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Keep Calm Because I Am A Guest Services Supervisor
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Book Synopsis The Emotional Organization by : Stephen Fineman
Download or read book The Emotional Organization written by Stephen Fineman and published by John Wiley & Sons. This book was released on 2009-02-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace. Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings Includes research on policy, change, management and professional practice Exposes the influence of workplace cultures, power and institutional expectations on emotion Reveals the darker and oppressive features of emotion management in organizations Applies recent critical organizational theory to emotion.
Book Synopsis Managing Customer Service by : Jenny Hayes
Download or read book Managing Customer Service written by Jenny Hayes and published by Gower Publishing, Ltd.. This book was released on 1998 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jenny Hayes and Frances Dredge offer a concise introduction to the business reasons for building good relationships with customers, and also examine the management framework of customer service.
Book Synopsis Motivate Yourself to Impress How to Make ‘Em Love Ya’ and Pick Ya’! by : Katrika Sterling-Hamilton
Download or read book Motivate Yourself to Impress How to Make ‘Em Love Ya’ and Pick Ya’! written by Katrika Sterling-Hamilton and published by Xlibris Corporation. This book was released on 2016-03-04 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Motivate Yourself to Impress —Have you ever felt lost about what to say on a job interview? —Have you thought you knew what to say but had a nervous breakdown during the interview process? Studies show that one out of two individuals on job interviews made poor mistakes that cost them the position. Another 19 percent of applicants felt they slipped up when writing their resumes and cover letters. Look no further! If you are one of the millions of individuals that struggle with interviewing skills, this book is for you! How would you like to know the secrets to getting hired the first time on a job interview? This volume is packed with real-world examples from a range of clinical settings and sample interactions to help you land your dream career. This book teaches you the following: —How to sharpen your interviewing skills —How to write strong resumes and cover letters —How to improve your communication skill productivity by 500 percent with how and what to say at your next job interview —How to answer those tough interview questions If you are ready to learn and dominate your next job interview, this book is a must. Let me be your guide to you hearing the two words you want to hear from your next job interview: “You’re hired!”
Book Synopsis Resilience and Courage by : Patricia Elliot
Download or read book Resilience and Courage written by Patricia Elliot and published by AuthorHouse. This book was released on 2020-08-17 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: A toolkit for success; offering reflective stories, activities and more, this book is essential for everyone in their journey toward achieving positive mental health. Promoting action for a positive lifestyle and strategies for improved overall wellbeing. ‘A beautiful soul, who shone from within when passionately talking of her 7 attributes for success. Some years ago, there I was sat in a room filled with people, yet I felt the only one in the audience. Pat’s engaging and friendly style using visualisation and humour connected directly with everyone as she inspired and motivated us all to practically improve and encourage ourselves as individuals. Pat’s honesty and willingness to share her own fallibility resonated with us all, and really did lead to a superbly powerful message. Danielle McGregor
Book Synopsis Where Did That Come From? by : Anne Riches
Download or read book Where Did That Come From? written by Anne Riches and published by eBookIt.com. This book was released on 2013-02 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever 'lost it'? Said or done something you wish you hadn't? Or maybe you didn't say or do something and wish you had! If you understand why this happens, it's easier to manage it. And that's what this short introductory eBook is about: Keeping control of our emotions. It shows us why, in a split second, we can lose control and provides tips and strategies on what we can do about it. This quick and easy read is ideal for busy leaders or change managers who want to develop their emotional and reaction management skills. It also provides insights into why people react negatively to change and withhold their buy-in.
Book Synopsis 7 Attributes for Success by : Patricia Elliot
Download or read book 7 Attributes for Success written by Patricia Elliot and published by AuthorHouse. This book was released on 2010-06 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a very practical approach to dealing with life in general. If you want to improve your overall wellbeing it is well worth reading. It is relevant to anyone who wants to improve their wellbeing and to any organisation that wants to couple staff wellbeing with stress legislation compliance. Written in friendly language and being clear, engaging and practical it has the ability to make everyone pause and ponder on their own lives and the lives of others. Reading about, understanding the attributes and using the techniques will increase your awareness, confidence and esteem. You will feel less stressed and by practising the techniques you can and will improve your lifestyle. This book is Patricia's alternative approach to developing people within their own environments. Anyone, no matter how experienced or inexperienced, would be foolish not to have a copy in their possession at all times as it will positively change their lives. 'I read it from cover to cover as I was unable to put it down until I had concluded it. As a result, I felt strongly connected to Patricia's philosophies. I highly recommend that you purchase this book'. SM
Download or read book Finding My Gravy written by Joyce Gantt and published by Trafford Publishing. This book was released on 2011-11-28 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Joi Glamier, a thirty-something baby-faced, workaholic beauty who's romantically shy, suddenly realizes she may have put love on hold for too long. Having no prospect on the horizon, she goes on a manhunt. In her efforts to land a man, she changes her wardrobe from business bland to sexy. Heeding her mother's advice, she takes up some outside interests besides work. On her dating journey, she's surprised when younger men find her sexually desirable; but being a woman with a decidedly more conservative view of making love, she doesn't want to succumb to life's temptations and become just another easy chick. With her business-savvy mind, Joi makes up a thirty-step foolproof plan to win and keep Mr. Right. In her search for true love, color lines are crossed, and she finds herself caught in the middle of two complicated love triangles. When her friends' relationships are crumbling, will she keep hope alive? In the end, Joi must listen to her heart to choose her soul mate. You'll enjoy this amorous, witty, sensually charged, happily-ever-after love story. If you've been longing for a classic-style love story that addresses the issues of today, this book is for you. Tell a friend.
Book Synopsis How 2 Become a Police Community Support Officer by : Richard McMunn
Download or read book How 2 Become a Police Community Support Officer written by Richard McMunn and published by How2Become Ltd. This book was released on 2010-03 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Behind the Smile written by George Gmelch and published by Indiana University Press. This book was released on 2012-03-21 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Behind the Smile is an inside look at the world of Caribbean tourism as seen through the lives of the men and women in the tourist industry in Barbados. The workers represent every level of tourism, from maid to hotel manager, beach gigolo to taxi driver, red cap to diving instructor. These highly personal accounts offer insight into complex questions surrounding tourism: how race shapes interactions between tourists and workers, how tourists may become agents of cultural change, the meaning of sexual encounters between locals and tourists, and the real economic and ecological costs of development through tourism. This updated edition updates the text and includes several new narratives and a new chapter about American students' experiences during summer field school and home stays in Barbados.
Book Synopsis Powerful Phrases for Effective Customer Service by : Renée Evenson
Download or read book Powerful Phrases for Effective Customer Service written by Renée Evenson and published by HarperChristian + ORM. This book was released on 2012-09-12 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
Book Synopsis Exceptional Customer Service- Retaining your Customers for Life! by : GERARD ASSEY
Download or read book Exceptional Customer Service- Retaining your Customers for Life! written by GERARD ASSEY and published by Gerard Assey. This book was released on 2021-04-12 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: No business today can afford to ignore two very important people -2C’s –Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is just waiting to grab him as he drops from your list! Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business and the money…and that’s the person who wins and keeps customers. In today’s service-oriented economy, excellent service is more than a competitive weapon-it’s a survival skill but distressingly only a few organizations are really delighting their customers. Rest assured that if you don’t provide this excellent service, someone else would! This therefore has to be the key focus of every organization: to remind themselves that every single person in the organization from the topmost person right to the lowest in rank can effect or have an impact on customers, by the way they treat them and therefore must have the ‘hat’ of a Customer Service Professional always on. Sales and Service are not to be looked at separate functions-They are two sides of the same coin, both having the same ultimate goal- To satisfy the customer! In today’s world it’s even more important, where Sales, Marketing, Service and Operations share a common goal: Creating and Retaining Customers. And to create and retain customers we have to combine Good Selling with Good Service. And remember, delivering ‘Exceptional Customer Service’ that makes a positive, lasting impression on customers, takes more than courtesy…it’s much more! It starts with understanding that Exceptional Customer Service is from the customer’s point of view. Many organizations spend a lot of time looking inwards and are organized accordingly. The truly customer-centered organization takes time to think through the procedures and systems that work best for the customer. This puts the customer at the very center of the organization. What you do, how you do it, how well it must be done and proving it can be done again and again…are only the fundamentals and this book: “Exceptional Customer Service-Retaining your Customers for Life!” will help you do just that! It will help create a memorable experience for every customer, by meeting expectations and going beyond satisfying their needs- making it easy to do business…thereby making everybody win! The Customer, your Company and the Employees!
Book Synopsis Once Touched, Never Forgotten by : Natasha Tate
Download or read book Once Touched, Never Forgotten written by Natasha Tate and published by Harlequin. This book was released on 2011-11-15 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Super-exec Stephen Whitfield and high-flying colleague Colette Huntington both understand the rules of their attraction. One: it will never be anything more than a fling. Two: either can walk away at any time they wish.... Only, Colette hasn't counted on walking away pregnant. And, to Stephen's frustration, after Colette other women don't seem to provide quite the same satisfaction. Now Stephen's going to lay down some new rules--rules that will most definitely give him the opportunity to indulge his craving for Colette once more....
Book Synopsis Cashier Mastery: Essential Guide, Terminology, and Cashier Interview Questions Answers by : Sumitra Kumari
Download or read book Cashier Mastery: Essential Guide, Terminology, and Cashier Interview Questions Answers written by Sumitra Kumari and published by Sumitra Kumari. This book was released on 2024-08-11 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Cashier Mastery: Essential Guide, Terminology, and Cashier Interview Questions Answers" is your go-to resource for mastering the role of a cashier. This straightforward guide covers the key terms and concepts every cashier needs to know, along with practical tips for delivering excellent customer service. It also includes common cashier interview question and answer to help you confidently prepare for your cashier job interview. Whether you're just starting out or looking to improve your skills, this cashier career book provides the essential knowledge you need to succeed as a cashier. Whether you're preparing for your first job or looking to advance in your career, these practical tips and strategies will help you stand out as a top candidate. This cashier book covers it all. You'll find detailed explanations of key concepts and terms, ensuring you're familiar with everything from basic transaction processes to more complex scenarios like refunds and discounts. Cashier Mastery is your go-to resource for mastering the skills and knowledge necessary to thrive as a cashier. It's not just about handling money, it's about delivering excellent customer service, managing transactions efficiently, and navigating the challenges of the retail environment with professionalism. Start your journey toward cashier excellence today with cashier mastery: essential guide, terminology, and cashier interview questions and answer. The essential guide for anyone looking to succeed in this vital role.
Download or read book Nasty Little Cuts written by Tina Baker and published by Serpent's Tail. This book was released on 2022-02-24 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: FROM THE #1 EBOOK BESTSELLING AUTHOR OF CALL ME MUMMY 'Gripped my throat and didn't let go until the final, searing sentence' - CAROLINE ENGLAND A nightmare jolts Debs awake. She leaves the kids tucked up in their beds and goes downstairs. There's a man in her kitchen, holding a knife. But it's not an intruder. This is her husband Marc, the father of her children. Once, their differences were what drew them together. Him, the ex-army officer from a good family. Her, the fitness instructor who grew up over a pub. But now they grate to the point of drawing blood. Marc screams in his sleep. And Debs hardly knows the person she's become, or why she lets him hurt her. Neither of them is completely innocent. Neither is totally guilty. Marc is taller, stronger, and more vicious, haunted by a war he can't forget. But he has no idea what Debs is capable of when her children's lives are at stake... This gripping read about a relationship built on passion, poisoned by secrets and violence will keep you turning the pages all night. Perfect for readers of Blood Orange and Big Little Lies. 'A slow-burn thriller, both horrifying and touching' - CATHERINE COOPER
Book Synopsis The Fashion Industry and Its Careers by : Michele M. Granger
Download or read book The Fashion Industry and Its Careers written by Michele M. Granger and published by Bloomsbury Publishing USA. This book was released on 2015-03-12 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised editon of: Fashion: the industry and its careers / Michele M. Granger. 2012
Book Synopsis In-Service Training for Aquatic Professionals by : Bruce Carney
Download or read book In-Service Training for Aquatic Professionals written by Bruce Carney and published by Jones & Bartlett Learning. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: This case study-based manual provides a variety of scenarios that aquatic staff could face at any time. The manual also includes a CD-ROM, which provides a template for creating additional case studies and a database tracking system to conveniently document and printout reports containing personal certifications, expiration dates, and training hours.As a lifeguard and trainer of lifeguards, you are responsible for ensuring that your aquatic personnel have the appropriate knowledge and skills to do well on the job. This case study-based manual gives you a variety of scenarios that your staff could face at any time. The user-friendly approach will guide you through the many case study training sessions provided. Achieving and maintaining superior-level skills and safety standards requires constant practice and attention, and these products in the E&A aquatics series are here for you to rely on. Includes CD-ROM.
Book Synopsis The Complete Manager Makeover by : Lisa I. Perez SPHR SHRM-SCP
Download or read book The Complete Manager Makeover written by Lisa I. Perez SPHR SHRM-SCP and published by AuthorHouse. This book was released on 2021-06-30 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are hundreds of books on leadership and management but The Complete Manager Makeover offers a nuts and bolts approach to answer questions like “what exactly do I say and do in this situation?” It provides a road map to follow with people management, so whether your hiring, interviewing, training or managing performance this book has it all. You’ll learn regulatory compliance with practical application including what to do, what to say, and how to modify what you say depending on the person and situation. The free Supplemental Toolkit gives you additional materials and tools to manage your most important career asset, the people. 10% of the proceeds from The Complete Manager Makeover (The CMM) book sales, products & services are donated to 501c3 organizations for their clean water initiatives. They include TheWaterBearers whose mission is to inspire those who have access to clean water to get it to those who do not and Blood:Water whose vision is to end the water and HIV/AIDS crises in Africa.
