Mapping Strategic Diversity

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Author :
Publisher : Routledge
ISBN 13 : 1135274983
Total Pages : 257 pages
Book Rating : 4.1/5 (352 download)

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Book Synopsis Mapping Strategic Diversity by : Dany Jacobs

Download or read book Mapping Strategic Diversity written by Dany Jacobs and published by Routledge. This book was released on 2009-10-19 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Mapping Strategic Diversity, Dany Jacobs extends Henry Mintzberg’s work to demonstrate the genuine diversity of strategy approaches used in the real world of strategic management.

Mapping Strategic Diversity

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Author :
Publisher : Routledge
ISBN 13 : 1135274975
Total Pages : 372 pages
Book Rating : 4.1/5 (352 download)

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Book Synopsis Mapping Strategic Diversity by : Dany Jacobs

Download or read book Mapping Strategic Diversity written by Dany Jacobs and published by Routledge. This book was released on 2009-10-19 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his influential work, Strategy Safari, Henry Mintzberg and his colleagues presented ten schools of strategic thought. In this impressive book, Dany Jacobs demonstrates that the real world of strategic management is much wider and richer. In Mapping Strategic Diversity, Jacobs distinguishes between 'cockpit theories' of strategy, which bring rational analysis to the forefront, and process-oriented social science approaches, which bring in a wider array of influences to the theory and practice of business planning. Presenting 22 different approaches to strategy making, this book: provides a comprehensive overview of the field guides the reader in developing theoretical and practical skills helps develop both high and low level strategic thinking This textbook is a useful analysis for practising managers, but really comes into its own as an advanced introduction to the field of strategic management; having read this book, students are fully armed to enter the strategy jungle!

Strategic Management (color)

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Author :
Publisher :
ISBN 13 : 9781949373943
Total Pages : 325 pages
Book Rating : 4.3/5 (739 download)

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Book Synopsis Strategic Management (color) by :

Download or read book Strategic Management (color) written by and published by . This book was released on 2020-08-18 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Management (2020) is a 325-page open educational resource designed as an introduction to the key topics and themes of strategic management. The open textbook is intended for a senior capstone course in an undergraduate business program and suitable for a wide range of undergraduate business students including those majoring in marketing, management, business administration, accounting, finance, real estate, business information technology, and hospitality and tourism. The text presents examples of familiar companies and personalities to illustrate the different strategies used by today's firms and how they go about implementing those strategies. It includes case studies, end of section key takeaways, exercises, and links to external videos, and an end-of-book glossary. The text is ideal for courses which focus on how organizations operate at the strategic level to be successful. Students will learn how to conduct case analyses, measure organizational performance, and conduct external and internal analyses.

World Class Diversity Management

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Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 160509451X
Total Pages : 310 pages
Book Rating : 4.6/5 (5 download)

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Book Synopsis World Class Diversity Management by : R. Roosevelt Thomas

Download or read book World Class Diversity Management written by R. Roosevelt Thomas and published by Berrett-Koehler Publishers. This book was released on 2010-08-02 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization is transforming the very nature of our business relationships, decision-making processes, and interactions, making world-class diversity management more needed than ever before. But until now, the field of diversity had no established standard for evaluating best practices, or even agreement on fundamental philosophies, principles, and concepts. In this pioneering book, the world's leading diversity authority proposes a framework that will facilitate the development of a truly world-class standard for diversity management. R. Roosevelt Thomas begins by laying out his Four Quadrant model, which encompasses all core diversity strategies: managing workforce demographic representation, managing demographic relationships, managing diverse talent, and managing all strategic diversity mixtures. He analyzes the goals, motives, approaches, accomplishments, and challenges associated with each quadrant, as well as the paradigm or mindset that lies behind each quadrant's express purpose. Having laid out this broad range of strategies, Thomas shows how to realize them through the Strategic Diversity Management Process™, by far the most effective method for implementation. A detailed case study of CEO Jeff Kilt—a fictional composite of the many executives Thomas has worked with—effectively illustrates the complexities encountered when working with each of the Four Quadrant strategies in the real world. This book offers a comprehensive blueprint that will enable leaders to address any diversity issue (not just race or gender) in any setting, anywhere in the world. Most important, it proves that a world-class standard of diversity management is indeed a possible and achievable goal.

Diversity Business Alignment Maps

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Author :
Publisher :
ISBN 13 : 9781883733322
Total Pages : 256 pages
Book Rating : 4.7/5 (333 download)

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Book Synopsis Diversity Business Alignment Maps by : Edward E. Hubbard

Download or read book Diversity Business Alignment Maps written by Edward E. Hubbard and published by . This book was released on 2017-10 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your boss just told you for your Diversity and Inclusion (D&I) organization to truly deliver what the C-Suite wants and remain viable, you need to "think more strategically". You are puzzled by your boss¿s statement. What does that mean? You thought you were being ¿strategic¿. Now, you are not so sure that what you are doing will keep your efforts in the ¿value-added¿ column and off the budget cutting or elimination table. In this book, Dr. Edward Hubbard will examine several key aspects of strategy and thinking strategically¿ identifying what it is, why it's important, who needs to think strategically, what distinguishes strategic thinkers, and what steps are included to implement the strategic thinking process. He will introduce you to a powerful NEW tool and strategic framework which shows you how to build a series of strategic execution models called ¿D-BAMs¿ or Diversity Business Alignment Maps. These Maps drive measurable business performance outcomes and generate results linked to the bottom-line. Dr. Hubbard explains the ¿Value Creation¿ process and how to deploy D-BAM strategies enterprise-wide with effective Diversity and Inclusion ROI measurement precision. Diversity Business Alignment Maps (D-BAMs) are blueprints and a roadmap for describing, measuring, and aligning intangible, and specifically diverse Human Capital assets for superior performance.

World Class Diversity Management

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Author :
Publisher : ReadHowYouWant.com
ISBN 13 : 145873188X
Total Pages : 394 pages
Book Rating : 4.4/5 (587 download)

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Book Synopsis World Class Diversity Management by : R. Roosevelt Thomas, Jr.

Download or read book World Class Diversity Management written by R. Roosevelt Thomas, Jr. and published by ReadHowYouWant.com. This book was released on 2011-03 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: Copublished with the American Society of Association Executives (ASAE)Advances the field by providing a unified framework and terminology and spelling out exactly what needs to be done to build world-class diversity management capabilityIdentifies optimal implementation approaches that can be used anywhere, anytime With demographic shifts and globalization transforming the nature of relationships, interactions, and decision making, excellence in diversity management is more important than ever. However, the field of diversity has no established standard for evaluating what constitutes best practices, nor has there been any agreement on what the most fundamental philosophies, principles, and concepts are - until now. In this pioneering book R. Roosevelt Thomas, one of our most distinguished diversity theorists and practitioners, proposes a framework that will enable the development of a truly world-class diversity management capability. It was the development of such standards in manufacturing that enabled companies to strategically pursue excellence in this area.A world-class approach to diversity management must be applicable anywhere in the world, be able to address any possible issue, facilitate comparison of different concepts and practices, and focus on the entire field of diversity rather than specific dimensions such as race or gender. These requirements are amply met by Thomas's Four Quadrant model and his Strategic Diversity Management Process.Thomas first analyzes each of four quadrants - managing workforce demographic representation, managing demographic relationships, managing diverse talent, and managing strategic mixtures - exploring the goals, motives, approaches, accomplishments, and challenges associated with each. And he reveals the unrecognized paradigm or mind-set that lies behind each quadrant's express purpose

Strategic Diversity Leadership

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1000978125
Total Pages : 310 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis Strategic Diversity Leadership by : Damon A. Williams

Download or read book Strategic Diversity Leadership written by Damon A. Williams and published by Taylor & Francis. This book was released on 2023-07-03 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s world – whether viewed through a lens of educational attainment, economic development, global competitiveness, leadership capacity, or social justice and equity – diversity is not just the right thing to do, it is the only thing to do! Following the era of civil rights in the 1960s and ‘70s, the 1990s and early 21st century have seen both retrenchment and backlash years, but also a growing recognition, particularly in business and the military, that we have to educate and develop the capacities of our citizens from all levels of society and all demographic and social groups to live fulfilling lives in an inter-connected globe.For higher education that means not only increasing the numbers of diverse students, faculty, and staff, but simultaneously pursuing excellence in student learning and development, as well as through research and scholarship – in other words pursuing what this book defines as strategic diversity leadership. The aim is to create systems that enable every student, faculty, and staff member to thrive and achieve to maximum potential within a diversity framework. This book is written from the perspective that diversity work is best approached as an intellectual endeavor with a pragmatic focus on achieving results that takes an evidence-based approach to operationalizing diversity. It offers an overarching conceptual framework for pursuing diversity in a national and international context; delineates and describes the competencies, knowledge and skills needed to take effective leadership in matters of diversity; offers new data about related practices in higher education; and presents and evaluates a range of strategies, organizational structures and models drawn from institutions of all types and sizes. It covers such issues as the reorganization of the existing diversity infrastructure, building accountability systems, assessing the diversity process, and addressing legal threats to implementation. Its purpose is to help strategic diversity leaders combine big-picture thinking with an on-the-ground understanding of organizational reality and work strategically with key stakeholders and allies. This book is intended for presidents, provosts, chief diversity officers or diversity professionals, and anyone who wants to champion diversity and embed its objectives on his or her campus, whether at the level of senior administration, as members of campus organizations or committees, or as faculty, student affairs professionals or students taking a leadership role in making and studying the process of change.This title is also available in a set with its companion volume, The Chief Diversity Officer.

Leading Diversity for Competitive Advantage

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Author :
Publisher :
ISBN 13 : 9781646638352
Total Pages : 0 pages
Book Rating : 4.6/5 (383 download)

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Book Synopsis Leading Diversity for Competitive Advantage by : Peter Linkow

Download or read book Leading Diversity for Competitive Advantage written by Peter Linkow and published by . This book was released on 2022-11-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite investing billions of dollars, the world's institutions are making scant progress toward the promise of diversity, equity, and inclusion. The central cause: top leaders lack the means to construct and implement comprehensive diversity strategies that are responsive to the unique circumstances of the organizations they helm.  Leading Diversity for Competitive Advantage: The Twelve Strategic Competencies provides the evidence-based strategic models, methods, tools, and templates that top leaders require to create equity and inclusion and drive sustainable diversity competitive advantage in talent and customer markets. Peter Linkow, who has devoted his career to the study and practice of diversity and business strategy, delivers the full range of competencies that top leaders need to guide their organizations to strategic diversity success.

Your Strategy Needs a Strategy

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Publisher : Harvard Business Review Press
ISBN 13 : 1625275870
Total Pages : 281 pages
Book Rating : 4.6/5 (252 download)

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Book Synopsis Your Strategy Needs a Strategy by : Martin Reeves

Download or read book Your Strategy Needs a Strategy written by Martin Reeves and published by Harvard Business Review Press. This book was released on 2015-05-19 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: You think you have a winning strategy. But do you? Executives are bombarded with bestselling ideas and best practices for achieving competitive advantage, but many of these ideas and practices contradict each other. Should you aim to be big or fast? Should you create a blue ocean, be adaptive, play to win—or forget about a sustainable competitive advantage altogether? In a business environment that is changing faster and becoming more uncertain and complex almost by the day, it’s never been more important—or more difficult—to choose the right approach to strategy. In this book, The Boston Consulting Group’s Martin Reeves, Knut Haanæs, and Janmejaya Sinha offer a proven method to determine the strategy approach that is best for your company. They start by helping you assess your business environment—how unpredictable it is, how much power you have to change it, and how harsh it is—a critical component of getting strategy right. They show how existing strategy approaches sort into five categories—Be Big, Be Fast, Be First, Be the Orchestrator, or simply Be Viable—depending on the extent of predictability, malleability, and harshness. In-depth explanations of each of these approaches will provide critical insight to help you match your approach to strategy to your environment, determine when and how to execute each one, and avoid a potentially fatal mismatch. Addressing your most pressing strategic challenges, you’ll be able to answer questions such as: • What replaces planning when the annual cycle is obsolete? • When can we—and when should we—shape the game to our advantage? • How do we simultaneously implement different strategic approaches for different business units? • How do we manage the inherent contradictions in formulating and executing different strategies across multiple businesses and geographies? Until now, no book brings it all together and offers a practical tool for understanding which strategic approach to apply. Get started today.

Creating the Multicultural Organization

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Publisher : John Wiley & Sons
ISBN 13 : 0787955841
Total Pages : 194 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis Creating the Multicultural Organization by : Taylor Cox, Jr.

Download or read book Creating the Multicultural Organization written by Taylor Cox, Jr. and published by John Wiley & Sons. This book was released on 2001-06-18 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the war for talent rages on, organizations are seeking proven methods for leveraging diversity as a resource. Creating the Multicultural Organization challenges today's organizations to stop "counting heads for the government" and begin creating effective strategies for a more positive approach to managing diversity. Using a model outlined in his earlie rworks, Taylor Cox Jr.--an associate professor at the University of Michigan Business School and president of his own consulting firm--shows readers the many practical and innovative ways that top organizations such as Alcoa effectively address diversity issues to secure and develop the talent that they need in order to succeed. A University of Michigan Business School Series Book

Atlas of the Biodiversity of California

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Author :
Publisher : Calif. Department of Fish and Game
ISBN 13 :
Total Pages : 116 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Atlas of the Biodiversity of California by : California. Department of Fish and Game

Download or read book Atlas of the Biodiversity of California written by California. Department of Fish and Game and published by Calif. Department of Fish and Game. This book was released on 2003 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Those of us who live in California know that it is an amazing place, and one of the reasons our state is so unique is the incredible diversity of life throughout its length and breadth. This atlas shows what the diversity of life in California is and where such resources are located.

A Leader's Guide to Leveraging Diversity

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Author :
Publisher : Routledge
ISBN 13 : 0750678925
Total Pages : 298 pages
Book Rating : 4.7/5 (56 download)

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Book Synopsis A Leader's Guide to Leveraging Diversity by : Terrence Earl Maltbia

Download or read book A Leader's Guide to Leveraging Diversity written by Terrence Earl Maltbia and published by Routledge. This book was released on 2009 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Leveraging Diversity' is designed to help business leaders and diversity practitioners alike conquer the complexity and take advantage of the opportunities associated with working productively with diversity.

Strategic Diversity Leadership

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Author :
Publisher :
ISBN 13 : 9781579228200
Total Pages : 800 pages
Book Rating : 4.2/5 (282 download)

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Book Synopsis Strategic Diversity Leadership by : Damon A. Williams

Download or read book Strategic Diversity Leadership written by Damon A. Williams and published by . This book was released on 2012-06-01 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt: A conceptual and evidence-based framework for addressing diversity, and blueprint for rethinking institutional strategies and organizational structures for effective implementation "The book is a moral compass for how we are to proceed in the 21st century, necessitating that we take risks into uncharted territory. With Williams as our guide, the odds are pretty good we will get where he wants us to go."?William G. Tierney, University Professor & Wilbur-Kieffer Professor of Higher Education, & Director of the Center for Higher Education Policy Analysis, at the University of Southern California "Williams provides a wealth of practical guidance for leaders who see the need to move beyond episodic diversity interventions toward comprehensive institutional engagement and change. I warmly recommend this exceptionally useful book for any educational institution that already sees diversity as an educational value and now wants to reach toward the next and more challenging level of making excellence inclusive." ?Carol Schneider, President, Association of American Colleges and Universities "This is a president's 'how to' guide for making excellence inclusive in the academy in the 21st century. It is one of the most significant books ever published on diversity in the academy, and one that will remain pivotal reading for years to come."?Ronald A. Crutcher, President, Wheaton College (MA) "Williams melds a deep understanding of diversity with a sophisticated understanding of the nuances of leadership and organizational change. He delivers a blueprint of approaches to activating diversity plans, creating meaningful chief diversity officer roles, fostering accountability, and avoiding the pitfalls of leading change efforts on college and university campuses. This is an important book, which harnesses research and theory to lead real world change."?Molly Corbett, President, American Council of Education There is a growing recognition, particularly in business and the military, that we have to educate and develop the capacities of our citizens from all levels of society and all demographic and social groups to live fulfilling lives in an inter-connected globe. For higher education that means not only increasing the numbers of diverse students, faculty, and staff, but simultaneously pursuing excellence in student learning and development, as well as through research and scholarship - in other words pursuing what this book defines as strategic diversity leadership. The aim is to create systems that enable every student, faculty, and staff member to thrive and achieve to maximum potential within a diversity framework. This book is written from the perspective that diversity work is best approached as an intellectual endeavor with a pragmatic focus on achieving results that takes an evidence-based approach to operationalizing diversity. It offers an overarching conceptual framework for pursuing diversity in a national and international context; delineates and describes the competencies, knowledge and skills needed to take effective leadership in matters of diversity; offers new data about related practices in higher education; and presents and evaluates a range of strategies, organizational structures and models drawn from institutions of all types and sizes.

Strategy Maps

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Author :
Publisher : Harvard Business Press
ISBN 13 : 1422163490
Total Pages : 480 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Strategy Maps by : Robert S. Kaplan

Download or read book Strategy Maps written by Robert S. Kaplan and published by Harvard Business Press. This book was released on 2003-12-16 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action. Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool--the "strategy map"--that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible. Kaplan and Norton argue that the most critical aspect of strategy--implementing it in a way that ensures sustained value creation--depends on managing four key internal processes: operations, customer relationships, innovation, and regulatory and social processes. The authors show how companies can use strategy maps to link those processes to desired outcomes; evaluate, measure, and improve the processes most critical to success; and target investments in human, informational, and organizational capital. Providing a visual "aha!" for executives everywhere who can't figure out why their strategy isn't working, Strategy Maps is a blueprint any organization can follow to align processes, people, and information technology for superior performance.

Building on the Promise of Diversity

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Author :
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814429122
Total Pages : 228 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Building on the Promise of Diversity by : R. Roosevelt Thomas, Jr.

Download or read book Building on the Promise of Diversity written by R. Roosevelt Thomas, Jr. and published by AMACOM Div American Mgmt Assn. This book was released on 2005-10-24 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diversity is the reality of America today. Whether you let diversity be a drain on your organization or a dynamic contributor to your mission, vision, and strategy is both a choice and a challenge. Building on the Promise of Diversity gives you the insights and skills you need to navigate through simmering tensions -- and find creative solutions for achieving cohesiveness, connectedness, and common goals. Building on the Promise of Diversity is R. Roosevelt Thomas’s impassioned wake-up call to bring diversity management to a wholly new level -- beyond finger-pointing and well-meaning “initiatives” and toward the shared goal of building robust organizations and thriving communities. This original, thoughtful, yet action-oriented book will help leaders in any setting -- business, religious, educational, governmental, community groups, and more -- break out of the status quo and reinvigorate the can-do spirit of making things better. The book includes a deeply felt analysis of the sometimes tangled intersections between diversity management and the Civil Rights Movement and affirmative action agendas . . . a personal narrative that charts Thomas’s own evolution in diversity thinking . . . and a roadmap for mastering the powerful craft of Strategic Diversity ManagementTM, a structured process that helps you: * Realize why multiple activities and good intentions are not enough for achieving sustainable progress. * Recast the meaning of diversity as more than just race and gender, but as any set of differences, similarities, and tensions -- such as workplace functions, product lines, acquisitions and mergers, customers and markets, blended families, community diversity, and more.* Accept that a realistic goal is not to eliminate diversity tension but to use it as a catalyst to address key issues. * Recognize diversity mixtures, analyze them accurately, and make quality decisions in the midst of differences, similarities, and tensions.* Build an essential set of diversity skills and develop your “diversity maturity” -- the wisdom, judgment, and experience to use those skills effectively.* Reflect on the ways you might be “diversity challenged” yourself.

The Diversity Scorecard

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Author :
Publisher : Routledge
ISBN 13 : 1136358323
Total Pages : 256 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis The Diversity Scorecard by : Edward Hubbard

Download or read book The Diversity Scorecard written by Edward Hubbard and published by Routledge. This book was released on 2012-07-26 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'The Diversity Scorecard' is designed to provide step-by-step instructions, worksheets and examples to help diversity executives and managers analyze and track the impact of their diversity initiatives to mobilize the organization for strategic culture change. Diversity is not a program; it is a systemic process of organizational change that requires measurement for organizational improvement and success. Measuring the progress and results of diversity initiatives is a key strategic requirement to demonstrate its contribution to organizational performance. Diversity executives, professionals and managers know they must begin to show how diversity is linked to the bottom-line in hard numbers or they will have difficulty maintaining funds, gaining support, and obtaining resources to generate progress. Many organizations collect some type of diversity-related data today, even if it focuses only on Affirmative Action statistics. "The Diversity Scorecard" focuses on tools and techniques to make sure diversity professionals are collecting and measuring the right type of data that will help ensure the organization"s success both now and in the future. This book helps the reader spend some time thinking about what they currently measure and adding new measures to a database to track progress towards their diversity vision. The basic premises of this book are that it is important to develop measures that focus on the past, present, and future; and that measures need to consider the needs of the organization"s diverse workforce, its work climate, diverse customers, the community, and shareholders. Part I of "The Diversity Scorecard" identifies the need for diversity measurement highlighting a business case for diversity and providing an introduction to diversity measurement. Part II of the book outlines the diversity return on investment (DROI) process taking you through step-by-step processes and techniques. Part III teaches you how to use measures in six key categories - Diversity Leadership Commitment, Workforce Profile Representation, Workplace Climate, Learning & Growth, Diverse Customer / Community Partnerships, and Financial Impact - to build a diversity scorecard that is aligned and linked with the business strategy of the organization. Finally, in Part IV, Dr. Hubbard discusses implementation issues involving strategic change procedures and techniques to avoid the pitfalls inherent in a diversity-based cultural transition process.

Successful Diversity Management Initiatives

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Author :
Publisher : SAGE
ISBN 13 : 9780803972919
Total Pages : 254 pages
Book Rating : 4.9/5 (729 download)

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Book Synopsis Successful Diversity Management Initiatives by : Patricia Arredondo

Download or read book Successful Diversity Management Initiatives written by Patricia Arredondo and published by SAGE. This book was released on 1996-05-21 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thousands of organizations are beginning to address the issue of workforce diversity management. This important new book helps answer questions typically raised by these organizations as they face diversity-related change. Why should we do this? How will we know we are being successful? What kind of change can we expect? Successful Diversity Management Initiatives presents an innovative, step-by-step model to help plan, direct, and manage strategic organizational development. This model emphasizes ongoing evaluation and clarification during each phase and propose a prototype for measuring both qualitative and quantitative results. Vignettes based on organizational experiences are used to demonstrate how particular steps in the model occur and how they hold generic value. Intended for practical application, the book is supported by case examples, summaries at the end of each chapter that include a checklist for organizational self-assessment, models, and a glossary.