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Author : Neela Subramaniam
Publisher : Sura Books
ISBN 13 : 9788174788290
Total Pages : 76 pages
Book Rating : 4.7/5 (882 download)
Download or read book Loyalty leads to Leadership written by Neela Subramaniam and published by Sura Books. This book was released on 2006 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Sandy Rogers
Publisher : AMACOM
ISBN 13 : 0814439608
Total Pages : 223 pages
Book Rating : 4.8/5 (144 download)
Download or read book Leading Loyalty written by Sandy Rogers and published by AMACOM. This book was released on 2019-04-16 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.
Author : Frederick F. Reichheld
Publisher : Harvard Business Press
ISBN 13 : 9781578512058
Total Pages : 248 pages
Book Rating : 4.5/5 (12 download)
Download or read book Loyalty Rules! written by Frederick F. Reichheld and published by Harvard Business Press. This book was released on 2001 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.
Author : Jonathan Perks MBE
Publisher : Fisher King Publishing
ISBN 13 : 1906377251
Total Pages : 316 pages
Book Rating : 4.9/5 (63 download)
Download or read book Inspiring Leadership written by Jonathan Perks MBE and published by Fisher King Publishing. This book was released on 2013-04-30 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you consider yourself to be a successful leader, or do you aspire to be so? If so then this book is for you. Do you wish to lead your teams in the most effective and energising way? Are you a follower seeking to be well led? Are you in the business of helping others to improve their performance? If you answer yes to any of these questions then you'll find much to help you in these pages. From the authors own practical experience, from his observation of other leaders and from his wide research he found that people who have become highly respected usually display the eight characteristics described within the inspiring leadership philosophy. Employing these qualities is how they manage to get others to follow them willingly. You could do the same. A coaching client, Sarah Jane Mills, who critically reviewed a draft of this book, described the benefits as follows: "This is a fresh approach to leadership and it is named perfectly. It brings together a wealth of different ideas and concepts under a very clear and simple set of 8 principles. This is about leadership based on relationship. It gives people permission to be inspiring leaders. You can analyse your own strengths, weaknesses, opportunities and threats using the compass and you will be given a set of tools to develop your skill so you become a better inspiring leader. If you focus on these principles you will affect others in a highly positive way."
Author : Scott Jeffrey Miller
Publisher : Simon & Schuster
ISBN 13 : 1982112077
Total Pages : 208 pages
Book Rating : 4.9/5 (821 download)
Download or read book Everyone Deserves a Great Manager written by Scott Jeffrey Miller and published by Simon & Schuster. This book was released on 2019-10-08 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: ***A WALL STREET JOURNAL BESTSELLER*** From the organizational experts at FranklinCovey, an essential guide to becoming the great manager every team deserves. A practical must-read, FranklinCovey’s Everyone Deserves a Great Manager is the essential guide for the millions of people all over the world making the challenging and rewarding leap to manager. Based on nearly a decade of research on what makes managers successful—and includes new ways of thinking, tips and techniques—this volume has been field-tested with hundreds of thousands of managers all over the world. Organized under four main roles every manager is expected to fill, Everyone Deserves a Great Manager focuses on how to lead yourself, people, teams, and change. Readers can start anywhere and go everywhere with this guide—depending on their current problem or time constraint. They can pick up a helpful tip in ten minutes or glean an entire skillset with deeper reading. The goal is for the busy manager to know what to do and how to do it without interrupting their regular workflow. Each role highlights the current, authentic problems managers face and briefly explores the limiting mindsets or common mistakes that led to those problems. With skill-based chapters that cover managerial skills like one-on-ones, giving feedback, delegating, hiring, building team culture, and leading remote teams, the book also includes more than thirty unique tools, such as a prep worksheets and a list of behavioral questions for your next interview. An approachable, engaging style using real-world stories, Everyone Deserves a Great Manager provides the blueprint for becoming the great manager every team deserves.
Author : Simon Sinek
Publisher : Penguin
ISBN 13 : 1101623039
Total Pages : 370 pages
Book Rating : 4.1/5 (16 download)
Download or read book Leaders Eat Last written by Simon Sinek and published by Penguin. This book was released on 2014-01-07 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestseller by the acclaimed, bestselling author of Start With Why and Together is Better. Now with an expanded chapter and appendix on leading millennials, based on Simon Sinek's viral video "Millenials in the workplace" (150+ million views). Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders create environments in which people naturally work together to do remarkable things. In his work with organizations around the world, Simon Sinek noticed that some teams trust each other so deeply that they would literally put their lives on the line for each other. Other teams, no matter what incentives are offered, are doomed to infighting, fragmentation and failure. Why? The answer became clear during a conversation with a Marine Corps general. "Officers eat last," he said. Sinek watched as the most junior Marines ate first while the most senior Marines took their place at the back of the line. What's symbolic in the chow hall is deadly serious on the battlefield: Great leaders sacrifice their own comfort--even their own survival--for the good of those in their care. Too many workplaces are driven by cynicism, paranoia, and self-interest. But the best ones foster trust and cooperation because their leaders build what Sinek calls a "Circle of Safety" that separates the security inside the team from the challenges outside. Sinek illustrates his ideas with fascinating true stories that range from the military to big business, from government to investment banking.
Author : Nathan Jamail
Publisher : eBookIt.com
ISBN 13 : 1639443681
Total Pages : 200 pages
Book Rating : 4.6/5 (394 download)
Download or read book Serve Up Coach Down written by Nathan Jamail and published by eBookIt.com. This book was released on 2021-06 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Serve Up Coach Down is Nathan Jamail's most impactful and contentious book yet. It debunks the myths of servant leadership that other books sell, namely that leaders in the middle must serve down to their people and defend up to their bosses. This is the exact opposite of what they should do: serve up to their bosses and coach down to their people. And it is costing them their power every day. 98% of leaders are leading from the middle, meaning they have a boss or bosses they answer to and employees they lead. From senior vice presidents to front-line managers, they should be the most powerful leaders in any organization. They are responsible for alignment, speed of change, buy-in, belief, accountability, and execution. Yet they often struggle with all of that by getting their teams to step up and winning approval from those above them. Why? Because they are serving down and defending up. Serve Up Coach Down addresses the key issues and obstacles that prevent leaders in the middle from owning the power that should drive their, their team's, and their organization's success and gives organizations the greatest competitive advantage they can have--speed of change--by creating leaders who their bosses can count on and who make their employees better. Want an organization with strong leaders and organizations based on a strong team culture built on strong leaders developing other strong leaders? Serve Up Coach Down is for you!
Author : Chip R Bell
Publisher : Adams Media
ISBN 13 : 9781598694680
Total Pages : 0 pages
Book Rating : 4.6/5 (946 download)
Download or read book Customer Loyalty Guaranteed written by Chip R Bell and published by Adams Media. This book was released on 2007-11-01 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Amidst a wealth of products and services, customers are hearing one message more consistently than ever before: "Buy from us...or not...your business isn't that important." How are companies sending the message? By giving their customers boring, apathetic, impatient, and uninspired service. An organization's commercial success is incumbent upon making customers feel valued. Customer Loyalty Guaranteed shows leaders at all levels how to awaken the "spirit to serve" in every employee. Included are: * The seven customer service personalities that build unbreakable customer loyalty--and how to manage them * Leadership practices that organizations must embrace to be service superstars * Practices for maintaining remarkable service over the longterm Customer service gurus Chip Bell and John Patterson provide fresh concepts on how organizations must deal with today's "new" customer, and show companies how to infuse their organizations with passion that customers will connect to. AUTHOR: Chip R. Bell (Dallas, TX) is founder of the Dallas-based Chip Bell Group and one of the nation's leading experts on customer service. Leadership Excellence magazine named him one of the 50 most influential leadership authorities in the United States. His previous books, including Magnetic Service, Customers as Partners, and Managing Knock Your Socks Off Service, have all been on bestseller lists and widely translated around the world. John R. Patterson (Atlanta, GA) is founder and President of the Atlanta-based Progressive Insights, a Chip Bell Group alliance partner. His consulting practice specializes in helping organizations manage complex culture change built around customer and employee loyalty. His articles have appeared in Customer Relationship Management and Leadership Excellence.
Author : Lolly Daskal
Publisher : Penguin
ISBN 13 : 1101981377
Total Pages : 242 pages
Book Rating : 4.1/5 (19 download)
Download or read book The Leadership Gap written by Lolly Daskal and published by Penguin. This book was released on 2017-05-30 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do people see you as the kind of leader you want to be? Are your strongest leadership qualities getting in the way of your greatness? After decades of advising and inspiring some of the most eminent chief executives in the world, Lolly Daskal has uncovered a startling pattern: within each leader are powerful abilities that are also hidden impediments to greatness. She’s witnessed many highly driven, overachieving leaders rise to prominence fueled by well-honed skill sets, only to falter when the shadow sides of the same skills emerge. Now Daskal reveals her proven system, which leaders at any level can apply to dramatically improve their results. It begins with identifying your distinctive leadership archetype and recognizing its shadow: ■ The Rebel, driven by confidence, becomes the Imposter, plagued by self-doubt. ■ The Explorer, fueled by intuition, becomes the Exploiter, master of manipulation. ■ The Truth Teller, who embraces candor, becomes the Deceiver, who creates suspicion. ■ The Hero, embodying courage, becomes the Bystander, an outright coward. ■ The Inventor, brimming with integrity, becomes the Destroyer, who is morally corrupt. ■ The Navigator, trusts and is trusted, becomes the Fixer, endlessly arrogant. ■ The Knight, for whom loyalty is everything, becomes the Mercenary, who is perpetually self-serving. Using psychology, philosophy, and her own experience, Daskal offers a breakthrough perspective on leadership. She’ll take you inside some of the most cloistered boardrooms, let you in on deeply personal conversations with industry leaders, and introduce you to luminaries who’ve changed the world. Her insights will help you rethink everything you know to become the leader you truly want to be.
Author : James Comey
Publisher : Flatiron Books
ISBN 13 : 1250192463
Total Pages : 303 pages
Book Rating : 4.2/5 (51 download)
Download or read book A Higher Loyalty written by James Comey and published by Flatiron Books. This book was released on 2018-04-17 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 New York Times Bestseller now in paperback with new material The inspiration for The Comey Rule, the Showtime limited series starring Jeff Daniels premiering September 2020 In his book, former FBI director James Comey shares his never-before-told experiences from some of the highest-stakes situations of his career in the past two decades of American government, exploring what good, ethical leadership looks like, and how it drives sound decisions. His journey provides an unprecedented entry into the corridors of power, and a remarkable lesson in what makes an effective leader. Mr. Comey served as director of the FBI from 2013 to 2017, appointed to the post by President Barack Obama. He previously served as U.S. attorney for the Southern District of New York, and the U.S. deputy attorney general in the administration of President George W. Bush. From prosecuting the Mafia and Martha Stewart to helping change the Bush administration's policies on torture and electronic surveillance, overseeing the Hillary Clinton e-mail investigation as well as ties between the Trump campaign and Russia, Comey has been involved in some of the most consequential cases and policies of recent history.
Author : Michael G. Rogers
Publisher : John Wiley & Sons
ISBN 13 : 1119628466
Total Pages : 224 pages
Book Rating : 4.1/5 (196 download)
Download or read book Do You Care to Lead? written by Michael G. Rogers and published by John Wiley & Sons. This book was released on 2020-01-29 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create loyal, engaged and results focused teams and organizations using a practical five-part servant leadership formula. Think of a world where people go to work completely engaged, are inspired to do more than they ever thought possible, remain 100% loyal to the teams and organizations they belong to, are achieving mind-blowing results, and gladly and even passionately follow their leader’s direction. Is that a world you want to be a part of? The reality is you really can! However, it’s not the world most people and leaders currently live in. When employees were asked in a Gallup poll whether their supervisor or anyone else at work cared about them, only 4 out of 10 strongly agreed with that statement. That is a startling number. We have a lot of work to do. Old leadership practices don’t work anymore. In his work with hundreds of leaders and teams, Michael Rogers has created a practical approach to leadership that works. It is the Care to Lead LeaderTM. Care to Lead Leaders are different than most leaders. Most leaders talk of caring with their lips but are far from actually leading with their hearts. Care to Lead Leaders lead from their heart. They understand that leading from the heart wins the hearts of those they lead, which makes leading more purposeful and a lot easier. Through Michael’s five-part SONIC leadership formula, you will become a Care to Lead Leader. You will discover: One simple Care to Lead Leader practice that can literally revolutionize the culture of your teams and/or organizations. How to build real trust on your teams and/or organizations and explode creativity and the volume of ideas. How to have more courage and second guess yourself less. Practical tips on skyrocketing individual performance. The secret to creating the most loyal followers on the planet! How to take your teams and/or organizations to unprecedent levels of achievement and results. In this book, Michael illustrates his ideas and concepts through introspective questions and inspiring stories that keep you engaged and have you regularly looking at your own leadership and asking; Am I the kind of leader people really want to follow? After reading this book, you’ll have the tools to apply practical servant leadership approaches that create buy-in into bigger visions, improve loyalty and engagement and move your teams and organizations to unprecedented levels of action.
Author : Heather R Younger
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523092211
Total Pages : 241 pages
Book Rating : 4.5/5 (23 download)
Download or read book The Art of Caring Leadership written by Heather R Younger and published by Berrett-Koehler Publishers. This book was released on 2021-04-13 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace. Here's the thing: most leaders think of themselves as caring leaders, but not all of them act in alignment with what that means for employees. Leaders may not be able to identify the level of care they are extending to their employees, but all employees intuitively know whether their bosses or managers are caring for them. Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first. Genuinely caring for people means that you want to see them succeed for themselves, not just for what they can do for you, your team, or your organization. This book incorporates ten sections with breakout stories and interviews that outline the necessary steps to make all employees feel included and cared for, as well as a call to action for all leaders. Younger states that leaders who have the positive power to change the lives of those they lead shouldn't just want to care for them; they should see it as imperative for the success of their employees and their organization.
Author : Fred Reichheld
Publisher :
ISBN 13 : 9781602521605
Total Pages : 210 pages
Book Rating : 4.5/5 (216 download)
Download or read book The Ultimate Question written by Fred Reichheld and published by . This book was released on 2007-08 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.
Author : Dag Heward-Mills
Publisher : Lux Vergi Limited
ISBN 13 : 9780796309655
Total Pages : 218 pages
Book Rating : 4.3/5 (96 download)
Download or read book Leaders and Loyalty written by Dag Heward-Mills and published by Lux Vergi Limited. This book was released on 2008-06-04 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you fight an enemy that you cannot see? This question is the reason why Dag Heward-Mills wrote this book, because it is impossible to fight an enemy who can see you when you are not even aware of them! The key to success in your church or anywhere, is loyalty. In Leaders and Loyalty the affect of a loyal person on business or ministry are tremendous. “Qualifications do not impress me as much as loyalty does,” says Heward-Mills. The author exposes deceptions of disloyalty – and as usual provides great practical examples – and reveals the keys to develop godly loyalty. The research that is shared, combined with the Bishop’s personal experience, provides the reader with an excellent insight into the reality of leadership. The six manifestations of disloyalty, seven methods of dealing with disloyalty and the basic facts of loyalty are discussed.
Author : Frederick F. Reichheld
Publisher :
ISBN 13 :
Total Pages : 213 pages
Book Rating : 4.:/5 (99 download)
Download or read book Loyalty Rules! written by Frederick F. Reichheld and published by . This book was released on 2001 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Heather R. Younger
Publisher : Leadu Publishing
ISBN 13 : 9780999093801
Total Pages : 110 pages
Book Rating : 4.0/5 (938 download)
Download or read book The 7 Intuitive Laws of Employee Loyalty written by Heather R. Younger and published by Leadu Publishing. This book was released on 2017-06-27 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employee engagement and loyalty can be an elusive topic. The 7 Intuitive Laws of Employee Loyalty is a guidebook for organizational leaders looking to curate a culture that engages their teams in doing great work. This book presents the fundamental principles to develop a truly engaged and loyal workforce. Take the guesswork out of the process! You will uncover inspiring and implementable practices from page one that will leave your employees feeling energized to produce, inspired to innovate, and more compelled to stay.
Author : Paul Smith
Publisher : AMACOM
ISBN 13 : 0814433588
Total Pages : 327 pages
Book Rating : 4.8/5 (144 download)
Download or read book Parenting with a Story written by Paul Smith and published by AMACOM. This book was released on 2014-11-12 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Play nice!” “Be kind!” “Don’t do that!” Every day, it seems half our conversations with young people is made up of commands dealing with character and niceties--all issues that need to be addressed and not ignored. But how is it working? Do you find yourself back at square one the next day, with a child acting as though they had no idea they shouldn’t be lying? In Parenting with a Story, author Paul Smith, one of the world’s leading experts in organizational storytelling, shows that when stories are used to illustrate to children how choices and consequences play out in the real world, with real people, the impact will be far more profound than the relentless commands that are forgotten or ignored as soon as the parent turns away. This collection of 101 narratives from people around the world and from all walks of life includes lessons that illuminate the power of character, integrity, curiosity, creativity, grit, kindness, patience, gratitude, and other essential characteristics every parent should be trying to instill in their children. Sometimes heart-wrenching, sometimes funny, always compelling, these stories impart wisdom and help steer choices about: • Resisting peer pressure• Remaining open-minded• Being humble• Making courageous decisions• Standing by their word• Bouncing back from failure• Showing compassion• Picking friends wisely• And moreThroughout all of history, stories have been used to help shape who we are and who we aspire to come. But effective storytelling doesn’t have to be reserved for teachers, writers, and preachers. As a parent, learn how to share stories, discuss them with your child, and watch your child grow into the adult every parent would be proud of.
