Management of Service Businesses in Japan

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Author :
Publisher : World Scientific
ISBN 13 : 9814374679
Total Pages : 212 pages
Book Rating : 4.8/5 (143 download)

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Book Synopsis Management of Service Businesses in Japan by : Yasuhiro Monden

Download or read book Management of Service Businesses in Japan written by Yasuhiro Monden and published by World Scientific. This book was released on 2013 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style OC hospitalityOCO in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry.The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area.

Product and Services Management

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Author :
Publisher : Pine Forge Press
ISBN 13 : 1446223221
Total Pages : 277 pages
Book Rating : 4.4/5 (462 download)

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Book Synopsis Product and Services Management by : George Avlonitis

Download or read book Product and Services Management written by George Avlonitis and published by Pine Forge Press. This book was released on 2006-04-11 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: `A text that successfully bridges the gap between academic theorizing and practitioner applicability because it uses multiple real-world examples/mini-cases of management techniques to illustrate the well-researched academic theoretical foundations of the book′ - Creativity and Innovation Management `A complete and useful treatment of the domain of product and service decisions. This book is unique in its treatment, dealing with product and service portfolio evaluation, new product/service development and product/service elimination in an integrated manner. Enlivened by many mini-cases, the book provides a soup-to-nuts approach that will prove very attractive for students and be a valuable reference for managers as well. Highly recommended′ - Gary L Lilien, Distinguished Research Professor of Management Science, Penn State University `Product and Services Management (PSM) is a welcome, up to date summary of the key issues facing firms in developing and refreshing their portfolios. The examples and cases bring the academic arguments clearly into focus and demonstrate the crucial role of PSM in leading the overall strategy of the firm′ - Professor Graham Hooley, Senior Pro-Vice-Chancellor, Aston University, Birmingham `Managers responsible for and students interested in product portfolio decisions previously had to consult several sources for obtaining up-to-date information; books on new product development, articles on service development, readers on product management, and frameworks for product evaluation and termination. With the book Product and Services Management the reader obtains four-in-one. Avlonitis and Papastathopoulou reveal in a compelling and comprehensive manner why product decisions are the cornerstone of modern marketing and business, and illustrate the theory with numerous mini-cases from Europe and elsewhere. A must read for everyone with a passion for products′ - Dr Erik Jan Hultink, Professor of New Product Marketing, Delft University of Technology This book provides a holistic approach to the study of product and services management. It looks at the key milestones within a product′s or service life cycle and considers in detail three crucial areas within product management, namely product/service portfolio evaluation, new product/service development and product/service elimination. Based on research conducted in Europe and North America, this book includes revealing cases studies that will help students make important connections between theory and practice. The pedagogical features provided in each chapter include chapter introduction, summary, questions and a further reading section. Additional material for instructors include PowerPoint slides and indicative answers to each chapter′s questions. This book is written for undergraduate and postgraduate students of business administration who are pursuing courses in marketing, product portfolio management, new product development and product policy.

Marketing Information Guide

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Author :
Publisher :
ISBN 13 :
Total Pages : 344 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Marketing Information Guide by :

Download or read book Marketing Information Guide written by and published by . This book was released on 1966 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Management

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 1461415535
Total Pages : 341 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Service Management by : Jay Kandampully

Download or read book Service Management written by Jay Kandampully and published by Springer Science & Business Media. This book was released on 2011-12-09 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing." --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland "Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing." --A. "Parsu" Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida "Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals." --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University

A Study of the Antitrust Laws

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Author :
Publisher :
ISBN 13 :
Total Pages : 2586 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis A Study of the Antitrust Laws by : United States. Congress. Senate. Committee on the Judiciary

Download or read book A Study of the Antitrust Laws written by United States. Congress. Senate. Committee on the Judiciary and published by . This book was released on 1956 with total page 2586 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Court Management Study

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Publisher :
ISBN 13 :
Total Pages : 1402 pages
Book Rating : 4.:/5 (5 download)

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Book Synopsis Court Management Study by : United States. Judicial Council of the District of Columbia Circuit. Committee on the Administration of Justice

Download or read book Court Management Study written by United States. Judicial Council of the District of Columbia Circuit. Committee on the Administration of Justice and published by . This book was released on 1970 with total page 1402 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Management Services

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Publisher :
ISBN 13 :
Total Pages : 668 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Management Services by :

Download or read book Management Services written by and published by . This book was released on 1989 with total page 668 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Studies and Reports

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Publisher :
ISBN 13 :
Total Pages : 284 pages
Book Rating : 4.3/5 (243 download)

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Book Synopsis Studies and Reports by : International Labour Office

Download or read book Studies and Reports written by International Labour Office and published by . This book was released on 1927 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Management Information Systems

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Publisher : Pearson Educación
ISBN 13 : 9789702605287
Total Pages : 618 pages
Book Rating : 4.6/5 (52 download)

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Book Synopsis Management Information Systems by : Kenneth C. Laudon

Download or read book Management Information Systems written by Kenneth C. Laudon and published by Pearson Educación. This book was released on 2004 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.

Signal

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Publisher :
ISBN 13 :
Total Pages : 776 pages
Book Rating : 4.U/5 (183 download)

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Book Synopsis Signal by :

Download or read book Signal written by and published by . This book was released on 2012 with total page 776 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Catalog of Federal Domestic Assistance

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Publisher :
ISBN 13 :
Total Pages : 1156 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Catalog of Federal Domestic Assistance by :

Download or read book Catalog of Federal Domestic Assistance written by and published by . This book was released on 1971 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Identifies and describes specific government assistance opportunities such as loans, grants, counseling, and procurement contracts available under many agencies and programs.

Federal Register

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Publisher :
ISBN 13 :
Total Pages : 660 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis Federal Register by :

Download or read book Federal Register written by and published by . This book was released on 1969-05 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Defense Viewpoint

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Publisher :
ISBN 13 :
Total Pages : 714 pages
Book Rating : 4.U/5 (183 download)

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Book Synopsis Defense Viewpoint by :

Download or read book Defense Viewpoint written by and published by . This book was released on 1991 with total page 714 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Annual Report to the President and to the Congress for Fiscal Year ...

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Publisher :
ISBN 13 :
Total Pages : 876 pages
Book Rating : 4.:/5 (53 download)

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Book Synopsis Annual Report to the President and to the Congress for Fiscal Year ... by : National Advisory Council on International Monetary and Financial Policies (U.S.)

Download or read book Annual Report to the President and to the Congress for Fiscal Year ... written by National Advisory Council on International Monetary and Financial Policies (U.S.) and published by . This book was released on 1985 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Official Gazette of the United States Patent and Trademark Office

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Publisher :
ISBN 13 :
Total Pages : 1042 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Official Gazette of the United States Patent and Trademark Office by :

Download or read book Official Gazette of the United States Patent and Trademark Office written by and published by . This book was released on 2002 with total page 1042 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Army Research and Development

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Publisher :
ISBN 13 :
Total Pages : 36 pages
Book Rating : 4.3/5 (126 download)

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Book Synopsis Army Research and Development by :

Download or read book Army Research and Development written by and published by . This book was released on 1977-10 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Research in Education

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Publisher :
ISBN 13 :
Total Pages : 1194 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis Research in Education by :

Download or read book Research in Education written by and published by . This book was released on 1973-07 with total page 1194 pages. Available in PDF, EPUB and Kindle. Book excerpt: