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Superstar Customer Service

Author : Rick Conlow
Publisher : Red Wheel/Weiser
ISBN 13 : 1601635184
Total Pages : 224 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Superstar Customer Service by : Rick Conlow

Download or read book Superstar Customer Service written by Rick Conlow and published by Red Wheel/Weiser. This book was released on 2013-11-25 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors? Are you having an even tougher time finding new customers for your product or service? Superstar Customer Service follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas. Customer service may be one of the most demanding and difficult jobs you’ll ever have... but it has the potential to make you a Superstar! Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp! This book is organized as a month-long journey of improvement and discovery. Each chapter is a daily lesson with a core concept, skill-development idea, and resources to support your practice and application of the lesson. Superstar Customer Service will help you distinguish yourself as someone who can get things done. It may very well help you forge a new pathway in your career that is far beyond anything you previously imagined!

Customer Service

Author : Suzanne Walters
Publisher :
ISBN 13 :
Total Pages : 128 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Customer Service by : Suzanne Walters

Download or read book Customer Service written by Suzanne Walters and published by . This book was released on 1994 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: This acclaimed manual will help to build a customer service orientation in any library by working through the issues and outlining the necessary steps. Walters targets all the essential issues, including identifying the barriers to good customer service, characteristics of good customer service, training, incentives, and how to go about changing the culture.

SuperStar Selling

Author : Paul McCord
Publisher : Morgan James Publishing
ISBN 13 : 1600373992
Total Pages : 273 pages
Book Rating : 4.6/5 (3 download)

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Book Synopsis SuperStar Selling by : Paul McCord

Download or read book SuperStar Selling written by Paul McCord and published by Morgan James Publishing. This book was released on 2008-03-01 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: McCord shows how to identify one's sales strengths and then find the products or services, the markets, the marketing methods, and the selling process thatwill highlight those selling strengths and minimize any weaknesses.

Be a Startup Superstar

Author : Steven Kahan
Publisher : John Wiley & Sons
ISBN 13 : 1119660718
Total Pages : 176 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis Be a Startup Superstar by : Steven Kahan

Download or read book Be a Startup Superstar written by Steven Kahan and published by John Wiley & Sons. This book was released on 2019-11-26 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Find a job and quickly climb the ranks at a tech startup, even if you’re not a techie. Are you underemployed or struggling to find a fulfilling career? Stuck on a low rung of the corporate ladder and don’t see a way up anytime soon? You’re not alone. Like many recent college grads and people who feel stuck in their corporate jobs, you’ve probably never considered working for a technology company that’s just starting out, especially if you’re not a tech whiz. That doesn’t matter. Tech startups are desperate for talent and creativity in all kinds of fields from people with leadership skills and new ideas—people like you! If you’re looking to turn your general business know-how into a wildly successful career, Be a Startup Superstar is your guide. Yes, you can love your work, feel energized by your role, and earn the income of your dreams. Author Steven Mark Kahan left his safe corporate job to join his first tech startup, and since then he has helped seven startup companies sell or go public (meaning early employees usually score big). In this breakthrough book, Steve shows you how to: Look for five key traits when choosing a tech startup Get hired at a tech startup with your existing degree, skills, and experience Develop the leadership attributes and entrepreneurial mindset that can launch you to the top Make better decisions and get better outcomes in the tech startup world and beyond Be a Startup Superstar provides the expert insider guidance you need to ignite your career by joining the tech startup revolution.

Be a Party Plan Superstar

Author : Mary Christensen
Publisher : AMACOM
ISBN 13 : 0814416527
Total Pages : 225 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Be a Party Plan Superstar by : Mary Christensen

Download or read book Be a Party Plan Superstar written by Mary Christensen and published by AMACOM. This book was released on 2010-10-20 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This invaluable resource shows women how they, too, can become direct-selling superstars--by being the life of the party. The “party plan” direct selling model of introducing products through home parties, social gatherings, and fundraisers has been the route to financial freedom for millions. Author Mary Christensen--who has herself achieved unprecedented success in direct sales and has empowered and equipped thousands of other direct sellers to succeed--shows women how they can generate more bookings, sales, and business leads at parties and build a team of independent party planners who drive their own commissions. In Be a Party Plan Superstar, you’ll lean party-planning skills including: how to develop a who's-who customer base, how to create an environment of fun, how to be an engaging host, and how to leverage this solid foundation to close sales effortlessly. Exemplified by powerhouse brands like Tupperware, Pampered Chef, and Mary Kay, the party-planning method is an unparalleled opportunity for anyone to live the life they dream about and deserve.

How to Be a Sales Superstar

Author : Mark Tewart
Publisher : John Wiley & Sons
ISBN 13 : 0470454423
Total Pages : 256 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis How to Be a Sales Superstar by : Mark Tewart

Download or read book How to Be a Sales Superstar written by Mark Tewart and published by John Wiley & Sons. This book was released on 2008-11-03 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Making the sale is tougher than. That's why sales professionals and business owners who want to be the best need more than just smooth talk to make it in the sales business. Selling is a job that requires an updated toolkit for real, lasting success. This practical guide teaches you all the specialized skills you need to be a sales superstar. You'll learn how to better understand prospects, master the skills to draw in new customers, and discover the secret to closing any deal.

Be a Direct Selling Superstar

Author : Mary Christensen
Publisher : AMACOM
ISBN 13 : 0814432085
Total Pages : 227 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Be a Direct Selling Superstar by : Mary Christensen

Download or read book Be a Direct Selling Superstar written by Mary Christensen and published by AMACOM. This book was released on 2013-03-27 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a leader in the booming industry of direct sales, Mary Christensen knows something about the opportunities of launching a direct selling business. Her newest book, Be a Direct Selling Superstar, is an all-encompassing guide to building, leading, and managing a direct sales organization, a book that can help anyone else generate new source of income and turn a major profit. Gain an advantage over the estimated 15.6 million people involved in direct selling in the US (over 100 million worldwide) and achieve long-term success in direct selling with this how-to on goal setting, effective marketing, persuasive communication, networking, influencing, work-life balance, time management, and financial planning.With a clear, strategic understanding of the benefits of direct sales--including low start-up costs, strong earning potential, and a flexible work schedule--Christensen leverages her personal experience to help you become a superstar at direct selling. You’ll be equipped to enter the lucrative arena of enterprise building and, ultimately, create and lead a team that will help you achieve your financial dreams.

Library Science and Administration: Concepts, Methodologies, Tools, and Applications

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1522539158
Total Pages : 1771 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Library Science and Administration: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources

Download or read book Library Science and Administration: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1771 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective administration of libraries is a crucial part of delivering library services to the public. To develop and implement best practices, librarians must be aware and informed of the recent advances in library administration. Library Science and Administration: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest scholarly material on trends, techniques, and management of libraries and examines the benefits and challenges of library administration. Highlighting a range of pertinent topics such as digital libraries, information sciences, and academic libraries, this multi-volume book is ideally designed for academicians, researchers, practitioners, and librarians seeking current research on library science and administration.

The New Academic Librarian

Author : Rebeca Peacock
Publisher : McFarland
ISBN 13 : 1476613257
Total Pages : 211 pages
Book Rating : 4.4/5 (766 download)

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Book Synopsis The New Academic Librarian by : Rebeca Peacock

Download or read book The New Academic Librarian written by Rebeca Peacock and published by McFarland. This book was released on 2014-01-23 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new essays on today's academic librarians examine above all their functions and responsibilities--since these have greatly changed just in recent years, especially in matters of technology. These librarians/essayists step away from yesterday's stereotypes and explain at length their new roles. From digital resources and special collections, to web development and new outreach initiatives, the topics covered by the essays in this book will reassure new librarians and stimulate prospective librarians as they realize the enhanced and varied positions that are available in the 21st century academic library.

Academic Library Development and Administration in China

Author : Ruan, Lian
Publisher : IGI Global
ISBN 13 : 1522505512
Total Pages : 415 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Academic Library Development and Administration in China by : Ruan, Lian

Download or read book Academic Library Development and Administration in China written by Ruan, Lian and published by IGI Global. This book was released on 2016-09-12 with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the Chinese economy develops, academic libraries continue to evolve and provide indispensable services for their users. Throughout this growth, the scientific and cultural dialogue between China and the United States has made it necessary for each country’s libraries to understand each other. Academic libraries often act as catalysts for progress and innovation; proper management and applications of these resources is key to promote further research. Academic Library Development and Administration in China provides a resource to promote Sino-U.S. communication and collaboration between their academic libraries. In considering the relationship between China and the West, this publication serves as a timely reflection on the expanding global field of information science. This publication is intended for librarians, researchers, university administrators, and information scientists in both the U.S. and China.

Be a Recruiting Superstar

Author : Mary Christensen
Publisher : AMACOM
ISBN 13 : 0814410278
Total Pages : 226 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Be a Recruiting Superstar by : Mary Christensen

Download or read book Be a Recruiting Superstar written by Mary Christensen and published by AMACOM. This book was released on 2008-05-15 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Network marketing has turned millions of people into successful business owners. But to truly reach their earning potential, network marketers need to successfully grow their businesses by recruiting the right people. Network marketing superstar and recruitment expert Mary Christensen takes the guesswork out of successful recruiting, letting you in on her easy-to-use system for finding and training the right people to sell your product or services, and teaching them to do the same. In Be a Recruiting Superstar, you will learn how to: discover their own recruiting style identify people who will become a great part of their team do and say the right things to turn prospects into partners overcome objections with confidence attract people who never considered network marketing Filled with advice and inspiration, Be a Recruiting Superstar gives network marketers the know-how and confidence they need to grow their enterprise and become top earners.

The Economics of Libraries

Author : Marco Ferdinando Martorana
Publisher : Taylor & Francis
ISBN 13 : 1040041752
Total Pages : 67 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis The Economics of Libraries by : Marco Ferdinando Martorana

Download or read book The Economics of Libraries written by Marco Ferdinando Martorana and published by Taylor & Francis. This book was released on 2024-04-15 with total page 67 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries are included in the widely accepted definition of Cultural and Creative Industries, together with heritage, performing arts, museums, visual arts, and archives, and they play an important role in the creative value chain. The Economics of Libraries highlights the economic importance of the library sector. Providing an accessible and concise expert overview of the most important economic features and diversified functions of libraries, the authors also summarise the challenges and opportunities deriving from digital technologies, the management of cultural infrastructures, and audience development. This unique short-form book fills a longstanding gap in our understanding of the demand and supply of library services. This book will be of interest to researchers and scholars in the fields of economics and the creative and cultural industries. It also provides useful insights for students and lecturers, as well as topics of discussion for professionals.

Customer Service for Hospitality and Tourism

Author : Simon Hudson
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1908999349
Total Pages : 166 pages
Book Rating : 4.9/5 (89 download)

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Book Synopsis Customer Service for Hospitality and Tourism by : Simon Hudson

Download or read book Customer Service for Hospitality and Tourism written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2012-11-02 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.

Be a Sales Superstar

Author : Brian Tracy
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1605096946
Total Pages : 176 pages
Book Rating : 4.6/5 (5 download)

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Book Synopsis Be a Sales Superstar by : Brian Tracy

Download or read book Be a Sales Superstar written by Brian Tracy and published by Berrett-Koehler Publishers. This book was released on 2003-09-09 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brian Tracy shares the most important principles for sales success he has discovered in 30 years of training more than a half million sales professionals in 23 countries. Based on Tracy’s detailed discussions with top salespeople and his keen observation of their methods, as well as his own experiences as a record-breaking salesman, these guidelines address both the inner game of selling—the mental component—and the outer game of selling—the methods and techniques of actually making the sale. Concise and action-oriented, Be a Sales Superstar is a handbook for busy sales professionals, providing key ideas and techniques that will immediately increase your effectiveness and boost your results. Brian Tracy shows you how to: • Get more and better appointments, easier; • Build high rapport in the first few minutes; • Make better, more effective sales presentations • Close more sales faster than ever before Apply Tracy’s 21 great ways to be a superstar salesperson, and your success in selling will become unlimited.

Raising the Tech Bar at Your Library

Author : Nick D. Taylor
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440844976
Total Pages : 128 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Raising the Tech Bar at Your Library by : Nick D. Taylor

Download or read book Raising the Tech Bar at Your Library written by Nick D. Taylor and published by Bloomsbury Publishing USA. This book was released on 2017-05-11 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains how librarians can capitalize on the growing interest and need of patrons for help with technology by expanding their library's tech services to build community engagement and support. Keeping up with technology is more critical and difficult than ever. This challenge exists not only for library staff but for their patrons as well. Today's librarians are often barraged with increasingly complex questions from their patrons about technology—from loading eBooks onto their readers to helping resurrect dead laptops. Why not capitalize on this opportunity and transform your library into a first-stop, go-to resource for your community's tech needs? Raising the Tech Bar at Your Library: Improving Services to Meet User Needs demonstrates a variety of ways to expand library services to better serve your community, including how to establish tech bars and tech centers, provide tech training and one-on-one tech help, host drop-in demos, and create a coding "dojo." The book covers after-school programs, makerspaces, and embedded librarianship as well. The authors draw on their personal experience to offer a practical blueprint for launching your tech initiative, starting with the preliminary steps of evaluating community needs and getting administrative and public buy-in to obtaining funding, training non-tech staff, setting up and launching your program, and evaluating the services you've established. The book ends with a look to the future that supplies provocative and exciting ideas of how libraries with innovative, tech-focused leadership can push the edge even further. This book serves a wide audience—all public librarians as well as library administrators, those who work in IT departments as well as adult or youth services, and reference librarians who are interested in expanding into this important and exciting area.

eLearning and Digital Publishing

Author : Hsianghoo Steve Ching
Publisher : Springer Science & Business Media
ISBN 13 : 1402036515
Total Pages : 250 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis eLearning and Digital Publishing by : Hsianghoo Steve Ching

Download or read book eLearning and Digital Publishing written by Hsianghoo Steve Ching and published by Springer Science & Business Media. This book was released on 2006-07-08 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: eLearning and Digital Publishing will occupy a unique niche in the literature accessed by library and publishing specialists, and by university teachers and planners. It examines the interfaces between the work done by four groups of university staff who have been in the past quite separate from, or only marginally related to, each other—library staff, university teachers, university policy makers, and staff who work in university publishing presses. All four groups are directly and intimately connected with the main functions of universities—the creation, management and dissemination of knowledge in a scholarly and reflective manner. This book provides a framework which clearly portrays the relationships between information literacy, eLearning and digital publishing. The structure of the book has three main sections: the first has primarily an educational focus, the second a focus on digital publishing, and the third builds on the first two sections to examine overall implications for the growth of knowledge and scholarly communication.

How to Reach Your Favorite Superstar

Author : Larry P. Stevens
Publisher : Roxbury Park Juvenile
ISBN 13 : 9780737304565
Total Pages : 94 pages
Book Rating : 4.3/5 (45 download)

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Book Synopsis How to Reach Your Favorite Superstar by : Larry P. Stevens

Download or read book How to Reach Your Favorite Superstar written by Larry P. Stevens and published by Roxbury Park Juvenile. This book was released on 2000 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get in touch with today's hottest stars--from teen sensation Britney Spears and music hearthrob Ricky Martin to sports celebrity Terrell Davis and supermodel Tyra Banks.