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Modelo De Gestao De Processos De Uma Empresas De Servicos Aplicacao Em Administracao De Condominios
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Book Synopsis Modelo de Gestão de Processos de Uma Empresas de Serviços Aplicação em Administração de Condomínios by :
Download or read book Modelo de Gestão de Processos de Uma Empresas de Serviços Aplicação em Administração de Condomínios written by and published by . This book was released on 2002 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: O Trabalho Tem Como Marco Teórico Uma Fundamentação Que Aborda Conceitos Inerentes à Administração de Serviços Com Ênfase em Qualidade e Produtividade Com Evidência Para as Ferramentas Essenciais de Suporte à Gestão O Processo de Aplicação do Modelo Estruturado Destacou Como Operações Essenciais o Mapeamento dos Processos e Formulação de Uma Estrutura de Medição Com Definição de Indicadores de Desempenho de Produtividade Avaliando os Processos e Resultado Avaliando a Qualidade Teve Como Instrumento de Avaliação da Qualidade a Escala Servqual Uma Potencial Ferramenta na Identificação das Oportunidades de Melhoria O Modelo Se Mostrou Compatível à Realidade Aplicada Com Destaque Para a Escala Servqual Que Foi Analisada Quanto a Sua Fidedignidade e Validação Bem Como Se Constatou a Viabilidade Estatística da Aplicação do Método da Análise Fatorial na Verificação de Sua Dimensionalidade.
Book Synopsis Modelo Gestão de Processos para Empresas de Serviços by : Antônio Marcos Souza
Download or read book Modelo Gestão de Processos para Empresas de Serviços written by Antônio Marcos Souza and published by Editora Dialética. This book was released on 2023-07-13 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: O livro estrutura um modelo de gestão de processos para empresas de serviços, com aplicação em uma administradora de condomínios. Tem como marco teórico uma fundamentação que aborda conceitos inerentes à administração de serviços com ênfase em qualidade e produtividade, com evidência para as ferramentas essenciais de suporte à gestão. Com base numa situação real a partir de uma empresa do setor, um modelo de gestão com perspectiva de melhoria contínua foi previamente estruturado com base no modelo SERVQUAL. O processo de aplicação destacou, como operações essenciais, o mapeamento dos processos e formulação de uma estrutura de medição com definição de indicadores de desempenho de produtividade, avaliando os processos, e resultado, avaliando a qualidade. Tem como instrumento de avaliação da qualidade a escala SERVQUAL, uma potencial ferramenta na identificação das oportunidades de melhoria. O modelo se mostrou compatível à realidade aplicada com destaque para a escala SERVQUAL, que foi analisada quanto à sua fidedignidade e validação, bem como se constatou a viabilidade estatística da aplicação do método da análise fatorial na verificação de sua dimensionalidade.
Book Synopsis Modelo para gestão de processos em empresas de serviços by : Antonio Marcos Souza
Download or read book Modelo para gestão de processos em empresas de serviços written by Antonio Marcos Souza and published by . This book was released on 2002 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: O trabalho tem como marco teórico uma fundamentação que aborda conceitos inerentes à administração de serviços com ênfase em qualidade e produtividade, com evidência para as ferramentas essenciais de suporte à gestão.O processo de aplicação do modelo estruturado destacou como operações essenciais, o mapeamento dos processos e formulação de uma estrutura de medição com definição de indicadores de desempenho de produtividade, avaliando os processos, e resultado, avaliando a qualidade. Teve como instrumento de avaliação da qualidade a escala SERVQUAL, uma potencial ferramenta na identificação das oportunidades de melhoria.O modelo se mostrou compatível à realidade aplicada com destaque para a escala SERVQUAL que foi analisada quanto a sua fidedignidade e validação, bem como se constatou a viabilidade estatística da aplicação do método da análise fatorial na verificação de sua dimensionalidade.
Book Synopsis Leadership That Matters by : Marshall Sashkin
Download or read book Leadership That Matters written by Marshall Sashkin and published by Berrett-Koehler Publishers. This book was released on 2003-02-27 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership That Matters examines transformational leadership-leadership that not only improves productivity and performance but also makes a positive difference in the lives of organization members. Traditional leaders achieve superior results because of their ability to transform people from dutiful followers into self-directed leaders who go beyond simply doing what is expected of them. Drawing on research that investigates leadership, culture, and performance in dozens of organizations, the Sashkins describe the specific behaviors and personal characteristics of transformational leaders. They show how you can construct an empowering organizational culture that nurtures self-reliance and long-term thinking. They offer practical advice on how you can become a transformational leader—and make leadership matter.
Download or read book Welcome to the United States written by and published by . This book was released on 2007 with total page 4 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Water and Sanitation Services by : Jose Esteban Castro
Download or read book Water and Sanitation Services written by Jose Esteban Castro and published by Earthscan. This book was released on 2012 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on how to provide clean water for all - one of the key Millennium Development Goals, this book integrates technical and social perspectives. A broad, international range of case studies are provided, from developed, middle income and developing countries, in Europe, Asia, Africa, and the Americas.
Book Synopsis Urban Claims and the Right to the City by : Julian Walker
Download or read book Urban Claims and the Right to the City written by Julian Walker and published by . This book was released on 2020-10-09 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Urban Claims and the Right to the City explores how contested processes of urban development, and the rights of city dwellers, are understood and interpreted from the perspective of women and men working, in different ways, at the grassroots in Salvador da Bahia, Brazil, and London, UK. In doing so, it represents the grounded voices of authors whose work and lives mean that they engage, on a daily basis, with issues related to housing and spatial rights, and identity struggles around race, gender, disability, sexuality, citizenship and class. This work was published by Saint Philip Street Press pursuant to a Creative Commons license permitting commercial use. All rights not granted by the work's license are retained by the author or authors.
Book Synopsis Norms and Space: Understanding Public Space Regulation in the Tourist City by : Lucas Pizzolatto Konzen
Download or read book Norms and Space: Understanding Public Space Regulation in the Tourist City written by Lucas Pizzolatto Konzen and published by Lucas Konzen. This book was released on 2013 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Leadership Practices Inventory 3rd Edition, Participant's Workbook (Portuguese) by : James M. Kouzes
Download or read book The Leadership Practices Inventory 3rd Edition, Participant's Workbook (Portuguese) written by James M. Kouzes and published by John Wiley & Sons. This book was released on 2010-12-28 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A lideranÇa não é um privilégio limitado a uns poucos sortudos. é um conjunto observável e assimilável de habilidades e compet?ncias que são aplicáveis em todos os nÍveis". —Jim Kouzes e Barry Posner O Inventário das Práticas de LideranÇa (LPI) é a ferramenta de lideranÇa mais confiável e mais vendida de sua geraÇão. Desenvolvida por Jim Kouzes e Barry Posner, a terceira ediÇão deste renomado pacote de instrumentos aborda a lideranÇa como um conjunto de comportamentos mensurável, assimilável e que pode ser ensinado. Essa ferramenta de 360? para avaliaÇão da lideranÇa ajuda indivÍduos e organizaÇ?es a medir suas compet?ncias em lideranÇa, ao mesmo tempo que os orienta através do processo de aplicaÇão do aclamado Modelo das Cinco Práticas de LideranÇa Exemplar de Kouzes e Posner aos desafios organizacionais de sua vida diária. O Livro de Trabalho do Participante ajudará voc? a aproveitar ao máximo seu Relatório de Feedback do LPI, valorizar a maneira pela qual os outros v?em seu comportamento de lideranÇa e compreender como usar essas informaÇ?es para se tornar o lÍder mais eficiente possÍvel. O uso do Livro de Trabalho do Participante ajudará voc? a: Examinar suas Primeiras Impress?es Explorar a Coer?ncia Encontrar Padr?es e Escutar as Mensagens Buscar Esclarecimento Concentrar seus EsforÇos de Desenvolvimento Imaginar seu Eu Futuro Ideal Superar Barreiras e PreocupaÇ?es Planejar as Próximas Etapas Revisto recentemente, o LPI oferece resultados profundos e precisos. Voc? receberá um feedback valioso dos gerentes, de si mesmo, de subordinados diretos, colegas de trabalho e colegas de fora da sua organizaÇão. Um feedback que proporciona informaÇ?es válidas e úteis que ajudarão voc? a melhorar suas habilidades de lideranÇa nas Cinco Práticas para lhe permitir: : TraÇar o Caminho Inspirar uma Visão Compartilhada Desafiar o Processo Capacitar os Outros a Agir Encorajar o CoraÇão Descobrir seu potencial de lideranÇa com o uso do LPI!
Book Synopsis Real Estate and Globalisation by : Richard Barkham
Download or read book Real Estate and Globalisation written by Richard Barkham and published by John Wiley & Sons. This book was released on 2012-02-15 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2000 to 2010 was a remarkable decade for real estate. It started with the dot.com bubble and ended with the putative recovery from the Great Financial Crisis. The period in-between featured the world's first coordinated real estate boom and slump. This book is based on a series of briefings on the relationship between macro economic events and real estate markets in the era of globalisation that covered the period. Collectively they offer unique insights, new ideas and practical approaches to real estate economics, grounded in the day-to-day realities of investment, development and fund management operations in a leading international property company. All the briefings are based on research conducted by a sophisticated in-house research team with expertise in macroeconomics, urban economics, financial economics and econometrics, led by a well- known specialist in the field. The topics highlight the relationship between real estate markets and global economic and political events – an area not well covered by academic journals. A compelling introduction considers the dramatic boom and slump in real estate values that led up to the Great Financial Crisis. The briefings are then presented, grouped into broad themes: macro economics and real estate; GDP, recessions and inflation; REITs; construction; Asia; retail, offices and housing markets; the formation of investment yields. A final chapter considers the medium-term future for real estate in the context of the ongoing financial crisis. Topics span the key sectors of office, retail and residential real estate in over 40 countries, with a focus on private sector investment, development and management. The perspective is long term, reflecting Grosvenor's unique position in real estate as a privately owned group. The author provides a commentary on each topic, giving context to the research and the implications for strategy, drawing out two unifying themes: the effect of globalisation; and the importance of macro economics and geo-politics in real estate research. Together, the briefings offer a penetrating analysis of real estate markets in the era of globalisation and financial crises. The era of crises is far from over, and Real Estate and Globalisation provides invaluable insights for property professionals worldwide – developers, occupiers, investment analysts and planners – on the nature of the processes that create such intense property market volatility. The book is also a unique source of guidance on practical property research for final year undergraduates and postgraduates on property courses, as well in geography, planning, architecture, and construction.
Book Synopsis Architecture of Brazil by : Hugo Segawa
Download or read book Architecture of Brazil written by Hugo Segawa and published by Springer Science & Business Media. This book was released on 2012-12-05 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Architecture of Brazil: 1900-1990 examines the processes that underpin modern Brazilian architecture under various influences and characterizes different understandings of modernity, evident in the chapter topics of this book. Accordingly, the author does not give overall preference to particular architects nor works, with the exception of a few specific works and architects, including Warchavchik, Niemeyer, Lucio Costa, and Vilanova Artigas.
Book Synopsis The Leadership Practices Inventory (LPI) by : James M. Kouzes
Download or read book The Leadership Practices Inventory (LPI) written by James M. Kouzes and published by Pfeiffer. This book was released on 2003-05-21 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Most Trusted Source on Becoming a Better Leader "Leadership is not the private reserve of a lucky few. It is an observable and learnable set of skills and abilities that are applicable at all levels." — Jim Kouzes and Barry Posner The Leadership Practices Inventory (LPI) is the best-selling and most trusted leadership tool of its generation. Developed by Jim Kouzes and Barry Posner, the third edition of this celebrated instrument package approaches leadership as a measurable, learnable, and teachable set of behaviors. This 360? leadership assessment tool helps individuals and organizations measure their leadership competencies, while guiding them through the process of applying Kouzes and Posner's acclaimed Five Practices of Exemplary Leadership? Model to their real-life organizational challenges. The newly revised LPI offers in-depth, precise results to help you become a leader who can: Model the Way Inspire a Shared Vision Challenge the Process Enable Others to Act Encourage the Heart The Leadership Development Planner picks up where the LPI Participant's Workbook leaves off and helps take you to the next level of developing your leadership skills. The Planner reviews The Five Practices of Exemplary Leadership⬠describes the best practices of learning to lead and contains over one hundred developmental activities for becoming a better leader. The Planner can be customized for your situation and will help you: Understand how people learn to lead Integrate the best leadership learning practices into your own routines Consciously review your progress toward becoming a better leader Select the kinds of development activities that best fit your needs Write a plan for the next steps in your leadership development Apply an easy-to-use process that can be repeated The Planner is your essential LPI resource for determining the most appropriate ways to continue your leadership development journey. It's your guide to personalizing your plans for becoming the best leader possible.
Book Synopsis The Safe Operating Space Treaty by : Klaus Bosselmann
Download or read book The Safe Operating Space Treaty written by Klaus Bosselmann and published by Cambridge Scholars Publishing. This book was released on 2016-04-26 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is clear that international law is not yet equipped to handle the “ecological goods and services” that exist simultaneously within and outside of all states. The global commons have always been understood as geographical spaces that exist only outside the political borders of states. A vital good such as a stable climate exists both within and outside all states, and shows traditional legal approaches to be ecological nonsense. With the recent possibility of measuring and monitoring the state and functioning of the Earth System through the Planetary Boundaries framework, it is now possible to define a “Safe Operating Space of Humankind” corresponding to a biogeophysical state of Earth. In this sense, the Common Home of Humanity is not a planet with 510 million square kilometres, but is a specific favourable state of the Earth System. Recent major scientific advances anticipate a legal paradigm shift that could overcome the disconnection between ecological realities and existing legal frameworks. If we recognize this qualitative and non-geographic space as a Common Natural Intangible Heritage of Humankind, all positive and negative “externalities” end up being included within a new maintenance system of the Common Home.
Book Synopsis Anaerobic Reactors by : Carlos Augustos de Lemos Chernicharo
Download or read book Anaerobic Reactors written by Carlos Augustos de Lemos Chernicharo and published by IWA Publishing. This book was released on 2007-03-30 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Anaerobic Reactors is the forth volume in the series Biological Wastewater Treatment. The fundamentals of anaerobic treatment are presented in detail, including its applicability, microbiology, biochemistry and main reactor configurations. Two reactor types are analysed in more detail, namely anaerobic filters and especially UASB (upflow anaerobic sludge blanket) reactors. Particular attention is also devoted to the post-treatment of the effluents from the anaerobic reactors. The book presents in a clear and informative way the main concepts, working principles, expected removal efficiencies, design criteria, design examples, construction aspects and operational guidelines for anaerobic reactors. About the series: The series is based on a highly acclaimed set of best selling textbooks. This international version is comprised by six textbooks giving a state-of-the-art presentation of the science and technology of biological wastewater treatment. Other titles in the series are: Volume 1: Waste Stabilisation Ponds; Volume 2: Basic Principles of Wastewater Treatment; Volume 3: Waste Stabilization Ponds; Volume 5: Activated Sludge and Aerobic Biofilm Reactors; Volume 6: Sludge Treatment and Disposal
Book Synopsis Keeping Track of Our Changing Environment from Rio to Rio + 20 (1992-2012). by : United Nations Environment Programme
Download or read book Keeping Track of Our Changing Environment from Rio to Rio + 20 (1992-2012). written by United Nations Environment Programme and published by UN. This book was released on 2011 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: This innovative publication, which is based on statistical evidence, illustrates major global environmental, economic and social changes since 1992. The numbers tell the story of how, in twenty years, the world has changed more than most of us could have ever imagined. The report has been produced within the framework of UNDP's fifth Global Environment Outlook assessment report, which will be published in May 2012 in advance of Rio+20.
Book Synopsis Governance in the 21st Century by : OECD
Download or read book Governance in the 21st Century written by OECD and published by OECD Publishing. This book was released on 2001-04-27 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores some of the opportunities and risks - economic, social and technological - that decision-makers will have to address, and outlines what needs to be done to foster society's capacity to manage its future more flexibly and with broader participation of its citizens.
Book Synopsis Japanese Cost Management by : Yasuhiro Monden
Download or read book Japanese Cost Management written by Yasuhiro Monden and published by World Scientific. This book was released on 2000 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book deals with the systems of cost reduction that originated in Japan. These are mostly new systems that did not exist in western practices before they were utilized in Japan. The book also presents the Japanese ways of carrying out the globally popular cost reduction practices.(1) It describes the strategic cost management conducted by top management through alliances between companies and/or between government and industry.(2) It shows the functional cost reduction systems along the various phases of the product life cycle, as follows: R&D ? Product development ? Manufacturing ? Administration and indirect operations(3) It conducts some humanistic or behavioral aspects of Japanese cost reduction systems.
