Public Service Logic

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Public Service Logic

Author : Stephen Osborne
Publisher : Routledge
ISBN 13 : 1000192148
Total Pages : 203 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Public Service Logic by : Stephen Osborne

Download or read book Public Service Logic written by Stephen Osborne and published by Routledge. This book was released on 2020-10-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.

Public Service Dominant Logic

Author : Martin Fransson
Publisher :
ISBN 13 : 9781138123847
Total Pages : pages
Book Rating : 4.1/5 (238 download)

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Book Synopsis Public Service Dominant Logic by : Martin Fransson

Download or read book Public Service Dominant Logic written by Martin Fransson and published by . This book was released on 2017-05-08 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Logic

Author : PROFESSOR PER. SKALEN
Publisher :
ISBN 13 : 9789144125084
Total Pages : 152 pages
Book Rating : 4.1/5 (25 download)

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Book Synopsis Service Logic by : PROFESSOR PER. SKALEN

Download or read book Service Logic written by PROFESSOR PER. SKALEN and published by . This book was released on 2018-05-21 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: "What is service logic? What does it mean to manage and analyze organizations based on a perspective of service logic? Service logic may be contrasted with a goods logic, which used to maintain a dominant position not only in the private and public sector, but also in research in relation to marketing and organizations. According to a goods logic, value is created internally in organizations, whereas a service logic suggests that value is created by customers when using goods or services. Service logic not only alters the ways in which service innovation occurs, but also the ways in which organizations, customers and other actors collaborate. In this book, key concepts related to service logic are explained, such as value co-creation and resource integration. It also brings up how service innovation is carried out from the perspective of a service logic and how actors co-create value in service ecosystems. Furthermore, the book also presents a large number of examples involving online companies such as Spotify, traditional service firms such as Ikea, industrial companies such as Volvo and public organizations such as the Swedish Tax Authority."

The SAGE Handbook of Service-Dominant Logic

Author : Stephen L. Vargo
Publisher : SAGE
ISBN 13 : 152645548X
Total Pages : 801 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis The SAGE Handbook of Service-Dominant Logic by : Stephen L. Vargo

Download or read book The SAGE Handbook of Service-Dominant Logic written by Stephen L. Vargo and published by SAGE. This book was released on 2018-10-08 with total page 801 pages. Available in PDF, EPUB and Kindle. Book excerpt: The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic.

The Service-Dominant Logic of Marketing

Author : Robert F. Lusch
Publisher : Routledge
ISBN 13 : 1317454642
Total Pages : 468 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis The Service-Dominant Logic of Marketing by : Robert F. Lusch

Download or read book The Service-Dominant Logic of Marketing written by Robert F. Lusch and published by Routledge. This book was released on 2014-12-18 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: Expanding on the editors' award-winning article "Evolving to a New Dominant Logic for Marketing," this book presents a challenging new paradigm for the marketing discipline. This new paradigm is service-oriented, customer-oriented, relationship-focused, and knowledge-based, and places marketing, once viewed as a support function, central to overall business strategy. Service-dominant logic defines service as the application of competencies for the benefit of another entity and sees mutual service provision, rather than the exchange of goods, as the proper subject of marketing. It moves the orientation of marketing from a "market to" philosophy where customers are promoted to, targeted, and captured, to a "market with" philosophy where the customer and supply chain partners are collaborators in the entire marketing process. The editors elaborate on this model through an historical analysis, clarification, and extension of service-dominant logic, and distinguished marketing thinkers then provide further insight and commentary. The result is a more comprehensive and inclusive marketing theory that will challenge both current thinking and marketing practice.

Logics of Legitimacy

Author : Margaret Stout
Publisher : CRC Press
ISBN 13 : 1466511613
Total Pages : 329 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Logics of Legitimacy by : Margaret Stout

Download or read book Logics of Legitimacy written by Margaret Stout and published by CRC Press. This book was released on 2012-07-26 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: The discipline of public administration draws predominantly from political and organizational theory, but also from other social and behavioral sciences, philosophy, and even theology. This diversity results in conflicting prescriptions for the "proper" administrative role. So, how are those new to public administration to know which ideas are "legitimate"? Rather than accepting conventional arguments for administrative legitimacy through delegated constitutional authority or expertise, Logics of Legitimacy: Three Traditions of Public Administration Praxis does not assume that any one approach to professionalism is accepted by all scholars, practitioners, citizens, or elected representatives. Instead, it offers a framework for public administration theory and practice that fully includes the citizen as a political actor alongside elected representatives and administrators. This framework: Considers both direct and representative forms of democracy Examines concepts from both political and organizational theory, addressing many of the key questions in public administration Examines past and present approaches to administration Presents a conceptual lens for understanding public administration theory and explaining different administrative roles and practices The framework for public administration theory and practice is presented in three traditions of main prescriptions for practice: Constitutional (the bureaucrat), Discretionary (the entrepreneur), and Collaborative (the steward). This book is appropriate for use in graduate-level courses that explore the philosophical, historical, and intellectual foundations of public administration. Upon qualified course adoption, instructors will gain access to a course outline and corresponding lecture slides.

Improving Governance

Author : Laurence E. Lynn Jr.
Publisher : Georgetown University Press
ISBN 13 : 9781589013452
Total Pages : 228 pages
Book Rating : 4.0/5 (134 download)

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Book Synopsis Improving Governance by : Laurence E. Lynn Jr.

Download or read book Improving Governance written by Laurence E. Lynn Jr. and published by Georgetown University Press. This book was released on 2001-04-05 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Policymakers and public managers around the world have become preoccupied with the question of how their goals can be achieved in a way that rebuilds public confidence in government. Yet because public policies and programs increasingly are being administered through a complicated web of jurisdictions, agencies, and public-private partnerships, evaluating their effectiveness is more difficult than in the past. Though social scientists possess insightful theories and powerful methods for conducting empirical research on governance and public management, their work is too often fragmented and irrelevant to the specific tasks faced by legislators, administrators, and managers. Proposing a framework for research based on the premise that any particular governance arrangement is embedded in a wider social, fiscal, and political context, Laurence E. Lynn Jr., Carolyn J. Heinrich, and Carolyn J. Hill argue that theory-based empirical research, when well conceived and executed, can be a primary source of fundamental, durable knowledge about governance and policy management. Focusing on complex human services such as public assistance, child protection, and public education, they construct an integrative, multilevel "logic of governance," that can help researchers increase the sophistication, power, and relevance of their work.

Public Service Media in Europe

Author : Karen Donders
Publisher : Routledge
ISBN 13 : 135110554X
Total Pages : 312 pages
Book Rating : 4.3/5 (511 download)

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Book Synopsis Public Service Media in Europe by : Karen Donders

Download or read book Public Service Media in Europe written by Karen Donders and published by Routledge. This book was released on 2021-06-10 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contributing to a rethink of Public Service Media, this book combines theoretical insights and legal frameworks with practice, examining theory and policy development in a bottom-up manner. It explores the practices of Public Service Media across Europe, assessing the rules that govern Public Service Media at both the EU and the National Member State level, identifying common trends, initiated by both the European Commission and individual countries, illustrating the context-dependent development of Public Service Media and challenging the theories of Public Service Broadcasting which have developed an ideal-type public broadcaster based on the well-funded BBC in an atypical media market. Seeking to further explore the actual practices of Public Service Media and make recommendations for the development of more sustainable policies, this book offers case studies of rules and practices from across a variety of EU Member States to consider the extent to which public broadcasters are making the transition to public media organisations, and how public broadcasters and governments are shaping Public Service Media together. This book is a must-read for all scholars who take an interest in Public Service Media, media policy and media systems literature at large. It will also be of interest to practitioners working in government, Public Service Media and commercial media.

Service-Dominant Logic

Author : Robert F. Lusch
Publisher : Cambridge University Press
ISBN 13 : 1139952021
Total Pages : 253 pages
Book Rating : 4.1/5 (399 download)

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Book Synopsis Service-Dominant Logic by : Robert F. Lusch

Download or read book Service-Dominant Logic written by Robert F. Lusch and published by Cambridge University Press. This book was released on 2014-01-30 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant (S-D) logic', describing the shift from a product-centred view of markets to a service-led model. Now, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, profit-maximizing firm, presenting a coherent, organizing framework based on ten foundational premises. The foundational premises of S-D logic have much wider implications beyond marketing for the future of the firm, transcending different industries and contexts, and will provide readers with a deeper sense of why the exchange of service is the fundamental basis of all social and economic exchange. This accessible book will appeal to students, as well as to researchers and practitioners.

Co-Production of Public Services and Outcomes

Author : Elke Loeffler
Publisher : Springer Nature
ISBN 13 : 3030555097
Total Pages : 455 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Co-Production of Public Services and Outcomes by : Elke Loeffler

Download or read book Co-Production of Public Services and Outcomes written by Elke Loeffler and published by Springer Nature. This book was released on 2020-10-03 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production.

RESTART Sustainable Business Model Innovation

Author : Sveinung Jørgensen
Publisher : Springer
ISBN 13 : 3319919717
Total Pages : 264 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis RESTART Sustainable Business Model Innovation by : Sveinung Jørgensen

Download or read book RESTART Sustainable Business Model Innovation written by Sveinung Jørgensen and published by Springer. This book was released on 2018-07-31 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking the business model as point of departure, this open access book explores how companies and organizations can contribute to a more sustainable future by designing innovative models that are both sustainable and profitable. Based upon years of research, it draws together theoretical foundations and existing literature on the topic of sustainable business alongside case studies and practical solutions. After examining the theoretical foundations of sustainable business model innovation, the authors present their own framework – RESTART. Consisting of seven factors, this framework can be the basis for restarting any business model. The final section outlines a research agenda for sustainable business informed by the perspectives and frameworks put forward in this book.

Purposeful Program Theory

Author : Sue C. Funnell
Publisher : John Wiley & Sons
ISBN 13 : 0470939893
Total Pages : 576 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Purposeful Program Theory by : Sue C. Funnell

Download or read book Purposeful Program Theory written by Sue C. Funnell and published by John Wiley & Sons. This book was released on 2011-02-09 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: Between good intentions and great results lies a program theory not just a list of tasks but a vision of what needs to happen, and how. Now widely used in government and not-for-profit organizations, program theory provides a coherent picture of how change occurs and how to improve performance. Purposeful Program Theory shows how to develop, represent, and use program theory thoughtfully and strategically to suit your particular situation, drawing on the fifty-year history of program theory and the authors' experiences over more than twenty-five years. "From needs assessment to intervention design, from implementation to outcomes evaluation, from policy formulation to policy execution and evaluation, program theory is paramount. But until now no book has examined these multiple uses of program theory in a comprehensive, understandable, and integrated way. This promises to be a breakthrough book, valuable to practitioners, program designers, evaluators, policy analysts, funders, and scholars who care about understanding why an intervention works or doesn't work." Michael Quinn Patton, author, Utilization-Focused Evaluation "Finally, the definitive guide to evaluation using program theory! Far from the narrow 'one true way' approaches to program theory, this book provides numerous practical options for applying program theory to fulfill different purposes and constraints, and guides the reader through the sound critical thinking required to select from among the options. The tour de force of the history and use of program theory is a truly global view, with examples from around the world and across the full range of content domains. A must-have for any serious evaluator." E. Jane Davidson, PhD, Real Evaluation Ltd. Companion Web site: josseybass.com/go/funnellrogers

The Value of Public Service Media

Author : Gregory Ferrell Lowe
Publisher :
ISBN 13 : 9789186523848
Total Pages : 0 pages
Book Rating : 4.5/5 (238 download)

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Book Synopsis The Value of Public Service Media by : Gregory Ferrell Lowe

Download or read book The Value of Public Service Media written by Gregory Ferrell Lowe and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The worth of public service media is under increasing scrutiny in the 21st century as governments consider whether the institution is a good investment and a fair player in media markets. Mandated to provide universally accessible services and to cater for groups that are not commercially attractive, the institution often confronts conflicting demands. It must evidence its economic value, a concept defined by commercial logic, while delivering social value in fulfilling its largely not-for-profit public service mission and functions. Dual expectations create significant complexity for measuring PSM's overall ?public value?, a controversial policy concept that provided the theme for the RIPE@2012 conference, which took place in Sydney, Australia. This book, the sixth in the series of RIPE Readers on PSM published by NORDICOM, is the culmination of robust discourse during that event and the distillation of its scholarly outcomes. Chapters are based on top tier contributions that have been revised, expanded and subject to peer review (double-blind). The collection investigates diverse conceptions of public service value in media, keyed to distinctions in the values and ideals that legitimate the public service enterprise in media in many countries.

Electronic Government

Author : Ida Lindgren
Publisher : Springer
ISBN 13 : 3030273253
Total Pages : 376 pages
Book Rating : 4.0/5 (32 download)

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Book Synopsis Electronic Government by : Ida Lindgren

Download or read book Electronic Government written by Ida Lindgren and published by Springer. This book was released on 2019-08-19 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 18th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2019, held in San Benedetto del Tronto, Italy, in September 2019, in conjunction with the IFIP WG 8.5 IFIP International Conference on Electronic Participation (ePart 2019) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2019). The 27 revised full papers presented were carefully reviewed and selected from 64 submissions. The papers are clustered under the following topical sections: E-Government Foundations; E-Government Services and Open Government; Open Data: Social and Technical Aspects; AI, Data Analytics and Automated Decision Making; and Smart Cities.

Ethics in the Public Service

Author : Charles Garofalo
Publisher : Georgetown University Press
ISBN 13 : 9780878407378
Total Pages : 212 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis Ethics in the Public Service by : Charles Garofalo

Download or read book Ethics in the Public Service written by Charles Garofalo and published by Georgetown University Press. This book was released on 1999 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Serving the public interest with integrity requires a moral perspective that can rise above the day-to-day pressures of the job. This book integrates Western philosophy's most significant ethical theories and merges them with public administration theory to provide public administrators with an explicit moral foundation for ethical decision making. Ethics in the Public Service reviews moral thought through the ages, from Plato to Rorty, and makes the philosophies of the more difficult thinkers accessible to both students and practitioners. Unifying seemingly disparate ethical positions, including those of Aristotle, Kant, and Mill, the authors defend the idea of objective moral truth and critique subjectivist views, refuting postmodernism and ethical relativism. Using their integrated objective approach, they tackle such dichotomies in public administration theory as bureaucracy vs. democracy, and they also examine a case study in an administrative setting. Offering a better understanding of moral dilemmas rather than a formula, this book presents scholars and practitioners with a framework that is both objective and flexible, theoretical and practical. This original synthesis provides a comprehensive basis for administrative thought and action.

Co-Production and Public Service Management

Author : Victor Pestoff
Publisher : Routledge
ISBN 13 : 1351059661
Total Pages : 204 pages
Book Rating : 4.3/5 (51 download)

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Book Synopsis Co-Production and Public Service Management by : Victor Pestoff

Download or read book Co-Production and Public Service Management written by Victor Pestoff and published by Routledge. This book was released on 2018-10-03 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.

Public Service Performance

Author : George A. Boyne
Publisher : Cambridge University Press
ISBN 13 : 1139460455
Total Pages : 312 pages
Book Rating : 4.1/5 (394 download)

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Book Synopsis Public Service Performance by : George A. Boyne

Download or read book Public Service Performance written by George A. Boyne and published by Cambridge University Press. This book was released on 2006-11-23 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.