MCDST: Microsoft Certified Desktop Support Technician Study Guide

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470043628
Total Pages : 630 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis MCDST: Microsoft Certified Desktop Support Technician Study Guide by : Bill Ferguson

Download or read book MCDST: Microsoft Certified Desktop Support Technician Study Guide written by Bill Ferguson and published by John Wiley & Sons. This book was released on 2006-07-05 with total page 630 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you're seeking MCDST certification, here's the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content-including the very latest updates to the exams as well as case studies-and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide. Inside you'll find: Practical information on how to analyze problems and provide support to end users Hundreds of challenging review questions Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards Authoritative coverage of all exam objectives, including: Exam 70-271 Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services Exam 70-272 Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customization Configuring and Troubleshooting Connectivity for Applications Configuring Application Security SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams. ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device. Also on the CD you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence. Visit www.sybex.com for all of your Microsoft certification needs Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

McDst Guide to Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

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Publisher :
ISBN 13 : 9781423903215
Total Pages : 0 pages
Book Rating : 4.9/5 (32 download)

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Book Synopsis McDst Guide to Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System by : Ron Carswell

Download or read book McDst Guide to Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System written by Ron Carswell and published by . This book was released on 2008-03-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-272 using an approach created specifically for them. Their learning will be enhanced with extensive end-of chapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.

The British National Bibliography

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Publisher :
ISBN 13 :
Total Pages : 1664 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The British National Bibliography by : Arthur James Wells

Download or read book The British National Bibliography written by Arthur James Wells and published by . This book was released on 2005 with total page 1664 pages. Available in PDF, EPUB and Kindle. Book excerpt:

A Guide to Computer User Support for Help Desk & Support Specialists

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Author :
Publisher :
ISBN 13 : 9780619216689
Total Pages : 580 pages
Book Rating : 4.2/5 (166 download)

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Book Synopsis A Guide to Computer User Support for Help Desk & Support Specialists by : Fred Beisse

Download or read book A Guide to Computer User Support for Help Desk & Support Specialists written by Fred Beisse and published by . This book was released on 2004 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and email-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.

MCDST Exam 70-272

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Author :
Publisher : Prentice Hall
ISBN 13 : 9780131499935
Total Pages : 452 pages
Book Rating : 4.4/5 (999 download)

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Book Synopsis MCDST Exam 70-272 by : Kenneth C. Laudon

Download or read book MCDST Exam 70-272 written by Kenneth C. Laudon and published by Prentice Hall. This book was released on 2005-03 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt:

American Book Publishing Record

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Publisher :
ISBN 13 :
Total Pages : 784 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis American Book Publishing Record by :

Download or read book American Book Publishing Record written by and published by . This book was released on 2003 with total page 784 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book Review Index

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Publisher :
ISBN 13 :
Total Pages : 1080 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Book Review Index by :

Download or read book Book Review Index written by and published by . This book was released on 2005 with total page 1080 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every 3rd issue is a quarterly cumulation.

Indian National Bibliography

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Publisher :
ISBN 13 :
Total Pages : 1652 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Indian National Bibliography by : B. S. Kesavan

Download or read book Indian National Bibliography written by B. S. Kesavan and published by . This book was released on 2008 with total page 1652 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Indian National Bibliography

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Publisher :
ISBN 13 :
Total Pages : 834 pages
Book Rating : 4.:/5 (9 download)

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Book Synopsis The Indian National Bibliography by : B. S. Kesavan

Download or read book The Indian National Bibliography written by B. S. Kesavan and published by . This book was released on 2008 with total page 834 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System

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Author :
Publisher : Que
ISBN 13 : 9780789731500
Total Pages : 0 pages
Book Rating : 4.7/5 (315 download)

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Book Synopsis Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System by : Diana Huggins

Download or read book Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System written by Diana Huggins and published by Que. This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new test prep guide provides essential information needed to pass the 70-272 exam, which includes configuring and troubleshooting applications (Internet Explorer, Outlook Express). This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement for more comprehensive training materials, instructor-led classes, and/or computer-based training.

Joyce in the Belly of the Big Truck; Workbook

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Publisher :
ISBN 13 : 9780976237310
Total Pages : 1230 pages
Book Rating : 4.2/5 (373 download)

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Book Synopsis Joyce in the Belly of the Big Truck; Workbook by : Joyce A. Cascio

Download or read book Joyce in the Belly of the Big Truck; Workbook written by Joyce A. Cascio and published by . This book was released on 2005-05 with total page 1230 pages. Available in PDF, EPUB and Kindle. Book excerpt:

MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System, Second Edition

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Author :
Publisher : O'Reilly Media, Inc.
ISBN 13 : 9780735642676
Total Pages : 848 pages
Book Rating : 4.6/5 (426 download)

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Book Synopsis MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System, Second Edition by : Walter Glenn

Download or read book MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System, Second Edition written by Walter Glenn and published by O'Reilly Media, Inc.. This book was released on 2005 with total page 848 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now fully updated for Windows XP Service Pack 2, this all-in-one training kit provides in-depth preparation, practice, and review for one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST). Covering Exam 70-271, this kit packs the tools and features exam candidates want most-including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job. Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Windows XP operating system in the corporate or home environment, this official study guide covers system installation, managing access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services. Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers-including pointers back to the book for further study. You also get a 120-day evaluation version of Windows XP software and other resources on the CD, making this kit an exceptional value and a great.

A Guide to Computer User Support for Help Desk and Support Specialists

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Author :
Publisher : Cengage Learning
ISBN 13 : 9780495806493
Total Pages : 592 pages
Book Rating : 4.8/5 (64 download)

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Book Synopsis A Guide to Computer User Support for Help Desk and Support Specialists by : Fred Beisse

Download or read book A Guide to Computer User Support for Help Desk and Support Specialists written by Fred Beisse and published by Cengage Learning. This book was released on 2009-09-16 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Professional Windows Desktop and Server Hardening

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Publisher : John Wiley & Sons
ISBN 13 : 0764599909
Total Pages : 10 pages
Book Rating : 4.7/5 (645 download)

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Book Synopsis Professional Windows Desktop and Server Hardening by : Roger A. Grimes

Download or read book Professional Windows Desktop and Server Hardening written by Roger A. Grimes and published by John Wiley & Sons. This book was released on 2006-05-01 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows how to improve Windows desktop and server security by configuring default security before installing off-the-shelf security products Educates readers about the most significant security threats, building the ultimate defense, operating system hardening, application security, and automating security As a security consultant, the author has an impressive record-of his clients, not one who followed his recommendations has suffered a virus, worm, Trojan, or successful hacker attack in the past five years The companion Web site includes author-created custom security templates and group policies that will automate advice given in the book

MCDST 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System + MC

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Publisher :
ISBN 13 : 9781418851897
Total Pages : pages
Book Rating : 4.8/5 (518 download)

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Book Synopsis MCDST 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System + MC by : Ron Carswell

Download or read book MCDST 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System + MC written by Ron Carswell and published by . This book was released on 2005-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Windows 7 Secrets

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Publisher : Wiley
ISBN 13 : 0470579463
Total Pages : 1104 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Windows 7 Secrets by : Paul Thurrott

Download or read book Windows 7 Secrets written by Paul Thurrott and published by Wiley. This book was released on 2009-08-31 with total page 1104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips, tricks, treats, and secrets revealed on the latest operating system from Microsoft: Windows 7 You already know the ups and downs of Windows Vista-now it's time to learn the ins and outs of Windows 7! Internationally recognized Windows experts, Microsoft insiders, and authors Paul Thurrott and Rafael Rivera cut through the hype to pull away the curtain and reveal useful information not found anywhere else. Regardless of your level of knowledge, you'll discover little-known facts on how things work, what's new and different, and how you can modify Windows 7 to meet your own specific needs. A witty, conversational tone tells you what you need to know to go from Windows user to Windows expert and doesn't waste time with basic computer topics while point-by-point comparisons demonstrate the difference between Windows 7 features and functionality to those in Windows XP and Vista. Windows 7 is the exciting update to Microsoft's operating system Authors are internationally known Windows experts and Microsoft insiders Exposes tips, tricks, and secrets on the new features and functionality of Windows 7 Reveals best practices for customizing the system to work for you Investigates the differences between Windows 7 and previous versions of Windows No need to whisper! Window 7 Secrets is the ultimate insider's guide to Microsoft's most exciting Windows version in years.

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (70-272)

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Publisher :
ISBN 13 : 9780470066287
Total Pages : 0 pages
Book Rating : 4.0/5 (662 download)

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Book Synopsis Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (70-272) by : MOAC

Download or read book Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (70-272) written by MOAC and published by . This book was released on 2007-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70–272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two–exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.