :
Total Pages : 468 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Exploring the Advancements and Future Directions of Digital Twins in Healthcare 6.0 by : Dubey, Archi

Download or read book Exploring the Advancements and Future Directions of Digital Twins in Healthcare 6.0 written by Dubey, Archi and published by IGI Global. This book was released on 2024-07-18 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: The healthcare industry is increasingly complex, demanding personalized treatments and efficient operational processes. Traditional research methods need help to keep pace with these demands, often leading to inefficiencies and suboptimal outcomes. Integrating digital twin technology presents a promising solution to these challenges, offering a virtual platform for modeling and simulating complex healthcare scenarios. However, the full potential of digital twins still needs to be explored mainly due to a lack of comprehensive guidance and practical insights for researchers and practitioners. Exploring the Advancements and Future Directions of Digital Twins in Healthcare 6.0 is not just a theoretical exploration. It is a practical guide that bridges the gap between theory and practice, offering real-world case studies, best practices, and insights into personalized medicine, real-time patient monitoring, and healthcare process optimization. By equipping you with the knowledge and tools needed to effectively integrate digital twins into your healthcare research and operations, this book is a valuable resource for researchers, academicians, medical practitioners, scientists, and students.

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071773908
Total Pages : 347 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System by : Joseph A. Michelli

Download or read book Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2011-05-20 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.

How to Do Critical Discourse Analysis

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Author :
Publisher : SAGE
ISBN 13 : 1446289583
Total Pages : 241 pages
Book Rating : 4.4/5 (462 download)

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Book Synopsis How to Do Critical Discourse Analysis by : David Machin

Download or read book How to Do Critical Discourse Analysis written by David Machin and published by SAGE. This book was released on 2012-08-16 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: "How great to have this practical introduction to doing critical discourse analysis, especially one that provides examples of multimodal discourse analysis. Extremely useful for students who need tools for the study of text, talk and images." - Teun van Dijk, Pompeu Fabra University "The authors have truly achieved the impossible: to make extremely complex phenomena accessible for students and scholars alike. Thus, this textbook will provide a most helpful guide when looking for adequate ways to grasp and analyze the intricate interdependence of written, oral and visual forms of semiosis." - Ruth Wodak, Lancaster University How do media texts manipulate and persuade us? How do language and images play out the ideas, values and identities? This book shows readers exactly how language, power and ideology are negotiated in media texts, from magazine and advertising, to YouTube and music videos. Presenting a systematic toolkit of theories, concepts and techniques for doing language and image analysis, students learn how to dig deep into discourses and the media landscape. With case studies and examples from a range of traditional and new media content, the book equips students to understand the relationship between language, discourse and social practices.

EBOOK: Implementing Excellence in your Health Care Organization: Managing, Leading and Collaborating

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Author :
Publisher : McGraw-Hill Education (UK)
ISBN 13 : 0335240046
Total Pages : 217 pages
Book Rating : 4.3/5 (352 download)

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Book Synopsis EBOOK: Implementing Excellence in your Health Care Organization: Managing, Leading and Collaborating by : Robert McSherry

Download or read book EBOOK: Implementing Excellence in your Health Care Organization: Managing, Leading and Collaborating written by Robert McSherry and published by McGraw-Hill Education (UK). This book was released on 2010-07-16 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This second book in this practical, introductory series on practice issues in healthcare, explores the key issues and factors which influence the workings of a healthcare organisation and how these may be addressed through collaborative working and user focused care - at an introductory and practical level. The book will be presented in three sections: Working in Organisations Collaborative working User Focused Care The emphasis of this second text is on how the organization and those who work within it contribute to (both positively and negatively) the excellence of the healthcare organization and the care it gives. Rather than a theoretical tome on team working, leadership and change management, this book instead highlights and explores the tools and techniques that ALL healthcare staff need to be successful employees and managers delivering excellent care. The authors will outline and examine the evidence available for all areas covered, both to support and to critique excellence standards, and give a lively and practical introduction to the key organizational factors of a healthcare setting. Meaty topics abound, including: Management & leadership, ethics, equity, governance, user-involvement, team working, interprofessional excellence. The focus on multiprofessional working will make this accessible to a variety of healthcare groups. In keeping with the series, the book will include case examples, real-life practice and reflective exercises, as well as the theory needed to inform delivery of excellence. Contributors: Claire Brewis, Dr. Corrina Dickson, Dr. Lee-Ann Fenge, Karen Grimwood, Dr. Sarah Hean, Vanessa Heaslip, Jenny Kell, Melaine McSherry, Dr. Sabi Redwood, Lisa Smith, Kevin Stubbings, Jackie Tonkin, Katie Tucker

Journey to Excellence

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Author :
Publisher : Quality Press
ISBN 13 : 0873893107
Total Pages : 249 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Journey to Excellence by : Kathleen Jennison Goonan

Download or read book Journey to Excellence written by Kathleen Jennison Goonan and published by Quality Press. This book was released on 2009-11-14 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits. To fully understand the journey for these nine organizations and their return on investment, the authors studied each of their 50-page award applications, presentations at national and regional meetings, and other publications by or about them. Additionally and most importantly, CEOs and other senior leaders were interviewed at length. The questions asked of these leaders followed three basic themes: How did you successfully use the Baldrige framework to drive improvement? What would you recommend other organizations do to gain the value you have from a Baldrige journey? What can we learn from you that would help other organizations manage their improvement journeys to maximize the value they gain? “Health reform is making it clear: healthcare organizations improving to great clinical, financial, and experience outcomes will win and thrive for the communities they serve. Yet research teaches us that most change fails. Journey to Excellence, through ‘brutal truth,’ inspirational storytelling, courageous journeys, disciplined research, and sustained results, shows us the way, the very hard way, as well as the awesome possibility.” Jim Conway, SVP, Institute for Healthcare Improvement “W. Edwards Deming spoke of consistent, business-driving quality as arising from ‘a system of production.’ At best, health care delivery in most places today is bubbling chaos. The Malcolm Baldrige Quality Award supplies the only practical, comprehensive outline for health care as a system of production in existence today. It’s about time that health care leaders had a comprehensive guide. Taught by experts, this volume is drawn from careful analysis of those who have succeeded. You hold the future in your hands – at least, for those who will not only survive, but thrive in the coming turmoil of health care reform.” Brent James, MD, Intermountain Health Care “Journey to Excellence is an insightful synthesis of the powerful Baldrige framework and the real life journeys of the healthcare award winners. Their stories will deepen understanding both for those new to and experienced with the Baldrige Criteria. This book is a major contribution to achieving healthcare excellence!” Louise Liang, MD, Former Chair, Institute for Healthcare Improvement “Most healthcare organizations are currently in a purely reactive mode – just struggling to get through the day and the fiscal year, collecting the data that they are required to report, and responding to crises. In Journey to Excellence, Goonan and her co-authors show healthcare leaders how to take control of the agenda. The Baldrige Criteria define the journey that can help organizations approach greatness, and the authors’ LASER set of behaviors describes what they need to ‘pack’ for the trip.” Tom Lee, MD, Network President, Partners Healthcare System “Journey to Excellence provides a concrete framework for leaders seeking to improve their organizational performance. Health care organizations are likely to face increasing pressure to improve quality and reduce cost in the coming years. Goonan, Muzikowski, and Stoltz offer a strategic roadmap for a successful transformational change. This book contains real life stories of leaders who used Baldrige to successfully transform their organizations into high performance enterprises.” Vinod K. Sahney, Chief Strategy Officer, Blue Cross Blue Shield of Massachusetts

Advancing Excellence in Healthcare Quality

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Publisher :
ISBN 13 : 9780991013555
Total Pages : pages
Book Rating : 4.0/5 (135 download)

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Book Synopsis Advancing Excellence in Healthcare Quality by : Mary Sue McAslan

Download or read book Advancing Excellence in Healthcare Quality written by Mary Sue McAslan and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: New Book from Quality Expert Offers Simple Strategies for Boosting Quality Foreword by David Nash, MD, MBA Do you feel as though your patients care is becoming so fragmented that something important might get missed? Do you wonder why deadly medication errors continue to happen despite using the most advanced technology? Are you concerned that patients continue to succumb to preventable chronic diseases despite decades of data supporting healthy lifestyles? If so, this book is the ideal resource to help you turn things around. The IOM (Institute of Medicine) report gave healthcare providers and administrators a very clear and public picture of the dismal sate of healthcare quality in America. What was left undone by the IOM report was how practitioners were to address these findings at the grass roots level. Via this new book, it is possible to meet your quality goals through a series of simple yet powerful steps that can change how you deliver care. In this easy-to-read book, Dr. Mary Sue McAslan presents 40 strategies 10 topics in each of 4 categories which helps providers enhance quality, reduce readmissions, decrease errors, improve disease prevention, and cut healthcare costs. Packed with practical, easy-to-implement suggestions, Advancing Excellence in Healthcare Quality will boost your operations, helping your practice build empowered teams, improve staff morale, and raise patient satisfaction -- Provided by publisher.

Demanding Medical Excellence

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Author :
Publisher : University of Chicago Press
ISBN 13 : 022616196X
Total Pages : 470 pages
Book Rating : 4.2/5 (261 download)

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Book Synopsis Demanding Medical Excellence by : Michael L. Millenson

Download or read book Demanding Medical Excellence written by Michael L. Millenson and published by University of Chicago Press. This book was released on 2018-06-01 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: Demanding Medical Excellence is a groundbreaking and accessible work that reveals how the information revolution is changing the way doctors make decisions. Michael Millenson, a three-time Pulitzer Prize nominee as a health-care reporter for the Chicago Tribune, illustrates serious flaws in contemporary medical practice and shows ways to improve care and save tens of thousands of lives. "If you read only one book this year, read Demanding Medical Excellence. It's that good, and the revolution it describes is that important."—Health Affairs "Millenson has done yeoman's work in amassing and understanding that avalanche of data that lies beneath most of the managed-care headlines. . . . What he finds is both important and well-explained: inconsistency, overlap, and inattention to quality measures in medical treatment cost more and are more dangerous than most cost-cutting measures. . . . [This book] elevates the healthcare debate to a new level and deserves a wide readership."—Library Journal "An involving, human narrative explaining how we got to where we are today and what lies ahead."—Mark Taylor, Philadelphia Inquirer "Read this book. It will entertain you, challenge, and strengthen you in your quest for better accountability in health care."—Alex R. Rodriguez, M.D., American Journal of Medical Quality "Finally, a health-care book that doesn't wring its hands over the decline of medicine at the hands of money-grubbing corporations. . . . This is a readable account of what Millenson calls a 'quiet revolution' in health care, and his optimism makes for a refreshing change."—Publishers Weekly "With meticulous detail, historical accuracy, and an uncommon understanding of the clinical field, Millenson documents our struggle to reach accountability."—Saty Satya-Murti, M.D., Journal of the American Medical Association

Health Professions Education

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Publisher : National Academies Press
ISBN 13 : 030913319X
Total Pages : 191 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Health Professions Education by : Institute of Medicine

Download or read book Health Professions Education written by Institute of Medicine and published by National Academies Press. This book was released on 2003-07-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system.

MASTERING HEALTHCARE EXCELLENCE

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Author :
Publisher : Jarvis T. Gray
ISBN 13 :
Total Pages : 72 pages
Book Rating : 4./5 ( download)

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Book Synopsis MASTERING HEALTHCARE EXCELLENCE by : Jarvis T Gray

Download or read book MASTERING HEALTHCARE EXCELLENCE written by Jarvis T Gray and published by Jarvis T. Gray. This book was released on 2024-09-02 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mastering Healthcare Excellence" offers a comprehensive guide for healthcare leaders aiming to achieve unparalleled results. Through practical insights and strategic frameworks, this book empowers executives to align their teams, priori- ties, and processes effectively. Discover profen strategies to navigate complex challenges, drive innovation, and lead with excellence in today's dynamic healthcare landscape.

Cultural Factors in Systems Design

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Author :
Publisher : CRC Press
ISBN 13 : 1439846472
Total Pages : 340 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Cultural Factors in Systems Design by : Robert W. Proctor

Download or read book Cultural Factors in Systems Design written by Robert W. Proctor and published by CRC Press. This book was released on 2011-10-25 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cultural factors, in both the narrow sense of different national, racial, and ethnic groups, and in the broader sense of different groups of any type, play major roles in individual and group decisions. Written by an international, interdisciplinary group of experts, Cultural Factors in Systems Design: Decision Making and Action explores innovation

Healthcare Leadership Excellence

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Publisher : ACHE Management
ISBN 13 : 9781567934748
Total Pages : 0 pages
Book Rating : 4.9/5 (347 download)

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Book Synopsis Healthcare Leadership Excellence by : James A. Rice

Download or read book Healthcare Leadership Excellence written by James A. Rice and published by ACHE Management. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you pursuing a meaningful career or merely working at a string of jobs? This book will motivate you to think beyond the pressing day-to-day challenges of healthcare management and plan a career with purpose. It describes what you can do now to infuse more meaning into your professional life--no matter what stage you are at in your career. Learn the strategies for developing the leadership competencies, including self-awareness and mentoring skills, that are shared by executives who make a difference. The authors' experience and wisdom are enhanced by interviews with respected healthcare leaders who have built lasting legacies.

Achieving Service Excellence Stratgies For Healthcare

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Publisher :
ISBN 13 : 9788182742703
Total Pages : 0 pages
Book Rating : 4.7/5 (427 download)

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Book Synopsis Achieving Service Excellence Stratgies For Healthcare by : Ford

Download or read book Achieving Service Excellence Stratgies For Healthcare written by Ford and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Operations Management in Healthcare

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Author :
Publisher : Springer Publishing Company
ISBN 13 : 0826126537
Total Pages : 640 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Operations Management in Healthcare by : Corinne M. Karuppan, PhD, CPIM

Download or read book Operations Management in Healthcare written by Corinne M. Karuppan, PhD, CPIM and published by Springer Publishing Company. This book was released on 2016-06-14 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how to build a competitive edge by developing superior operations This comprehensive, practice-oriented text illustrates how healthcare organizations can gain a competitive edge through superior operations – and demonstrates how to achieve them. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality, cost, delivery, and flexibility. The competitive priorities are interrelated, with excellent quality laying the foundation for performance in the other competitive priorities, and with targeted improvement initiatives having synergistic effects. The text stresses the benefits of aligning the entire operations system within the parameters of a business strategy. It equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together logically. With a hands-on approach, the book clearly demonstrates the “how-tos” of effectively managing a healthcare organization. It describes how to negotiate the different perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context of a healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives to achieve the status of a highly reliable organization. Integrated throughout are a variety of tools and quantitative techniques with step-by-step instructions to assist in problem solving and process improvements. Also included are mind maps linking competitive priorities and concepts, quick-reference icons, dashboards displaying measurement and process tracking, and boxed features. Several project ideas, team assignments, and creative thinking exercises are proposed. A comprehensive Instructor Packet and online tutorials further enhance the book’s outstanding value. Key Features: Includes mind maps to connect competitive priorities, concepts, and tools Provides an extensive tool kit for problem solving and process improvements Presents icons throughout the text to emphasize competitive priorities and tool coverage Emphasizes measurement with dashboards and includes data files for statistical process control, queuing, and simulation Demonstrates human dynamics and organizational challenges through realistic vignettes Presents boxed features of frequently asked questions an real-world implementations of concepts Provides comprehensive Instructor Packet and online tutorials