Performance Measures For Public Libraries

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Libraries and Key Performance Indicators

Author : Leo Appleton
Publisher : Chandos Publishing
ISBN 13 : 0081002556
Total Pages : 166 pages
Book Rating : 4.0/5 (81 download)

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Book Synopsis Libraries and Key Performance Indicators by : Leo Appleton

Download or read book Libraries and Key Performance Indicators written by Leo Appleton and published by Chandos Publishing. This book was released on 2017-07-27 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. - Provides an overview of performance measurement tools for libraries - Discusses KPIs in a broad context - Offers an understanding of reporting, monitoring, and acting upon KPI data - Provides best practice examples of Key Performance Indicators (KPIs) in libraries - Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)

Measuring the Performance of Public Libraries

Author : Nick Moore
Publisher :
ISBN 13 :
Total Pages : 108 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Measuring the Performance of Public Libraries by : Nick Moore

Download or read book Measuring the Performance of Public Libraries written by Nick Moore and published by . This book was released on 1989 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Measuring Library Performance

Author : Peter Brophy
Publisher : Facet Publishing
ISBN 13 : 1856045935
Total Pages : 267 pages
Book Rating : 4.8/5 (56 download)

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Book Synopsis Measuring Library Performance by : Peter Brophy

Download or read book Measuring Library Performance written by Peter Brophy and published by Facet Publishing. This book was released on 2006 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.

Measuring Quality

Author : Roswitha Poll
Publisher : München [Germany] : K.G. Saur
ISBN 13 :
Total Pages : 180 pages
Book Rating : 4.:/5 (41 download)

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Book Synopsis Measuring Quality by : Roswitha Poll

Download or read book Measuring Quality written by Roswitha Poll and published by München [Germany] : K.G. Saur. This book was released on 1996 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

KPI Mega Library

Author : RACHAD. BAROUDI
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781539457626
Total Pages : 0 pages
Book Rating : 4.4/5 (576 download)

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Book Synopsis KPI Mega Library by : RACHAD. BAROUDI

Download or read book KPI Mega Library written by RACHAD. BAROUDI and published by Createspace Independent Publishing Platform. This book was released on 2016-10-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this guide book is to give the reader a quick and effective access to the most appropriate Key Performance Indicator (KPI). The 36,000 KPIs are categorized in a logical and alphabetical order. Many organizations are spending a lot of funds on building their strategic planning and performance management capabilities. One of the current challenges is the difficulty to know what KPIs are used in similar situations. This book main objective is to acquaint the reader with available KPIs measuring performance of a specific industry, sector, international topic, and functional area. The book is divided into three sections:1) Organization Section: 32 Industries | 385 Functions | 11,000 KPIs2) Government Section: 32 Sectors | 457 Functions | 12,000 KPIs3) International Section: 24 Topics | 39 Sources | 13,000 KPIsREVIEWS: "It's very interesting book. Let me also use this opportunity to congratulate you on it" Augustine Botwe, M&E Consultant - Sweden "Thank you for this book. As an OD and performance consultant, it will be great to have a reference like this to help assist clients and not reinvent the wheel. Congratulations on making this happen with admiration" Sheri Chaney Jones - Ohio, USA"Fabulous book! I bought it for my company. Good work!" Elizabeth Amini, CEO, Strategist - LA, USA"Congratulations for this tremendous work you have done with this book!" Roxana Goldstein, Monitoring Consultant - Argentina "This looks like a very important reference for me in my BSC consulting practice." Edy Chakra, Partner, ADDIMA Consulting - UK"Congratulations for your book, it is very comprehensive!" Rafael Lemaitre - Manager at Palladium Group - Spain"Many thanks for sharing this valuable information. I will use as reference in my work." Edi Indriyotomo - Senior IT Mgr. - Indonesia"I am reading my copy of your great book "KPI Mega Library" which I bought from Amazon. Thank you, great effort!" Basel A - Kuwait"It's a great idea, for folks who don't have a clue where to start. If you're a strategy consultant who shapes strategies for your clients, you need a tailored set of performance metrics" Shelley Somerville, Social Change Strategist - LA, USA"A very comprehensive list of KPIs across a number of functions, industries, etc. As an organizational consultant, I could use this resource as a jumping off point to discuss KPIs with a client based on their particular needs. This book could be a great tool to pick and choose the correct KPIs based on a number of criteria" Anthony Bussard - Dynamic, Innovative HR Effectiveness Consultant - Boston

The Library in the Twenty-first Century

Author : Peter Brophy
Publisher : Facet Publishing
ISBN 13 : 1856046060
Total Pages : 265 pages
Book Rating : 4.8/5 (56 download)

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Book Synopsis The Library in the Twenty-first Century by : Peter Brophy

Download or read book The Library in the Twenty-first Century written by Peter Brophy and published by Facet Publishing. This book was released on 2007 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social, cultural and technological developments are revolutionizing library services. The way ahead for the profession is now generally seen as a practical blend of traditional and electronic materials with integrated support services which fit seamlessly into users' normal ways of working. This is leading to a fundamental rethinking of the role of the library in society. Drawing on the author's recent research, this timely second edition of The Library in the Twenty-first Century offers a clear new model of how traditional and electronic sources can co-exist in the library of the future, building on the previous work by focusing on the library as a vehicle for encouraging creativity as well as a provider of information resources. It is now commonplace that libraries have a major role to play as expert intermediaries, helping users to gain access to the tools needed for effective acquisition and use of information, within the broader context of the networked information world. But it is beginning to be recognized that they still have a profounder role within their communities, and this book emphasizes that beyond the intermediary role is the vital requirement to promote understanding and engagement. Written by one of our most experienced librarians and drawing on a range of international research and development experience, this authoritative work offers the following topics: libraries in the modern world the view from the sectors cross-sectoral models the profession's view digital libraries what is a good library? linking users to resources beyond the intermediary the library user the information universe. Readership: This incisive text, supported by an extensive glossary and bibliography, proposes a practical agenda of issues for the information profession to tackle, and is essential reading for both established library practitioners and LIS students, as well as for library managers and administrators across all sectors.

Academic Library Statistics

Author : Association of Research Libraries
Publisher :
ISBN 13 :
Total Pages : 22 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Academic Library Statistics by : Association of Research Libraries

Download or read book Academic Library Statistics written by Association of Research Libraries and published by . This book was released on 1965 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Measuring Academic Library Performance

Author : Nancy A. Van House
Publisher : Chicago, IL : American Library Assoc.
ISBN 13 : 9780838905296
Total Pages : 236 pages
Book Rating : 4.9/5 (52 download)

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Book Synopsis Measuring Academic Library Performance by : Nancy A. Van House

Download or read book Measuring Academic Library Performance written by Nancy A. Van House and published by Chicago, IL : American Library Assoc.. This book was released on 1990 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.

Meaningful Metrics

Author : Robin Chin Roemer
Publisher :
ISBN 13 : 9780838987551
Total Pages : 0 pages
Book Rating : 4.9/5 (875 download)

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Book Synopsis Meaningful Metrics by : Robin Chin Roemer

Download or read book Meaningful Metrics written by Robin Chin Roemer and published by . This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research libraries have engaged in publishing activities in the past, but recently there has been intense growth in the number of library publishing services supporting faculty and students. Unified by a commitment to both access and service, library publishing programs have grown from an early focus on backlist digitization to publication of student works, textbooks, and research data. This growing engagement with publishing is a natural and research data. This growing engagement with publishing is a natural extension of the academic library's commitment to support the creation of and access to scholarship. Getting the Word Out examines the growing trend in library publishing with 11 chapters by some of the most talented thinkers in the field. Edited by library publishing experts Maria Bonn, of the University of Illinois Urbana-Champaign Graduate School of Library and Information Science, and Mike Furlough, HathiTrust Digital Library, this book deepens current discussions in the field, and provides decision makers and practitioners with an introduction to the state of the field with an eye towards future prospects. -- from back cover.

National School Library Standards for Learners, School Librarians, and School Libraries

Author : American Association of School Librarians
Publisher : STA - Standards ALA ALA Editions AASL
ISBN 13 : 9780838915790
Total Pages : 0 pages
Book Rating : 4.9/5 (157 download)

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Book Synopsis National School Library Standards for Learners, School Librarians, and School Libraries by : American Association of School Librarians

Download or read book National School Library Standards for Learners, School Librarians, and School Libraries written by American Association of School Librarians and published by STA - Standards ALA ALA Editions AASL. This book was released on 2017-10-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new National School Library Standards for Learners, School Librarians, and School Libraries reflect an evolution of AASL Standards, building on philosophical foundations and familiar elements of previous standards while featuring the new streamlined AASL Standards Integrated Framework for learners, school librarians, and school libraries.

Practical Performance Measurement

Author : Stacey Barr
Publisher :
ISBN 13 : 9780992383701
Total Pages : pages
Book Rating : 4.3/5 (837 download)

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Book Synopsis Practical Performance Measurement by : Stacey Barr

Download or read book Practical Performance Measurement written by Stacey Barr and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Public Library Service

Author : International Federation of Library Associations and Institutions. Section of Public Libraries
Publisher : NBD Biblion Publishers
ISBN 13 : 9783598218279
Total Pages : 178 pages
Book Rating : 4.2/5 (182 download)

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Book Synopsis The Public Library Service by : International Federation of Library Associations and Institutions. Section of Public Libraries

Download or read book The Public Library Service written by International Federation of Library Associations and Institutions. Section of Public Libraries and published by NBD Biblion Publishers. This book was released on 2001 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Five Steps of Outcome-Based Planning and Evaluation for Public Libraries

Author : Melissa Gross
Publisher : American Library Association
ISBN 13 : 0838914160
Total Pages : 131 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Five Steps of Outcome-Based Planning and Evaluation for Public Libraries by : Melissa Gross

Download or read book Five Steps of Outcome-Based Planning and Evaluation for Public Libraries written by Melissa Gross and published by American Library Association. This book was released on 2016-01-13 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring plentiful examples of how to proceed through each phase of the OBPE model, this book boils down planning and evaluation into an approachable, easy to understand process for public librarians, library managers, and grant writers.

The 1996 National Survey of Public Libraries and the Internet

Author : John Carlo Bertot
Publisher : Washington : National Commission on Libraries and Information Science
ISBN 13 :
Total Pages : 84 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis The 1996 National Survey of Public Libraries and the Internet by : John Carlo Bertot

Download or read book The 1996 National Survey of Public Libraries and the Internet written by John Carlo Bertot and published by Washington : National Commission on Libraries and Information Science. This book was released on 1996 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: This 1996 National Commission on Libraries and Information Science (NCLIS) survey gathered data from a national sample of public libraries concerning the current level of public library involvement with the Internet. The purpose of this study was to: (1) provide policymakers, researchers, and library professionals with longitudinal data that measured changes in public library Internet involvement since the first survey in 1994; (2) identify costs for public library Internet services; and (3) identify issues and inform the policy debate concerning public library roles in the electronic networked environment. This final report is divided into three sections: Introduction; Study Results; and Progress and Issues. The introduction discusses the Telecommunications Act of 1996 and the Library Services and Construction Act/Library Services and Technology Act; intellectual property and the National Information Infrastructure; and an electronic federal depository library program. The second section discusses study methodology; public library demographics; accessing the Internet; the current state of public library Internet connectivity; Internet uses and public access services; and benefits to connecting to the Internet. The third section focuses on disparities; connectivity versus services; the goal of universal service; quality of network services; the life cycle of public library Internet development; and preparation for the next survey. Appendices include the survey instrument, survey alert, and cover letter, and information about the authors. (Contains 27 references, and 45 figures that present survey data.) (Author/AEF)

The Evaluation and Measurement of Library Services

Author : Joseph R. Matthews
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440855374
Total Pages : 481 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis The Evaluation and Measurement of Library Services by : Joseph R. Matthews

Download or read book The Evaluation and Measurement of Library Services written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2017-10-27 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.

Introduction to Public Librarianship, Third Edition

Author : Kathleen de la Pena McCook
Publisher : American Library Association
ISBN 13 : 083891506X
Total Pages : 433 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Introduction to Public Librarianship, Third Edition by : Kathleen de la Pena McCook

Download or read book Introduction to Public Librarianship, Third Edition written by Kathleen de la Pena McCook and published by American Library Association. This book was released on 2018-12-18 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: Put simply, there is no text about public librarianship more rigorous or comprehensive than McCook's survey. Now, the REFORMA Lifetime Achievement Award-winning author has teamed up with noted public library scholar and advocate Bossaller to update and expand her work to incorporate the field's renewed emphasis on outcomes and transformation. This "essential tool" (Library Journal) remains the definitive handbook on this branch of the profession. It covers every aspect of the public library, from its earliest history through its current incarnation on the cutting edge of the information environment, including statistics, standards, planning, evaluations, and results;legal issues, funding, and politics;organization, administration, and staffing;all aspects of library technology, from structure and infrastructure to websites and makerspaces;adult services, youth services, and children's services;associations, state library agencies, and other professional organizations;global perspectives on public libraries; andadvocacy, outreach, and human rights. Exhaustively researched and expansive in its scope, this benchmark text continues to serve both LIS students and working professionals.

Public Libraries in the 21st Century

Author : Anne Goulding
Publisher : Routledge
ISBN 13 : 1317073606
Total Pages : 396 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis Public Libraries in the 21st Century by : Anne Goulding

Download or read book Public Libraries in the 21st Century written by Anne Goulding and published by Routledge. This book was released on 2016-04-15 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Libraries in the 21st Century presents a comprehensive analysis of the impact of recent policy initiatives directly targeted at public libraries along with broader developments in the public sector environment within which they operate. Key features include: ¢ An exploration of the context within which public libraries are operating and analysis of their role in local and national life; ¢ Examples of best practice in service delivery; ¢ Evaluation of the challenges and opportunities confronting public library managers; ¢ Wide ranging coverage, including information from published and unpublished sources, supplemented by interviews with key stakeholders in the public library sector. The book provides a unique and thorough guide to the contemporary discourses surrounding issues of identity, social purpose, value and strategy facing the public library service.