Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Knock Your Socks Off Selling
Download Knock Your Socks Off Selling full books in PDF, epub, and Kindle. Read online Knock Your Socks Off Selling ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis Knock Your Socks Off Selling by : Jeffrey H. Gitomer
Download or read book Knock Your Socks Off Selling written by Jeffrey H. Gitomer and published by Amacom Books. This book was released on 1999 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Book Synopsis Knock Your Socks Off Prospecting by : William Miller
Download or read book Knock Your Socks Off Prospecting written by William Miller and published by AMACOM/American Management Association. This book was released on 2005 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Another knockout in the grand tradition of "Knock Your Socks Off Service"!
Book Synopsis Managing Knock Your Socks Off Service by : Chip Bell
Download or read book Managing Knock Your Socks Off Service written by Chip Bell and published by AMACOM. This book was released on 2013-05-01 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
Book Synopsis Delivering Knock Your Socks Off Service by : Ron Zemke
Download or read book Delivering Knock Your Socks Off Service written by Ron Zemke and published by AMACOM Div American Mgmt Assn. This book was released on 2003 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines the skills and techniques of providing superior customer service.
Book Synopsis Knock Your Socks Off Service Recovery by : Ron Zemke
Download or read book Knock Your Socks Off Service Recovery written by Ron Zemke and published by Amacom Books. This book was released on 2000 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.
Book Synopsis Tales of Knock Your Socks Off Service by : Kristin Anderson
Download or read book Tales of Knock Your Socks Off Service written by Kristin Anderson and published by Amacom. This book was released on 1998 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
Author :Performance Research Associates Publisher :AMACOM Div American Mgmt Assn ISBN 13 :0814414451 Total Pages :382 pages Book Rating :4.8/5 (144 download)
Book Synopsis 101 Activities for Delivering Knock Your Socks Off Service by : Performance Research Associates
Download or read book 101 Activities for Delivering Knock Your Socks Off Service written by Performance Research Associates and published by AMACOM Div American Mgmt Assn. This book was released on 2009-06-17 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers’ needs. Taking the unique position of seeing things from the customer’s perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: • how to say no • empathy vs. sympathy • service recovery • listening • email • telephone skills • customers from hell • winning words and soothing phrases • anticipting customer needs • building reliability • customer feedback • keeping a stress log • and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Book Synopsis Friends Knock Your Socks Off! by : Dee Lindner
Download or read book Friends Knock Your Socks Off! written by Dee Lindner and published by Peter Pauper Press. This book was released on 2008-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's a little monkeying around among friends? In this celebration of friendship, sock monkey dolls spread cheer with their homemade smiles, and humor with their antics. Stuffed with character, these lovable little critters show with humor and pizzazz what we value most in our friendships-a certain "sole" connection filled with the magic of laughter and affection.
Book Synopsis Managing Knock Your Socks Off Service by : Chip R. BELL
Download or read book Managing Knock Your Socks Off Service written by Chip R. BELL and published by AMACOM Div American Mgmt Assn. This book was released on 2007-05-17 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: * find and retain service-oriented people * get to know customers intimately * build a service vision * train and coach * create and maintain a service management process that aligns people, systems, and customers * involve and empower employees * recognize and reward good performance. Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
Book Synopsis Knock Your Socks Off Answers by : Kristin Anderson
Download or read book Knock Your Socks Off Answers written by Kristin Anderson and published by Amacom Books. This book was released on 1995 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things.
Book Synopsis The Complete Book of Classic Volkswagens by : John Gunnell
Download or read book The Complete Book of Classic Volkswagens written by John Gunnell and published by Motorbooks International. This book was released on 2017-06-20 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: See the entire chronology of air-cooled Volkswagens in The Complete Book of Classic Volkswagens, a beautifully illustrated overview of one of the oldest and best-known foreign car brands in America.
Book Synopsis How to Kill a Rock Star by : Tiffanie DeBartolo
Download or read book How to Kill a Rock Star written by Tiffanie DeBartolo and published by Sourcebooks, Inc.. This book was released on 2005-09-01 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Funny, tender, edgy. I wanted the love story to go on forever."—Joan Johnston, bestselling author of No Longer a Stranger Written in the wonderfully honest, edgy, and hilarious voice she perfected in God-Shaped Hole, Tiffanie DeBartolo shines in a passionate new story of music, love, and sacrifice. Eliza Caelum, a young music journalist, is finally getting her footing in New York when she meets Paul Hudson, a talented songwriter and lead singer of the band Bananafish. They soon realize they share more than a reverence for rock music and plunge headlong into love. When Bananafish is signed by a big corporate label, and Paul is on his way to becoming a major rock star, Eliza's past forces her to make a heartbreaking decision that might be the key to Paul's sudden disappearance. A layered and emotional look into the world of music, this raw summer read will resonate with readers who loved Daisy Jones & the Six by Taylor Jenkins Reid. Praise for Tiffanie DeBartolo's God-Shaped Hole: "From highs to heartbreak, DeBartolo conjures an affair to remember."—People "Honest, raw, and engaging."—Booklist "This generation's Love Story."—Kirkus Reviews
Book Synopsis The Best You'll Ever Have by : Shannon Mullen
Download or read book The Best You'll Ever Have written by Shannon Mullen and published by Random House. This book was released on 2010-09-30 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shannon Mullen has been demystifying great sex for women in the comfort of their own homes with her popular Safina sex salons. In The Best You'll Ever Have, she shares intimate confessions from these women-only salons and answers all the questions women really want to ask about their sexuality.This groundbreaking book illuminates subjects from how to find that mysterious G-spot to how to use popular sex toys. With chapters including 'Claiming the Clitoris', 'Tush Talk', 'The Secrets of the P-Spot'and 'Toy Stories', the authors leave no area of sexual curiosity unexplored, revealing what's hot about different positions, accessories, and lots more, including elegant illustrations. The Best You'll Ever Have features the actual voices of real women who share what they truly think and have genuinely learned about their bodies, turn-ons, turn-offs, and ways to make sex as fabulous as it should be. Straight-talking, hilarious, and deliciously confessional, this is must-have bedtime reading.
Book Synopsis Coaching Knock Your Socks Off Service by : Ron Zemke
Download or read book Coaching Knock Your Socks Off Service written by Ron Zemke and published by Amacom Books. This book was released on 1997 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the basics of managing like a coach, and presents ideas for coaching in particular situations, including training and motivating new employees
Book Synopsis Sustaining Knock Your Socks Off Service by : Thomas K. Connellan
Download or read book Sustaining Knock Your Socks Off Service written by Thomas K. Connellan and published by AMACOM Div American Mgmt Assn. This book was released on 1993 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ron Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspects of service quality, describe the powerful strategies that companies need to know to hang on to the efforts they started in the "gold rush" toward service quality.
Download or read book The Sandler Rules written by and published by Greenleaf Book Group. This book was released on 2009 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: All prospects lie, all the time. Never ask for the order. Get an I.O.U. for everything you do. Don't spill your candy in the lobby. Until now, these unique rules (and 45 more) were given out only to Sandler Training clients in special seminars and private coaching. After three decades of proven success, the secrets are out in "The Sandler Rules". And when salespeople know the rules, they get results. Early in his sales career, David Sandler observed that some salespeople work hard and struggle for every deal, while others consistently, and almost effortlessly, uncover new opportunities and close sales. Why is it, he wondered, that two salespeople selling the same product in the same market can have such different results? Are great salespeople born with a special gift -- perhaps the right personality? Were they better educated? Did they have more experience? Were they just lucky to find themselves in the right places at the right times with the right people? No, they simply understood human relationships. Using Eric Berne's Transactional Analysis, Sandler devised a selling system and distilled forty-nine unforgettable rules that are frank, sometimes fun, and always easy to put to use. Sandler Training CEO David Mattson, coauthor of "Five Minutes with VITO", delivers this fresh and often funny guidebook, filled with real-world tactics for successful prospecting, qualifying, deal-making, closing, and referral generation.
Download or read book Happy Feet written by Cathy Carron and published by Cathy Carron Collection. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Popular knitwear designer Cathy Carron has gone from head (her bestselling Hattitude) to toe, with this unique collection of socks, stockings, legwarmers, slippers, sandal socks, and more. Perfect for advanced beginner to advanced knitters, the more than 40 fashion-forward designs offer a variety of fun styles and challenges, including tube or spiral shapes, turned heels, afterthought heels, and toe-up. A helpful introduction gives readers a leg up on terminology, sizing, and fiber choices.
