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Public Relations Disasters
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Book Synopsis Public Relations Disasters by : Gerry McCusker
Download or read book Public Relations Disasters written by Gerry McCusker and published by Kogan Page Publishers. This book was released on 2006 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Dow Corning breast implants to the McDonald's "McLibel" case, this book entertainingly exposes some of the world's most infamous (and also some unreported) PR disasters, and shows how crisis management helped or hindered.
Book Synopsis Crisis Communication by : Peter Anthonissen
Download or read book Crisis Communication written by Peter Anthonissen and published by Kogan Page Publishers. This book was released on 2008-09-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Senior management and leaders within companies embroiled in crisis, have learned the hard way what happens when the unthinkable becomes a reality - an accident results in death or injury; a failed company takeover causes share prices to plummet; or toxic food, medicines and drinks leads to mass hysteria. All attention focuses on the guilty parties - and the media can be expected to make this crisis headline news within a matter of hours. No company or organisation is immune to crisis. Everyday, organisations run the risk of being affected. However, a crisis does not necessarily have to turn into a disaster for the business or organisation involved. Crisis Communication provides readers with advice on how to limit damage effectively by acting quickly and positively. Moreover, it explains how to turn a crisis into an opportunity by communicating efficiently, through the use of successful public relations strategies. Providing information on accountability; crisis communication planning; building your corporate image; natural disasters; accidents; financial crises; legal issues; corporate re-organisation; food crises; dealing with negative press; media training; and risk managers, Crisis Communication is a thorough guide to help prepare your organisation for any future calamities. Including international case studies, crisis communication checklists and sample crisis preparation documents, this book ensures that you are fully prepared for the absolute necessity of proactive crisis communication and proper planning, should you be confronted with a crisis.
Download or read book Indestructible written by Molly McPherson and published by Mandala Tree Press. This book was released on 2021-04-13 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does public backlash, humiliation, or 'being canceled' in today's digital age keep you up at night? You are not alone. You can respond with confidence in this new era of media without hesitation or fear of destruction to your brand. Molly McPherson is a nationally recognized expert on crisis public relations management in the age of social media. She helps communicators create the right message, at the right time, and deliver it in the right place. From her years of crisis-mangement experience and mining news stories and tweets, Molly created frameworks to up-level your confidence for communicating with ease in crucial crisis moments so you can own the conversation. In this book, you will: Learn how to display truth and transparency online in a time of outrage Get practical tips on how to share your ideas on social media Discover proactive ways to engage in online forums Become a modern-age communicator who avoids reputational crisis Indestructible is perfect for anybody who runs a business or communicates on behalf of one-anyone who wants to increase the value and reputation of their business.
Author :Andrea Miller Publisher :Peter Lang Incorporated, International Academic Publishers ISBN 13 :9781433163234 Total Pages :0 pages Book Rating :4.1/5 (632 download)
Book Synopsis Public Relations and Journalism in Times of Crisis by : Andrea Miller
Download or read book Public Relations and Journalism in Times of Crisis written by Andrea Miller and published by Peter Lang Incorporated, International Academic Publishers. This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book dissects crisis communication case studies from both the journalists' and the public relations professionals' perspective. In doing so, the authors acquaint professors and students of PR and journalism with the realities of covering and managing crises, including what works and why, as well as mistakes that occur.
Book Synopsis Crisis Communication in a Digital World by : Mark Sheehan
Download or read book Crisis Communication in a Digital World written by Mark Sheehan and published by Cambridge University Press. This book was released on 2015-04-15 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis communication in a digital world provides an introduction to major crisis communication theories and issues management. Written by authors with over six decades combined experience in the public relations field, it is an essential resource for those learning to apply communications and public relations to crisis situations.
Book Synopsis Crisis Communication (PB) by : Steven Fink
Download or read book Crisis Communication (PB) written by Steven Fink and published by McGraw Hill Professional. This book was released on 2013-01-25 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Definitive Guide to Communicating in Any Crisis “When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications – or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink’s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others.”—Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed. Skillfully managing the perception of the crisis determines the difference between a company’s life or death. Because in the pitched battle between perception and reality, perception always wins. Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable—whether it’s in the form of human error, industrial accidents, criminal behavior, or natural disasters. In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it’s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you: UNDERSTAND AND MANAGE THE RELATIONSHIP BETWEEN PUBLIC PERCEPTION AND REALITY CHOOSE THE BEST SPOKESPERSON FOR THE CRISIS PROTECT YOUR BRAND AND REPUTATION THROUGH CRISES LARGE AND SMALL MAKE WISE, VIGILANT, AND DEFENSIBLE DECISIONS UNDER EXTREME CRISIS-INDUCED STRESS TELL THE TRUTH NO MATTER HOW TEMPTING IT MAY BE TO MISLEAD USE SOCIAL MEDIA OUTLETS TO COMMUNICATE DIRECTLY TO THE PUBLIC ABOUT A CRISIS The explosion of the Internet and, especially, social media, has added a new layer to the business leader’s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it. With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today’s rocky landscape of business—where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance. PRAISE FOR STEVEN FINK’S CRISIS MANAGEMENT “Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate ... The question is: ‘Is Steven Fink’s book one that busy executives ought to read?’ The answer is a resounding yes.”—LOS ANGELES TIMES, FRONT PAGE SUNDAY BOOK REVIEW
Download or read book The PR Crisis Bible written by Robin Cohn and published by Macmillan. This book was released on 2000-11-11 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers advice for CEOs to respond to scandals, unsubstantiated reports, Internet rumors, and other crises that could damage a company's reputation and explains the necessity of quick, responsible reactions when disaster strikes.
Book Synopsis Library’s Crisis Communications Planner by : Jan Thenell
Download or read book Library’s Crisis Communications Planner written by Jan Thenell and published by American Library Association. This book was released on 2004-07-26 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: When emergencies escalate, knowing what to do in advance is the key. Libraries that are equipped with ready contact information, talking points, and spokespeople at hand are prepared to limit damage from big events or ensure small problems don't escalate.
Book Synopsis Social Media Crisis Communications by : Ann Marie Van den Hurk
Download or read book Social Media Crisis Communications written by Ann Marie Van den Hurk and published by Pearson Education. This book was released on 2013-03-27 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Plan, Prepare, React, and Get Ahead Of Any Crisis- In Real Time! Your business or organization will face a crisis. That's a fact . Here's another : Thanks to social media, crises happen more often and accelerate out of control faster- much faster . So...what's your crisis communications plan? Don't have one? Let's fix that. Now . This book gives you a crisis communications blueprint that's fast, flexible, realistic, complete, and doable . You'll learn how to successfully defend yourself using the same social tools others are using against you. You'll see what works (and doesn't ). You'll learn from folks who've been there and lived to talk about it: leaders who've been forced to execute their own crisis plans in the most brutally tough situations. When that crisis comes, you'll own this book. You'll be ready. You'll survive. You will win . Understand the radically new dynamics of today's crises Anticipate what might happen, so you can get ahead of any crisis Establish crisis response roles, teams, and notification/activation processes Use free and low-cost services to monitor online chatter for signs of trouble Respond in real time, before your crisis escalates Calibrate your response to the realities of what's happening Effectively integrate social media best practices throughout your response Avoid the disastrous mistakes panicked organizations often make Regain control of your organization's identity across the web.
Download or read book Crisis Averted written by Evan Nierman and published by Advantage Media Group. This book was released on 2021-07-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Facing a Crisis HOW SHOULD YOU RESPOND? If you want to protect the things that matter most in your life, then Crisis Averted was written for YOU. - Can you spot the inevitable threat that could bankrupt your business? - Have you adopted the two core practices that will make your social media bulletproof? - Are you willing to act today to guarantee success tomorrow? The answers to these key questions could mean the difference between surviving or thriving. Crisis Averted explores the unpredictable world of crisis management and the decisions that make or break a company's future. A no-nonsense playbook offering practical guidance, applying its principles and strategies will empower you to approach potential challenges with confidence and competence. The lessons are universal and cut across every industry, meaning all organizations can use Crisis Averted to safeguard their single most important asset: their reputation.
Book Synopsis Social Media Crisis Management: Handling PR Disasters Online by : Mayfair Digital Agency
Download or read book Social Media Crisis Management: Handling PR Disasters Online written by Mayfair Digital Agency and published by Mayfair Digital Agency. This book was released on 2019-06-13 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book "Social Media Crisis Management: Handling PR Disasters Online" provides a comprehensive and strategic guide to effectively managing public relations crises that unfold on social media platforms. It delves into the critical importance of preparedness and swift action when facing online crises that can quickly escalate and damage a brand's reputation. The book covers various case studies and real-life examples to illustrate the potential impact of social media crises and the consequences of mismanagement. Drawing on proven crisis management techniques, the book offers practical step-by-step guidance on how to respond to negative feedback, address customer complaints, and handle viral controversies. It explores the use of social listening tools and monitoring platforms to detect and address potential crises early on. This book serves as a vital resource for PR professionals, social media managers, and business owners seeking to navigate the volatile terrain of social media crises. By adopting effective crisis management strategies outlined in the book, readers can mitigate reputational risks, rebuild trust, and emerge stronger from challenging online situations.
Download or read book Crisis Ahead written by Edward Segal and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Crisis Communication by : Kjell Brataas
Download or read book Crisis Communication written by Kjell Brataas and published by Routledge. This book was released on 2018-01-29 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe. The book covers three types of incidents: natural catastrophes, accidents and terror attacks. It focuses on the communication aspect of each incident and provides accounts from people handling the event. Each chapter offers a detailed description of the event and supplementary facts and illustrations from a variety of sources. With a focus on critical communication elements and lessons learned, Brataas offers valuable advice - based on personal experience with natural disasters, accidents and terror attacks - on some of the most effective ways to prepare for and deal with a crisis. Topics range from interview situations and social media to victim support and active shooter events. This book will be invaluable to those working in public relations and communications, as well as to those working with human resources and general management.
Book Synopsis Crisis Communications by : Kathleen Fearn-Banks
Download or read book Crisis Communications written by Kathleen Fearn-Banks and published by Psychology Press. This book was released on 2002 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: A casebook approach to studying crisis communications means learning from the actions of those who have experienced crises. What did they expect? What actually happened? Were they prepared? What were their strategies? What were their challenges, pressures, and problems? Were the news media adversarial or supportive? If they had to do it again, what would they do differently? These and other questions are answered in the case studies of this second edition. Presenting organizational and individual problems that may become crises and the communication responses to these situations, this revision of Fearn-Banks' very successful text: * presents crisis communication theory, including a critique of the communications of White Star Lines after its Titanic sank on its maiden voyage; * describes ways of determining the most likely and most damaging crises that may strike an organization; * centers on causes of crisis--rumor, "gotcha" television news and the non-expert expert, and crises caused by the news media; * gets into the 21st century and cyberspace-caused crises, including mini-cases of rogue Web sites and e-mail rumors; * explains how to communicate with the news media, lawyers, internal publics or audiences, and external publics; and * includes narrated case studies illustrating how spokespersons and managers used communication in several kinds of crises. The text is supplemented by a workbook, enabling students to test their knowledge and develop their skills. Written as a primer for crisis communications, public relations, and communications management, Crisis Communications serves as an essential resource in the practice of public relations and corporate communications.
Book Synopsis Public Relations in Crisis and Disaster by : Mauritz Sundt Mortensen
Download or read book Public Relations in Crisis and Disaster written by Mauritz Sundt Mortensen and published by . This book was released on 1997 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Handbook of Crisis Communication by : W. Timothy Coombs
Download or read book The Handbook of Crisis Communication written by W. Timothy Coombs and published by John Wiley & Sons. This book was released on 2023-01-24 with total page 597 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised and updated new edition of the comprehensive guide to crisis communication research and practice The Handbook of Crisis Communication provides students, researchers, and practitioners with a timely and authoritative overview of the dynamic field. Contributions by an international team of 50 leading scholars and practitioners demonstrate various methodological approaches, examine how crisis communication is applied in a range of specific contexts, discuss the role of culture and technology in crisis communication, and present original research of relevance to the development and evaluation of crisis communication theory. Now in its second edition, the Handbook covers the latest advances in global crisis communication technology, current trends in research and practice, social media in crisis communication, and more. Each of the 38 chapters incorporate new material offering fresh insights into existing areas of crisis communication and explore new and emerging lines of research. A wealth of new case studies, practical scenarios, and in-depth analyses of recent crises are integrated throughout. Examines traditional applications, recent advances, and emerging areas in crisis communication Discusses communication approaches for organizational crises, disasters, political crises, and public health crises Provides up-to-date coverage of the latest terminology, methods, and research trends in the field Highlights how crisis communication theory and research can inform real-world practice Features detailed analyses of crisis communication in major events such as terrorist attacks, natural disasters, industrial accidents, and global pandemics The Handbook of Crisis Communication, Second Edition is an excellent textbook for advanced students in public relations and strategic communication programs, and a valuable reference for researchers and practitioners in fields such as crisis communication, public relations, and corporate communication.
Book Synopsis For Immediate Release by : Ronn Torossian
Download or read book For Immediate Release written by Ronn Torossian and published by BenBella Books, Inc.. This book was released on 2011-10-18 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is essential that businesses know how to communicate quickly, often preemptively, and effectively to survive—and at a cost that is far lower than comparable marketing and ad campaigns. The first book by the owner of a top 50 PR agency, For Immediate Release, Ronn Torossian reveals how public relations can do just that—while also defining brands; helping companies and individuals court the press or avoid it; growing business without alienating loyal customers; resolving crises quickly; and improving first page results on the most powerful search engine in the world (Google). For Immediate Release will show you how to: Frame the debate and control the conversation Use new and old media in tandem to find your audiences and create highly personal, relevant impressions tailored for them Promote the interests of your brand or business; deter or potentially stop what is not in your interest Build on great press, and avoid or minimize bad press Ensure the first thing people see about your business or brand during an Internet search is exactly what you want them to see Handle a crisis in the most effective and efficient manner See the positive difference effective PR makes through compelling case studies—Louis Vuitton, Fubu, BP, Toyota, Philip Stein, Zappos, and interviews with experts including Dr. Keith Ablow, political strategists Frank Luntz, Roger Stone and Hank Sheinkopf, and many others—and your own business.
