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Author : Penny Reynolds
Publisher : Call Center School Press
ISBN 13 : 9780974417905
Total Pages : 197 pages
Book Rating : 4.4/5 (179 download)
Download or read book Call Center Staffing written by Penny Reynolds and published by Call Center School Press. This book was released on 2003 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Schahram Dustdar
Publisher : Springer
ISBN 13 : 3540389032
Total Pages : 499 pages
Book Rating : 4.5/5 (43 download)
Download or read book Business Process Management written by Schahram Dustdar and published by Springer. This book was released on 2006-10-06 with total page 499 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 4th International Conference on Business Process Management, BPM 2006. The book presents 20 revised full papers, 5 industrial papers, and 15 short papers together with an invited paper and the abstract of an invited talk. The papers are organized in topical sections on monitoring and mining, service composition, process models and languages, dynamic process management, Web service composition, and applied business process management.
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Treasury, Postal Service, and General Government Appropriations
Publisher :
ISBN 13 :
Total Pages : 778 pages
Book Rating : 4.0/5 (8 download)
Download or read book Treasury, Postal Service, and General Government Appropriations for Fiscal Year 2002 written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Treasury, Postal Service, and General Government Appropriations and published by . This book was released on 2001 with total page 778 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 386 pages
Book Rating : 4.F/5 ( download)
Download or read book Staff Scheduling and Rostering written by and published by . This book was released on 2004 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ger Koole
Publisher : Lulu.com
ISBN 13 : 9082017903
Total Pages : 159 pages
Book Rating : 4.0/5 (82 download)
Download or read book Call Center Optimization written by Ger Koole and published by Lulu.com. This book was released on 2013 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Author : John Jeston
Publisher : Taylor & Francis
ISBN 13 : 1000575888
Total Pages : 854 pages
Book Rating : 4.0/5 (5 download)
Download or read book Business Process Management written by John Jeston and published by Taylor & Francis. This book was released on 2022-05-23 with total page 854 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM’s interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines. This thoroughly revised and updated fifth edition includes: Discussion of the impact of the COVID-19 Pandemic on business operations, business transformation, remote working, and new processes. New and revised content on sustainable processes in BPM. Expanded material on process automation and new technologies, including AI. New and revised international case studies and practical examples. A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking. Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer. The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter.
Author : Brad Cleveland
Publisher : ICMI Press (International Customer Management Institute)
ISBN 13 : 9780970950758
Total Pages : 474 pages
Book Rating : 4.9/5 (57 download)
Download or read book Call Center Operations Management Handbook and Study Guide written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2004 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. The Call Center Operations Management Handbook and Study Guide provides this solid foundation through an examination of key performance indicators, call center planning and management processes, call center technology and facilities management. The guide begins with an explanation of service level and response time -- key objectives that measure the accessibility of the center. A detailed examination of other key performance indicators follows. The third section of the guide provides an in-depth discussion of the planning and management processes upon which call center operations depend, including forecasting, staffing and scheduling. The guide then transitions from processes to technology with an integrated look at the technologies present in the best of today's centers. The guide closes with site selection, call center design, health and safety issues, and disaster recovery principles.
Author : Stephanie Kayden
Publisher : Cambridge University Press
ISBN 13 : 1107007399
Total Pages : 375 pages
Book Rating : 4.1/5 (7 download)
Download or read book Emergency Department Leadership and Management written by Stephanie Kayden and published by Cambridge University Press. This book was released on 2015 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for a global audience, by an international team, the book provides practical, case-based emergency department leadership skills.
Author :
Publisher :
ISBN 13 :
Total Pages : 440 pages
Book Rating : 4.3/5 (91 download)
Download or read book Manufacturing & Service Operations Management written by and published by . This book was released on 2003 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Kay C. Goss
Publisher : DIANE Publishing
ISBN 13 : 078814829X
Total Pages : 277 pages
Book Rating : 4.7/5 (881 download)
Download or read book Guide for All-Hazard Emergency Operations Planning written by Kay C. Goss and published by DIANE Publishing. This book was released on 1998-05 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meant to aid State & local emergency managers in their efforts to develop & maintain a viable all-hazard emergency operations plan. This guide clarifies the preparedness, response, & short-term recovery planning elements that warrant inclusion in emergency operations plans. It offers the best judgment & recommendations on how to deal with the entire planning process -- from forming a planning team to writing the plan. Specific topics of discussion include: preliminary considerations, the planning process, emergency operations plan format, basic plan content, functional annex content, hazard-unique planning, & linking Federal & State operations.
Author : Richard J. Boucherie
Publisher : Springer
ISBN 13 : 3319477668
Total Pages : 563 pages
Book Rating : 4.3/5 (194 download)
Download or read book Markov Decision Processes in Practice written by Richard J. Boucherie and published by Springer. This book was released on 2017-03-10 with total page 563 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents classical Markov Decision Processes (MDP) for real-life applications and optimization. MDP allows users to develop and formally support approximate and simple decision rules, and this book showcases state-of-the-art applications in which MDP was key to the solution approach. The book is divided into six parts. Part 1 is devoted to the state-of-the-art theoretical foundation of MDP, including approximate methods such as policy improvement, successive approximation and infinite state spaces as well as an instructive chapter on Approximate Dynamic Programming. It then continues with five parts of specific and non-exhaustive application areas. Part 2 covers MDP healthcare applications, which includes different screening procedures, appointment scheduling, ambulance scheduling and blood management. Part 3 explores MDP modeling within transportation. This ranges from public to private transportation, from airports and traffic lights to car parking or charging your electric car . Part 4 contains three chapters that illustrates the structure of approximate policies for production or manufacturing structures. In Part 5, communications is highlighted as an important application area for MDP. It includes Gittins indices, down-to-earth call centers and wireless sensor networks. Finally Part 6 is dedicated to financial modeling, offering an instructive review to account for financial portfolios and derivatives under proportional transactional costs. The MDP applications in this book illustrate a variety of both standard and non-standard aspects of MDP modeling and its practical use. This book should appeal to readers for practitioning, academic research and educational purposes, with a background in, among others, operations research, mathematics, computer science, and industrial engineering.
Author :
Publisher :
ISBN 13 :
Total Pages : 566 pages
Book Rating : 4.3/5 (91 download)
Download or read book Dissertation Abstracts International written by and published by . This book was released on 1997 with total page 566 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abstracts of dissertations available on microfilm or as xerographic reproductions.
Author : Nebraska. Department of Roads
Publisher :
ISBN 13 :
Total Pages : 336 pages
Book Rating : 4.:/5 (1 download)
Download or read book Nebraska Truck Law Enforcement Plan written by Nebraska. Department of Roads and published by . This book was released on 1989 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: A report to study and recommend the best location and number of portable, semi-portable and fixed truck scales; the amount of time the scales should be operable; scale maintenance; staffing of scales; cost estimates for the plan; training; and possible Statute revisions that may be involved.
Author : Michael Pinedo
Publisher : Foundations and Trends in Technology, Information and Operations Management
ISBN 13 : 9781680833362
Total Pages : 132 pages
Book Rating : 4.8/5 (333 download)
Download or read book Operations in Financial Services written by Michael Pinedo and published by Foundations and Trends in Technology, Information and Operations Management. This book was released on 2017-12-21 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operations in Financial Services establishes a framework for this research area from an operations management perspective. The first section presents an introduction and provides an overview of the topic. The second section establishes links between the current state of the art in relevant areas of operations management and operations research and three of the more important aspects of operations in financial services - (i) financial product design and testing, (ii) process delivery design, and (iii) process delivery management. The third section focuses on the current issues that are important in the financial services operations area. These issues center primarily on mobile online banking and trading in a global environment. The fourth section discusses operational risk aspects of financial services. The final section concludes with a discussion on research directions that may become of interest in the future.
Author : Elizabeth W. Woodcock
Publisher : Medical Group Management Association/Center for Research in Ambulatory Health Care Administration
ISBN 13 : 9781568294308
Total Pages : 188 pages
Book Rating : 4.2/5 (943 download)
Download or read book It's Your Call written by Elizabeth W. Woodcock and published by Medical Group Management Association/Center for Research in Ambulatory Health Care Administration. This book was released on 2012-10-01 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book offers tools, techniques, and best practices to help medical practice administrators improve patient access by better managing the practice's telephones. This will optimize provider productivity and efficiency, staff, provider, and patient satisfaction, practice profitability, and patient value"--Provided by publisher.
Author : Kazuo Murota
Publisher : SIAM
ISBN 13 : 9780898718508
Total Pages : 411 pages
Book Rating : 4.7/5 (185 download)
Download or read book Discrete Convex Analysis written by Kazuo Murota and published by SIAM. This book was released on 2003-01-01 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discrete Convex Analysis is a novel paradigm for discrete optimization that combines the ideas in continuous optimization (convex analysis) and combinatorial optimization (matroid/submodular function theory) to establish a unified theoretical framework for nonlinear discrete optimization. The study of this theory is expanding with the development of efficient algorithms and applications to a number of diverse disciplines like matrix theory, operations research, and economics. This self-contained book is designed to provide a novel insight into optimization on discrete structures and should reveal unexpected links among different disciplines. It is the first and only English-language monograph on the theory and applications of discrete convex analysis.
Author : Sheela Evangeline
Publisher : CRC Press
ISBN 13 : 1351227521
Total Pages : 542 pages
Book Rating : 4.3/5 (512 download)
Download or read book Recent Advances in Materials, Mechanics and Management written by Sheela Evangeline and published by CRC Press. This book was released on 2019-05-14 with total page 542 pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings present a selection of papers presented at the 3rd International Conference on Materials Mechanics and Management 2017 (IMMM 2017), which was jointly organized by the Departments of Civil Engineering, Mechanical Engineering and Architecture of College of Engineering Trivandrum. Developments in the fields of materials, mechanics and management have paved the way for overall improvements in all aspects of human life. The quest for meeting the requirements of the rapidly increasing population has led to revolutionary construction and production technologies aiming at optimum management and use of natural resources. The objective of this conference was to bring together experts from academic institutions, industries, research organizations and professionals for sharing of knowledge, expertise and experience in the emerging trends related to Civil Engineering, Mechanical Engineering and Architecture. IMMM 2017 provided opportunities for young researchers to actively engage in research discussions, new research interests, research ethics and professional development.
