Long Term Warranty And After Sales Service

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Long Term Warranty and After Sales Service

Author : Anisur Rahman
Publisher : Springer
ISBN 13 : 3319162713
Total Pages : 113 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Long Term Warranty and After Sales Service by : Anisur Rahman

Download or read book Long Term Warranty and After Sales Service written by Anisur Rahman and published by Springer. This book was released on 2015-06-05 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume presents concepts, policies and cost models for various long-term warranty and maintenance contracts. It offers several numerical examples for estimating costs to both the manufacturer and consumer. Long-term warranties and maintenance contracts are becoming increasingly popular, as these types of aftersales services provide assurance to consumers that they can enjoy long, reliable service, and protect them from defects and the potentially high costs of repairs. Studying long-term warranty and service contracts is important to manufacturers and consumers alike, as offering long-term warranty and maintenance contracts produce additional costs for manufacturers / service providers over the product’s service life. These costs must be factored into the price, or the manufacturer / dealer will incur losses instead of making a profit. On the other hand, the buyer / consumer needs to weigh the cost of maintaining it over its service life and to decide whether or not these policies are worth purchasing. There are a number of complexities involved in developing failure and cost models for these policies due to uncertainties concerning the service life, usage pattern, maintenance work and long-term costs of rectifications. Mathematical models for predicting failures and expected costs for various one-dimensional long-term warranty policies are developed at the system level and analyzed by taking into account the uncertainties in connection with longer coverage periods and the rectification costs over the warranty period. Failures and costs are modeled using stochastic techniques and illustrated by means of numerical examples for estimating costs to the manufacturer and consumer. Various rectification policies are proposed and analyzed. The models developed here can be used to aid in managerial decisions on purchasing products with long-term warranty policies and maintenance contracts or outsourcing maintenance.

The Routledge Companion to Lean Management

Author : Torbjorn H. Netland
Publisher : Taylor & Francis
ISBN 13 : 1317416511
Total Pages : 478 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis The Routledge Companion to Lean Management by : Torbjorn H. Netland

Download or read book The Routledge Companion to Lean Management written by Torbjorn H. Netland and published by Taylor & Francis. This book was released on 2016-12-08 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interest in the phenomenon known as "lean" has grown significantly in recent years. This is the first volume to provide an academically rigorous overview of the field of lean management, introducing the reader to the application of lean in diverse application areas, from the production floor to sales and marketing, from the automobile industry to academic institutions. The volume collects contributions from well-known lean experts and up-and-coming scholars from around the world. The chapters provide a detailed description of lean management across the manufacturing enterprise (supply chain, accounting, production, sales, IT etc.), and offer important perspectives for applying lean across different industries (construction, healthcare, logistics). The contributors address challenges and opportunities for future development in each of the lean application areas, concluding most chapters with a short case study to illustrate current best practice. The book is divided into three parts: The Lean Enterprise Lean across Industries A Lean World. This handbook is an excellent resource for business and management students as well as any academics, scholars, practitioners, and consultants interested in the "lean world."

Safety and Reliability. Theory and Applications

Author : Marko Cepin
Publisher : CRC Press
ISBN 13 : 1351809725
Total Pages : 540 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Safety and Reliability. Theory and Applications by : Marko Cepin

Download or read book Safety and Reliability. Theory and Applications written by Marko Cepin and published by CRC Press. This book was released on 2017-06-14 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: Safety and Reliability – Theory and Applications contains the contributions presented at the 27th European Safety and Reliability Conference (ESREL 2017, Portorož, Slovenia, June 18-22, 2017). The book covers a wide range of topics, including: • Accident and Incident modelling • Economic Analysis in Risk Management • Foundational Issues in Risk Assessment and Management • Human Factors and Human Reliability • Maintenance Modeling and Applications • Mathematical Methods in Reliability and Safety • Prognostics and System Health Management • Resilience Engineering • Risk Assessment • Risk Management • Simulation for Safety and Reliability Analysis • Structural Reliability • System Reliability, and • Uncertainty Analysis. Selected special sessions include contributions on: the Marie Skłodowska-Curie innovative training network in structural safety; risk approaches in insurance and fi nance sectors; dynamic reliability and probabilistic safety assessment; Bayesian and statistical methods, reliability data and testing; oganizational factors and safety culture; software reliability and safety; probabilistic methods applied to power systems; socio-technical-economic systems; advanced safety assessment methodologies: extended Probabilistic Safety Assessment; reliability; availability; maintainability and safety in railways: theory & practice; big data risk analysis and management, and model-based reliability and safety engineering. Safety and Reliability – Theory and Applications will be of interest to professionals and academics working in a wide range of industrial and governmental sectors including: Aeronautics and Aerospace, Automotive Engineering, Civil Engineering, Electrical and Electronic Engineering, Energy Production and Distribution, Environmental Engineering, Information Technology and Telecommunications, Critical Infrastructures, Insurance and Finance, Manufacturing, Marine Industry, Mechanical Engineering, Natural Hazards, Nuclear Engineering, Offshore Oil and Gas, Security and Protection, Transportation, and Policy Making.

Warranty and Preventive Maintenance for Remanufactured Products

Author : Ammar Y. Alqahtani
Publisher : CRC Press
ISBN 13 : 1351599194
Total Pages : 287 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Warranty and Preventive Maintenance for Remanufactured Products by : Ammar Y. Alqahtani

Download or read book Warranty and Preventive Maintenance for Remanufactured Products written by Ammar Y. Alqahtani and published by CRC Press. This book was released on 2018-12-12 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The exponential increase in the development of technology coupled with the customers’ immense desire to possess the newest technological products makes for truncated product lifespans, which instigates a substantial upsurge in their rate of disposal. Attempts have been made to establish specialized product recovery facilities with the intention of diminishing the volume of accumulated waste delivered to landfills using product recovery procedure such as remanufacturing. The economic benefits produced by remanufacturing also portray the role of product recovery in a more attractive light. The quality of a remanufactured product is uncertain for some consumers. Therefore, these consumers possess insecurities in deciding whether or not the remanufactured products will render the same expected performance. This ambiguity regarding a remanufactured product could possibly result in the consumer deciding against its purchase. With such consumer apprehension, remanufacturers often seek market mechanisms that provide reassurance as to the stable durability that these products still maintain. One strategy that the remanufacturers often use is the utilization of the premise of offering product warranties with preventive maintenance on their products. This book is concerned with the practice and theory of warranty management and preventive maintenance, particularly in relation to remanufactured products’ warranties. Models developed in this book can be used for making the right decisions in offering renewable, nonrenewable, one and two dimensional warranty policies, and for managerial decision in considering maintenance contracts or outsourcing maintenance for remanufactured components and products. Features Discusses a variety of warranty policies and preventive maintenance of remanufactured products (first book to do so) Presents mathematical models and applications for warranty policies using examples and simulation results Considers cost and optimization problems from the remanufacturer's and buyer's points of views Provides a foundation for academicians interested in building models in the area of warranty and preventive maintenance analysis of remanufactured products Offers the essential methodology needed by practitioners involved with warranty and preventive maintenance analysis, along with extensive references for further research

Product Lifecycle Management (Volume 1)

Author : John Stark
Publisher : Springer Nature
ISBN 13 : 3030985784
Total Pages : 630 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Product Lifecycle Management (Volume 1) by : John Stark

Download or read book Product Lifecycle Management (Volume 1) written by John Stark and published by Springer Nature. This book was released on 2022-05-03 with total page 630 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fifth edition of “Product Lifecycle Management” updates and adds to the successful fourth edition, the most frequently cited PLM publication. It gives the reader a thorough explanation of Product Lifecycle Management (PLM) and provides them with a full understanding and the skills to implement PLM within their own business environment. This new and expanded edition is fully updated to reflect the many technological and management advances made in PLM since the release of the fourth edition. “Product Lifecycle Management” will broaden the reader’s understanding of PLM, nurturing the skills needed to implement PLM successfully and to achieve world-class product performance across the lifecycle. Among the components of PLM described are product-related business processes, product data, product data management (PDM) systems, other PLM applications, best practices, company objectives and organisation. This book also describes the relationships of PLM with the Internet of Things, Industry 4.0, Digital Twins and Digital Threads. “Product Lifecycle Management” (5th edition) explains what PLM is, and why it is needed. It describes the environment in which products are ideated, developed, manufactured, supported and retired, before addressing the main components of PLM and PLM Initiatives. Key activities in PLM Initiatives described include organisational change management (OCM) and project management. The final part of the book addresses the PLM Initiative, showing the typical steps and activities of a PLM project or initiative.

Challenges of Information Technology Management in the 21st Century

Author : Information Resources Management Association. International Conference
Publisher : IGI Global
ISBN 13 : 9781878289841
Total Pages : 1244 pages
Book Rating : 4.2/5 (898 download)

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Book Synopsis Challenges of Information Technology Management in the 21st Century by : Information Resources Management Association. International Conference

Download or read book Challenges of Information Technology Management in the 21st Century written by Information Resources Management Association. International Conference and published by IGI Global. This book was released on 2000 with total page 1244 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the 21st century begins, we are faced with opportunities and challenges of available technology as well as pressured to create strategic and tactical plans for future technology. Worldwide, IT professionals are sharing and trading concepts and ideas for effective IT management, and this co-operation is what leads to solid IT management practices. This volume is a collection of papers that present IT management perspectives from professionals around the world. The papers seek to offer new ideas, refine old ones, and pose interesting scenarios to help the reader develop company-sensitive management strategies.

Reliability Engineering and Services

Author : Tongdan Jin
Publisher : John Wiley & Sons
ISBN 13 : 1119167019
Total Pages : 562 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis Reliability Engineering and Services by : Tongdan Jin

Download or read book Reliability Engineering and Services written by Tongdan Jin and published by John Wiley & Sons. This book was released on 2019-03-11 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers a holistic approach to guiding product design, manufacturing, and after-sales support as the manufacturing industry transitions from a product-oriented model to service-oriented paradigm This book provides fundamental knowledge and best industry practices in reliability modelling, maintenance optimization, and service parts logistics planning. It aims to develop an integrated product-service system (IPSS) synthesizing design for reliability, performance-based maintenance, and spare parts inventory. It also presents a lifecycle reliability-inventory optimization framework where reliability, redundancy, maintenance, and service parts are jointly coordinated. Additionally, the book aims to report the latest advances in reliability growth planning, maintenance contracting and spares inventory logistics under non-stationary demand condition. Reliability Engineering and Service provides in-depth chapter coverage of topics such as: Reliability Concepts and Models; Mean and Variance of Reliability Estimates; Design for Reliability; Reliability Growth Planning; Accelerated Life Testing and Its Economics; Renewal Theory and Superimposed Renewals; Maintenance and Performance-Based Logistics; Warranty Service Models; Basic Spare Parts Inventory Models; Repairable Inventory Systems; Integrated Product-Service Systems (IPPS), and Resilience Modeling and Planning Guides engineers to design reliable products at a low cost Assists service engineers in providing superior after-sales support Enables managers to respond to the changing market and customer needs Uses end-of-chapter case studies to illustrate industry best practice Lifecycle approach to reliability, maintenance and spares provisioning Reliability Engineering and Service is an important book for graduate engineering students, researchers, and industry-based reliability practitioners and consultants.

Global Production Management

Author : Kai Mertins
Publisher : Springer Science & Business Media
ISBN 13 : 9780792386056
Total Pages : 618 pages
Book Rating : 4.3/5 (86 download)

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Book Synopsis Global Production Management by : Kai Mertins

Download or read book Global Production Management written by Kai Mertins and published by Springer Science & Business Media. This book was released on 1999-08-31 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: The globalization of manufacturing is a key development in most industries over the last decade. New technologies like e-commerce, genetic algorithms, and neural networks have to be adapted to the manufacturing environment. This book deals with methods and tools suitable for designing, managing and controlling processes within the supply chain. Virtual Enterprise and Extended Enterprise are the terms which describe the challenges for global production management. The implementation of global production management requires integration of business processes, technical and organizational aspects. The main topics of the papers selected for this book are therefore: Strategic manufacturing issues and design of virtual enterprises; Supply chain management; Performance measurement and management information; Business process engineering; Modeling and simulation; Advanced scheduling approaches and decision support; IT systems to support global production . The book contains case studies as well as reports on research findings. The papers represent a summary of current issues which have been presented at the International Conference on Advances in Production Management Systems (APMS) in September 1999. This event was sponsored by the International Federation of Information Processing (IFIP), and was organized by the Fraunhofer Institute for Production Systems and Design Technology (IPK), Berlin. The authors are leading experts within the international community in the field of production management. Global Production Management is suitable as a reference for researchers and practitioners in global manufacturing, supply chain management, logistics and IT services, and consultants. It can also be used as further reading for advanced courses on management and manufacturing.

Proceedings of IDEAS 2019

Author : Luciana Pereira
Publisher : Springer Nature
ISBN 13 : 3030553744
Total Pages : 494 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Proceedings of IDEAS 2019 by : Luciana Pereira

Download or read book Proceedings of IDEAS 2019 written by Luciana Pereira and published by Springer Nature. This book was released on 2020-08-11 with total page 494 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the proceedings of the IDEAS Conference, which is intended as a forum for a new generation of researchers. IDEAS is an arena that encourages researchers to defy their field's boundaries, leveraging disciplinary mindset into contributions to broad domains within the Science, Technology, Engineering, Entrepreneurship, and Management. Further, IDEAS explores novel questions and challenges existing policies and practices on how to apply science and technology as an input to design more innovative and sustainable systems that promote human well-being.

Handbook of Cross-Cultural Marketing

Author : Erdener Kaynak
Publisher : Routledge
ISBN 13 : 1317957873
Total Pages : 392 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Handbook of Cross-Cultural Marketing by : Erdener Kaynak

Download or read book Handbook of Cross-Cultural Marketing written by Erdener Kaynak and published by Routledge. This book was released on 2014-04-08 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Going global can be risky business if you don't divest yourself of your ethnocentric thinking. You have to take into consideration your new market's language, work schedules, tastes, lifestyle choices, and cultural associations, and this is the book to help you do that! Handbook of Cross-Cultural Marketing shows you how to sensitize your marketing approaches to the cultural norms and taboos of other societies, as well as the importance of demonstrating an interest in and appreciation of different cultures. Designed to assist both American and foreign companies, Handbook of Cross-Cultural Marketing shows you how to increase your chance at success in international markets. It identifies and explains ten important aspects of culture that are essential to cross-cultural marketing to help you understand how underlying cultural beliefs govern the way marketing functions in different societies. It also gives you specific steps for developing cultural adaptation strategies in international marketing. To further your understanding of global marketing and fundamental marketing concepts, this comprehensive book discusses: real life examples of company successes and failures abroad attitudes toward middlemen in underdeveloped countries the advantages of foreign trade shows locating and using representatives, agents, and/or distributors in foreign countries the reception of different American products in different countries potential cultural pitfalls of primary data collecting techniques the role of time in various cultures setting standards for product performance A useful text for students and practitioners alike, Handbook of Cross-Cultural Marketing gives you hands-on strategies and advice for delving into different markets, using techniques that are respectful of individual cultures, and avoiding unnecessary mistakes that can occur if you don't take the initiative to get to know the culture of your new marketplace. Your outlook and beliefs are not the global norm, so read this book to find out how you can be successful with customers who are different from you in terms of motivation, values, beliefs, and outlook.

Customer Relationship Management and Customer Service

Author : Adele Berndt
Publisher : Juta and Company Ltd
ISBN 13 : 9780702161247
Total Pages : 220 pages
Book Rating : 4.1/5 (612 download)

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Book Synopsis Customer Relationship Management and Customer Service by : Adele Berndt

Download or read book Customer Relationship Management and Customer Service written by Adele Berndt and published by Juta and Company Ltd. This book was released on 2004 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer relations management (CRM) is about maintaining long-term customer relationships. This book looks at creating and managing customer relationships and how relationship marketing, applied throughout any organisation, can create new value to build the organisation for the long term. In order to achieve CRM, companies need to focus on customer retention, a high customer commitment and a long-term perspective. The book examines the changes in the practice of marketing and the solutions offered by relationship marketing. It also analyses the profound impact of technology and how it enables the business to focus on individual customers.

International Business Negotiation

Author : Barry Maude
Publisher : Bloomsbury Publishing
ISBN 13 : 1350305162
Total Pages : 265 pages
Book Rating : 4.3/5 (53 download)

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Book Synopsis International Business Negotiation by : Barry Maude

Download or read book International Business Negotiation written by Barry Maude and published by Bloomsbury Publishing. This book was released on 2020-04-10 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Expertly blending theory and practice, this accessible and up-to-date textbook offers a clear and comprehensive introduction to international business negotiation. The book draws on the practical experiences of managers, consultants and entrepreneurs who have successfully conducted business negotiations around the world, offering practical and realistic guidelines for improving negotiation practice in a wide range of international and cross-cultural contexts. It covers the key negotiation theories, concepts, strategies and practices needed to succeed in contemporary business negotiations. Thoroughly updated throughout, this edition contains new content on ethical, cross-border M&A, and international joint ventures negotiations. With engaging pedagogy and rigorous coverage of key theories and research findings, this textbook is an essential companion for modules in negotiation and international negotiation at undergraduate, postgraduate and MBA modules. It is also suitable for managers and practitioners who are interested in, or participate in, international negotiation.

Consumer Affairs and Customer Care

Author : Sri Ram Khanna
Publisher : Prowess Publishing
ISBN 13 : 8194672953
Total Pages : 695 pages
Book Rating : 4.1/5 (946 download)

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Book Synopsis Consumer Affairs and Customer Care by : Sri Ram Khanna

Download or read book Consumer Affairs and Customer Care written by Sri Ram Khanna and published by Prowess Publishing. This book was released on 2020-09-21 with total page 695 pages. Available in PDF, EPUB and Kindle. Book excerpt: The subject of this book explains the social framework of consumer rights and legal framework of protecting consumer rights that has evolved in India over the last three decades. It also explains the momentous changes in Indian consumer markets over this period as a result of economic liberalisation and provides an understanding of the problems consumers face in markets and the consumer detriment there from. It analyses the buying behavior of consumers as well as the phenomena of consumer complaints and the processes and systems to address them. The development of the consumer jurisprudence in settling consumer disputes in consumer courts under the Consumers Protection Act of 1986 and 2019 is examined in detail. Leading cases are used to explain important concepts. It also addresses the role played by quality and standardization in the market place and the roles of different agencies in establishing product and service standards. The student should be able to comprehend the business firms’ interface with consumers and the consumer related regulatory and business environment for major consumer industries of India.

Servitization in Industry

Author : Gunter Lay
Publisher : Springer
ISBN 13 : 3319069357
Total Pages : 349 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Servitization in Industry by : Gunter Lay

Download or read book Servitization in Industry written by Gunter Lay and published by Springer. This book was released on 2014-06-13 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book summarizes the “interim result” of the servitization activities in manufacturing industries. While the early literature on servitization tended to stress only its advantages, more recently, scholars have also started to refer to the challenges associated with servitization. This book attempts to give a balanced picture of servitization. The book is structured in four parts: Part I introduces the topic by presenting the most recent academic discussion about servitization and uses an empirical analysis to show the degree of servitization across Europe. The results of this analysis are then compared to the discussion in the literature. This comparison highlights the existing discrepancies between the rather euphoric literature and the more skeptical practical experience. The second and third parts attempt to explain these discrepancies by taking as a starting point the assumption that servitization recommendations have to consider the heterogeneity of the manufacturing sector and the capabilities of the provider. Part II presents articles which analyze the specific characteristics of different sectors with their barriers and potentials and presents frameworks for a successful servitization of the core sectors in European manufacturing industries which include, e.g. aeronautics, automotive, ICT, chemical industries, pulp and paper industries and different engineering sectors. Part III focuses on companies’ capabilities which are necessary for successful servitization. These include strategic management, marketing, organization, innovation, engineering, human resources, controlling, quality and networks. All the contributions in parts II and III add up to a detailed picture of servitization for sectors and functions and indicate the practical implications for enterprises in manufacturing industries. The fourth part concludes the book with a chapter summarizing the findings and giving an outlook of servitization in manufacturing industries, its challenges and future developments.

Practical Handbook Business in Africa

Author : Thomas Schmidt
Publisher : Springer Nature
ISBN 13 : 3658425180
Total Pages : 293 pages
Book Rating : 4.6/5 (584 download)

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Book Synopsis Practical Handbook Business in Africa by : Thomas Schmidt

Download or read book Practical Handbook Business in Africa written by Thomas Schmidt and published by Springer Nature. This book was released on 2023-12-21 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: Africa is a continent on the upswing, developing great economic momentum. If German companies want to participate in Africa's upswing, they need to be familiar with some special features. This book shows the way to successful business in Africa. It is a practical, yet scientifically based guide for all entrepreneurs and economically interested parties who want to be successful in Africa. It combines the experience of many companies with the scientific perspective and findings of the Centre for Business and Technology in Africa at Flensburg University of Applied Sciences. In the 2nd edition new developments on the African continent are taken up and current answers are given to the classical questions, which each actor must answer for itself, which wants to be economically successful in Africa: WHY Africa is interesting for the business, WHERE the largest chances of success exist, HOW to proceed and WHICH approaches for the future organization of the economic relations between Germany and Africa are promising. The book describes how to invest in Africa and bundles the current experiences of managers of large corporations and family businesses with a long history on the continent.

A Businessperson's Guide to Federal Warranty Law

Author :
Publisher :
ISBN 13 :
Total Pages : 28 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis A Businessperson's Guide to Federal Warranty Law by :

Download or read book A Businessperson's Guide to Federal Warranty Law written by and published by . This book was released on 1987 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Integrating Service Strategy in the Manufacturing Company

Author : Hervé Mathe
Publisher :
ISBN 13 :
Total Pages : 256 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Integrating Service Strategy in the Manufacturing Company by : Hervé Mathe

Download or read book Integrating Service Strategy in the Manufacturing Company written by Hervé Mathe and published by . This book was released on 1993 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text aims to provide industrial companies with directions for turning after-sales service to competitive advantage. The text focuses on the increasing realization of the importance of after-sales service which comes with a need to include service within overall corporate strategy. Customer-supplier relationships as well as performance criteria should be defined, and strategies agreed, if full competitive advantage is to be gained. The author introduces the service mix as a competitive tool of very real practical use.