Legendary Service

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Legendary Service: The Key is to Care

Author : Ken Blanchard
Publisher : McGraw Hill Professional
ISBN 13 : 0071817859
Total Pages : 176 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Legendary Service: The Key is to Care by : Ken Blanchard

Download or read book Legendary Service: The Key is to Care written by Ken Blanchard and published by McGraw Hill Professional. This book was released on 2014-04-18 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit

Summary of Legendary Service – [Review Keypoints and Take-aways]

Author : PenZen Summaries
Publisher : by Mocktime Publication
ISBN 13 :
Total Pages : 14 pages
Book Rating : 4./5 ( download)

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Book Synopsis Summary of Legendary Service – [Review Keypoints and Take-aways] by : PenZen Summaries

Download or read book Summary of Legendary Service – [Review Keypoints and Take-aways] written by PenZen Summaries and published by by Mocktime Publication. This book was released on 2022-11-28 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt: The summary of Legendary Service – The Key Is To Care presented here include a short review of the book at the start followed by quick overview of main points and a list of important take-aways at the end of the summary. The Summary of Legendary Service provides an overview of the fundamentals of excellent customer service as well as specific instructions on how these can be applied in a business setting. If you follow this model, you will definitely be able to improve your company's overall performance. This is due to the fact that interacting with customers is an essential component of almost every business. Legendary Service summary includes the key points and important takeaways from the book Legendary Service by Ken Blanchard, Kathy Cuff and Vicki Halsey. Disclaimer: 1. This summary is meant to preview and not to substitute the original book. 2. We recommend, for in-depth study purchase the excellent original book. 3. In this summary key points are rewritten and recreated and no part/text is directly taken or copied from original book. 4. If original author/publisher wants us to remove this summary, please contact us at [email protected].

The Story of Jane

Author : Laura Kaplan
Publisher : University of Chicago Press
ISBN 13 : 022662532X
Total Pages : 347 pages
Book Rating : 4.2/5 (266 download)

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Book Synopsis The Story of Jane by : Laura Kaplan

Download or read book The Story of Jane written by Laura Kaplan and published by University of Chicago Press. This book was released on 2019 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: An extraordinary history by one of its members, this is the first account of Jane's evolution, the conflicts within the group, and the impact its work had both on the women it helped and the members themselves. This book stands as a compelling testament to a woman's most essential freedom--control over her own body--and to the power of women helping women.

Customers for Life

Author : Carl Sewell
Publisher : Crown Currency
ISBN 13 : 0307567311
Total Pages : 241 pages
Book Rating : 4.3/5 (75 download)

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Book Synopsis Customers for Life by : Carl Sewell

Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

People Love You

Author : Jeb Blount
Publisher : John Wiley & Sons
ISBN 13 : 1118433246
Total Pages : 199 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis People Love You by : Jeb Blount

Download or read book People Love You written by Jeb Blount and published by John Wiley & Sons. This book was released on 2013-02-04 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.

Uplifting Service

Author : Ron Kaufman
Publisher :
ISBN 13 : 9780984762507
Total Pages : 0 pages
Book Rating : 4.7/5 (625 download)

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Book Synopsis Uplifting Service by : Ron Kaufman

Download or read book Uplifting Service written by Ron Kaufman and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.

Batteries Included!

Author : Nigel May Barlow
Publisher : Random House UK
ISBN 13 : 9780712680639
Total Pages : 296 pages
Book Rating : 4.6/5 (86 download)

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Book Synopsis Batteries Included! by : Nigel May Barlow

Download or read book Batteries Included! written by Nigel May Barlow and published by Random House UK. This book was released on 2000 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: The last two decades have seen the rise of the service economy, where image and customer perceptions are crucially important in building a successful business. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and firsthand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader's own organization.

Legendary

Author : Stephanie Garber
Publisher : Flatiron Books
ISBN 13 : 1250095336
Total Pages : 416 pages
Book Rating : 4.2/5 (5 download)

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Book Synopsis Legendary by : Stephanie Garber

Download or read book Legendary written by Stephanie Garber and published by Flatiron Books. This book was released on 2018-05-29 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: The instant #1 New York Times bestseller! Stephanie Garber’s limitless imagination takes flight once more in the colorful, mesmerizing, and immersive sequel to the bestselling breakout debut Caraval... A heart to protect. A debt to repay. A game to win. After being swept up in the magical world of Caraval, Donatella Dragna has finally escaped her father and saved her sister Scarlett from a disastrous arranged marriage. The girls should be celebrating, but Tella isn’t yet free. She made a desperate bargain with a mysterious criminal, and what Tella owes him no one has ever been able to deliver: Caraval Master Legend’s true name. The only chance of uncovering Legend’s identity is to win Caraval, so Tella throws herself into the legendary competition once more—and into the path of the murderous heir to the throne, a doomed love story, and a web of secrets...including her sister's. Caraval has always demanded bravery, cunning, and sacrifice. But now the game is asking for more. If Tella can’t fulfill her bargain and deliver Legend’s name, she’ll lose everything she cares about—maybe even her life. But if she wins, Legend and Caraval will be destroyed forever. Welcome, welcome to Caraval...the games have only just begun.

The Almost Legendary Morris Sisters

Author : Julie Klam
Publisher : Penguin
ISBN 13 : 0735216444
Total Pages : 273 pages
Book Rating : 4.7/5 (352 download)

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Book Synopsis The Almost Legendary Morris Sisters by : Julie Klam

Download or read book The Almost Legendary Morris Sisters written by Julie Klam and published by Penguin. This book was released on 2021-08-10 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Washington Post best nonfiction book pick of 2021 “It is biography as an expression of love.” – The New York Times New York Times–bestselling author Julie Klam’s funny and moving story of the Morris sisters, distant relations with mysterious pasts. Ever since she was young, Julie Klam has been fascinated by the Morris sisters, cousins of her grandmother. According to family lore, early in the twentieth century the sisters’ parents decided to move the family from Eastern Europe to Los Angeles so their father could become a movie director. On the way, their pregnant mother went into labor in St. Louis, where the baby was born and where their mother died. The father left the children in an orphanage and promised to send for them when he settled in California—a promise he never kept. One of the Morris sisters later became a successful Wall Street trader and advised Franklin Roosevelt. The sisters lived together in New York City, none of them married or had children, and one even had an affair with J. P. Morgan. The stories of these independent women intrigued Klam, but as she delved into them to learn more, she realized that the tales were almost completely untrue. The Almost Legendary Morris Sisters is the revealing account of what Klam discovered about her family—and herself—as she dug into the past. The deeper she went into the lives of the Morris sisters, the slipperier their stories became. And the more questions she had about what actually happened to them, the more her opinion of them evolved. Part memoir and part confessional, and told with the wit and honesty that are hallmarks of Klam’s books, The Almost Legendary Morris Sisters is the fascinating and funny true story of one writer’s journey into her family’s past, the truths she brings to light, and what she learns about herself along the way.

The Customer Service Revolution

Author : John R. DiJulius
Publisher : Greenleaf Book Group
ISBN 13 : 1626341303
Total Pages : 143 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis The Customer Service Revolution by : John R. DiJulius

Download or read book The Customer Service Revolution written by John R. DiJulius and published by Greenleaf Book Group. This book was released on 2015-01-06 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

Service Management

Author : Jay Kandampully
Publisher : Springer Science & Business Media
ISBN 13 : 1461415535
Total Pages : 341 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Service Management by : Jay Kandampully

Download or read book Service Management written by Jay Kandampully and published by Springer Science & Business Media. This book was released on 2011-12-09 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing." --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland "Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing." --A. "Parsu" Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida "Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals." --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University

Legendary Watering Holes

Author : Richard F. Selcer
Publisher : Texas A&M University Press
ISBN 13 : 9781585443369
Total Pages : 324 pages
Book Rating : 4.4/5 (433 download)

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Book Synopsis Legendary Watering Holes by : Richard F. Selcer

Download or read book Legendary Watering Holes written by Richard F. Selcer and published by Texas A&M University Press. This book was released on 2004 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Saloons, barrooms, honky-tonks, or watering holes--by whatever name, they are part of the mythology of the American West, and their stories are cocktails of legend and fact, as Richard Selcer, David Bowser, Nancy Hamilton, and Chuck Parsons demonstrate in these entertaining and informative accounts of four legendary Texas establishments. In most Western communities, the first saloon was built before the first church, and the drinking establishments far outnumbered the religious ones. Beyond their obvious functions, saloons served as community centers, polling places, impromptu courtrooms, and public meeting halls. The authors of this volume discuss both the social and operational aspects of the businesses: who the owners were, what drinks were typically served, the democratic ethos that reigned at the bars, the troubling issues of social segregation by race and gender within each establishment, and the way order was maintained--if it was at all. Here, the spotlight is thrown on four saloons that were legends in their day: Jack Harris's Saloon and Vaudeville Theater in San Antonio, Ben Dowell's Saloon in El Paso, the Iron Front of Austin, and the White Elephant of Fort Worth. Together with architectural renderings of the floor plans and old photographs of the establishments and some of their more famous customers, the history of each is woven into the history of its city. Fatal shootings are recounted, and forms of entertainment are described with care and verve. One of this book's most fascinating aspects is the sharp detail that brings to life the malodorous, smoky interiors and the events that took place there. Selcer and his co-authors are experts on their respective watering holes. They start with the origins of each establishment and follow their stories until the last drink was served and the places closed down for good. There are stops along the way to consider the construction of the ornate bars, the suppliers of the liquor served, the attire of the gentlemen gamblers, the variety of casino games that emptied men's pockets, and more. Through the wealth of detail and the animated narrative, a crucial part of Texas' Western heritage becomes immediately accessible to the present.

Cold Service

Author : Robert B. Parker
Publisher : Penguin
ISBN 13 : 9780425204283
Total Pages : 310 pages
Book Rating : 4.2/5 (42 download)

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Book Synopsis Cold Service by : Robert B. Parker

Download or read book Cold Service written by Robert B. Parker and published by Penguin. This book was released on 2006-03-07 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: When his closest ally, Hawk, is beaten and left for dead while protecting a bookie, Spenser embarks on an epic journey to rehabilitate his best pal, body and soul. But that means infiltrating a ruthless mob—and redefining his friendship with Hawk in the name of vengeance... “Cold Service moves with the speed of light.”—Orlando Sentinel

Wreck Ashore

Author : Frederick Stonehouse
Publisher : Lake Superior Port Cities
ISBN 13 : 9780942235586
Total Pages : 0 pages
Book Rating : 4.2/5 (355 download)

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Book Synopsis Wreck Ashore by : Frederick Stonehouse

Download or read book Wreck Ashore written by Frederick Stonehouse and published by Lake Superior Port Cities. This book was released on 2003-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Be Our Guest

Author : Disney Institute
Publisher :
ISBN 13 :
Total Pages : 212 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Be Our Guest by : Disney Institute

Download or read book Be Our Guest written by Disney Institute and published by . This book was released on 2003-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

Rodney Scott's World of BBQ

Author : Rodney Scott
Publisher : Clarkson Potter
ISBN 13 : 198482693X
Total Pages : 226 pages
Book Rating : 4.9/5 (848 download)

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Book Synopsis Rodney Scott's World of BBQ by : Rodney Scott

Download or read book Rodney Scott's World of BBQ written by Rodney Scott and published by Clarkson Potter. This book was released on 2021-03-16 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: IACP COOKBOOK OF THE YEAR AWARD WINNER • In the first cookbook by a Black pitmaster, James Beard Award–winning chef Rodney Scott celebrates an incredible culinary legacy through his life story, family traditions, and unmatched dedication to his craft. “BBQ is such an important part of African American history, and no one is better at BBQ than Rodney.”—Marcus Samuelsson, chef and restaurateur ONE OF THE BEST COOKBOOKS OF THE YEAR: The New York Times, The Washington Post, Time Out, Food52, Taste of Home, Garden & Gun, Epicurious, Vice, Salon, Southern Living, Wired, Library Journal Rodney Scott was born with barbecue in his blood. He cooked his first whole hog, a specialty of South Carolina barbecue, when he was just eleven years old. At the time, he was cooking at Scott's Bar-B-Q, his family's barbecue spot in Hemingway, South Carolina. Now, four decades later, he owns one of the country's most awarded and talked-about barbecue joints, Rodney Scott's Whole Hog BBQ in Charleston. In this cookbook, co-written by award-winning writer Lolis Eric Elie, Rodney spills what makes his pit-smoked turkey, barbecued spare ribs, smoked chicken wings, hush puppies, Ella's Banana Puddin', and award-winning whole hog so special. Moreover, his recipes make it possible to achieve these special flavors yourself, whether you're a barbecue pro or a novice. From the ins and outs of building your own pit to poignant essays on South Carolinian foodways and traditions, this stunningly photographed cookbook is the ultimate barbecue reference. It is also a powerful work of storytelling. In this modern American success story, Rodney details how he made his way from the small town where he worked for his father in the tobacco fields and in the smokehouse, to the sacrifices he made to grow his family's business, and the tough decisions he made to venture out on his own in Charleston. Rodney Scott's World of BBQ is an uplifting story that speaks to how hope, hard work, and a whole lot of optimism built a rich celebration of his heritage—and of unforgettable barbecue.

Gideon's Spies

Author : Gordon Thomas
Publisher : JR Books
ISBN 13 : 1907532579
Total Pages : 555 pages
Book Rating : 4.9/5 (75 download)

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Book Synopsis Gideon's Spies by : Gordon Thomas

Download or read book Gideon's Spies written by Gordon Thomas and published by JR Books. This book was released on 2013-02-18 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: Created in 1951 to ensure an embattled IsraelÕ s future, the Mossad has been responsible for the most audacious and thrilling feats of espionage, counterterrorism and assassination ever ventured. GideonÕ s Spies has been created from closed-door interviews with Mossad agents, informants and spymasters, and drawing from classified documents and top-secret sources, revealing previously untold truths about the Israeli intelligence agency. Bang-up-to-date, this new paperback edition of this best-selling book includes startling new information on subjects ranging from Weapons of Mass Destruction, international terrorism, North KoreaÕ s bird-flu war games and Ô ethnic bombsÕ . The riveting text is supported by glossaries, appendices and shows a Mossad as it has historically been: brilliant, ruthless, flawed but ultimately fascinating.