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Managing Service Quality With Technological Innovations In The Banking Industry
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Book Synopsis Managing Service Quality with Technological Innovations in the Banking Industry by : Dr Sheerali Arya
Download or read book Managing Service Quality with Technological Innovations in the Banking Industry written by Dr Sheerali Arya and published by . This book was released on 2021-01-12 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction is paramount to any sector which provides service and needs to sustain its advantage over the competitors. The Banking Industry of India is highly competitive with the advent of recent entrants into the market functioning along with well-established Banks. It becomes imperative for senior management of banks to focus on the quality of services and products offered to customers through world class technological advancements to ensure their growth and retention. Banks need to continuously innovate their technologies and methodologies to remain at the forefront. Even though the different sector of Banks in India are making huge efforts in achieving this objective, there is not enough proof to demonstrate comparative analysis of how customer satisfaction is impacted by the quality of their services, leaving a major gap in the literature. This research, therefore, tries to examine the impact of service quality on customer satisfaction in the Banking Industry of India. The researcher has collected primary data from 850 customers of public, private, and foreign sector banks operating in the northern region of India namely Delhi NCR, Uttar Pradesh, Rajasthan and Punjab. The researcher also took feedback from 50 bankers including one Senior Manager from each Bank to analyze their perspective and initiatives taken at the strategic level to ensure optimum customer satisfaction is provided. The data was collected through a structured questionnaire for both customers and bankers. The secondary data was collected from academic journals, bank annual reports, and credible websites. The aim of this research is specifically to analyze the dimensions of the perceived and expected service quality and its effects on customer satisfaction. The findings show that the customers' expectations of quality of service rendered to them is quite high, continuous in nature, and has a huge impact on their satisfaction levels. The research further highlighted that customer satisfaction is influenced by multiple variables like personalized interaction, environment, monetary benefits, and product worth among others. To enhance the service quality at each branch, banks must concentrate on creating customer-oriented strategies, culture of empathized service, and adopt a persistent approach to remove all service-related gaps.
Book Synopsis Managing Service Quality with Technological Innovations in the Banking Industry by : Dr. Sheerali Arya
Download or read book Managing Service Quality with Technological Innovations in the Banking Industry written by Dr. Sheerali Arya and published by GRIN Verlag. This book was released on 2021-01-18 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic Paper from the year 2019 in the subject Business economics - Customer Relationship Management, CRM, , language: English, abstract: This research tries to examine the impact of service quality on customer satisfaction in Banking Industry of India. The researcher has collected primary data from 850 customers of public, private and foreign sector banks operating in the northern region of India namely Delhi NCR, Uttar Pradesh, Rajasthan and Punjab. The researcher also took feedback from 50 bankers including one Senior Manager from each Bank to analyze their perspective and initiatives taken at strategic level to ensure optimum customer satisfaction is provided. The data was collected through a structured questionnaire for both customers and bankers. The secondary data was collected from academic journals, bank annual reports and credible websites. The aim of this research is specifically to analyze the dimensions of the perceived and expected service quality and its effects on customer satisfaction. Customer satisfaction is paramount to any sector which provides service and needs to sustain its advantage over the competitors. The Banking Industry of India is highly competitive with the advent of recent entrants into the market functioning along with well-established Banks. It becomes imperative for senior management of banks to focus on quality of services and products offered to customers to ensure their growth and retention Banks need to continuously innovate their methodologies and techniques to remain at the fore front. Even though the different sector of Banks in India are making huge efforts in achieving this objective, there is not enough proof to demonstrate comparative analysis of how customer satisfaction is impacted by the quality of their services, leaving a major gap in Indian literature.
Book Synopsis Advances in Banking Technology and Management: Impacts of ICT and CRM by : Ravi, Vadlamani
Download or read book Advances in Banking Technology and Management: Impacts of ICT and CRM written by Ravi, Vadlamani and published by IGI Global. This book was released on 2007-10-31 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: Banking across the world has undergone extensive changes thanks to the profound influence of developments and trends in information communication technologies, business intelligence, and risk management strategies. While banking has become easier and more convenient for the consumer, the advances and intricacies of emerging technologies have made banking operations all the more cumbersome. Advances in Banking Technology and Management: Impacts of ICT and CRM examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies.
Book Synopsis Management of Technological Innovation in Developing and Developed Countries by : HongYi Sun
Download or read book Management of Technological Innovation in Developing and Developed Countries written by HongYi Sun and published by BoD – Books on Demand. This book was released on 2012-03-21 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is widely accepted that technology is one of the forces driving economic growth. Although more and more new technologies have emerged, various evidence shows that their performances were not as high as expected. In both academia and practice, there are still many questions about what technologies to adopt and how to manage these technologies. The 15 articles in this book aim to look into these questions. There are quite many features in this book. Firstly, the articles are from both developed countries and developing countries in Asia, Africa and South and Middle America. Secondly, the articles cover a wide range of industries including telecommunication, sanitation, healthcare, entertainment, education, manufacturing, and financial. Thirdly, the analytical approaches are multi-disciplinary, ranging from mathematical, economic, analytical, empirical and strategic. Finally, the articles study both public and private organizations, including the service industry, manufacturing industry, and governmental organizations. Given its wide coverage and multi-disciplines, the book may be useful for both academic research and practical management.
Book Synopsis Strategic Adoption of Technological Innovations by : Howard, Caroline
Download or read book Strategic Adoption of Technological Innovations written by Howard, Caroline and published by IGI Global. This book was released on 2013-01-31 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Adoption of Technological Innovations brings together research from practitioners on the development, use, and importance of information technology in order to achieve organizational performance. This comprehensive collection is useful for academicians, scholars, researchers and other industry professionals to provide an understanding of strategy and use of information systems in organizations and entities.
Book Synopsis Cyber Security Impact on Digitalization and Business Intelligence by : Haitham M. Alzoubi
Download or read book Cyber Security Impact on Digitalization and Business Intelligence written by Haitham M. Alzoubi and published by Springer Nature. This book was released on 2024-01-03 with total page 582 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book takes a unique approach by exploring the connection between cybersecurity, digitalization, and business intelligence. In today's digital landscape, cybersecurity is a crucial aspect of business operations. Meanwhile, organizations continue to leverage digital technologies for their day-to-day operations. They must be aware of the risks associated with cyber-attacks and implement robust cybersecurity measures to protect their assets. It provides practical insights and solutions to help businesses better understand the impact of cybersecurity on their digitalization and business intelligence strategies. It provides practical insights and solutions for implementing cybersecurity measures in organizations and covers a wide range of topics, including threat intelligence, risk management, compliance, cloud security, and IoT security. The book takes a holistic approach and explores the intersection of cybersecurity, digitalization, and business intelligence and examines the possible challenges and opportunities.
Book Synopsis Innovations in Information and Communication Technologies (IICT-2020) by : Pradeep Kumar Singh
Download or read book Innovations in Information and Communication Technologies (IICT-2020) written by Pradeep Kumar Singh and published by Springer Nature. This book was released on 2021-07-15 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited book is comprised of original research that focuses on technological advancements for effective teaching with an emphasis on learning outcomes, ICT trends in higher education, sustainable developments and digital ecosystem in education, management and industries. The contents of the book are classified as; (i) Emerging ICT Trends in Education, Management and Innovations (ii) Digital Technologies for advancements in education, management and IT (iii) Emerging Technologies for Industries and Education, and (iv) ICT Technologies for Intelligent Applications. The book represents a useful tool for academics, researchers, industry professionals and policymakers to share and learn about the latest teaching and learning practices supported by ICT. It also covers innovative concepts applied in education, management and industries using ICT tools.
Download or read book Digital Finance written by Zhiyi Liu and published by Springer Nature. This book was released on with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Cases on Technology Innovation: Entrepreneurial Successes and Pitfalls by : Becker, S. Ann
Download or read book Cases on Technology Innovation: Entrepreneurial Successes and Pitfalls written by Becker, S. Ann and published by IGI Global. This book was released on 2010-03-31 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents cases on theory, research, and practice in the areas of technology transfer, innovation, and commercialization, offering illustrations and examples of entrepreneurial successes and pitfalls in university, industry, government, and international settings"--Provided by publisher.
Book Synopsis Eurasian Economic Perspectives by : Mehmet Huseyin Bilgin
Download or read book Eurasian Economic Perspectives written by Mehmet Huseyin Bilgin and published by Springer Nature. This book was released on 2021-01-12 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers selected papers from the 29th Eurasia Business and Economics Society (EBES) Conference, held in Lisbon, Portugal. While the theoretical and empirical papers presented cover diverse areas of economics and finance in various geographic regions, the main focus is on the latest research concerning accounting/audits, banking, the economics of innovation, and empirical studies on emerging economies and international trade. Studies on labor economics and public economics, as well as regional studies, round out the coverage.
Author :Dr M Ganesh Babu, Dr C Suresh, Dr B Nagarjuna, Dr G Vani, Dr Amb.ParinSomani Publisher :Archers & Elevators Publishing House ISBN 13 :9390996430 Total Pages : pages Book Rating :4.3/5 (99 download)
Book Synopsis Business Environment and Technological Innovation- Emerging Trends by : Dr M Ganesh Babu, Dr C Suresh, Dr B Nagarjuna, Dr G Vani, Dr Amb.ParinSomani
Download or read book Business Environment and Technological Innovation- Emerging Trends written by Dr M Ganesh Babu, Dr C Suresh, Dr B Nagarjuna, Dr G Vani, Dr Amb.ParinSomani and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Trends, Challenges & Innovations in Management - Volume III by : Dr Ramesh Kumar Miryala
Download or read book Trends, Challenges & Innovations in Management - Volume III written by Dr Ramesh Kumar Miryala and published by Zenon Academic Publishing. This book was released on 2015-03-15 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization has proliferated business with numerous challenges and opportunities, and simultaneously at other end the growth in economy, population, income and standard of living has redefined the scope of business and thus the business houses approaches. A highly competitive environment, knowledgeable consumers and quicker pace of technology are keeping business enterprises to be on their toes. Today management and its concepts have become key for survival of any business entity. The unique cultural characteristics, tradition and dynamics of consumer, demand an innovative management strategy to achieve success. Effective Management has become an increasingly vital ingredient for business success and it profoundly affects our day-to-day life. Today, the role of a business houses has changed from merely selling products and services to transforming lives and nurturing lifestyles. The Indian business is changing and so do the management strategies. These changing scenarios in the context of globalization will bestow ample issues, prospects and challenges which need to be explored. The practitioners, academicians and researchers need to meticulously review these aspects and acquaint them with knowledge to sustain in such scenarios. Thus, these changing scenarios emphasize the need of a broad-based research in the field of management also reflecting in management education. This book is an attempt in that direction. I sincerely hope that this book will provide insights into the subject to faculty members, researchers and students from the management institutes, consultants, practicing managers from industry and government officers.
Book Synopsis Quality Management Practices for Global Excellence by : Alok Bansal
Download or read book Quality Management Practices for Global Excellence written by Alok Bansal and published by Allied Publishers. This book was released on 2015-01-05 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieving excellence in the fast changing global scenario of business and world economic structure demands deeper insight into the quality management practices. To survive in this competitive and challenging global business arena one needs to adopt quality management strategies that incorporate the best global practices. An attempt has been made in the present cook to focus on quality aspects and solutions that can enhance global business excellence.
Author :Academic Conferences and Publishing Limited Publisher :Academic Conferences and publishing limited ISBN 13 :1911218492 Total Pages : pages Book Rating :4.9/5 (112 download)
Book Synopsis 18th European Conference on Knowledge Management (ECKM 2017) by : Academic Conferences and Publishing Limited
Download or read book 18th European Conference on Knowledge Management (ECKM 2017) written by Academic Conferences and Publishing Limited and published by Academic Conferences and publishing limited. This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Service Innovation written by Joseph Tidd and published by Imperial College Press. This book was released on 2003 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is distinct and different. Such is the goal of this book. This unique collection brings together the latest academic research and management practice on innovation in services, and identifies a range of successful organizational responses to current technological opportunities and market imperatives. The contributors include leading researchers, consultants and practitioners in the field, who provide rigorous yet practical insights into managing and organizing innovation in services. Two themes help to integrate the contributions in this book: . OCo That generic good practices exist in the management and organization of innovation in services, which the authors seek to identify, but that these must be adapted to different contexts, specifically the scale and complexity of the tasks, the degree of customization of the offerings, and the uncertainty of the environment. OCo That innovation in services is much more than the application of information technology (IT). In fact, the disappointing returns to IT investments in services have resulted in a widespread debate about the causes and potential solutions OCo the so-called OC productivity paradoxOCO in services. Instead here the authors adopt a broader notion of innovation, including technological, organizational and market change. The key is to match the configuration of organization and technology to the specific market environment. Sample Chapter(s). Introduction (35 KB). Chapter 1: Managing Service Innovation: Variations of Best Practice (490 KB). Contents: Conceptual and Analytical Frameworks for Service Innovation: Services and the Knowledge-Based Economy (I Miles); Service Innovation: Aiming to Win (T Clayton); Sector and National Studies of Innovation in Services: Innovation in Healthcare Delivery (D J Bower); Product Development in Financial Services: Picking the Right Leader for Success (E Chortatsiani); Applying Innovation Management Good Practice to Services: A Composite Framework of Product Development and Delivery Effectiveness in Services (F M Hull & J Tidd); Product Development in Service Enterprises: Case Studies of Good Practice (F M Hull); and other articles. Readership: Graduate students and researchers in management programs; managers."
Author :Dr.Anukrati Sharma, Amit Mathur, Dr. O.P. Rishi Publisher :Archers & Elevators Publishing House ISBN 13 :938324111X Total Pages : pages Book Rating :4.3/5 (832 download)
Book Synopsis Emerging Trends and Technologies in Advertisement Management in 21st Century by : Dr.Anukrati Sharma, Amit Mathur, Dr. O.P. Rishi
Download or read book Emerging Trends and Technologies in Advertisement Management in 21st Century written by Dr.Anukrati Sharma, Amit Mathur, Dr. O.P. Rishi and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Business Management Spectrum written by and published by Cari Journals USA LLC. This book was released on 2023-02-10 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: TOPICS IN THE BOOK Influence of Telephone Banking on Competitive Advantage of Commercial Banks in Kenya Strategic Adoption of Technological Innovations on Competitive Advantage of Commercial Banks in Kenya Organizational Internal Resources and Sustainable Competitive Advantage among Faith Based Non- Profit Organizations in Kenya: A Review of the Literature Change Management Practices and Performance of Health Sector in Kenya: A Review of the Literature Transparency: A Guide to Practicing Good Business Ethics in Nigeria
