Leadership And Listening

Download Leadership And Listening full books in PDF, epub, and Kindle. Read online Leadership And Listening ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

The Listening Leader

Author : Shane Safir
Publisher : John Wiley & Sons
ISBN 13 : 1119186358
Total Pages : 440 pages
Book Rating : 4.1/5 (191 download)

DOWNLOAD NOW!

Book Synopsis The Listening Leader by : Shane Safir

Download or read book The Listening Leader written by Shane Safir and published by John Wiley & Sons. This book was released on 2017-03-17 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: LISTENING . . . THE KEY TO BECOMING A TRANSFORMATIVE SCHOOL LEADER The Listening Leader is a practical guide that will inspire school, district, and teacher leaders to make substantive change and increase equitable student outcomes. Rooted in the values of equity, relationships, and listening, this luminous book helps reimagine what is possible in education today. Drawing from more than twenty years of experience in public schools, Shane Safir incorporates hands-on strategies and powerful stories to show us how to leverage one of the most vital tools of leadership: listening. As a Listening Leader you'll feel more confident in these core competencies: Cultivating relationships with stakeholders Addressing equity challenges in your organization Gathering student, staff, and parent perspectives as rich data on improvement Fostering a thriving culture of collaboration and innovation The Listening Leader offers a much-needed leadership model to transform every facet of school life, and most importantly, to shape our schools into equitable places of learning. As Michael Fullan writes in the Foreword, "Read it, act on it, and reap the benefits for all." "This book is a 'must have' for any leader trying to move the needle on equity. Drawing from her lived experience as a principal and leadership coach, Safir offers stories that give insight and practical strategies that get results. It's one you'll keep coming back to." —Zaretta Hammond, author of Culturally Responsive Teaching and the Brain " The Listening Leader immediately changed the way I interact with students, teachers, families and community members." —Tamara Friedman, assistant principal, Berkeley High School "Shane Safir has written a brilliant book. As engaging as it is informative and as revelatory as it is relevant. It is a must-read for school leaders and those who aspire to lead." —Chris Emdin, associate professor of science education, Teachers College, Columbia University; author of For White Folks Who Teach In the Hood and the Rest of Ya'll too

The Listening Leader

Author : Emilio Galli Zugaro
Publisher : Pearson UK
ISBN 13 : 1292142189
Total Pages : 211 pages
Book Rating : 4.2/5 (921 download)

DOWNLOAD NOW!

Book Synopsis The Listening Leader by : Emilio Galli Zugaro

Download or read book The Listening Leader written by Emilio Galli Zugaro and published by Pearson UK. This book was released on 2017-01-30 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leaders often say ‘I communicate’ when, in fact, they mean ‘I tell’. Yet being able to really listen is the key to growth and results. The Listening Leader provides a clear framework for taking action to implement a communicative leadership style. By actively listening to your organisation and external stakeholders you will be able to better navigate today’s VUCA (volatile, uncertain, complex and ambiguous) economy and digitally transparent world; make a genuine difference to the performance of your organization; better respond to the expectations and needs of their stakeholders and dramatically increase your competitiveness in the market. The full text downloaded to your computer. With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends Print 5 pages at a time Compatible for PCs and MACs No expiry (offline access will remain whilst the Bookshelf software is installed. eBooks are downloaded to your computer and accessible either offline through the VitalSource Bookshelf (available as a free download), available online and also via the iPad/Android app. When the eBook is purchased, you will receive an email with your access code. Simply go to http://bookshelf.vitalsource.com/ to download the FREE Bookshelf software. After installation, enter your access code for your eBook. Time limit The VitalSource products do not have an expiry date. You will continue to access your VitalSource products whilst you have your VitalSource Bookshelf installed.

Listening Pays

Author : Rick Bommelje
Publisher : Leadership & Listening Institute Incorporated
ISBN 13 : 9780988307605
Total Pages : 264 pages
Book Rating : 4.3/5 (76 download)

DOWNLOAD NOW!

Book Synopsis Listening Pays by : Rick Bommelje

Download or read book Listening Pays written by Rick Bommelje and published by Leadership & Listening Institute Incorporated. This book was released on 2013-01-01 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sales Director Stu Preston has just six months to improve his performance or find another job. Despite his boss's comment that he is not listening enough, Stu has no idea how to change his performance until he finds an unlikely sage. He learns how to listen better at work and in life, and realizes just how important listening can be; it's the cornerstone of all human behavior. In this true-to-life story, LISTENING PAYS offers a practical and powerful system that can be the path to becoming a great listener. It is filled with solid, proven and relevant content. LISTENING PAYS provides a pathway to INCREASE... Sales, Relationships, Trust, Profits, Credibility, Innovation, Self-leadership, Conflict solutions, Collaboration, Teamwork, Learning, Respect, Productivity, and much, much more. LISTENING PAYS applies to everyone in any organization. From the Foreword written by Marshall Goldsmith, best selling author and world's most influential leadership thinker, "LISTENING PAYS. Its title could not more aptly describe the lesson taught in this leadership fable by Rick Bommelje. Read this book and take action on what it teaches you. You will be glad you did " Dr. Manny Steil, founder and first President of the International Association proclaims.... "this is the first instructive fable designed to advance the listening skills of everyone who is wise enough to purchase, read, and follow the insightful pathways of Rick's characters."

The CEO Test

Author : Adam Bryant
Publisher : Harvard Business Press
ISBN 13 : 1633699528
Total Pages : 157 pages
Book Rating : 4.6/5 (336 download)

DOWNLOAD NOW!

Book Synopsis The CEO Test by : Adam Bryant

Download or read book The CEO Test written by Adam Bryant and published by Harvard Business Press. This book was released on 2021-03-02 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named to the longlist for the 2021 Outstanding Works of Literature (OWL) Award in the Leadership category Are you ready to lead? Will you pass the test? Despite all the effort through the years to understand what it takes to be an effective leader, the challenges of leadership remain enormously difficult and elusive; even today, most CEOs don't last five years in the job. The demands to deliver at a consistently high level can be unforgiving. The loneliness. The weight of responsibility. The relentless second-guessing and criticism. The pressure to build all-star teams. The 24/7 schedule that requires superhuman stamina. The tough decisions that often leave no one happy. The expectation to always have the right answer when it can be hard just to know the right question. These challenges are brought into their highest and sharpest relief in the corner office, but they are hardly unique to chief executives. All leaders face their own version of these tests, and the authors draw on the distilled wisdom, stories, and lessons from hundreds of chief executives to show how every aspiring leader can master these challenges and lead like a CEO. These foundational leadership skills will make all aspiring executives more effective in their roles today and lift the trajectory of their careers. The CEO Test is the authoritative, no-nonsense insider's guide to navigating leadership's toughest challenges, brought to you by authors uniquely qualified to tell the stories. Adam Bryant has conducted in-depth interviews with more than 600 CEOs. Kevin Sharer spent more than two decades as president and then CEO of Amgen, where he led its expansion from $1 billion in annual revenues to nearly $16 billion. He has served on many boards and is a sought-after mentor for CEOs of global companies. Leadership is getting harder as the speed of disruption across all industries accelerates. The CEO Test will better prepare you to succeed, whether you're a CEO or just setting out to become one.

The Art of Caring Leadership

Author : Heather R Younger
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523092211
Total Pages : 241 pages
Book Rating : 4.5/5 (23 download)

DOWNLOAD NOW!

Book Synopsis The Art of Caring Leadership by : Heather R Younger

Download or read book The Art of Caring Leadership written by Heather R Younger and published by Berrett-Koehler Publishers. This book was released on 2021-04-13 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace. Here's the thing: most leaders think of themselves as caring leaders, but not all of them act in alignment with what that means for employees. Leaders may not be able to identify the level of care they are extending to their employees, but all employees intuitively know whether their bosses or managers are caring for them. Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first. Genuinely caring for people means that you want to see them succeed for themselves, not just for what they can do for you, your team, or your organization. This book incorporates ten sections with breakout stories and interviews that outline the necessary steps to make all employees feel included and cared for, as well as a call to action for all leaders. Younger states that leaders who have the positive power to change the lives of those they lead shouldn't just want to care for them; they should see it as imperative for the success of their employees and their organization.

Effective Leadership

Author : Brian Tracy
Publisher :
ISBN 13 : 9788172247133
Total Pages : 73 pages
Book Rating : 4.2/5 (471 download)

DOWNLOAD NOW!

Book Synopsis Effective Leadership by : Brian Tracy

Download or read book Effective Leadership written by Brian Tracy and published by . This book was released on 2008-12 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership is the ability to get extraordinary achievement from ordinary people. Leaders are those who determine the area of excellence for the group. Anyone working with people, from entrepreneurs and fast-paced executives to community volunteers and medical professionals, will find the advice in Great Little Book on Effective Leadership helpful and exhilarating.

Street Data

Author : Shane Safir
Publisher : Corwin
ISBN 13 : 1071812661
Total Pages : 281 pages
Book Rating : 4.0/5 (718 download)

DOWNLOAD NOW!

Book Synopsis Street Data by : Shane Safir

Download or read book Street Data written by Shane Safir and published by Corwin. This book was released on 2021-02-12 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Radically reimagine our ways of being, learning, and doing Education can be transformed if we eradicate our fixation on big data like standardized test scores as the supreme measure of equity and learning. Instead of the focus being on "fixing" and "filling" academic gaps, we must envision and rebuild the system from the student up—with classrooms, schools and systems built around students’ brilliance, cultural wealth, and intellectual potential. Street data reminds us that what is measurable is not the same as what is valuable and that data can be humanizing, liberatory and healing. By breaking down street data fundamentals: what it is, how to gather it, and how it can complement other forms of data to guide a school or district’s equity journey, Safir and Dugan offer an actionable framework for school transformation. Written for educators and policymakers, this book · Offers fresh ideas and innovative tools to apply immediately · Provides an asset-based model to help educators look for what’s right in our students and communities instead of seeking what’s wrong · Explores a different application of data, from its capacity to help us diagnose root causes of inequity, to its potential to transform learning, and its power to reshape adult culture Now is the time to take an antiracist stance, interrogate our assumptions about knowledge, measurement, and what really matters when it comes to educating young people.

Leadership in Listening

Author : Victor Pierau
Publisher :
ISBN 13 : 9789492595232
Total Pages : pages
Book Rating : 4.5/5 (952 download)

DOWNLOAD NOW!

Book Synopsis Leadership in Listening by : Victor Pierau

Download or read book Leadership in Listening written by Victor Pierau and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the most difficult thing about listening? The answer is, you need to be truly silent. You need to be able to eliminate any form of distortion like thoughts, emotions or lack of energy. And by doing so, you'll receive the authentic message in someone else's words and intentions. To a large extent, we process what we hear on a subconscious level. Though whoever has the courage to investigate the power of listening, to observe the distortion within him- or herself and work through it, will be able to learn how to listen at all levels. Victor Pierau, owner of the company Connessence, is an expert in strengthening listening cultures in organisations. For ten years, he studied the science behind listening and discovered that listening actually involves seven levels. He noticed how each of these levels was prone to some form of distortion. His endeavours resulted in a powerful and profound model, ready-to-use. When you are able to see what kind of distortion hampers your communication, you can start right away with simple exercises. This book is written for professionals who want to learn how to listen more effectively in their work environments. Whether you are a health care professional, a politician, a teaching professional or a business executive, learning how to listen in a better way will improve your work and your life comprehensively. It will provide you with renewed creative power, it will leave you with more energy and your connections with people will be more profound. That way, listening in-depth will enable you to embody your personal leadership. "I strongly recommend this book to every health care colleague as well as to other professionals to use it as a point of reference for listening genuinely." - René Stevelink, general practitioner and affiliated to Amsterdam UMC "I am deeply interested by Victor Pierau's approach about the seven levels of listening and the revolutionary impact that his revelations and corresponding workshops may have in our worlds today, be it from the perspectives of individuals, communities or of mankind as a whole." - Jean-Pelé Fomété, Deputy Registrar at International Court of Justice - United Nations Bron: Flaptekst, uitgeversinformatie.

Theory U

Author : C. Otto Scharmer
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1605099074
Total Pages : 891 pages
Book Rating : 4.6/5 (5 download)

DOWNLOAD NOW!

Book Synopsis Theory U by : C. Otto Scharmer

Download or read book Theory U written by C. Otto Scharmer and published by Berrett-Koehler Publishers. This book was released on 2009-01-01 with total page 891 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows how leaders can access the deepest source of inspiration and vision • Includes dozens of tested exercises, practices, and real-world examples We live in a time of massive institutional failure, one that requires a new consciousness and a new collective leadership capacity. In this groundbreaking book, Otto Scharmer invites us to see the world in new ways and in so doing discover a revolutionary approach to leadership. What we pay attention to and how we pay attention is key to what we create. What prevents us from attending to situations more effectively is that we aren’t fully aware of and in touch with the inner place from which attention and intention originate. This is what Scharmer calls our blind spot. By moving through Scharmer’s U process, we consciously access the blind spot and learn to connect to our authentic Self—the deepest source of knowledge and inspiration—in the realm of “presencing,” a term coined by Scharmer that combines the concepts of presence and sensing. Based on ten years of research and action learning and interviews with over 150 practitioners and thought leaders, Theory U offers a rich diversity of compelling stories and examples and includes dozens of exercises and practices that allow leaders, and entire organizations, to shift awareness, connect with the best future possibility, and gain the ability to realize it.

Listening Ministry

Author : Susan K. Hedahl
Publisher : Fortress Press
ISBN 13 : 9781451418668
Total Pages : 138 pages
Book Rating : 4.4/5 (186 download)

DOWNLOAD NOW!

Book Synopsis Listening Ministry by : Susan K. Hedahl

Download or read book Listening Ministry written by Susan K. Hedahl and published by Fortress Press. This book was released on with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a unique blend of theological reflection on listening, new and tested research on listening as it relates to church leadership, and suggested forms of listening education and skills assessment in a continual effort to locate and understand listening as the heart of effective and faithful ministry.

The Contrarian's Guide to Leadership

Author : Steven B. Sample
Publisher : John Wiley & Sons
ISBN 13 : 0787967076
Total Pages : 231 pages
Book Rating : 4.7/5 (879 download)

DOWNLOAD NOW!

Book Synopsis The Contrarian's Guide to Leadership by : Steven B. Sample

Download or read book The Contrarian's Guide to Leadership written by Steven B. Sample and published by John Wiley & Sons. This book was released on 2003-04-18 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this offbeat approach to leadership, college president Steven B. Sample-the man who turned the University of Southern California into one of the most respected and highly rated universities in the country-challenges many conventional teachings on the subject. Here, Sample outlines an iconoclastic style of leadership that flies in the face of current leadership thought, but a style that unquestionably works, nevertheless. Sample urges leaders and aspiring leaders to focus on some key counterintuitive truths. He offers his own down-to-earth, homespun, and often provocative advice on some complex and thoughtful issues. And he provides many practical, if controversial, tactics for successful leadership, suggesting, among other things, that leaders should sometimes compromise their principles, not read everything that comes across their desks, and always put off decisions.

The Handbook of Listening

Author : Debra L. Worthington
Publisher : John Wiley & Sons
ISBN 13 : 1119554144
Total Pages : 480 pages
Book Rating : 4.1/5 (195 download)

DOWNLOAD NOW!

Book Synopsis The Handbook of Listening by : Debra L. Worthington

Download or read book The Handbook of Listening written by Debra L. Worthington and published by John Wiley & Sons. This book was released on 2020-07-08 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: A unique academic reference dedicated to listening, featuring current research from leading scholars in the field The Handbook of Listening is the first cross-disciplinary academic reference on the subject, gathering the current body of scholarship on listening in one comprehensive volume. This landmark work brings together current and emerging research from across disciples to provide a broad overview of foundational concepts, methods, and theoretical issues central to the study of listening. The Handbook offers diverse perspectives on listening from researchers and practitioners in fields including architecture, linguistics, philosophy, audiology, psychology, and interpersonal communication. Detailed yet accessible chapters help readers understand how listening is conceptualized and analyzed in various disciplines, review the listening research of current scholars, and identify contemporary research trends and areas for future study. Organized into five parts, the Handbook begins by describing different methods for studying listening and examining the disciplinary foundations of the field. Chapters focus on teaching listening in different educational settings and discuss listening in a range of contexts. Filling a significant gap in listening literature, this book: Highlights the multidisciplinary nature of listening theory and research Features original chapters written by a team of international scholars and practitioners Provides concise summaries of current listening research and new work in the field Explores interpretive, physiological, phenomenological, and empirical approaches to the study of listening Discusses emerging perspectives on topics including performative listening and augmented reality An important contribution to listening research and scholarship, The Handbook of Listening is an essential resource for students, academics, and practitioners in the field of listening, particularly communication studies, as well as those involved in linguistics, language acquisition, and psychology.

Listening & Caring Skills

Author : John Savage
Publisher : Abingdon Press
ISBN 13 : 1426723172
Total Pages : 154 pages
Book Rating : 4.4/5 (267 download)

DOWNLOAD NOW!

Book Synopsis Listening & Caring Skills by : John Savage

Download or read book Listening & Caring Skills written by John Savage and published by Abingdon Press. This book was released on 2010-09-01 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: The secret to leadership and transformation of a group--or of another person--is the quality of the relationship one person has with another. The effective group leader or counselor will be the person who learns how to listen to other people. By studying and employing listening skills, church leaders will engage others more compassionately, allowing them to feel that their needs are being met. These skills can be used with persons who are terminally ill, inactive at church, going through a divorce, in a family with a severely ill person, unemployed, seeking a new church, grieving, traumatized by catastrophe, going through teenage adolescence, in marriage counseling, or leading a ministry team. John Savage offers eleven specific and teachable listening skills for improving relationships among those who do ministry in small-group settings or when offering counsel to others. The skills are taught through oral exercises and unfailingly helpful examples from actual congregational situations. The skills include paraphrasing, productive questions, perception check, expression of feelings and emotions, fogging, negative inquiry, behavior description, and story listening.

Leading by Listening and Obeying

Author : Jason T. Quimby
Publisher : Outskirts Press
ISBN 13 : 9781478748069
Total Pages : 148 pages
Book Rating : 4.7/5 (48 download)

DOWNLOAD NOW!

Book Synopsis Leading by Listening and Obeying by : Jason T. Quimby

Download or read book Leading by Listening and Obeying written by Jason T. Quimby and published by Outskirts Press. This book was released on 2015-02-13 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: A LEADERSHIP BOOK THAT YOU DO NOT WANT TO MISS! This book is a must read for ALL business students and all current and future business managers. Quimby will give you practical tips to deal with all aspects of business management. It is particularly interesting for professionals in the retail, distribution, and wholesale areas. Quimby provides some insight into the successful management of Iberia Tiles which is considered one of the leading ceramic tile, marble, and stone importing and distribution companies in Southeast Florida. Quimby not only provides insight that will help the reader professionally but also provides good practical and spiritual insights that will enhance the personal life as well.

Leaders Eat Last

Author : Simon Sinek
Publisher : Penguin
ISBN 13 : 1101623039
Total Pages : 370 pages
Book Rating : 4.1/5 (16 download)

DOWNLOAD NOW!

Book Synopsis Leaders Eat Last by : Simon Sinek

Download or read book Leaders Eat Last written by Simon Sinek and published by Penguin. This book was released on 2014-01-07 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestseller by the acclaimed, bestselling author of Start With Why and Together is Better. Now with an expanded chapter and appendix on leading millennials, based on Simon Sinek's viral video "Millenials in the workplace" (150+ million views). Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders create environments in which people naturally work together to do remarkable things. In his work with organizations around the world, Simon Sinek noticed that some teams trust each other so deeply that they would literally put their lives on the line for each other. Other teams, no matter what incentives are offered, are doomed to infighting, fragmentation and failure. Why? The answer became clear during a conversation with a Marine Corps general. "Officers eat last," he said. Sinek watched as the most junior Marines ate first while the most senior Marines took their place at the back of the line. What's symbolic in the chow hall is deadly serious on the battlefield: Great leaders sacrifice their own comfort--even their own survival--for the good of those in their care. Too many workplaces are driven by cynicism, paranoia, and self-interest. But the best ones foster trust and cooperation because their leaders build what Sinek calls a "Circle of Safety" that separates the security inside the team from the challenges outside. Sinek illustrates his ideas with fascinating true stories that range from the military to big business, from government to investment banking.

Active Listening: Improve Your Ability to Listen and Lead, Second Edition

Author : Center for Creative Leadership
Publisher : Center for Creative Leadership
ISBN 13 : 160491937X
Total Pages : 38 pages
Book Rating : 4.6/5 (49 download)

DOWNLOAD NOW!

Book Synopsis Active Listening: Improve Your Ability to Listen and Lead, Second Edition by : Center for Creative Leadership

Download or read book Active Listening: Improve Your Ability to Listen and Lead, Second Edition written by Center for Creative Leadership and published by Center for Creative Leadership. This book was released on 2019-09-13 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today’s leaders. In this new edition, we’ve added tips and advice dealing with virtual active listening, and incorporated up-to-date research from both inside and outside CCL to make sure you can best meet the leadership challenges you face in today’s world.

A Leader's Gift

Author : Barry Banther
Publisher : Greenleaf Book Group
ISBN 13 : 1626340579
Total Pages : 216 pages
Book Rating : 4.6/5 (263 download)

DOWNLOAD NOW!

Book Synopsis A Leader's Gift by : Barry Banther

Download or read book A Leader's Gift written by Barry Banther and published by Greenleaf Book Group. This book was released on 2014-04-22 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can no longer count on old motivational tricks to inspire loyalty among your associates. The rules of leading have changed, and now you must be able to take a diverse team and win with them quickly. Barry Banther knows how to equip you for today’s business world because he knows what lasting leadership is made of. He has identified five qualities that aren’t things leaders have; rather, they are things they give away freely and frequently to everyone they lead in the workplace. By embracing and demonstrating the five qualities expounded in this book, you will become a leader who brings out the best in your associates, whether you’re a new manager or you occupy a C-suite office. Banther consults with and trains the teams of CEOs of family-owned as well as Fortune 100 companies. He has been the lead consultant on more than 400 leadership development engagements and has written 50-plus leadership training programs that are used by companies worldwide. After a career in broadcasting and, later, teaching and administration at the college level, Banther served three Florida governors as their appointee to oversee private higher education and was elected to an unprecedented three terms as chairman of the Florida State Board of Independent Colleges and Universities. Having learned the hard way—caring about numbers rather than people—Banther can tell you with confidence that when leaders put others first they themselves become more valuable to their team and their company than any authority or job title could ever mandate! That’s also the best way to grow your bottom line: deploy the right people with the right skills at the right time to create loyal and repeat customers!