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Author :
Publisher :
ISBN 13 :
Total Pages : 384 pages
Book Rating : 4.:/5 (641 download)
Download or read book Microsoft Sourcebook for the Help Desk written by and published by . This book was released on 1987 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Microsoft Corporation
Publisher :
ISBN 13 :
Total Pages : 502 pages
Book Rating : 4.0/5 ( download)
Download or read book Microsoft Sourcebook for the Help Desk written by Microsoft Corporation and published by . This book was released on 1997 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
Author : Microsoft Corporation
Publisher :
ISBN 13 :
Total Pages : 412 pages
Book Rating : 4.3/5 (512 download)
Download or read book Microsoft Sourcebook for the Help Desk written by Microsoft Corporation and published by . This book was released on 1995 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can customize.
Author : Alfred Glossbrenner
Publisher : Random House Puzzles & Games
ISBN 13 : 9780679771487
Total Pages : 852 pages
Book Rating : 4.7/5 (714 download)
Download or read book Computer Sourcebook written by Alfred Glossbrenner and published by Random House Puzzles & Games. This book was released on 1996-12-30 with total page 852 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer Sourcebook is the perfect resource for anyone who wants maximum efficiency from their time and computer. It covers hardware, software and support; training and seminars; online and print publications; and much more.
Author : Gerald J. Alred
Publisher : Macmillan
ISBN 13 : 9780312254964
Total Pages : 778 pages
Book Rating : 4.2/5 (549 download)
Download or read book The Handbook of Technical Writing, Sixth Edition written by Gerald J. Alred and published by Macmillan. This book was released on 2000-03-02 with total page 778 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive technical writing reference in an updated sixth edition. This comprehensive resource-alphabetically arranged for quick reference-provides guidance on the writing process, in-depth treatment of grammar and usage, abundant real-world examples of technical writing, and up-to-date coverage of technology.
Author : Donna Knapp
Publisher :
ISBN 13 :
Total Pages : 314 pages
Book Rating : 4.0/5 ( download)
Download or read book A Guide to Customer Service Skills for the Help Desk Professional written by Donna Knapp and published by . This book was released on 1999 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
Author : Michele Petrovsky
Publisher :
ISBN 13 :
Total Pages : 680 pages
Book Rating : 4.3/5 (91 download)
Download or read book Microsoft? Internet Information Server 4.0 Sourcebook written by Michele Petrovsky and published by . This book was released on 1998 with total page 680 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a complete plan for setting up an Internet and intranet server using Microsoft's Internet Information Server. The bonus to ISS is that its free with Windows NT, and has a lot of added features that Webmasters want.
Author : Donna Knapp
Publisher :
ISBN 13 :
Total Pages : 276 pages
Book Rating : 4.0/5 ( download)
Download or read book A Guide to Help Desk Concepts written by Donna Knapp and published by . This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
Author : Michele Petrovsky
Publisher :
ISBN 13 : 9785105875159
Total Pages : 0 pages
Book Rating : 4.8/5 (751 download)
Download or read book Microsoft Internet Information Server 4.0 Sourcebook written by Michele Petrovsky and published by . This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Barbara Czegel
Publisher : Wiley
ISBN 13 : 9780471248163
Total Pages : 460 pages
Book Rating : 4.2/5 (481 download)
Download or read book Running an Effective Help Desk written by Barbara Czegel and published by Wiley. This book was released on 1998 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)
Download or read book InfoWorld written by and published by . This book was released on 1995-10-23 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.
Author :
Publisher : Wintergreen Orchard House
ISBN 13 : 1936035170
Total Pages : 561 pages
Book Rating : 4.9/5 (36 download)
Download or read book Postsecondary Sourcebook for Community Colleges, Technical, Trade, and Business Schools Midwest/West Edition written by and published by Wintergreen Orchard House. This book was released on 2010-12 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book InfoWorld written by and published by . This book was released on 1996-10-14 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.
Author : Fred Beisse
Publisher :
ISBN 13 :
Total Pages : 488 pages
Book Rating : 4.3/5 (91 download)
Download or read book A Guide to Computer User Support for Help Desk & Support Specialists written by Fred Beisse and published by . This book was released on 2001 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.
Author : R R Bowker Publishing
Publisher :
ISBN 13 : 9780835240871
Total Pages : 1312 pages
Book Rating : 4.2/5 (48 download)
Download or read book American Book Publishing Record Cumulative 1998 written by R R Bowker Publishing and published by . This book was released on 1999-03 with total page 1312 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Anil Desai
Publisher : New Riders Publishing
ISBN 13 : 9781562059460
Total Pages : 484 pages
Book Rating : 4.0/5 (594 download)
Download or read book Windows NT Network Management written by Anil Desai and published by New Riders Publishing. This book was released on 1999 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: Targeting the distinct needs of the working computer professional, this book fulfills the network and system administrators' need for expert advice on completing the fundamental tasks that ensure a trouble-free Windows NT environment.
Author : Lynelle C. Yingling
Publisher : Routledge
ISBN 13 : 1135824797
Total Pages : 254 pages
Book Rating : 4.1/5 (358 download)
Download or read book GARF Assessment Sourcebook written by Lynelle C. Yingling and published by Routledge. This book was released on 2013-10-28 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1998. The GARF Assessment Sourcebook is a comprehensive guide to the Global Assessment of Relational Functioning (GARF) scale for family assessment. This comprehensive guide to the GARF is an essential tool for practicing professionals as well as students in training programs. It provides a thorough description of each element of the GARF, a comprehensive review of the GARF in relation to other marriage and family assessment tools, summaries of GARF research, and a comprehensive appendix of reproducible GARF-related forms. The GARF Assessment Sourcebook challenges marriage and family therapists to use, evaluate, and refine the GARF so that it may be included in the main portion of the next revision of the Diagnostic and Statistical Manual of Mental Disorders (DSM). As managed care becomes more pervasive and providers start giving more direction over treatment options, the GARF will become an important new tool in family mental health treatment to assist clinicians who are struggling to improve services and justify their work to the broader health-care community.
