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Managing Bank Relations
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Book Synopsis Managing Banking Relationships by : Gerald Leahy
Download or read book Managing Banking Relationships written by Gerald Leahy and published by Elsevier. This book was released on 1997-01-01 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Banking Relationships is the first publication to look at the principles and practice governing relationships between businesses and their bankers. This book examines the services provided by banks to their corporate clients, and looks at the establishment, maintenance, review and, if necessary, termination of the resulting relationships.Managing Banking Relationships shows how to build and maintain effective modern banking relationships which are based on flexability, mutual interest and trust. It presents the key aspects to good relationships that are profitable to both sides and also illustrates how to select a bank and review the subsequent relationship.With contributions from leading figures from the banking and corporate treasury community this book is invaluable to corporate treasurers, finance directors, bankers and the financial advisory community.
Book Synopsis Relationship Management in Banking by : Steve Goulding
Download or read book Relationship Management in Banking written by Steve Goulding and published by Kogan Page Publishers. This book was released on 2018-10-03 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.
Book Synopsis Managing Bank Relations by : Kenneth L. Parkinson
Download or read book Managing Bank Relations written by Kenneth L. Parkinson and published by . This book was released on 1991 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Banking Relationships by : Gerald Leahy
Download or read book Managing Banking Relationships written by Gerald Leahy and published by . This book was released on 1991 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Bank Relationships by : Derek A. Ross
Download or read book Managing Bank Relationships written by Derek A. Ross and published by . This book was released on 1997 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Client Centricity written by Jan U. Hagen and published by Murmann Publishers GmbH. This book was released on 2015-06-11 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: The financial market crisis has brought the very business models of many banks into question. What lessons should banks take from these events? What consequences will the industry have to face when dealing with clients? These questions are at the center of this book, with contributions from renowned experts and examples from theory and practice. Client commitment – the pursuit of pure customer focus – has become a success factor in many areas of the banking industry. This book sheds light on the theoretical aspects of client commitment and shows how its various facets are being put into practice.
Book Synopsis Customer Relationship Management in Banking Sector by : Nils Merkel
Download or read book Customer Relationship Management in Banking Sector written by Nils Merkel and published by GRIN Verlag. This book was released on 2010-07 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2005 in the subject Business economics - Customer Relationship Management, CRM, grade: 1,3, Dongbei University of Finance and Economics (Dalian/China), course: Sales Management, 2 + 8 online entries in the bibliography, language: English, abstract: According to the changing of the general conditions the German banks are forced to break new ground in order to assert their position: The market became much more lucent for customer because of new media. The consequences are an increasing pressure of competition and demanding cus-tomer. Therefore a binding and long-term customer relationship seems to be neces-sary for many banks to react to the changed conditions and to guarantee the continu-ity. A majority of German credit institutions tried to implement concepts of Customer Relationship Management (CRM). In some cases the afford - to turn the customer re-lationship into the road to success - were unsatisfying and unsuccessful. In this paper I want to show, how CRM works, how CRM can be implemented in banks and what problems can result from the implementation. In the first chapter I describe the current situation of German banks. After a brief overview about CRM in general we analyze the previous attempts of CRM implemen-tation. Two examples - Dresdner Bank and Deutsche Leasing, a member of the "Sparkassen - Finanzgruppe" - follow. At the end I identify the problems of the im-plementation of CRM at the banks.
Book Synopsis The One to One Manager by : Don Peppers
Download or read book The One to One Manager written by Don Peppers and published by Broadway Business. This book was released on 2002-01-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes a shift in contemporary business from a mass-marketing approach to a customer-based focus, outlining the stories of such companies as Xerox, Levi-Strauss, and American Airlines to present a customized strategy. Reprint.
Book Synopsis Understanding the role of bank relationships, relationships marketing and organizational learning in the performance of people's by : Hari Sunarto
Download or read book Understanding the role of bank relationships, relationships marketing and organizational learning in the performance of people's written by Hari Sunarto and published by Rozenberg Publishers. This book was released on 2007 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Bank Public Relations and Marketing Association. Research Committee Publisher : ISBN 13 : Total Pages :176 pages Book Rating :4.:/5 (334 download)
Book Synopsis A Management Guide to Public Relations by : Bank Public Relations and Marketing Association. Research Committee
Download or read book A Management Guide to Public Relations written by Bank Public Relations and Marketing Association. Research Committee and published by . This book was released on 1963 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Loyalty and Customer Relationship Management in Banking Sector: Case Study of HSBC by : Farrukh Khan
Download or read book Loyalty and Customer Relationship Management in Banking Sector: Case Study of HSBC written by Farrukh Khan and published by Lulu.com. This book was released on with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Relationship Management by : Federico Rajola
Download or read book Customer Relationship Management written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2013-03-19 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.
Book Synopsis Investment Banking Explained, Chapter 6 - The Strategy of Relationship Management by : Michel Fleuriet
Download or read book Investment Banking Explained, Chapter 6 - The Strategy of Relationship Management written by Michel Fleuriet and published by McGraw Hill Professional. This book was released on 2008-06-26 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is a chapter from Investment Banking Explained, which provides a clear overview of this complex industry. It covers the history, key terms, structures, and strategies of investment banking and breaks the business down into its respective specialties--from traders, brokers, and analysts to relationship managers, hedgers, and retirement planners--illustrating how each contributes to the industry as a whole. This comprehensive guide examines the operations of the world's most successful firms, as well as explains how investment banks are forging their international strategies.
Book Synopsis Relationship and Resource Management in Operations by : David Loader
Download or read book Relationship and Resource Management in Operations written by David Loader and published by Elsevier. This book was released on 2002-10-14 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Relationship and Resource Management in Operations' explains in practical terms the importance of the business relationships with internal and external counterparts while demonstrating how things can go wrong and what causes the situation. The authors examine the need to instil cultures in the team focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind of scenario managers or supervisors might face in their role and shows what decisions could and should be made. The operations function in a financial organization is crucial to the success of the business. It drives both profitability and reputation as well as contributing to business development and support. It is also a complex part of a business and one that is treated differently in different types of organizations. The complexity of operations and the diverseness of the teams and the people they interact with create a need for a high degree of relationship and resource management. For instance a bank that is involved in both retail and investment banking will have hundreds of different relationship situations, but so too will a small private client broker. Some situations may be common to all types of organizations; others common to particular types of organizations and a few will be very specific to an organization. These relationships may be very open or highly discreet and confidential. Whatever the type of relationship, whether problematic or successful, it is likely that any problems will have an impact of the business. For operations managers their role is a key one. Charged with managing resources and the numerous relationship issues, it is neither a simple task nor, because of the variety and frequency of the issues that might arise, one that is easy to find solutions for. This book, however, explores some of the situations that managers might find themselves in and puts forward some solutions. Relationships and resources are the energy source that makes operations work and managed well they will provide the means to grow and to attain success. The central aim of this book is to provide knowledge and guidance on this important and key area of operations management. Successful operations teams are built on talented resource and effective management - let this book be your guide. The definitive series of professional references for those finance professionals concerned with "Back office" or operations management unique to this industry.Shows in practical terms the importance of the business relationships for financial operations management teams.A comprehensive resource from a leading financial management consultant for global banks and institutions.
Book Synopsis Managing Relationships in a Corporate Bank by : Chris Farrance
Download or read book Managing Relationships in a Corporate Bank written by Chris Farrance and published by Lessons Professional Pub. This book was released on 2002 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: · Specifically targeted at the corporate bank's needs and techniques · Fully illustrated with numerous case studies and worked examples Developing the themes of customer relationship management into the sphere of corporate finance, this unique text examines the specific drivers, skills, and techniques required by banks in order to build and retain corporate clients. The text takes core elements of marketing and relationship activity and applies them to the specific requirements of the corporate bank's clients. Themes such as delivering corporate capability, portfolio, and key account planning, referral networks, industry profiling, and presenting customer focused solutions are all discussed in detail. Aided by the extensive use of case studies and illustrations, this text provides a clear, accessible manual of best practice in obtaining, managing, and building good relationships with corporate clients.
Book Synopsis Customer Relationship Management in the Financial Industry by : Federico Rajola
Download or read book Customer Relationship Management in the Financial Industry written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2014-07-08 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. .
Book Synopsis Managing Banking Relations by : American Institute of Certified Public Accountants
Download or read book Managing Banking Relations written by American Institute of Certified Public Accountants and published by . This book was released on 2000 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt:
