Monetising The Employee Experience

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Monetising The Employee Experience

Author : Mike Sharples
Publisher :
ISBN 13 : 9781527286863
Total Pages : 142 pages
Book Rating : 4.2/5 (868 download)

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Book Synopsis Monetising The Employee Experience by : Mike Sharples

Download or read book Monetising The Employee Experience written by Mike Sharples and published by . This book was released on 2021-04-11 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide on how to build the case for investment in the employee experience, how to achieve senior leadership buy-in, and the tools you'll need to develop a winning culture. As Richard Branson says: "Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients." Despite the popularity of this quote, whereas organisations spend big budgets chasing new leads and keeping current customers satisfied, few spend much money on the people who truly make the organisation succeed or fail: the employees. The lack of serious investment in the employee experience is a major factor in worldwide lost productivity totally over $7 trillion. The importance of this investment isn't landing with the majority of senior leaders, though. This is leading to frustration from those working in HR, Internal Comms, Employee Engagement, Employee Experience and Learning & Development, as they have suggestions and solutions for improvement, but, unlike investment in the customer experience, these aren't making it onto the agendas of senior leaders. And without their buy-in, employee-related initiatives are doomed to fail. This book will show you how to: Build the business case for investing in the employee experience; Calculate how much more productive and profitable your organisation could be if you had a more motivated workforce; Deliver a great employee experience using the free EXO Tookit. Investing in the employee experience is a win: win: win. It benefits the employees, as they have a more enjoyable and fulfilling work life. It benefits the business, as employees will be more productive and the business more profitable. It benefits the customer, as they will be better served by motivated and satisfied employees, reducing customer churn and increasing revenues. It's not: 'Can you afford to invest in the employee experience?', it's: 'Can you afford not to?'.

The Employee Experience Advantage

Author : Jacob Morgan
Publisher : John Wiley & Sons
ISBN 13 : 111932162X
Total Pages : 310 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis The Employee Experience Advantage by : Jacob Morgan

Download or read book The Employee Experience Advantage written by Jacob Morgan and published by John Wiley & Sons. This book was released on 2017-03-27 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience Nine types of organizations that focus on employee experience And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.

The Employee Experience

Author : Tracy Maylett
Publisher : John Wiley & Sons
ISBN 13 : 1119294193
Total Pages : 242 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis The Employee Experience by : Tracy Maylett

Download or read book The Employee Experience written by Tracy Maylett and published by John Wiley & Sons. This book was released on 2017-01-10 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

The Employee Experience Revolution

Author : John R. DiJulius
Publisher : Greenleaf Book Group
ISBN 13 :
Total Pages : 262 pages
Book Rating : 4.8/5 (864 download)

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Book Synopsis The Employee Experience Revolution by : John R. DiJulius

Download or read book The Employee Experience Revolution written by John R. DiJulius and published by Greenleaf Book Group. This book was released on 2024-06-10 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a World-Class Workforce Every business out there is interested in earning profits. But sometimes the bottom line is not the best indicator of a company’s long-term health. In the wake of the Great Resignation, companies are scrambling to hold on to both employees and profits. It turns out that one answer is the key to both. The Employee Experience Revolution divulges the little-known secret of how to become a more profitable company, in both the short and long term: happy employees. “Your customers will never be any happier than your employees. Your people . . . create and deliver the experience that keeps customers coming back.” Authors John DiJulius III and David Murray, founder and VP of consulting, respectively, of The DiJulius Group, are experts in the customer and employee experience industry. The companies they have advised include Starbucks, Chick-fil-A, Lexus, and The Ritz-Carlton. The goal is to have processes and a culture that encourage employees to naturally buy in to a company’s brand so they voluntarily sing their employer’s praises while providing stellar customer service. Pay is only one factor. A healthy organization will strive to give their employees job satisfaction by providing purpose, recognition, appropriate expectations, and even like-minded coworkers. The principles in this book can be applied to any company, large or small, to help improve how their organization runs as well as their bottom line.

Employee Experience by Design

Author : Emma Bridger
Publisher : Kogan Page Publishers
ISBN 13 : 1789667720
Total Pages : 305 pages
Book Rating : 4.7/5 (896 download)

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Book Synopsis Employee Experience by Design by : Emma Bridger

Download or read book Employee Experience by Design written by Emma Bridger and published by Kogan Page Publishers. This book was released on 2021-03-03 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world adapting to continuous change and disruption, delivering a great employee experience is vital. How can organizations create an experience that enables their people to thrive; an experience that unlocks productivity and creates competitive advantage? Employee Experience by Design is a practical guide for HR professionals, business leaders and anyone needing to create an employee experience that empowers people to perform at their best. By setting out simple steps that any team or organization can follow, it demystifies EX, and shows how to design an exceptional experience for employees. Drawing on positive psychology, the book demonstrates what a good workplace experience means for people. A world away from perks and benefits, the authors show how to discover what really drives an excellent EX. They then walk through a user-friendly framework covering all levels of EX, from organizational culture to people processes and everyday behaviours. Employee Experience by Design shows how to build a robust business case for employee experience and align EX activity with organizational strategy to demonstrate impact. Readers will also learn how to measure EX and demonstrate return on investment. Packed with clear and practical tips, tools, and examples from organizations including ING, Expedia Group and ADEO, this book is essential reading for anyone looking to develop a happy, productive, high-performing environment in which people can excel.

The Employee Experience Solution

Author : Melissa Anzman
Publisher :
ISBN 13 : 9781734681406
Total Pages : pages
Book Rating : 4.6/5 (814 download)

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Book Synopsis The Employee Experience Solution by : Melissa Anzman

Download or read book The Employee Experience Solution written by Melissa Anzman and published by . This book was released on 2020-03-10 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The moment you shift your focus from engagement to your employee experience, you are able to create a best-in-class culture. You keep hearing how employee engagement isn't working-and hasn't been moved in the last 30 years-and how important it is to attract and retain talent in a competitive work environment. But how can you transform your workforce into engaged employees, if traditional methods aren't working? By focusing on what does work: the employee experience. The Employee Experience Solution is a proven, easy-to-follow framework to help you focus on the right activities and actions to take, to improve the lives of your employees and increase your company's bottom line. Whether you are an employee, a leader, or an HR professional, you'll learn how to implement the framework to: ? Improve your internal communication to drive employee understanding and action.? Validate and prioritize your activities for maximum results. ? Increase true employee engagement, attract top talent, create a desired workplace culture, and future-proof your career. In each chapter, you will get specific action steps, review case studies, examples, and templates to put you on the fast track to transform employee engagement, improve workplace culture, and drive results for you and your company.

Employee Experience

Author : Ben Whitter
Publisher :
ISBN 13 : 9780749491727
Total Pages : 208 pages
Book Rating : 4.4/5 (917 download)

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Book Synopsis Employee Experience by : Ben Whitter

Download or read book Employee Experience written by Ben Whitter and published by . This book was released on 2019 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Motivate, support and develop employees from pre-hire to retirement to ensure that they can perform to the best of their abilities.

Employee Experience And Employee Engagement A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655935933
Total Pages : 314 pages
Book Rating : 4.9/5 (359 download)

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Book Synopsis Employee Experience And Employee Engagement A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Employee Experience And Employee Engagement A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-10-10 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: How well do you engage employees to develop themselves? Do you give you some examples of employee engagement? What is the best way to encourage or increase employee engagement? What are the antecedents of virtual employee experience? How does employee involvement relate to employee engagement? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Employee Experience And Employee Engagement investments work better. This Employee Experience And Employee Engagement All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Employee Experience And Employee Engagement Self-Assessment. Featuring 947 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Employee Experience And Employee Engagement improvements can be made. In using the questions you will be better able to: - diagnose Employee Experience And Employee Engagement projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Employee Experience And Employee Engagement and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Employee Experience And Employee Engagement Scorecard, you will develop a clear picture of which Employee Experience And Employee Engagement areas need attention. Your purchase includes access details to the Employee Experience And Employee Engagement self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Employee Experience And Employee Engagement Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Employee Experience Strategy

Author : Ben Whitter
Publisher : Kogan Page Publishers
ISBN 13 : 1398608831
Total Pages : 209 pages
Book Rating : 4.3/5 (986 download)

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Book Synopsis Employee Experience Strategy by : Ben Whitter

Download or read book Employee Experience Strategy written by Ben Whitter and published by Kogan Page Publishers. This book was released on 2023-08-03 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing and implementing an exceptional employee experience strategy is crucial for business success. From a leading figure in the EX field, this book provides everything needed to succeed. Employee Experience Strategy explains how to assess the needs of the organization and its employees, define and build an effective employee experience (EX) strategy and embed it successfully in the business. There is also guidance on how to get stakeholder buy-in from the rest of the business, and make sure that the EX strategy works for remote, hybrid and in-person working. It also covers how to overcome common challenges and measure the ROI of the strategy. Most importantly, this book shows how to ensure that the EX strategy delivers on the financial and performance goals of the business. This book is underpinned by primary data, research and global case studies from organizations including L'Oréal, Sanofi, and Unilever. There are also practical examples throughout and interviews with leading figures who have successfully implemented a robust employee experience strategy. Written by Ben Whitter who was recognized by Thinkers50 in 2021 specifically for his work in employee experience, this is an essential book for all senior talent professionals needing to build, embed and sustain an effective EX strategy.

Monetize Your Culture

Author : Dennis Ford
Publisher :
ISBN 13 : 9781942707691
Total Pages : 152 pages
Book Rating : 4.7/5 (76 download)

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Book Synopsis Monetize Your Culture by : Dennis Ford

Download or read book Monetize Your Culture written by Dennis Ford and published by . This book was released on 2017-10-25 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than 500 billion dollars are left on the table every year in the United States by companies with unhappy, unsatisfied, and unengaged employees. That's half a trillion dollars...wasted...gone...vapor. And the simple truth is that this doesn't have to happen. The answer costs nothing...not a dollar. The answer? Create an international company culture of joy, passion, respect, dignity, and trust. Any company that makes their employees the priority, and has a culture of appreciation and support, will dramatically increase productivity and revenues. It is a fact that happy, engaged employees perform at a level 40% higher than those who are not happy in their jobs. And this book is the road map to creating that amazing, joyful, and profitable culture.

Employee Experience A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655913832
Total Pages : 300 pages
Book Rating : 4.9/5 (138 download)

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Book Synopsis Employee Experience A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Employee Experience A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-05 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: What kind of experience is expected when users embody the artifact? What does it mean for employees? How are new employees introduced? The level of competition faced by your employer? What has the customer bought and when? This instant Employee Experience self-assessment will make you the trusted Employee Experience domain leader by revealing just what you need to know to be fluent and ready for any Employee Experience challenge. How do I reduce the effort in the Employee Experience work to be done to get problems solved? How can I ensure that plans of action include every Employee Experience task and that every Employee Experience outcome is in place? How will I save time investigating strategic and tactical options and ensuring Employee Experience costs are low? How can I deliver tailored Employee Experience advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Employee Experience essentials are covered, from every angle: the Employee Experience self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Employee Experience outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Employee Experience practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Employee Experience are maximized with professional results. Your purchase includes access details to the Employee Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Employee Experience Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Employee Experience Management Third Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655175278
Total Pages : 128 pages
Book Rating : 4.1/5 (752 download)

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Book Synopsis Employee Experience Management Third Edition by : Gerardus Blokdyk

Download or read book Employee Experience Management Third Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-04-05 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we ensure that implementations of Employee experience management products are done in a way that ensures safety? Is there a critical path to deliver Employee experience management results? Is a fully trained team formed, supported, and committed to work on the Employee experience management improvements? How do we measure improved Employee experience management service perception, and satisfaction? Which individuals, teams or departments will be involved in Employee experience management? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Employee experience management investments work better. This Employee experience management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Employee experience management Self-Assessment. Featuring 718 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Employee experience management improvements can be made. In using the questions you will be better able to: - diagnose Employee experience management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Employee experience management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Employee experience management Scorecard, you will develop a clear picture of which Employee experience management areas need attention. Your purchase includes access details to the Employee experience management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Employee Experience Management A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781867342526
Total Pages : 308 pages
Book Rating : 4.3/5 (425 download)

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Book Synopsis Employee Experience Management A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Employee Experience Management A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-05-08 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is senior leadership actively delivering the employee experience? Have you created an employee experience that your organization can deliver? What are the skills of the future? What exactly is organizational culture? Are some able to access the engagement and collaboration tools and procedures some need to effectively communicate and interact across your organization? This instant Employee Experience Management self-assessment will make you the credible Employee Experience Management domain veteran by revealing just what you need to know to be fluent and ready for any Employee Experience Management challenge. How do I reduce the effort in the Employee Experience Management work to be done to get problems solved? How can I ensure that plans of action include every Employee Experience Management task and that every Employee Experience Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Employee Experience Management costs are low? How can I deliver tailored Employee Experience Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Employee Experience Management essentials are covered, from every angle: the Employee Experience Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Employee Experience Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Employee Experience Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Employee Experience Management are maximized with professional results. Your purchase includes access details to the Employee Experience Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Employee Experience Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Employee Experience

Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781987423518
Total Pages : 136 pages
Book Rating : 4.4/5 (235 download)

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Book Synopsis Employee Experience by : Gerardus Blokdyk

Download or read book Employee Experience written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-04 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we accomplish our long range Employee Experience goals? How does the Employee Experience manager ensure against scope creep? What would happen if Employee Experience weren't done? What other areas of the organization might benefit from the Employee Experience team's improvements, knowledge, and learning? Whats the best design framework for Employee Experience organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant? This best-selling Employee Experience self-assessment will make you the assured Employee Experience domain leader by revealing just what you need to know to be fluent and ready for any Employee Experience challenge. How do I reduce the effort in the Employee Experience work to be done to get problems solved? How can I ensure that plans of action include every Employee Experience task and that every Employee Experience outcome is in place? How will I save time investigating strategic and tactical options and ensuring Employee Experience costs are low? How can I deliver tailored Employee Experience advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Employee Experience essentials are covered, from every angle: the Employee Experience self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Employee Experience outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Employee Experience practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Employee Experience are maximized with professional results. Your purchase includes access details to the Employee Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.

Employee Experience a Complete Guide - 2019 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655541264
Total Pages : 316 pages
Book Rating : 4.5/5 (412 download)

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Book Synopsis Employee Experience a Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Employee Experience a Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-04 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is the Employee Experience organization completing tasks effectively and efficiently? Is maximizing Employee Experience protection the same as minimizing Employee Experience loss? What will drive Employee Experience change? For estimation problems, how do you develop an estimation statement? How do you develop relationships with line managers? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Employee Experience investments work better. This Employee Experience All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Employee Experience Self-Assessment. Featuring 890 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Employee Experience improvements can be made. In using the questions you will be better able to: - diagnose Employee Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Employee Experience and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Employee Experience Scorecard, you will develop a clear picture of which Employee Experience areas need attention. Your purchase includes access details to the Employee Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Employee Experience Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Innovative Internal Communication

Author : Joanna Parsons
Publisher : Kogan Page Publishers
ISBN 13 : 1398616451
Total Pages : 265 pages
Book Rating : 4.3/5 (986 download)

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Book Synopsis Innovative Internal Communication by : Joanna Parsons

Download or read book Innovative Internal Communication written by Joanna Parsons and published by Kogan Page Publishers. This book was released on 2024-08-03 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Embrace innovation and creativity to take your internal communications beyond conventional methods and create lasting impact in your organization. Internal communication is critical for business success, as is innovation. Technological advancements and changing employee expectations are reshaping the workplace, meaning traditional communication methods are no longer sufficient. This book explains how adopting an innovation mindset and placing employees at the forefront can revolutionize your internal communication, enhance employee engagement and ultimately contribute to the achievement of organizational goals. Covering the different obstacles practitioners may face, this book provides practical ways to overcome every challenge in order to free up space for innovation and experimentation in your work. From maximizing impact through psychology and behavioural science, to how to best balance the technology that is available with the human touch, this book takes your communications beyond the basics of best practice and onto the next level of effective communication. In this hands-on book, learn how you can drive change in your organization and encourage a culture of continuous learning and improvement, ensuring that your internal communications can continue to adapt to meet evolving employee expectations.

What's Your Green Goldfish?

Author : Stan Phelps
Publisher :
ISBN 13 : 9780984983810
Total Pages : 194 pages
Book Rating : 4.9/5 (838 download)

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Book Synopsis What's Your Green Goldfish? by : Stan Phelps

Download or read book What's Your Green Goldfish? written by Stan Phelps and published by . This book was released on 2013-03-01 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's Your Green Goldfish is based on the simple premise that employees are the key drivers of customer experience and that "Happy Employees Create Happy Customers." The book focuses on 15 different ways to drive employee engagement and reinforce a strong corporate culture. It's the second book in the goldfish trilogy. The first book was an Amazon Best Seller entitled, What's Your Purple Goldfish. Purple focused on customers, whereby Green focuses on employees. Both books are based on a revolutionary new approach called marketing g.l.u.e. (marketing by giving little unexpected extras). The book is based on the findings of the Green Goldfish Project, an effort which crowd sourced 1,001 examples of signature added value for employees. Key themes emerged from the Project. The book is filled with over 200 examples. PRAISE FOR WHAT'S YOUR GREEN GOLDFISH "Stan is the sherpa that guides executives along the journey between the heart and mind of business stakeholders. Stakeholders aren't always customers though. At a time when company vision and culture matters more than ever, it takes inspired and engaged employees to bring them to life." - Brian Solis, author of What's the Future of Business #WTF, The End of Business as Usual and Engage "So often overlooked, and so very vital to building company value... empowering employees to support each other and the brand. Stan Phelps 'gets' it and Green Goldfish will walk you step-by-step though achieving this critical goal." - Ted Rubin, author of Return on Relationship "Great customer centric organizations only exist because of engaged and empowered employees. The Green Goldfish is packed with awesome examples of what world class companies are doing today to inspire and reward their employees. If you see value in truly building an "A Team," Green Goldfish will be, without question, your single best reference." - Chris Zane, Founder and President of Zane's Cycles, author of Reinventing the Wheel, the Science of Creating Lifetime Customers "Stan Phelps takes customer service to a whole new level by focusing on EMPLOYEE service, and how to do well by your employees - so they take care of your customers. Packed with stories, insights and R.U.L.E.S. any company can follow, this book is a must-read for managers of companies of all shapes and sizes who know that employees don't leave jobs - they leave managers, especially when they don't feel your love and appreciation. Pick this up, and start engaging your team and making more GREEN - Phil Gerbyshak, author of The Naked Truth of Social Media "Our large-scale research shows unequivocally that engaged employees are more likely to work longer, try harder, make more suggestions for improvement, recruit others to join their company, and go out of their way to help customers. They even take less sick time. Companies can tap into the enormous value of engaged employees by following the 15 ideas that Stan lays out in this book." - Bruce Temkin, author of The Six Laws of Customer Experience "Too often, the actual employment experience delivered on the job does not measure up to the version sold to job candidates during the interview process. In What's Your Green Goldfish, Stan Phelps offers 15 ways to close the gap." - Steve Curtin, author of Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (AMACOM, June 2013) "In What's Your Green Goldfish, Stan Phelps brilliantly applies the idea of 'doing a little something extra' for employees. You know, those people that actually get the work done and keep customers happy. Read it, put some of the ideas to work, and soon you'll be reaping more 'green' from your customers." - Bob Thompson, Founder and CEO, CustomerThink Corp.