Make Your Brand Legendary

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Make Your Brand Legendary

Author : Scott Wozniak
Publisher : Simon and Schuster
ISBN 13 :
Total Pages : 181 pages
Book Rating : 4.8/5 (871 download)

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Book Synopsis Make Your Brand Legendary by : Scott Wozniak

Download or read book Make Your Brand Legendary written by Scott Wozniak and published by Simon and Schuster. This book was released on 2023-10-10 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Make Your Brand Legendary, Scott Wozniak provides the tools every company needs to create a legendary brand with raving fans. Apple. Harley-Davidson. Chick-fil-A. Disney. When you see or hear these names, something in us lights up. Sure, we know their product and service offerings, but a huge number of consumers have a much deeper, more profound, and even emotional connection to these businesses. These aren’t just brands; they’re legendary brands. And they don’t just have satisfied customers; they create raving fans—true believers who will buy every product, who serve as brand evangelists, who even tattoo corporate logos on their bodies, and who will fight to defend the honor and reputation of these multibillion-dollar corporations. Why? What turns otherwise reserved people into raving fans of a computer company or chicken sandwich chain? It’s not magic. It’s not a lucky product. And it’s not something reserved for consumer brands with luxury products. For twenty years Scott and his team have been working with leaders in a wide variety of industries, from manufacturing to professional service to enterprise software. No matter the industry, some companies have gone beyond delivering a good product to delivering a great customer experience. In Make Your Brand Legendary, Scott Wozniak leverages his decades of brand-building experience within some of America’s most-loved companies to show you how to create world-class customer experience. After years of battle-tested work, Scott realized that there was a set of systems that all the great brands used to create raving fans. He captured these practices in an engine diagram, a simple tool to help leaders become legends. If you use this approach, you can build a Customer Experience Engine that will create those same kinds of raving fans that always seem to dominate dinner-party conversations and water-cooler chats. Only this time, they’ll be talking about your business.

Legendary Brands

Author : Laurence Vincent
Publisher : Kaplan
ISBN 13 : 9780793155606
Total Pages : 321 pages
Book Rating : 4.1/5 (556 download)

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Book Synopsis Legendary Brands by : Laurence Vincent

Download or read book Legendary Brands written by Laurence Vincent and published by Kaplan. This book was released on 2002 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Coke, Martha Stewart, Ralph Lauren and Hallmark engender tremendous devotion, sometimes almost a cult following, among consumers. To create this kind of loyalty, these brands express consistent values and "stories" and, in the process, claim a unique niche in the marketplace. Author Laurence Vincent has been a keen observer and a frontline player in developing the brand stories of so many outstanding companies. In Legendary Brands: Unleashing the Power of Storytelling to Create a Winning Marketing Strategy he applies the theory to specific brand issues. From the frank comments offered by leading brand managers, readers will learn new ways to approach specific marketing problems, as well as innovative solutions to untangle an assortment of thorny branding issues.

Brand Like A Rock Star

Author : Steve Jones
Publisher : Greenleaf Book Group
ISBN 13 : 1608322734
Total Pages : 186 pages
Book Rating : 4.6/5 (83 download)

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Book Synopsis Brand Like A Rock Star by : Steve Jones

Download or read book Brand Like A Rock Star written by Steve Jones and published by Greenleaf Book Group. This book was released on 2011 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reveals the core marketing and branding strategies behind the success of the world's greatest bands. This book helps readers learn inside information about the world's most popular bands that translates directly and memorably into actionable business practices.

Making Them Believe

Author : Dan S. Kennedy
Publisher : Morgan James Publishing
ISBN 13 : 0982859058
Total Pages : 307 pages
Book Rating : 4.9/5 (828 download)

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Book Synopsis Making Them Believe by : Dan S. Kennedy

Download or read book Making Them Believe written by Dan S. Kennedy and published by Morgan James Publishing. This book was released on 2010-04-30 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: DR. JOHN BRINKLEY was, at one time, the wealthiest doctor of his time, undeniably the most Barnum-esque promoter in medicine in his time, vilified and prosecuted as a quack, praised as saint by the amazing number of men who flocked to him for his 'fountain of youth'---and by their wives. This book delves deeply into his TWENTY-ONE MARKETING PRINCIPLES, to provide a blueprint for adventurous advertising, marketing, promotion and personal promotion that can install a 'fountain of profits' in just about any business! IF YOU’D LIKE TO---AND WOULD PROFIT FROM---making yourself or your business famous and magnetically attractive, locally or globally, this in-depth analysis of The Lost Secrets behind this amazing success story are for you! IN THIS BOOK---DISCOVER...Dynamic pathways to Maximum AUTHORITY---so that you are sought out and your 'prescriptions' accepted without question; two kinds of CLARITY essential for marketing success---missing from most businesses; THE question to ask yourself, that, when answered, dramatically multiplies the power of advertising and elevates you above all competition; the 3-Step Brinkley Blueprint for savvy use of media---the trap most businesspeople fall victim to; a most radical, revolutionary change to your entire approach to selling---why the sale delayed can be the sale more easily made; the Brinkley Prescription for virtually unlimited PRICE ELASTICITY & the all-time, best-ever answer to any and every price objection; and the Brinkley Secret to BEING ADMIRED---as means of attracting customers especially eager to do business with you. INCLUDED: TRANSCRIPT of a Brinkley Radio Broadcast ...ARCHIVE EXAMPLES of actual Dr. Brinkley sales literature and sales copy from his advertising. PLUS, MONEYMAKING SECRETS & LESSONS FROM Napoleon Hill (author, Think and Grow Rich), Donald Trump, Martha Stewart, Dr. Atkins, Zig Ziglar, Dave Thomas (Wendy’s), and Avatar.

The Startup Brand Manifesto Workbook

Author : Vijay Martis
Publisher : Vijay Martis
ISBN 13 :
Total Pages : 152 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Startup Brand Manifesto Workbook by : Vijay Martis

Download or read book The Startup Brand Manifesto Workbook written by Vijay Martis and published by Vijay Martis. This book was released on 2024-09-30 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Startup Brand Manifesto Workbook In today's crowded marketplace, a powerful brand is the key to standing out and achieving lasting success. "The Startup Brand Manifesto Workbook" is your essential guide to crafting a brand that captivates, inspires, and drives growth for your startup. Written by a seasoned brand strategist, this comprehensive workbook takes you on a transformative journey through the art and science of brand building. From defining your core identity to planning for long-term evolution, each chapter is packed with thought-provoking questions, practical exercises, and strategic frameworks designed to unlock your brand's full potential. Inside, you'll discover: • How to articulate your brand's unique value proposition and stand out from competitors • Strategies for developing a compelling visual identity that resonates with your target audience • Techniques for crafting a distinctive brand voice and messaging strategy • Methods to design an exceptional customer experience that builds loyalty • Approaches to create engaging content and tell your brand's story effectively • Tactics for leveraging partnerships to amplify your brand's reach • Frameworks for evolving your brand as your startup grows Whether you're a first-time founder or a seasoned entrepreneur looking to refine your brand strategy, this workbook provides the tools and insights you need to build a brand that leaves a lasting impact. Don't just start a company—create a brand that changes the game. Dive into "The Startup Brand Manifesto Workbook" and transform your startup into a powerhouse brand that customers love and competitors envy. Your brand is your most valuable asset. It's time to make it extraordinary.

Legendary Service: The Key is to Care

Author : Ken Blanchard
Publisher : McGraw Hill Professional
ISBN 13 : 0071817859
Total Pages : 176 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Legendary Service: The Key is to Care by : Ken Blanchard

Download or read book Legendary Service: The Key is to Care written by Ken Blanchard and published by McGraw Hill Professional. This book was released on 2014-04-18 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit

Before You Choose Your Startup Co-Founder Workbook

Author : Vijay Martis
Publisher : Vijay Martis
ISBN 13 :
Total Pages : 149 pages
Book Rating : 4./5 ( download)

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Book Synopsis Before You Choose Your Startup Co-Founder Workbook by : Vijay Martis

Download or read book Before You Choose Your Startup Co-Founder Workbook written by Vijay Martis and published by Vijay Martis. This book was released on 2024-10-01 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Before You Choose Your Startup Co-Founder Workbook "Before You Choose Your Startup Co-Founder" is an essential workbook for aspiring entrepreneurs looking to build a strong foundation for their startup. This comprehensive guide offers a deep dive into the critical aspects of selecting the right co-founder, a decision that can make or break your business venture. Divided into seven chapters, this workbook covers crucial topics such as self-assessment, complementary skills, shared vision, communication, trust, work ethic, and financial alignment. Each chapter contains 15 thought-provoking questions designed to help you thoroughly evaluate potential co-founders and yourself. By working through this book, you'll gain valuable insights into: - Understanding your own strengths, weaknesses, and motivations - Identifying the skills and expertise your startup needs - Aligning long-term goals and vision with a potential partner - Developing effective communication and conflict resolution strategies - Building trust and maintaining integrity in your partnership - Assessing work ethic and commitment levels - Navigating financial decisions and risk tolerance Whether you're a first-time founder or a seasoned entrepreneur, this workbook will guide you through the complex process of choosing the right co-founder, helping you lay the groundwork for a successful and lasting business partnership. Don't leave this critical decision to chance – equip yourself with the tools and knowledge to make an informed choice for your startup's future.

The Minimum Viable Product For Startups Workbook

Author : Vijay Martis
Publisher : Vijay Martis
ISBN 13 :
Total Pages : 150 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Minimum Viable Product For Startups Workbook by : Vijay Martis

Download or read book The Minimum Viable Product For Startups Workbook written by Vijay Martis and published by Vijay Martis. This book was released on 2024-09-30 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Minimum Viable Product For Startups Workbook by Vijay Martis Turn your startup idea into reality with this comprehensive guide to building a successful Minimum Viable Product (MVP). In this practical workbook, startup expert Vijay Martis walks you through every step of the MVP journey: • Clarify your product vision and value proposition • Plan and prioritize essential features • Design an intuitive user experience • Develop your MVP efficiently • Launch and attract initial users • Gather crucial feedback • Iterate and improve based on real-world data With 15 in-depth exercises per chapter, you'll create a solid roadmap for your product, anticipate challenges, and make informed decisions at every stage. Whether you're a first-time founder or seasoned entrepreneur, this workbook provides the frameworks and strategies to turn your MVP into a thriving business. Don't just dream about your startup - make it happen. Get started on your MVP journey today!

Brand for Talent

Author : Mark Schumann
Publisher : John Wiley & Sons
ISBN 13 : 0470463708
Total Pages : 292 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Brand for Talent by : Mark Schumann

Download or read book Brand for Talent written by Mark Schumann and published by John Wiley & Sons. This book was released on 2009-03-23 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Brand for Talent "As a marketer, nothing is more important than building a strong, relevant brand. As a leader, nothing is more important than creating an energized, talented group of employees. Brand for Talent provides a compelling framework and great practical tips. It will change the way you think about your people strategy." CAMMIE DUNAWAY, Nintendo of America "Brand for Talent is your wake up call to the realities of today's hiring marketplace. Branding baristas Mark Schumann and Libby Sartain welcome you with a steaming mug of half philosophy and half pragmatism topped with real-world examples. Get Brand for Talent, get amped and get going!" BRAD WHITWORTH, ABC, Cisco, IABC Fellow, IABC Past Chairman "In this compelling and incisive book, Mark Schumann and Libby Sartain bring branding into the realm of human resource management." HAYAGREEVA RAO, Graduate School of Business, Stanford University "This is a fascinating book. Using the power of a consumer brand as a lever to retain talent is a given. What hasn't been done until this book is to put the brand to work in order to attract the best. Who would have thought that social networking would become the new battleground in the hunt? This is one human resources book I actually enjoyed reading." LOU WILLIAMS ABC, APR, L.C. Williams & Associates, IABC Fellow, IABC Past Chairman, Institute for Public Relations Fellow "Mark Schumann and Libby Sartain bring unique experiences and examples that show how to go beyond simple recruiting to create a sustainable talent system for good times and tough times." Dr. JOHN BOUDREAU, Marshall School of Business, University of Southern California Join Us at Josseybass.com Register at www.josseybass.com/email for more information on our publications, authors, and to receive special offers.

A Master Class in Brand Planning

Author : Judie Lannon
Publisher : John Wiley & Sons
ISBN 13 : 0470517913
Total Pages : 404 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis A Master Class in Brand Planning by : Judie Lannon

Download or read book A Master Class in Brand Planning written by Judie Lannon and published by John Wiley & Sons. This book was released on 2007-12-10 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1988, on Stephen King’s retirement JWT published ‘The King Papers’ a small collection of Stephen King’s published writings spanning 1967-1985. They remain timelessly potentially valuable but are an almost unexploited gold mine. This book is comprised of a selection of 20-25 of Stephen King’s most important articles, each one introduced by a known and respected practitioner who, in turn, describes the relevance of the particular original idea to the communications environment of today. The worth of this material is that, although the context in which the original papers were written is different, the principles themselves are appropriate to marketing communications in today’s more complex media environment. The book will serve as a valuable reference book for today’s practitioners, as well as a unique source of sophisticated, contemporary thinking.

Brand Admiration

Author : C. Whan Park
Publisher : John Wiley & Sons
ISBN 13 : 1119308070
Total Pages : 292 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis Brand Admiration by : C. Whan Park

Download or read book Brand Admiration written by C. Whan Park and published by John Wiley & Sons. This book was released on 2016-09-16 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brand Admiration uses deep research on consumer psychology, marketing, consumer engagement and communication to develop a powerful, integrated perspective and innovative approach to brand management. Using numerous real-world examples and backed by research from top notch academics, this book describes how companies can turn a product, service, corporate, person or place brand into one that customers love, trust and respect; in short, how to make a brand admired. The result? Greater brand loyalty, stronger brand advocacy, and higher brand equity. Admired brands grow more revenue in a more efficient way over a longer period of time and with more opportunities for growth. The real power of Brand Admiration is that it provides concrete, actionable guidance on how brand managers can make customers (and employees) admire a brand. Admired brands don't just do the job; they offer exactly what customers need (enabling benefits), in way that's pleasing, fun, interesting, and emotionally involving (enticing benefits), while making people feel good about themselves (enriching benefits). Providing these benefits, called 3 Es, is foundational to building , strengthening and leveraging brand admiration. In addition, the authors articulate a common-sense and action based measure of brand equity, and they develop dashboard metrics to diagnose if there are any 'canaries in the coal mine', and if so, what to do next. In short, Brand Admiration provides a coherent, cohesive approach to helping the brand stand the test of time. A well-designed, well-managed brand becomes a part of the public consciousness, and ultimately, a part of the culture. This trajectory is the fruit of decisions made from an integrated strategic standpoint. This book shows you how to shift the process for your brand, with practical guidance and an analytical approach.

Build Your Own Brand

Author : Robin Landa
Publisher : HOW Books
ISBN 13 : 1440324557
Total Pages : 240 pages
Book Rating : 4.4/5 (43 download)

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Book Synopsis Build Your Own Brand by : Robin Landa

Download or read book Build Your Own Brand written by Robin Landa and published by HOW Books. This book was released on 2013-08-31 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is your brand? As a designer your success depends on how you brand yourself and the service you provide. This book will help you explore, develop, distill, and determine a distinctive brand essence, differentiate yourself, and create your visual identity. Build Your Own Brand is a guided journal designed to help you sketch, write, design, and conceive the way you brand yourself. More than 80 prompts and exercises will help you develop your: Personal brand essence Visual identity and style Resume and elevator pitch and much more! Whether you're trying to land a new job or launch a design business, let this unique guide light the way. You'll find helpful advice, interviews, and prompts from esteemed psychologists, creative directors, brand strategists, designers, artists, and experts from a variety of disciplines. Build your own brand today!

The Employee Experience Revolution

Author : John R. DiJulius
Publisher : Greenleaf Book Group
ISBN 13 :
Total Pages : 262 pages
Book Rating : 4.8/5 (864 download)

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Book Synopsis The Employee Experience Revolution by : John R. DiJulius

Download or read book The Employee Experience Revolution written by John R. DiJulius and published by Greenleaf Book Group. This book was released on 2024-06-10 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a World-Class Workforce Every business out there is interested in earning profits. But sometimes the bottom line is not the best indicator of a company’s long-term health. In the wake of the Great Resignation, companies are scrambling to hold on to both employees and profits. It turns out that one answer is the key to both. The Employee Experience Revolution divulges the little-known secret of how to become a more profitable company, in both the short and long term: happy employees. “Your customers will never be any happier than your employees. Your people . . . create and deliver the experience that keeps customers coming back.” Authors John DiJulius III and David Murray, founder and VP of consulting, respectively, of The DiJulius Group, are experts in the customer and employee experience industry. The companies they have advised include Starbucks, Chick-fil-A, Lexus, and The Ritz-Carlton. The goal is to have processes and a culture that encourage employees to naturally buy in to a company’s brand so they voluntarily sing their employer’s praises while providing stellar customer service. Pay is only one factor. A healthy organization will strive to give their employees job satisfaction by providing purpose, recognition, appropriate expectations, and even like-minded coworkers. The principles in this book can be applied to any company, large or small, to help improve how their organization runs as well as their bottom line.

Everyone Needs a Bundini: Inspiration and a Coach

Author : Samuel Shabaka
Publisher : Xlibris Corporation
ISBN 13 : 1503550958
Total Pages : 72 pages
Book Rating : 4.5/5 (35 download)

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Book Synopsis Everyone Needs a Bundini: Inspiration and a Coach by : Samuel Shabaka

Download or read book Everyone Needs a Bundini: Inspiration and a Coach written by Samuel Shabaka and published by Xlibris Corporation. This book was released on 2015-12-19 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone needs a Bundini coach. Why? Because everyone needs inspiration and FIRE (fierce intensity rules emotion).Everyone needs someone who value their time, who listens, asks thought-evoking questions, who rarely gives advice, who uses information wisely to inspire transformative change and impact. Coaches get maximum results because they value time. With limited time, coaches utilize their time effectively to get the most out of the time rendered. They maximize the moment for coaching. They are outcome driven and their conversation is in the forwarding of this reality. They listen with the desire to hear the personal motivation of the prospect or mentee to take them to their desired objective.

Brand It Like Serhant

Author : Ryan Serhant
Publisher : Hachette Go
ISBN 13 : 0306923149
Total Pages : 183 pages
Book Rating : 4.3/5 (69 download)

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Book Synopsis Brand It Like Serhant by : Ryan Serhant

Download or read book Brand It Like Serhant written by Ryan Serhant and published by Hachette Go. This book was released on 2024-04-22 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bestselling author and real estate, television, and media icon Ryan Serhant shares his proven, three-step strategy to build your brand from scratch. And he's back on the small screen in Owning Manhattan on Netflix. Brand is everything. Whether you’re a real estate broker, a hair stylist, or a freelance contractor, your end goal is the same: get leads and generate new business. You want people to think of you the split second they consider looking for a new apartment, getting highlights, or finally redoing that guest bathroom. And while building a brand from scratch sounds daunting, the authentic you is already a brand—you just might not know it yet. Brand It Like Serhant brings readers through Ryan’s three-step strategy that transformed him from that-broker-above-Burger Heaven into the founder of SERHANT., the most recognized real estate brand in the world. In Phase One, you’ll discover your core identity, from your written brand statement to fonts, colors, posing for photos, and more. In Phase Two, you’ll learn how to deliver consistent content—realistically—by understanding social platforms and making the right choices for your work. And in Phase Three, you’ll shout it from the mountaintops: share your accolades, leverage growth, and achieve your full potential. Weaving interviews with household names like Gary Vaynerchuk, Rebecca Minkoff, and Mark Manson, custom worksheets to get organized, and a case study of one person’s progress through each chapter, Brand It Like Serhant is textbook, classroom, and teacher rolled into one. Start to finish, Ryan’s actionable guide empowers you to build an authentic, enduring brand by becoming known for what you want to be known for—and skyrocket your career.

People Love You

Author : Jeb Blount
Publisher : John Wiley & Sons
ISBN 13 : 1118433246
Total Pages : 199 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis People Love You by : Jeb Blount

Download or read book People Love You written by Jeb Blount and published by John Wiley & Sons. This book was released on 2013-02-04 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.

Power Branding

Author : Steve McKee
Publisher : Macmillan
ISBN 13 : 1137278846
Total Pages : 258 pages
Book Rating : 4.1/5 (372 download)

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Book Synopsis Power Branding by : Steve McKee

Download or read book Power Branding written by Steve McKee and published by Macmillan. This book was released on 2014-01-07 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A marketing expert explains why some small companies grow into bigger and better organizations and others falter and asserts that companies can best expand their brand by using creative and sometimes counter-intuitive strategies to generate growth."--Publisher description.