Normalize Great Service - The 5-Week Plan

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Author :
Publisher : Cristina DRĂGAN
ISBN 13 :
Total Pages : 17 pages
Book Rating : 4./5 ( download)

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Book Synopsis Normalize Great Service - The 5-Week Plan by : Cristina Dragan

Download or read book Normalize Great Service - The 5-Week Plan written by Cristina Dragan and published by Cristina DRĂGAN. This book was released on 2024-05-14 with total page 17 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Normalize Great Service. The 5 Week Plan” is a detailed, practical guide, inspired by 5* hospitality best practices, for entrepreneurs and small-business owners to better serve their employees and customers. It leads with the vision that great quality service should be normalized, making it possible to have attentive and professional interactions across all customer-facing businesses, regardless of their scale and level of luxury or simplicity. Along with a structured and practical approach to change, allocating the necessary importance to the follow-up steps as well (reinforcement and celebration), the guide includes: Self-audits to assess the current state of your employee engagement or customer satisfaction; A Facilitator Guide to help you streamline the training; A Participant Workbook to serve as the foundation for your team members' training; An abundance of examples to inspire you, based on a practical study case; Useful exercises and templates to support your team’s efforts. So, Take What You Need and Join the Movement to Normalize Great Service! If you are a small business owner in the customer-facing service industry, a servicepreneur, then you are the leader, everything will reflect your actions and decisions. So, TAKE WHAT YOU and your team NEED to exceed those expectations! Appreciate and celebrate more, listen to the emotional and physical voice of your employees to better care for them, and listen to the needs and wishes of your customers to guide your service. If you are a freelancer or a solopreneur, you are a one-(wo)man-show being at the same time the business, the employee, the brand, and the values. TAKE WHAT YOU NEED to shape your skills and create experiences rather than provide services. Answer that call, write that email, connect in that meeting, and deliver that project at its best level! Select the gestures, words, tools, and mentalities that add value to your work. If you are a service professional, I admire your dedication to self-development. TAKE WHAT YOU NEED to upgrade your many talents, become even more valuable on the market, and declare yourself an experienced curator because that’s what you are! If you are a customer (and all of us are customers, daily!) respect yourself by not accepting service below expectations, and appreciate the service employees' continuous effort to create experiences. TAKE WHAT YOU NEED, know what you deserve, and don’t settle for less!

You Are Doing a Freaking Great Job.

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Author :
Publisher : Workman Publishing
ISBN 13 : 0761184473
Total Pages : 401 pages
Book Rating : 4.7/5 (611 download)

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Book Synopsis You Are Doing a Freaking Great Job. by : Workman Publishing

Download or read book You Are Doing a Freaking Great Job. written by Workman Publishing and published by Workman Publishing. This book was released on 2015-03-10 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The perfect gift, and the easiest gift—because we all know someone who deserves a pat on the back, a big thumbs-up, or just a special thank-you! You Are Doing a Freaking Great Job is a vibrant, colorful, pocket-size book of encouragement. Created by more than 20 artists and designers—from the well-known Etsy favorites Emily McDowell and Mary Kate McDevitt, to emerging talents Lindsay Whitehead and J. Zachary Keenan—this powerful little book is filled with nearly 200 uplifting and inspiring quotes, lyrics, and words of advice rendered in the original hand-lettered style of art that is pinned and repinned on Pinterest and sold on Etsy. There are mantras: “You are in charge of your own happiness.” Galvanizing words of action: “Make it now.” Heartening quotes: “You are capable of more than you know.” Bursts of motivation: “Be a Warrior, Not a Worrier” and “Spread Your Arms and Trust Your Cape.” Interweaved throughout is complementary text—including surprising playlists, sweet and simple recipes, and suggestions for inspirational films to watch and commencement speeches to read.

Aging with a Plan

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Publisher : Anthem Press
ISBN 13 : 1839982381
Total Pages : 159 pages
Book Rating : 4.8/5 (399 download)

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Book Synopsis Aging with a Plan by : Sharona Hoffman

Download or read book Aging with a Plan written by Sharona Hoffman and published by Anthem Press. This book was released on 2022-01-11 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is a concise and comprehensive resource for people who are middle-aged and beyond and are facing the prospects of their own aging and of caring for elderly relatives—an often overwhelming task for which little in life prepares us. Using an interdisciplinary approach and many personal anecdotes, Professor Hoffman develops recommendations for building sustainable social, legal, medical, and financial support systems for aging and caregiving. Aging with a Plan combines thorough research with engaging anecdotes and practical advice. It offers one-stop shopping for anyone in need of guidance without a lot of time for independent research. The book answers questions such as: What legal documents should you be sure to have? What expenses should you anticipate in retirement and how do you save for them? What do you need to know about medical care as you or your loved ones grow older? How should you approach conversations about the sensitive topic of safe driving with elderly loved ones? What options exist for end-of-life care, and how do you make sure that your wishes will be followed? The book is user-friendly and accessible to a general audience, and each chapter ends with a helpful checklist.

Proceedings of the XVII International symposium Symorg 2020

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Author :
Publisher : FON
ISBN 13 : 8676803854
Total Pages : 751 pages
Book Rating : 4.6/5 (768 download)

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Book Synopsis Proceedings of the XVII International symposium Symorg 2020 by : Dušan Starčević

Download or read book Proceedings of the XVII International symposium Symorg 2020 written by Dušan Starčević and published by FON. This book was released on 2020-06-30 with total page 751 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever since 1989, the Faculty of Organizational Sciences, University of Belgrade, has been the host of SymOrg, an event that promotes scientific disciplines of organizing and managing a business. Traditionally, the Symposium has been an opportunity for its participants to share and exchange both academic and practical knowledge and experience in a pleasant and creative atmosphere. This time, however, due the challenging situation regarding the COVID-19 pandemic, we have decided that all the essential activities planned for the International Symposium SymOrg 2020 should be carried out online between the 7th and the 9th of September 2020. We are very pleased that the topic of SymOrg 2020, “Business and Artificial Intelligence”, attracted researchers from different institutions, both in Serbia and abroad. Why is artificial intelligence a disruptive technology? Simply because “it significantly alters the way consumers, industries, or businesses operate.” According to the European Commission document titled Artificial Intelligence for Europe 2018, AI is a key disruptive technology that has just begun to reshape the world. The Government of the Republic of Serbia has also recognized the importance of AI for the further development of its economy and society and has prepared an AI Development Strategy for the period between 2020 and 2025. The first step has already been made: the Science Fund of the Republic of Serbia, after a public call, has selected and financed twelve AI projects. This year, more than 200 scholars and practitioners authored and co-authored the 94 scientific and research papers that had been accepted for publication in the Proceedings. All the contributions to the Proceedings are classified into the following 11 sections: Information Systems and Technologies in the Era of Digital Transformation Smart Business Models and Processes Entrepreneurship, Innovation and Sustainable Development Smart Environment for Marketing and Communications Digital Human Resource Management Smart E-Business Quality 4.0 and International Standards Application of Artificial Intelligence in Project Management Digital and Lean Operations Management Transformation of Financial Services Methods and Applications of Data Science in Business and Society We are very grateful to our distinguished keynote speakers: Prof. Moshe Vardi, Rice University, USA, Prof. Blaž Zupan, University of Ljubljana, Slovenia, Prof. Vladan Devedžić, University of Belgrade, Serbia, Milica Đurić-Jovičić, PhD, Director, Science Fund of the Republic of Serbia, and Harri Ketamo, PhD, Founder & Chairman of HeadAI ltd., Finland. Also, special thanks to Prof. Dragan Vukmirović, University of Belgrade, Serbia and Prof. Zoran Ševarac, University of Belgrade, Serbia for organizing workshops in fields of Data Science and Machine Learning and to Prof. Rade Matić, Belgrade Business and Arts Academy of Applied Studies and Milan Dobrota, PhD, CEO at Agremo, Serbia, for their valuable contribution in presenting Serbian experiences in the field of AI. The Faculty of Organizational Sciences would to express its gratitude to the Ministry of Education, Science and Technological Development and all the individuals who have supported and contributed to the organization of the Symposium. We are particularly grateful to the contributors and reviewers who made this issue possible. But above all, we are especially thankful to the authors and presenters for making the SymOrg 2020 a success!

Regional Transit System Plan

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Author :
Publisher :
ISBN 13 :
Total Pages : 452 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis Regional Transit System Plan by :

Download or read book Regional Transit System Plan written by and published by . This book was released on 1992 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Handbook on Tourism Planning

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Author :
Publisher : Edward Elgar Publishing
ISBN 13 : 1803923598
Total Pages : 491 pages
Book Rating : 4.8/5 (39 download)

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Book Synopsis Handbook on Tourism Planning by : Philip F. Xie

Download or read book Handbook on Tourism Planning written by Philip F. Xie and published by Edward Elgar Publishing. This book was released on 2023-12-11 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt: Timely and accessible, this Handbook offers a thorough account of the growth, development, and changes in the field of tourism planning over recent decades. With contributions from an interdisciplinary and international range of top scholars, it examines critical issues and challenges facing contemporary tourism planning. Covering research at local, national, and global levels, chapters unpack and frame planning strategies in various destinations, expanding the definition of tourism planning to encompass a range of successful case studies.

Legislative Calendar

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Publisher :
ISBN 13 :
Total Pages : 1898 pages
Book Rating : 4.:/5 (327 download)

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Book Synopsis Legislative Calendar by : United States. Congress. House. Committee on Post Office and Civil Service

Download or read book Legislative Calendar written by United States. Congress. House. Committee on Post Office and Civil Service and published by . This book was released on 1986 with total page 1898 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Proposed Master Plan Update Development Actions, Seattle-Tacoma (Sea-Tac) International Airport, King County

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Author :
Publisher :
ISBN 13 :
Total Pages : 750 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis Proposed Master Plan Update Development Actions, Seattle-Tacoma (Sea-Tac) International Airport, King County by :

Download or read book Proposed Master Plan Update Development Actions, Seattle-Tacoma (Sea-Tac) International Airport, King County written by and published by . This book was released on 1996 with total page 750 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Human Resource Management In Singapore - The Complete Guide (Volumes A-c)

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Author :
Publisher : World Scientific
ISBN 13 : 9811299676
Total Pages : 1422 pages
Book Rating : 4.8/5 (112 download)

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Book Synopsis Human Resource Management In Singapore - The Complete Guide (Volumes A-c) by : Oun Hean Loh

Download or read book Human Resource Management In Singapore - The Complete Guide (Volumes A-c) written by Oun Hean Loh and published by World Scientific. This book was released on 2024-03-15 with total page 1422 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Human Resource is our most precious asset. Progressive HR enhances human capital. Regressive HR depresses it. HR practitioners are entrusted with heavy responsibility. They must equip themselves with the knowledge and skills so that they could multiply the human capital under their care. This HR management series is timely. It is written in the Singapore context guided by our local employment laws and tripartite guidelines and standards. I commend the authors for their endeavour to produce such a first.'Lim Swee SayFormer Minister for ManpowerFormer Secretary General, National Trades Union CongressHuman Resource Management in Singapore — The Complete Guide covers a wide spectrum of human resource management topics in five volumes: Employment Management, Work and Remuneration, Employee Benefits, Performance and Development, and Employee Conduct and Relations. Volumes A-C is a special bundle set consisting of the first three volumes only — Employment Management, Work and Remuneration, and Employee Benefits respectively. In every chapter, the WHY, WHAT and HOW are presented lucidly. The books are a must-have GPS for any human resource practitioner in Singapore. Students, academics and bosses into human resource management as well as overseas human resource practitioners will also find the books helpful and instructive.

Human Factors in Architecture, Sustainable Urban Planning and Infrastructure

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Publisher : AHFE Conference
ISBN 13 : 1964867290
Total Pages : 150 pages
Book Rating : 4.9/5 (648 download)

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Book Synopsis Human Factors in Architecture, Sustainable Urban Planning and Infrastructure by : Alicja Maciejko

Download or read book Human Factors in Architecture, Sustainable Urban Planning and Infrastructure written by Alicja Maciejko and published by AHFE Conference. This book was released on 2024-07-24 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proceedings of the 15th International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences, Nice, France, 24-27 July 2024.

National Compensation Survey

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Author :
Publisher :
ISBN 13 :
Total Pages : 204 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis National Compensation Survey by :

Download or read book National Compensation Survey written by and published by . This book was released on 2006 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Maintenance Engineering for Buildings

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Author :
Publisher : Elsevier
ISBN 13 : 0443236895
Total Pages : 240 pages
Book Rating : 4.4/5 (432 download)

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Book Synopsis Maintenance Engineering for Buildings by : Ntebo Ngcobo

Download or read book Maintenance Engineering for Buildings written by Ntebo Ngcobo and published by Elsevier. This book was released on 2024-10-25 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maintenance Engineering for Buildings: Digital Solutions and Sustainable Practices offers a thorough body of knowledge on organizational frameworks, assessment models, and digital tools to carry out maintenance procedures aimed at keeping edifices and many other assets in the urban landscape not only in good working condition, but also compliant with regulatory safety requirements and environmental standards. As well as covering current research and the best practice in the field, the volume is enriched by a number of case studies taken from the educational sector which explore how recent developments and other trends from are being applied in different geographical and economic contexts.This reference work stands out for its invaluable relevance to audiences both in industry and academia, while also serving as an excellent reference resource for future works in the area. - Combines recent research concepts with real-world examples to facilitate understanding - Introduces industry 4.0 technological advancements to provide reliable actionable guidance - Includes case studies that illustrate the state of practice in both developed and developing countries - Focuses on 'green' maintenance strategies that are equally relevant to the public sector infrastructure as a whole

HCI International 2021 - Late Breaking Posters

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Publisher : Springer Nature
ISBN 13 : 3030901769
Total Pages : 585 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis HCI International 2021 - Late Breaking Posters by : Constantine Stephanidis

Download or read book HCI International 2021 - Late Breaking Posters written by Constantine Stephanidis and published by Springer Nature. This book was released on 2021-11-05 with total page 585 pages. Available in PDF, EPUB and Kindle. Book excerpt: This two-volume ​set CCIS 1498 and CCIS 1499 contains the late breaking posters presented during the 23rd International Conference on Human-Computer Interaction, HCII 2021, which was held virtually in July 2021. The total of 1276 papers and 241 posters included in the 39 HCII 2021 proceedings volumes was carefully reviewed and selected from 5222 submissions. Additionally, 174 papers and 146 posters are included in the volumes of the proceedings published after the conference, as “Late Breaking Work” (papers and posters). The posters presented in these two volumes are organized in topical sections as follows: HCI Theory and Practice; UX Design and Research in Intelligent Environments; Interaction with Robots, Chatbots, and Agents; Virtual, Augmented, and Mixed Reality; Games and Gamification; HCI in Mobility, Transport and Aviation; ​Design for All and Assistive Technologies; Physiology, Affect and Cognition; HCI for Health and Wellbeing; HCI in Learning, Teaching, and Education; Culture and Computing; Social Computing; Design Case Studies; User Experience Studies.

Projections and Planning Information: Modoc County

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Author :
Publisher :
ISBN 13 :
Total Pages : 222 pages
Book Rating : 4.:/5 ( download)

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Book Synopsis Projections and Planning Information: Modoc County by :

Download or read book Projections and Planning Information: Modoc County written by and published by . This book was released on 2002 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Internal Revenue Bulletin

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Publisher :
ISBN 13 :
Total Pages : 510 pages
Book Rating : 4.:/5 (334 download)

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Book Synopsis Internal Revenue Bulletin by : United States. Internal Revenue Service

Download or read book Internal Revenue Bulletin written by United States. Internal Revenue Service and published by . This book was released on 2008-11 with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt:

SME Mining Reference Handbook, 2nd Edition

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Author :
Publisher : Society for Mining, Metallurgy & Exploration
ISBN 13 : 0873354354
Total Pages : 660 pages
Book Rating : 4.8/5 (733 download)

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Book Synopsis SME Mining Reference Handbook, 2nd Edition by : Heather N. Dougherty

Download or read book SME Mining Reference Handbook, 2nd Edition written by Heather N. Dougherty and published by Society for Mining, Metallurgy & Exploration. This book was released on 2020-02-01 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: The go-to resource for professionals in the mining industry. The SME Mining Reference Handbook was the first concise reference published in the mining field and it quickly became the industry standard. It sits on almost every mining engineer’s desk or bookshelf with worn pages, tabs to find most used equations, and personal notes. It has been the unequaled single reference and the first source of information for countless engineers. This second edition of the SME Mining Reference Handbook builds on that success. With an enhanced presentation, new and updated information is represented in a concise, well-organized guide of important data for everyday use by engineers and other professionals engaged in mining, exploration, mineral processing, and environmental compliance and reclamation. With its exhaustive trove of charts, graphs, tables, equations, and guidelines, the handbook is the essential technical reference for mobile mining professionals. With its exhaustive trove of charts, graphs, tables, equations, and guidelines, the handbook is the essential technical reference for mobile mining professionals.

Internal Revenue Cumulative Bulletin

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Author :
Publisher :
ISBN 13 :
Total Pages : 418 pages
Book Rating : 4.:/5 (1 download)

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Book Synopsis Internal Revenue Cumulative Bulletin by : United States. Internal Revenue Service

Download or read book Internal Revenue Cumulative Bulletin written by United States. Internal Revenue Service and published by . This book was released on 1969 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: