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Local Government Ombudsman
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Author :Great Britain: Parliament: House of Commons: Communities and Local Government Committee Publisher :The Stationery Office ISBN 13 :9780215046819 Total Pages :96 pages Book Rating :4.0/5 (468 download)
Book Synopsis The work of the Local Government Ombudsman by : Great Britain: Parliament: House of Commons: Communities and Local Government Committee
Download or read book The work of the Local Government Ombudsman written by Great Britain: Parliament: House of Commons: Communities and Local Government Committee and published by The Stationery Office. This book was released on 2012-07-17 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Communities and Local Government Committee calls on the Local Government Ombudsman (LGO) to raise its game significantly. To deliver its role as independent arbitrator in disputes about unfair treatment or service failure by local authorities, the Local Government Ombudsman must tackle operational inefficiencies rapidly and conduct its own activities with credible effectiveness. The LGO must implement the changes identified by the recent Strategic Business Review. The LGO management's rationale for not publishing the 2011 Strategic Business Review in full was unconvincing and suggests there may be insufficient appetite for change within the LGO. The LGO must explain which findings from the Strategic Business Review will be implemented in full and in part, and provide a timetable for this. It also needs to set out the arrangements and timetable for appointing the new Chief Operating Officer (and their responsibilities). In future the LGO must be completely clear with all parties about the criteria it applies in order to determine whether cases are assigned to be resolved through a mediated process to achieve redress, or are allocated for full investigation and formal determination. Likewise the LGO must be transparent about the procedures that apply when any case is moved from one process to another - such as when mediation fails. The Government must explain how it will monitor the implementation of reorganisation at the LGO. An annual, independent staff survey should be reinstated at the LGO with results published.
Author :Great Britain. Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102987089 Total Pages :58 pages Book Rating :4.9/5 (87 download)
Book Synopsis Local Government Ombudsman - Parliamentary and Health Service Ombudsman: Care and Treatment in a Care Home: A Report by the Health Service Obbudsman and the Local Government Ombudsman on a Joint Investigation by : Great Britain. Parliamentary and Health Service Ombudsman
Download or read book Local Government Ombudsman - Parliamentary and Health Service Ombudsman: Care and Treatment in a Care Home: A Report by the Health Service Obbudsman and the Local Government Ombudsman on a Joint Investigation written by Great Britain. Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2013 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report relates to a stroke patient who died of a pulmonary embolism. The patient's niece complained that poor care and lack of nutrition led to the patient's early death. The Ombudsmen decided that the Council and PCT in question did not act in line with recognised quality standards or established good practice and that the care the patient received amounted to service failure. However, they did not find that the poor nutrition and hydration could be linked to the patient's death
Book Synopsis Real People, Real Problems by : Jo Harris-Wehling
Download or read book Real People, Real Problems written by Jo Harris-Wehling and published by National Academies. This book was released on 1995 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Great Britain: Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102964615 Total Pages :60 pages Book Rating :4.9/5 (646 download)
Book Synopsis Report of two investigations by the Local Government Ombudsman for England and the Health Service Ombudsman for England by : Great Britain: Parliamentary and Health Service Ombudsman
Download or read book Report of two investigations by the Local Government Ombudsman for England and the Health Service Ombudsman for England written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2010-03-12 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: These are the reports of two cases which were jointly investigated by the Health Services and Local Government Ombudsmen,, both of which involve the provision of services by local council and by NHS trusts and both, to some extent, concern the actions of staff working in mental health services. The first involved Enfield Council and Barnet, Enfield and Haringey Mental Health Trust & Barnet and Chase Farm Hospitals NHS Trust. The other case involved Havering and the North East London Mental Health Trust. Neither case was upheld in respect of the Councils though partly upheld in respect of North East London Mental Health Trust
Author :Great Britain: Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102975215 Total Pages :82 pages Book Rating :4.9/5 (752 download)
Book Synopsis A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a person with Down's syndrome by : Great Britain: Parliamentary and Health Service Ombudsman
Download or read book A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a person with Down's syndrome written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2011-11-23 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report tells the story of Mr J, who was an active, outgoing and sociable man. He had Down's syndrome. He lived independently in rented accommodation with his wife. Newcastle City Council, latterly through the Coquet Trust, provided day-to-day support to Mr J and his wife to help maintain their independence. In 2005, owing to concerns about a significant deterioration in his skills and health, Mr J was admitted to hospital for a five to six week assessment. Mr J remained in hospital for seven months, some five of those after he had been declared ready for discharge. Mr J was discharged into inappropriate locked accommodation, which he only left following his death 10 months later. Mr J was 53. Mr J's brother, Mr K, complained about the care provided to Mr J. This joint investigation with the Local Government Ombudsman found significant failings on the part of both Northumberland, Tyne and Wear NHS Foundation Trust and the Council. They are to compensate, and apologise to, the family. The NHS Trust and the Council will also prepare, share and update progress on an action plan showing what they have done (or will do) to prevent recurrence of their failings.
Author :Great Britain: Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102974195 Total Pages :44 pages Book Rating :4.9/5 (741 download)
Book Synopsis A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a vulnerable person living independently in the community by : Great Britain: Parliamentary and Health Service Ombudsman
Download or read book A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a vulnerable person living independently in the community written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2011-07-04 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an investigation, carried out jointly by the Health Service Ombudsman and the Local Government Ombudsman, into serious complaints about the support provided to a vulnerable person with long history involvement with mental health services, living independently in the community, by 5 Boroughs Partnership Trust and St Helen's Metropolitan Borough Council. The complaints, made by the vulnerable person's cousin, were: that the consultant psychiatrist failed to respond appropriately; that there was no support in claiming for welfare benefits; that care plans were not implemented; and that no one had responded appropriately to developing signs of risk. The first two of the complaints were not upheld but it was found that the Trust and Council had failed in their joint responsibility
Book Synopsis Local Government in Europe by : Carlo Panara
Download or read book Local Government in Europe written by Carlo Panara and published by Routledge. This book was released on 2013-12-04 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work considers the role of local government in 13 EU Member States (Austria, Belgium, Czech Republic, France, Germany, Greece, Hungary, Italy, Netherlands, Poland, Spain, Sweden and the United Kingdom. The book aims to provide an account of the system of local government in each of the countries studied along with a critical and contextual approach to the level of autonomy that local government enjoys. The approach is comparative, based on a questionnaire which all of the authors considered. There is then a detailed conclusion to the book which offers a detailed summary and comparative analysis of the responses in order to better consider the role of local authorities as the ‘fourth level’ of governance in the EU. The book aims to offer a detailed introduction to and account of each system of local government which may appeal to those seeking an overview of the area, but also a critical and contextual approach that will be of interest to those actively researching in the areas of local and regional government or EU-central-local government relations. The book contains details of reform in local government up to November 2012, including an analysis of the impact of austerity measures on local autonomy where these have become significant.
Book Synopsis Decentralization and Local Government by : Jerzy Regulski
Download or read book Decentralization and Local Government written by Jerzy Regulski and published by Transaction Publishers. This book was released on 1988-01-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Public Services Ombudsman by : Great Britain: Law Commission
Download or read book Public Services Ombudsman written by Great Britain: Law Commission and published by The Stationery Office. This book was released on 2010-09-02 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents proposals by the Law Commission for reforms to make it easier to complain if you suffer poor public services. The public services ombudsmen have wide-ranging powers to investigate complaints against health service providers, housing associations and a host of Government departments and agencies. Complaints are dealt with for free and can result in financial compensation and an apology. But the procedures for making a complaint are often outdated and inconsistent. For example, complaints must usually be submitted in writing and in some cases can be made only through an MP. The proposed reforms will help to keep cases out of court: under current rules the ombudsman should not deal with a complaint after court proceedings have begun, even if the complainant was badly advised to go to court. In future, the Law Commission would like courts to transfer appropriate cases to the ombudsman. The consultation focuses on five statutory ombudsmen: the Parliamentary Commissioner for Administration, Public Services Ombudsman for Wales, and the Local Government, Health Service and Housing Ombudsmen
Book Synopsis Administrative Law by : Timothy Endicott
Download or read book Administrative Law written by Timothy Endicott and published by Oxford University Press, USA. This book was released on 2011-06-30 with total page 696 pages. Available in PDF, EPUB and Kindle. Book excerpt: Administrative Law adopts a new approach to the subject: explaining the constitutional principles that underlie it and bringing unity to the diverse topics that students need to master to understand this complex branch of public law. The author's lively and analytical style encourages the development of a critical, questioning approach.
Book Synopsis The Ombudsman Enterprise and Administrative Justice by : Trevor Buck
Download or read book The Ombudsman Enterprise and Administrative Justice written by Trevor Buck and published by Routledge. This book was released on 2016-02-17 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.
Author :Great Britain: Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102980707 Total Pages :40 pages Book Rating :4.9/5 (87 download)
Book Synopsis A Report by the Health Service Ombudsman and the Local Government Ombudsman about the Provision of Section 117 Aftercare by : Great Britain: Parliamentary and Health Service Ombudsman
Download or read book A Report by the Health Service Ombudsman and the Local Government Ombudsman about the Provision of Section 117 Aftercare written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2012-10-29 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report concerns a case claiming for funding for care under s. 117 of the Mental Health Act 1983. The Ombudsmen found evidence of some failures of the part of the concerned Trust and Council, but in the absence of any consequent in justice that could be identified, did not uphold any of the complaints
Author :Great Britain. Parliament. House of Commons. Communities and Local Government Committee Publisher :The Stationery Office ISBN 13 :0215084535 Total Pages :69 pages Book Rating :4.2/5 (15 download)
Book Synopsis HC 821 - The Work Of The Communitites And Local Government Committee Since 2010 by : Great Britain. Parliament. House of Commons. Communities and Local Government Committee
Download or read book HC 821 - The Work Of The Communitites And Local Government Committee Since 2010 written by Great Britain. Parliament. House of Commons. Communities and Local Government Committee and published by The Stationery Office. This book was released on 2015 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of the report is to distil experience from this parliament and to assist the new committee in the next parliament. It considers how the Committee approached its work, the way it has used research and how this might be strengthened, and its own assessment of performance against the core tasks set by the Liaison Committee. It then suggests some matters the new committee might consider examining in the next Parliament. These include both 'unfinished business', topics the Committee looked at over the Parliament to which the successors might wish to return, and new developments, which the Committee considers will emerge as major issues over the next five years.
Download or read book Ombudsman Plan written by D.C. Rowat and published by McGill-Queen's Press - MQUP. This book was released on 1973-01-15 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The International Ombudsman Yearbook by : International Ombudsman Institute
Download or read book The International Ombudsman Yearbook written by International Ombudsman Institute and published by BRILL. This book was released on 2024-01-15 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Ombudsman Yearbook is the only publication devoted to ombudsman issues. The public sector ombudsman is now found at all levels of government in many countries around the world, both in established and consolidating democracies. The ombudsman is an independent office, traditionally appointed by the legislative branch, to investigate poor administration of government. More recently, some ombudsman offices have been given human rights protection responsibilities. The International Ombudsman Yearbook contains articles written from legal or public administration perspectives which address issues of interest to the contemporary ombudsman and to all persons with an interest in the institution. Compiled and edited by the International Ombudsman Institute, the organization composed of over 130 ombudsman members located worldwide, the Yearbook will be of interest to lawyers, scholars, ombudsman office personnel and government entities wherever ombudsman offices are located or contemplated.
Author :Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher :The Stationery Office ISBN 13 :0215071743 Total Pages :64 pages Book Rating :4.2/5 (15 download)
Book Synopsis Time for a People's Ombudsman Service - HC 655 by : Great Britain: Parliament: House of Commons: Public Administration Select Committee
Download or read book Time for a People's Ombudsman Service - HC 655 written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2014-04-28 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this report the Public Administration Select Committee (PASC) calls for a 'People's Ombudsman' and says the Parliamentary and Health Service Ombudsman (PHSO), which investigates complaints against the NHS and other government departments and agencies, is outdated. Citizens should have direct and more user-friendly access to the Ombudsman. None of the Ombudsmen created since the PHSO's operations were established in legislation 47 years ago have adopted the same restricted model as the Parliamentary Ombudsman. As a priority, the restriction on citizens' direct and open access to PHSO, known as the MP filter, must be abolished (as is already the case in respect of NHS complaints). PHSO must be able to receive complaints other than in writing: such as in person, by telephone or online, just as is expected of any normal complaints system. PHSO should have powers to investigate areas of concern without having first to receive a complaint from a service user. Parliament should strengthen the accountability of PHSO. PASC, along with other Departmental Select Committees, should make greater use of the intelligence gathered by the PHSO to hold Government to account. A consultation should be held on the creation of a single public services ombudsman for England. At the same time, there must be a distinctive ombudsman service for UK non-devolved matters.
Book Synopsis The Ombudsman, Good Governance and the International Human Rights System by : Linda C. Reif
Download or read book The Ombudsman, Good Governance and the International Human Rights System written by Linda C. Reif and published by Springer. This book was released on 2013-12-19 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book uses comparative law and comparative international law approaches to explore the role of human rights ombuds, classic-based ombuds and other types of ombuds institutions in human rights protection and promotion, their methods of application of international and domestic human rights law and their roles in strengthening good governance. It highlights the increasing importance of national human rights ombuds institutions globally and their roles as national human rights institutions (NHRIs). Chapters address: ombuds institutions as mechanisms to strengthen democratic, horizontal and vertical accountability, the rule of law and good governance; national human rights ombuds institutions as NHRIs; the investigatory, litigation, promotional and other powers of human rights and classic-based ombuds and their methods for applying international and domestic human rights law; ombuds institutions and the protection and promotion of international children's rights; national human rights ombuds additional mandates as OPCAT national preventive mechanisms, UN Convention on the Rights of Persons with Disabilities Article 33(2) framework mechanisms and EU national equality bodies; human rights ombuds and business and human rights; ombuds institutions, gender and women's rights; the European Ombudsman and human rights; national human rights ombuds and other ombuds models by region, accompanied by case studies on national human rights ombuds; and the legal and extra-legal factors affecting ombuds institutional effectiveness.
