Mastering Professional Services

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Mastering Professional Services

Author : Thomas E. Lah
Publisher :
ISBN 13 : 9780976718406
Total Pages : 0 pages
Book Rating : 4.7/5 (184 download)

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Book Synopsis Mastering Professional Services by : Thomas E. Lah

Download or read book Mastering Professional Services written by Thomas E. Lah and published by . This book was released on 2005-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.

Mastering Professional Scrum

Author : Stephanie Ockerman
Publisher : Addison-Wesley Professional
ISBN 13 : 0134841700
Total Pages : 228 pages
Book Rating : 4.1/5 (348 download)

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Book Synopsis Mastering Professional Scrum by : Stephanie Ockerman

Download or read book Mastering Professional Scrum written by Stephanie Ockerman and published by Addison-Wesley Professional. This book was released on 2019-09-11 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Our job as Scrum professionals is to continually improve our ability to use Scrum to deliver products and services that help customers achieve valuable outcomes. This book will help you to improve your ability to apply Scrum.” –From the Foreword by Ken Schwaber, co-author of Scrum Mastering Professional Scrum is for anyone who wants to deliver increased value by using Scrum more effectively. Leading Scrum practitioners Stephanie Ockerman and Simon Reindl draw on years of Scrum training and coaching to help you return to first principles and apply Scrum with the professionalism required to achieve its transformative potential. The authors aim to help you focus on proven Scrum approaches for improving quality, getting and using fast feedback, and becoming more adaptable, instead of “going through the motions” and settling for only modest improvements. Whether you’re a Scrum Master, Development Team member, or Product Owner, you’ll find practical advice for facing challenges with transparency and courage, overcoming a wide array of common challenges, and continually improving your Scrum practice. Realistically assess your current Scrum practice, and identify areas for improvement Recognize what a great Scrum Team looks like and get there Focus on “Done”–not “sort-of-Done” or “almost-Done” Measure and optimize the value delivered by every Product Increment Improve the way you plan, develop, and grow Clear away wider organizational impediments to agility and professionalism Overcome common misconceptions that stand in the way of progress Register your book for convenient access to downloads, updates, and/or corrections as they become available. See inside book for details.

Building Professional Services

Author : Thomas Lah
Publisher : Prentice Hall
ISBN 13 : 9780132762106
Total Pages : 384 pages
Book Rating : 4.7/5 (621 download)

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Book Synopsis Building Professional Services by : Thomas Lah

Download or read book Building Professional Services written by Thomas Lah and published by Prentice Hall. This book was released on 2002-06-12 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Coverage includes: chartering, organizing, and establishing metrics for professional services; addressing the unique challenges faced by professional services in traditional product companies; and managing a professional services business at every stage of its lifecycle.

Managing The Professional Service Firm

Author : David H. Maister
Publisher : Simon and Schuster
ISBN 13 : 1471109658
Total Pages : 536 pages
Book Rating : 4.4/5 (711 download)

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Book Synopsis Managing The Professional Service Firm by : David H. Maister

Download or read book Managing The Professional Service Firm written by David H. Maister and published by Simon and Schuster. This book was released on 2012-12-11 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'

Major Label Mastering

Author : Evren Göknar
Publisher : CRC Press
ISBN 13 : 1351673130
Total Pages : 207 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Major Label Mastering by : Evren Göknar

Download or read book Major Label Mastering written by Evren Göknar and published by CRC Press. This book was released on 2020-03-24 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Major Label Mastering: Professional Mastering Process distills 25 years of mastering experience at Capitol Records into practical understandings and reliable systems. Containing unparalleled insights, this book reveals the mastering tricks and techniques used by Evren Göknar at one of the world’s most notable record labels. Beginning with the requisite competencies every Mastering Engineer must develop, Major Label Mastering delves into the particulars of the mastering studio, as well as fundamental mastering tools. Included among these tools is The Five Step Mastering Process, a rigorously tested system that equips the practitioner to successfully and confidently master a project to exacting standards of audio fidelity. Covering all bases, the book discusses both macro and micro considerations: from mindset approach and connecting with clients down to detailed guidelines for processing audio, advanced methods, and audio restoration. Each chapter ends with exercises intended to deepen understanding and skill, or to supplement course study. Suitable for all levels, this is a unique resource for students, artists, and recording and Mastering Engineers alike. Major Label Mastering is supplemented by digital resources including audio examples and video tutorials.

The Management Consultant

Author : Richard Newton
Publisher : Pearson Education
ISBN 13 : 9780273730873
Total Pages : 324 pages
Book Rating : 4.7/5 (38 download)

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Book Synopsis The Management Consultant by : Richard Newton

Download or read book The Management Consultant written by Richard Newton and published by Pearson Education. This book was released on 2010 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guide for professional management consultants showing how to develop skills and attributes for client-centric consulting.

Mastering the Job Search Process in Recreation and Leisure Services

Author : Craig Ross
Publisher : Jones & Bartlett Learning
ISBN 13 : 0763777617
Total Pages : 233 pages
Book Rating : 4.7/5 (637 download)

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Book Synopsis Mastering the Job Search Process in Recreation and Leisure Services by : Craig Ross

Download or read book Mastering the Job Search Process in Recreation and Leisure Services written by Craig Ross and published by Jones & Bartlett Learning. This book was released on 2011-04-18 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mastering the Job Search Process in Recreation and Leisure Services, Second Edition, is a practical guide full of tools and advice for recreation and leisure service professionals. This book simplifies the process of securing a job in recreation and leisure service by explaining every step from both an employer’s and applicant’s point of view. Based on years of experience in the hiring process, this book reflects research conducted with over one thousand recreation and leisure services practitioners involved in the job search process. The book includes their advice as well as secrets to success.

Mastering Management Consultancy

Author : Calvert Markham
Publisher : Legend Press
ISBN 13 : 1789550807
Total Pages : 249 pages
Book Rating : 4.7/5 (895 download)

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Book Synopsis Mastering Management Consultancy by : Calvert Markham

Download or read book Mastering Management Consultancy written by Calvert Markham and published by Legend Press. This book was released on 2019-09-13 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mastering Management Consultancy is a comprehensive guide for all consultants looking to provide a first-class service to their clients and who wish to become expert practitioners.Calvert Markham shows how consultants can develop their performance in a wide range of areas, including:• Product development and marketing consultancy.• Selling and managing consultancyprojects.• Consultancy problem solving.• Running a consultancy business.• Managing client relationship

Mastering Service Mesh

Author : Anjali Khatri
Publisher : Packt Publishing Ltd
ISBN 13 : 1789611946
Total Pages : 606 pages
Book Rating : 4.7/5 (896 download)

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Book Synopsis Mastering Service Mesh by : Anjali Khatri

Download or read book Mastering Service Mesh written by Anjali Khatri and published by Packt Publishing Ltd. This book was released on 2020-03-30 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand how to use service mesh architecture to efficiently manage and safeguard microservices-based applications with the help of examples Key FeaturesManage your cloud-native applications easily using service mesh architectureLearn about Istio, Linkerd, and Consul – the three primary open source service mesh providersExplore tips, techniques, and best practices for building secure, high-performance microservicesBook Description Although microservices-based applications support DevOps and continuous delivery, they can also add to the complexity of testing and observability. The implementation of a service mesh architecture, however, allows you to secure, manage, and scale your microservices more efficiently. With the help of practical examples, this book demonstrates how to install, configure, and deploy an efficient service mesh for microservices in a Kubernetes environment. You'll get started with a hands-on introduction to the concepts of cloud-native application management and service mesh architecture, before learning how to build your own Kubernetes environment. While exploring later chapters, you'll get to grips with the three major service mesh providers: Istio, Linkerd, and Consul. You'll be able to identify their specific functionalities, from traffic management, security, and certificate authority through to sidecar injections and observability. By the end of this book, you will have developed the skills you need to effectively manage modern microservices-based applications. What you will learnCompare the functionalities of Istio, Linkerd, and ConsulBecome well-versed with service mesh control and data plane conceptsUnderstand service mesh architecture with the help of hands-on examplesWork through hands-on exercises in traffic management, security, policy, and observabilitySet up secure communication for microservices using a service meshExplore service mesh features such as traffic management, service discovery, and resiliencyWho this book is for This book is for solution architects and network administrators, as well as DevOps and site reliability engineers who are new to the cloud-native framework. You will also find this book useful if you’re looking to build a career in DevOps, particularly in operations. Working knowledge of Kubernetes and building microservices that are cloud-native is necessary to get the most out of this book.

Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 133 pages
Book Rating : 4./5 ( download)

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Book Synopsis Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence by : Gerard Assey

Download or read book Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence written by Gerard Assey and published by Gerard Assey. This book was released on 2024-03-11 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author

Mastering Go

Author : Mihalis Tsoukalos
Publisher : Packt Publishing Ltd
ISBN 13 : 1801073015
Total Pages : 683 pages
Book Rating : 4.8/5 (1 download)

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Book Synopsis Mastering Go by : Mihalis Tsoukalos

Download or read book Mastering Go written by Mihalis Tsoukalos and published by Packt Publishing Ltd. This book was released on 2021-08-31 with total page 683 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master key features of Go, including advanced concepts like concurrency and working with JSON, to create and optimize real-world services, network servers, and clients Key FeaturesThis third edition of the bestselling guide to advanced Go programming has been overhauled and expanded to cover RESTful servers, the WebSocket protocol, and Go genericsUse real-world exercises to build high-performance network servers and powerful command line utilitiesPacked with practical examples and utilities to apply to your own development work and administrative tasksGet clear explanations about Go nuances and features to simplify Go developmentBook Description Mastering Go is the essential guide to putting Go to work on real production systems. This freshly updated third edition includes topics like creating RESTful servers and clients, understanding Go generics, and developing gRPC servers and clients. Mastering Go was written for programmers who want to explore the capabilities of Go in practice. As you work your way through the chapters, you'll gain confidence and a deep understanding of advanced Go concepts, including concurrency and the operation of the Go Garbage Collector, using Go with Docker, writing powerful command-line utilities, working with JavaScript Object Notation (JSON) data, and interacting with databases. You'll also improve your understanding of Go internals to optimize Go code and use data types and data structures in new and unexpected ways. This essential Go programming book will also take you through the nuances and idioms of Go with exercises and resources to fully embed your newly acquired knowledge. With the help of Mastering Go, you'll become an expert Go programmer by building Go systems and implementing advanced Go techniques in your projects. What you will learnUse Go in productionWrite reliable, high-performance concurrent codeManipulate data structures including slices, arrays, maps, and pointersDevelop reusable packages with reflection and interfacesBecome familiar with generics for effective Go programmingCreate concurrent RESTful servers, and build gRPC clients and serversDefine Go structures for working with JSON dataWho this book is for You'll need to know the basics of Go before you get started with this book, but beyond that, anyone can sink their teeth into it. It's written primarily for Go programmers who have a bit of experience with the language and want to become expert practitioners.

Mastering the 7 Essentials of High-Growth Companies

Author : David G. Thomson
Publisher : John Wiley & Sons
ISBN 13 : 0470634820
Total Pages : 195 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis Mastering the 7 Essentials of High-Growth Companies by : David G. Thomson

Download or read book Mastering the 7 Essentials of High-Growth Companies written by David G. Thomson and published by John Wiley & Sons. This book was released on 2010-04-30 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical strategies to propel your company to the top American business is entering unchartered territory. Recent trends suggest that we are moving out of a recession-fairly labeled The Great Recession-into a recovery phase characterized by high unemployment with growth. As such, the business road ahead will be challenging. Growth will be harder to achieve and business failure will be more prevalent. But the best of America's growth businesses will pass through this cycle to experience renewed and hopeful growth in contrast to the high failure rate of those who fail to grow. The numbers are proving this to be the extreme case-a higher upside with a greater failure rate. What are America's recession-proof, highest growth companies doing differently? What are the values, fundamentals, and actions that will make the difference between failure, or just surviving and thriving? The answer to these questions is, what Thomson calls, The 7 Essentials-value proposition, high growth market segment, marquee customers, big brother alliances, exponential returns, inside/outside leadership, and essential board experts. This book is the timely answer to the search for what it will take to propel a company's growth through these challenging times. It's for management teams of any business, independent of size or industry, which desires to identify a course of action to improve their opportunities to grow. "Applying the 7 Essentials will improve your company's growth prospects," says author David Thomson. Growth companies are especially defined by their ability to grow through recession and recovery periods to become the new growth leaders. The case studies and the numbers in this book prove it. This reliable resource extends the insights from Thomson's bestselling book, Blueprint to a Billion: 7 Essentials to Achieve Exponential Growth to apply the 7 Essentials to all companies. Thomson is known as America's growth expert on what it takes to transform a small business into a billion dollar one. He has been recognized by Investors Business Daily as the "Guru for Uncovering the Blueprint for Sizzling Growth Companies." Offers busy professionals essential insights that will move their business or business unit beyond surviving and into thriving now and in the future Written by an expert on how companies achieve growth in challenging markets Contains key CEO interviews and quick case studies and is supported by on-line scoring tools to help teams apply the 7 Essentials Economic weakness has not changed the need for companies to grow. This book provides you with a proven framework to overcome such challenges and thrive in today's challenging business environment.

Mastering Type

Author : Denise Bosler
Publisher : Simon and Schuster
ISBN 13 : 1440313717
Total Pages : 986 pages
Book Rating : 4.4/5 (43 download)

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Book Synopsis Mastering Type by : Denise Bosler

Download or read book Mastering Type written by Denise Bosler and published by Simon and Schuster. This book was released on 2012-05-16 with total page 986 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good Design, Down to the Letter Packages on store shelves, posters on building walls, pages of a website—all contain information that needs to be communicated. And at the heart of that communication is type: visually interesting, interactive, expressive and captivating. Each letter must come alive; therefore, each letter must be carefully crafted or chosen. A solid foundation in typography, as well as an understanding of its nuances, will help you optimize your visual communication—in whatever form it takes. By breaking down the study of type into a systematic progression of relationships—letter, word, sentence, paragraph, page and screen—award-winning graphic designer and professor of communication design Denise Bosler provides a unique and illuminating perspective on typography for both print and digital media and for designers of all skill levels. Through instruction, interviews and real-world inspiration, Mastering Type explores the power of each typographic element--both as it stands alone and as it works with other elements--to create successful design, to strengthen your skill set and to inspire your next project.

Mastering Software Project Management

Author : Murali Chemuturi
Publisher : J. Ross Publishing
ISBN 13 : 1604270349
Total Pages : 409 pages
Book Rating : 4.6/5 (42 download)

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Book Synopsis Mastering Software Project Management by : Murali Chemuturi

Download or read book Mastering Software Project Management written by Murali Chemuturi and published by J. Ross Publishing. This book was released on 2010-07-15 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Project management software.

Mastering IT Project Management

Author : Murali Chemuturi
Publisher : J. Ross Publishing
ISBN 13 : 1604270780
Total Pages : 385 pages
Book Rating : 4.6/5 (42 download)

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Book Synopsis Mastering IT Project Management by : Murali Chemuturi

Download or read book Mastering IT Project Management written by Murali Chemuturi and published by J. Ross Publishing. This book was released on 2013-07-31 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: In previous years, setting up IT infrastructure involved just the preparation of the data center. It has become much more complex and evolved today. The infrastructure includes not only the data center facility, but also the entire organization by providing internet connectivity to customers, vendors, and company executives on the move. Mastering IT Project Management is the first book to detail how to create IT infrastructure rather than simply describe how to manage the IT function or software development. This unique and comprehensive reference covers all aspects needed to successfully manage this type of project in an organization. J. Ross Publishing offers an add-on at a nominal cost — Downloadable, customizable tools and templates ready for immediate implementation.

Mastering the Game

Author : Sharon E. Jones
Publisher :
ISBN 13 : 9780999879207
Total Pages : 222 pages
Book Rating : 4.8/5 (792 download)

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Book Synopsis Mastering the Game by : Sharon E. Jones

Download or read book Mastering the Game written by Sharon E. Jones and published by . This book was released on 2018-05 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: There's nothing more frustrating than playing a game without knowing all the rules. Lawyer and diversity consultant Sharon E. Jones can attest to this in her professional life. As a woman of color, she has spent her entire career navigating the conscious and unconscious biases of her supervisors and peers. Jones demystifies ten unwritten "rules of the game" and provides strategies to help women and other diverse professionals succeed. Jones discusses¿the current trends in diversity in the workplace,¿the importance of visualizing your goals before you even begin,¿the value emotional tenacity will have as you encounter challenging situations,¿the need to identify the metrics for success,¿the difference good sponsorship can make for your career,¿the ways your professional appearance alters others' opinions of you,¿the importance of self-promoting and advertising your strengths, and¿more rules and techniques to help you build your vision of personal and professional success.Jones has discovered that these lessons can apply to every type of organization and industry. She understands that women and people of color need to work twice as hard just to get rewarded, and she wants to help you overcome the challenges you may face in your workplace.

Mastering the World of Marketing

Author : Eric Taylor
Publisher : John Wiley & Sons
ISBN 13 : 9781118061749
Total Pages : 143 pages
Book Rating : 4.0/5 (617 download)

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Book Synopsis Mastering the World of Marketing by : Eric Taylor

Download or read book Mastering the World of Marketing written by Eric Taylor and published by John Wiley & Sons. This book was released on 2011-05-04 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best of the best strategies from leading marketers There are millions of ways to speak to your market today; this makes choosing the best approach all the more important. With methods, tricks, techniques, strategies, and platforms suited for companies and budgets of all sizes, Mastering the World of Marketing reveals how 50 of the top marketers working today generate leads, create brand recognition, and capture new customers. Covering both offline and online channels, this comprehensive guide examines traditional, alternative, and hybrid approaches, giving you the full range of what works today so you can choose what suits your business needs best. Includes networking, word of mouth marketing, customer referrals, yellow page directories, radio, print, email marketing, direct mail, internet marketing, social media marketing, public relations, and advertising Includes chapters from contributors such as Chris Brogan, Tony Hsieh, Jack Trout, David Meerman Scott, Guy Kawasaki, Peter Shankman, Scott Stratten, Mari Smith, Gary Vaynerchuck, and more! A value-packed resource that offers unparalleled access to today's brightest marketing stars, Mastering the World of Marketing gives you all the marketing tools you need to reach your audience with compelling, winning messages