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Measuring The Performance Of Public Libraries
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Book Synopsis Libraries and Key Performance Indicators by : Leo Appleton
Download or read book Libraries and Key Performance Indicators written by Leo Appleton and published by Chandos Publishing. This book was released on 2017-07-27 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. - Provides an overview of performance measurement tools for libraries - Discusses KPIs in a broad context - Offers an understanding of reporting, monitoring, and acting upon KPI data - Provides best practice examples of Key Performance Indicators (KPIs) in libraries - Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
Book Synopsis Measuring the Performance of Public Libraries by : Nick Moore
Download or read book Measuring the Performance of Public Libraries written by Nick Moore and published by . This book was released on 1989 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Measuring Quality by : Roswitha Poll
Download or read book Measuring Quality written by Roswitha Poll and published by Walter de Gruyter. This book was released on 2008-11-03 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
Book Synopsis Measuring The Effectiveness Of Public Library Services by : Lok Nath
Download or read book Measuring The Effectiveness Of Public Library Services written by Lok Nath and published by OrangeBooks Publication. This book was released on 2021-09-08 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is research work carried out by the author while pursuing his Master’s Degree in Library and Information Science (MLISc). The sample libraries chosen have been closed to the author as he used to spend there hours during his study. Also both the libraries have been playing a crucial role in dissemination of knowledge to every section of the society since their establishment. While the Amir-Ud-Daula Public Library was established in the year 1882, Acharya Narendra Dev Pustakalya was established in the year 1959.
Book Synopsis Measuring Quality by : Roswitha Poll
Download or read book Measuring Quality written by Roswitha Poll and published by München [Germany] : K.G. Saur. This book was released on 1996 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Download or read book Performance Measurement Guide written by and published by . This book was released on 1993 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :International Federation of Library Associations and Institutions. Section of Public Libraries Publisher :NBD Biblion Publishers ISBN 13 :9783598218279 Total Pages :178 pages Book Rating :4.2/5 (182 download)
Book Synopsis The Public Library Service by : International Federation of Library Associations and Institutions. Section of Public Libraries
Download or read book The Public Library Service written by International Federation of Library Associations and Institutions. Section of Public Libraries and published by NBD Biblion Publishers. This book was released on 2001 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Book Synopsis Public Libraries in the 21st Century by : Dr Anne Goulding
Download or read book Public Libraries in the 21st Century written by Dr Anne Goulding and published by Ashgate Publishing, Ltd.. This book was released on 2012-10-01 with total page 628 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Libraries in the 21st Century presents a comprehensive analysis of the impact of recent policy initiatives directly targeted at public libraries along with broader developments in the public sector environment within which they operate. Key features include: • An exploration of the context within which public libraries are operating and analysis of their role in local and national life; • Examples of best practice in service delivery; • Evaluation of the challenges and opportunities confronting public library managers; • Wide ranging coverage, including information from published and unpublished sources, supplemented by interviews with key stakeholders in the public library sector. The book provides a unique and thorough guide to the contemporary discourses surrounding issues of identity, social purpose, value and strategy facing the public library service.
Book Synopsis Effectiveness Criteria for Medical Libraries by : G. Edward Evans
Download or read book Effectiveness Criteria for Medical Libraries written by G. Edward Evans and published by . This book was released on 1970 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Nancy A. Van House Publisher :Chicago, IL : American Library Assoc. ISBN 13 :9780838905296 Total Pages :236 pages Book Rating :4.9/5 (52 download)
Book Synopsis Measuring Academic Library Performance by : Nancy A. Van House
Download or read book Measuring Academic Library Performance written by Nancy A. Van House and published by Chicago, IL : American Library Assoc.. This book was released on 1990 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.
Book Synopsis Evaluating Reference Services by : Jo Bell Whitlatch
Download or read book Evaluating Reference Services written by Jo Bell Whitlatch and published by American Library Association. This book was released on 2000-08 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.
Book Synopsis The Evaluation and Measurement of Library Services by : Joseph R. Matthews
Download or read book The Evaluation and Measurement of Library Services written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2017-10-27 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Book Synopsis Measuring Prison Performance by : Gerald G. Gaes
Download or read book Measuring Prison Performance written by Gerald G. Gaes and published by Rowman Altamira. This book was released on 2004 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gaes and his distinguished co-authors offer a comprehensive analysis of public vs. private management of prisons, a competition that originated with the introduction of private facilities into the criminal justice system in the 1980s. The authors measure prison performance with the technique of multi-level modeling for simultaneous measurement of the individual and the institution. Their work points the way to improved penal policy and accountability, and will be a valuable resource for public administrators, policy analysts, corrections personnel and criminologists. Visit our website for sample chapters!
Book Synopsis The Value of Academic Libraries by : Megan J. Oakleaf
Download or read book The Value of Academic Libraries written by Megan J. Oakleaf and published by Assoc of Cllge & Rsrch Libr. This book was released on 2010 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report provides Association of College and Research Libraries (ACRL) leaders and the academic community with a clear view of the current state of the literature on value of libraries within an institutional context, suggestions for immediate "Next Steps" in the demonstration of academic library value, and a "Research Agenda" for articulating academic library value. Its focus is to help librarians understand, based on professional literature, the current answer to the question, "How does the library advance the missions of the institution?" This report is also of interest to higher educational professionals external to libraries, including senior leaders, administrators, faculty, and student affairs professionals.
Book Synopsis The Tyranny of Metrics by : Jerry Z. Muller
Download or read book The Tyranny of Metrics written by Jerry Z. Muller and published by Princeton University Press. This book was released on 2019-04-30 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: How the obsession with quantifying human performance threatens business, medicine, education, government—and the quality of our lives Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself—and this tyranny of metrics now threatens the quality of our organizations and lives. In this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics are causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But Muller also shows that, when used as a complement to judgment based on personal experience, metrics can be beneficial, and he includes an invaluable checklist of when and how to use them. The result is an essential corrective to a harmful trend that increasingly affects us all.
Book Synopsis Public Libraries in the Smart City by : Dale Leorke
Download or read book Public Libraries in the Smart City written by Dale Leorke and published by Springer. This book was released on 2018-10-10 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Far from heralding their demise, digital technologies have lead to a dramatic transformation of the public library. Around the world, libraries have reinvented themselves as networked hubs, community centres, innovation labs, and makerspaces. Coupling striking architectural design with attention to ambience and comfort, libraries have signaled their desire to be seen as both engines of innovation and creative production, and hearts of community life. This book argues that the library’s transformation is deeply connected to a broader project of urban redevelopment and the transition to a knowledge economy. In particular, libraries have become entangled in visions of the smart city, where densely networked, ubiquitous connectivity promises urban prosperity built on efficiency, innovation, and new avenues for civic participation. Drawing on theoretical analysis and interviews with library professionals, policymakers, and users, this book examines the inevitable tensions emerging when a public institution dedicated to universal access to knowledge and a shared public culture intersects with the technology-driven, entrepreneurialist ideals of the smart city.
Book Synopsis Managing and Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister
Download or read book Managing and Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2014-10-13 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.
