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Pfeiffers Classic Activities For Managing Conflict At Work
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Book Synopsis The Essential Guide to Workplace Mediation and Conflict Resolution by : Nora Doherty
Download or read book The Essential Guide to Workplace Mediation and Conflict Resolution written by Nora Doherty and published by Kogan Page Publishers. This book was released on 2008-04-03 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies. Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.
Book Synopsis Personal Conflict Management by : Suzanne Mccorkle
Download or read book Personal Conflict Management written by Suzanne Mccorkle and published by Routledge. This book was released on 2015-08-27 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical. Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors’ shared experiences as mediators and organizational facilitators, this text demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management. Beginning with an introduction to conflict, the text examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the text take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations. Written in an academic yet reader-friendly style, this textbook is enjoyable and thought-provoking for both students and instructors. Case studies, examples, essay suggestions, discussion questions, etc support an interactive environment that optimizes learning opportunities. Instructors will find these features useful in the development of classroom discussions and assignments, while students will benefit from the opportunity to examine their own conflict behavior and enhance their skills in conflict management.
Book Synopsis Retreats That Work by : Merianne Liteman
Download or read book Retreats That Work written by Merianne Liteman and published by John Wiley & Sons. This book was released on 2012-06-29 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the best-selling first edition, this greatly expanded and updated version contains forty-seven new activities, more information about how to design and lead retreats, and additional suggestions for how to recover when things go wrong. A CD-ROM allows you to print out chapters for distribution to key leaders, duplicate templates, and produce handouts for specific exercises. Whether you're planning to lead an offsite retreat for the first time or the ninety-ninth time, this easy-to-use, one-stop resource provides: Step-by-step instructions for leading a wide variety of tested exercises. Insight into establishing effective working relationships with clients. Information on what to include in your retreat designs. Suggestions for encouraging participants to speak up and play an active role. Tools for managing conflict. Guidance on making decisions during a retreat and changing course when necessary. Strategies for developing and implementing action plans. Tips for follow-up so you can keep the change train on track. Order your copy of this practical guide today!
Book Synopsis Personal Conflict Management by : Amy Janan Johnson
Download or read book Personal Conflict Management written by Amy Janan Johnson and published by Taylor & Francis. This book was released on 2024-07-03 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: This third edition bridges the theory behind why conflict occurs with specific skills and tools to transform difficult interpersonal encounters into beneficial, constructive exchanges. Providing an understanding of the common causes of conflict, this edition continues its discussions of causes of conflict, what affects how conflict occurs and unfolds, and strategies to manage conflict. Separate chapters are dedicated to examining conflict in common, everyday contexts such as families, friendships, the workplace, or on social media. This edition also features updated information and examples, further connections between conflict and communication, a revised chapter on conflict in close relationships, as well as a new chapter on intercultural conflict. The book is ideal for introductory conflict and communication courses at the undergraduate or graduate level. An instructor manual, significantly updated as well, is also available online, including summaries of the chapters, activities, a test bank, and sample syllabi and assignments. Please visit www.routledge.com/ 9781032412412
Book Synopsis Pfeiffer's Classic Activities for Managing Conflict at Work by : Jack Gordon
Download or read book Pfeiffer's Classic Activities for Managing Conflict at Work written by Jack Gordon and published by . This book was released on 2003 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Pfeiffer's Classic Activities for Managing Conflict at Work by : Jack Gordon
Download or read book Pfeiffer's Classic Activities for Managing Conflict at Work written by Jack Gordon and published by . This book was released on 2003-01-01 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis People Skills for Public Managers by : Suzanne Mccorkle
Download or read book People Skills for Public Managers written by Suzanne Mccorkle and published by Routledge. This book was released on 2014-12-18 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book fills the need for a communication-based, public sector framed book. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication.
Download or read book Dispute Resolution Journal written by and published by . This book was released on 2004 with total page 744 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Competency-Based Performance Reviews by : Robin Kessler
Download or read book Competency-Based Performance Reviews written by Robin Kessler and published by Red Wheel/Weiser. This book was released on 2008-02-15 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managers working in today’s organizations often focus more on results than on the people who achieve those results. But regularly evaluating the performance of your employees is critical to improving the efficiency and output of your organization. Performance reviews have changed significantly in the past few years. Companies today are looking for the key characteristics, known as competencies, that help the most successful people in their field to be so successful. Managers and employees need to focus on those competencies, especially during performance review discussions. Competency-Based Performance Reviews offers you a new and more effective way to handle performance reviews and to coach your employees to emphasize the knowledge, skills, and abilities that they have and the organization needs. Most sophisticated U.S. and international employers are using competency-based systems to select, interview, and evaluate the performance of employees. Fortune 500 corporations such as American Express, Anheuser Busch, Coca-Cola, Disney, Federal Express, IBM, Johnson & Johnson, and Pfizer are all looking for specific competencies. This book will give you the guidance you need to: — Perform competency-based reviews on your employees. — Help your team get the recognition they deserve in division meetings by providing the evidence to justify higher performance rankings. — Develop your own competencies—and those of your employees. — Coach employees to recognize competency-based accomplishments and advocate for themselves throughout the year. — Write smarter, targeted competency-based accomplishment statements to use on performance review forms. By putting these competency-based performance reviews into practice, managers can strengthen their organziations, their careers, as well as the careers of their employees. Competency-Based Performance Reviews includes sample phrases to use on reviews, as well as sample accomplishment statements to guide employees to improving and writing their own.
Download or read book Culture Hacker written by Shane Green and published by John Wiley & Sons. This book was released on 2017-04-05 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY "I LOVE THIS BOOK!" —CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me "When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization." —MARSHALL GOLDSMITH, executive coach and New York Times bestselling author "Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority." —LISA BODELL, CEO of Futurethink and author of Why Simple Wins "This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees." —CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?" Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service
Book Synopsis Competency-Based Performance Reviews (Volume 2 of 2) (EasyRead Super Large 24pt Edition) by :
Download or read book Competency-Based Performance Reviews (Volume 2 of 2) (EasyRead Super Large 24pt Edition) written by and published by ReadHowYouWant.com. This book was released on with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Human Resource Management in Hospitality Cases by : Peter Szende
Download or read book Human Resource Management in Hospitality Cases written by Peter Szende and published by Routledge. This book was released on 2020-05-20 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept. This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well.
Book Synopsis Competency-Based Performance Reviews (EasyRead Super Large 18pt Edition) by :
Download or read book Competency-Based Performance Reviews (EasyRead Super Large 18pt Edition) written by and published by ReadHowYouWant.com. This book was released on with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Communication written by Gjyn O'Toole and published by Elsevier Health Sciences. This book was released on 2012-07-14 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text introduces health sciences students to the various interpersonal communication skills that are commonly used within health settings to establish relationships with clients and fellow professionals, and improve therapeutic outcomes. It focuses on developing self awareness and skills for use in health settings and covers the types of scenarios commonly encountered in health settings that are rarely covered in generic professional communication texts. Perspectives and examples are drawn from a wide range of health professions. The book includes activities that will enable students to reflect on their experiences and practice using the skills. - Ancillary package including MCQs - Scenarios - Reflection questions - Health professions focus - Specific chapters on - - communicating with indigenous peoples - Culturally appropriate communication - Reflective practice - Self awareness
Book Synopsis Hardening Network Security by : John Mallery
Download or read book Hardening Network Security written by John Mallery and published by McGraw Hill Professional. This book was released on 2005 with total page 628 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides insights on maintaining security of computer networks, covering such topics as identity management systems, Web services, mobile devices, data encryption, and security patching.
Download or read book Books in Print Supplement written by and published by . This book was released on 2002 with total page 2576 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Pfeiffer Book of Successful Conflict Management Tools by : Jack Gordon
Download or read book The Pfeiffer Book of Successful Conflict Management Tools written by Jack Gordon and published by . This book was released on 2003 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
