Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Jobcentre Plus
Download Jobcentre Plus full books in PDF, epub, and Kindle. Read online Jobcentre Plus ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Author :Great Britain: Parliament: House of Commons: Committee of Public Accounts Publisher :The Stationery Office ISBN 13 :9780215036230 Total Pages :36 pages Book Rating :4.0/5 (362 download)
Book Synopsis Jobcentre Plus by : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Download or read book Jobcentre Plus written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2007-10-09 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report follows on from a earlier NAO report (HCP 24, session 2006-07, ISBN 9780102943795). Personal Advisers assess needs of people looking for work and point them towards the right kind of assistance needed to find a job. In 2005-06, Jobcentre Plus had some 9,300 advisers at a salary cost of £238 million, conducting in total 10.8 million jobseeker interviews. They are also the gateway to various New Deal programmes, which has cost £5 billion since 1997. With the Government's aim of increasing the employment rate to 80%, personal advisers will have an important role. The Committee has set out a number of conclusions and recommendations, including: that the Department for Work and Pensions aim of assisting 1 million people on benefit into work, will require Jobcentre Plus to keep a good knowledge of employers' short and medium term skill needs as well as training opportunities; Jobcentre Plus should take care to protect advisers from unnecessary administrative work, interruptions of interviews to a minimum and allow more discretion and flexibility to advisers on individual cases; in 2005-06 customers failed to attend around 1.8 million scheduled interviews, whilst customers turned up late on average for around one in six interviews, Jobcentre Plus could do more to remind customers of their responsibilities, but also take account of local transport needs and use text messages and phone calls to remind customers of appointment times; improving the amount of time personal advisers spend with customers is a key element in helping Jobcentre Plus in achieving its efficiency targets and in helping it to be effective in achieving organisational objectives of helping people find work.
Author :Great Britain. Parliament. House of Commons. Committee of Public Accounts Publisher :The Stationery Office ISBN 13 :9780215523556 Total Pages :40 pages Book Rating :4.5/5 (235 download)
Book Synopsis The Roll-out of the Jobcentre Plus Office Network by : Great Britain. Parliament. House of Commons. Committee of Public Accounts
Download or read book The Roll-out of the Jobcentre Plus Office Network written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and published by The Stationery Office. This book was released on 2008 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Between 2002 and 2008 the Department for Work and Pension replaced over 1,500 jobcentres and social security offices across Great Britain with a network of just over 800 modernised Jobcentre Plus offices. The aim was to improve significantly the job-seeking experience and the delivery of benefits by providing a service similar to that offered by a bank or modern retailer. To achieve such a radical shift the Department merged the Employment Service and the Benefits Agency into a new integrated service Jobcentre Plus. This roll-out was one of the largest public sector construction programmes undertaken in the UK in recent years. Having learnt lessons from early difficulties, the project was successful in delivering nearly all the planned offices, while making savings against the original budget of £2.2 billion. The estate rationalisation generated savings of £135 million a year, and the Department estimates that the roll-out will ultimately lead to cumulative benefits of £6 billion. The successful delivery of the programme can be attributed to sound governance, intelligent use of existing guidance and external advice, strong support from the leadership of the organisation and, critically, the consistent senior management team. The successful implementation of the project has important lessons for other major government programmes.
Author :Great Britain: Parliament: House of Commons: Work and Pensions Committee Publisher :The Stationery Office ISBN 13 :9780215027979 Total Pages :100 pages Book Rating :4.0/5 (279 download)
Book Synopsis The Efficiency Savings Programme in Jobcentre Plus by : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Download or read book The Efficiency Savings Programme in Jobcentre Plus written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2006-03-18 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the past two years Jobcentre Plus has faced considerable upheaval in trying to accommodate both organisational change and meet the DWP target for efficiency savings (which requires the loss of 15,000 staff by March 20008). This report looks at how these changes have affected the ability of the Agency to meet its objectives in relation to: employment and training programmes; the capacity and role of Personal Advisors; the performance of the Customer Management System; the principles behind and the performance of Contact Centres. It concludes that too much was attempted too quickly, the planning and IT processes were not up to the job and service levels suffered. As a result Jobcentre Plus failed one of the tests of the Gershon programme that service quality should not deteriorate as a result of the efficiency process.
Book Synopsis Jobcentre Plus Customer Service Performance and Delivery by : Colin Talbot
Download or read book Jobcentre Plus Customer Service Performance and Delivery written by Colin Talbot and published by . This book was released on 2005 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Department for Work and Pensions by : Great Britain. National Audit Office
Download or read book Department for Work and Pensions written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2009 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Department for Work and Pensions has made progress in reducing the number of leaflets that it produces for its customers and in making application forms simpler and shorter. The Department has significantly changed the way in which it provides information in recent years with a growth in telephone enquiries and in online provision. The Department has reduced the quantity of leaflets that it produces for customers, from 208 different leaflets in 2005 at a cost of �10.3 million to 53 leaflets in 2008 costing �1.7 million. It has also reduced the length of most of its forms, though some are unnecessarily long and guidance notes are complicated and the Department's computer generated letters are overly long and confusing for customers. The Department has put telephone calls at the centre of its application process. It is also increasingly using the internet to communicate with customers. In response to the rise in applications for the Jobseeker's Allowance, up by 81 per cent in the six months to January 2009, the Department plans to implement systems giving customers the option of full online applications for contributory Jobseeker's Allowance from summer 2009, rather than February 2010 as originally planned. Cost efficiencies from online provision have still to be realised fully. Though forms can be downloaded from the internet it is not yet possible to apply for most benefits online, meaning that staff and customer time is taken up handling claims over the telephone or face to face.
Author :Great Britain. Parliament. House of Commons. Work and Pensions Committee Publisher :The Stationery Office ISBN 13 :9780215526656 Total Pages :96 pages Book Rating :4.5/5 (266 download)
Book Synopsis DWP's Commissioning Strategy and the Flexible New Deal by : Great Britain. Parliament. House of Commons. Work and Pensions Committee
Download or read book DWP's Commissioning Strategy and the Flexible New Deal written by Great Britain. Parliament. House of Commons. Work and Pensions Committee and published by The Stationery Office. This book was released on 2009 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: The design and delivery of employment programmes are critical to the success of welfare reform and fundamental to the Government's aspiration of an 80 per cent employment rate. The new Flexible New Deal (FND) programme will be part of the revised JSA regime and will be delivered by large prime contractors who will work with subcontractors at a subregional level. Prime contractors will be given longer contracts and have greater autonomy to design individualised support for customers who have been unemployed for more than 12 months. The Committee welcomes the move towards longer contracts and endorses the principles of the FND programme, and was impressed by the work that Jobcentre Plus staff are undertaking to prepare for the introduction of the new regime. Yet there are significant concerns that fundamental flaws exist in the design of FND and the assumptions on which it is based. The Department for Work and Pensions (DWP) accepts that on-flows onto FND could be 300 per cent higher than first indicated, with implications for resources at the providers, and possible delays in implementing FND in some areas. The Committee urges DWP to confirm that changes will be made to the budget to reflect the massive increase in predicted onflows to FND. It might not be possible for providers to meet the targets on which contractor payments are principally based, and the Committee received evidence to suggest that the financial model for FND is flawed and its targets unrealistic. It is crucial that DWP and other departments ensure that collaborative working with City Strategies, local authorities and other local Partners is facilitated at all levels if joint commissioning is to become a reality.
Author :Great Britain: Parliament: House of Commons: West Midlands Regional Committee Publisher :The Stationery Office ISBN 13 :9780215543424 Total Pages :140 pages Book Rating :4.5/5 (434 download)
Book Synopsis The effect of the economic downturn on the people in the West Midlands by : Great Britain: Parliament: House of Commons: West Midlands Regional Committee
Download or read book The effect of the economic downturn on the people in the West Midlands written by Great Britain: Parliament: House of Commons: West Midlands Regional Committee and published by The Stationery Office. This book was released on 2010-01-26 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report is the Committee's second inquiry in the effect of the economic downturn on the people of the region. The Committee's terms of reference are: what problems exist and how their effect can be minimised in advance of an economic upturn; how effectively Government agencies and other regional bodies are addressing these problems; and what advice and assistance people need to help them live more sustainable lifestyles in the future. The Committee was particularly interested in the level of indebtedness and home repossessions; availability of appropriate training; the adequacy of assistance and social cohesion. The Committee is concerned that some of those areas most in need of additional Government assistance may not be aware of new funding available and do not have the capacity to bid for it. They understand that the Taskforce should not be seen as the answer to every problem in the region and that it was set up to focus on the initial economic impact of the downturn. However the Taskforce has reach within the region and uninhibited connection to Whitehall. It is also recognised that the region's third sector has not been as fully engaged as they had hoped.
Author :Great Britain. Parliamentary and Health Service Ombudsman Publisher :The Stationery Office ISBN 13 :9780102959048 Total Pages :100 pages Book Rating :4.9/5 (59 download)
Book Synopsis Putting Things Right by : Great Britain. Parliamentary and Health Service Ombudsman
Download or read book Putting Things Right written by Great Britain. Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2009 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2007-08 the Parliamentary Ombudsman received 7,341 complaints about government departments and a range of other public bodies. Of these, 2,574 were about the Department for Work and Pensions (DWP). This is not surprising given the size and nature of DWP's business, serving as they do over 20 million customers at any one time. It is understandable, even inevitable, that mistakes will happen. What is important is how DWP dealt with the complaints arising from mistakes. Many, but by no means all, of the complaints received could have been resolved much sooner and by DWP themselves, if the complaint handling had been more customer focused. This report contains an anonymised digest of selected cases, highlighting poor information, delays, poor record-keeping, poor communication. Local resolution of complains should be the most efficient way to secure an appropriate outcome. It is hoped the report will encourage DWP to seek ways to improve the service they provide to citizens.
Author :Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher :The Stationery Office ISBN 13 :9780215560674 Total Pages :102 pages Book Rating :4.5/5 (66 download)
Book Synopsis Good governance and civil service reform by : Great Britain: Parliament: House of Commons: Public Administration Select Committee
Download or read book Good governance and civil service reform written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2011-07-18 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Committee's report on an evaluation of Whitehall departments' plans for structural change in response to the twin challenges of major public service reform and significantly reduced administrative budgets.The Committee expresses concern that the centre of Government, notably the Treasury and the Cabinet Office, is providing neither strategic leadership nor a governance framework to departments in managing their change programmes. The demand is immediate for an all encompassing strategic approach to change, minimising disaggregation and ensuring a 'joined up Government' approach."
Book Synopsis Benchmarking Carrots and Sticks by : Julie Castonguay
Download or read book Benchmarking Carrots and Sticks written by Julie Castonguay and published by Amsterdam University Press. This book was released on 2009 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social benchmarking is an evaluation method in which the performance levels of different public social programs are compared, either relatively to each other or to an absolute value. The first part of this research discusses the use of social benchmarking for the evaluation of active labour market policies. This part also develops a social benchmark model, which can be used to assess the performance of active labour market policies in general, and work-based employment programs in specific. The second part of this research consists of the actual benchmarking of the work-based employment programs in five countries: Australia, Canada, the Netherlands, Switzerland and the United Kingdom
Author :Great Britain: Parliament: House of Commons: Work and Pensions Committee Publisher :The Stationery Office ISBN 13 :9780215559401 Total Pages :164 pages Book Rating :4.5/5 (594 download)
Book Synopsis Work Programme by : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Download or read book Work Programme written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2011-05-08 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Work Programme will be implemented nationwide from June 2011, and will replace the range of existing programmes to help benefit claimants find jobs. It will be delivered on a regional basis by a framework of prime contractors, the majority of which will come from the private sector. These prime contractors will be paid by the Government based on their results in achieving sustainable employment for jobseekers. Prime contractors are expected to subcontract service provision to specialist local organisations, including voluntary sector providers. There is a risk that, even under the payment-by-results model, Work Programme providers might focus on the clients they assess as being easier to help. The Committee recommends that the Government keeps the payment model under review and assesses the outcomes for all participants. The Work Programme creates a significant financial challenge for prime contractors. This might lead to some clients receiving lower quality support and to significant costs to the Government in responding to service failures. The Government should put contingency arrangements in place to ensure the continuity of provision for clients. The Department for Work and Pensions (DWP) should remind prime contractors that a key aspect of their role is to bear financial risk, rather than passing it on to subcontractors disproportionately. Contracting arrangements need to ensure that subcontractors are fairly managed and that prime contractors are able to hold subcontractors to account for poor performance. The DWP must establish robust and independent arbitration and sanctioning arrangements.
Author :Great Britain: Department for Work and Pensions Publisher :The Stationery Office ISBN 13 :9780101729024 Total Pages :152 pages Book Rating :4.7/5 (29 download)
Book Synopsis Ready for work by : Great Britain: Department for Work and Pensions
Download or read book Ready for work written by Great Britain: Department for Work and Pensions and published by The Stationery Office. This book was released on 2007-12-13 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: This paper sets out the Government's strategy for moving people from being passive recipients of benefits to becoming active in seeking and preparing for work. It builds on the reform principles set out in the green paper "In work, better off: the next steps to full employment" (Cm. 7130, ISBN 9780101713023) and relates to the policies set out in the skills document "Opportunity, employment and progression: making skills work" (Cm. 7288, ISBN 9780101728829) and to the proposals to implement the Leitch Review set out in "World class skills ..." (Cm. 7181, ISBN 9780101718127). It deals in particular with creating a stronger framework of rights and responsibilities, and supporting people to find work through a personalised and responsive approach. Policies include: making work pay, to ensure long-term claimants see a significant rise in their incomes when they take a job; lone parents with older children will have to seek work, and availability of affordable childcare will be a key part of the assessment by Jobcentre Plus staff; modernisation of the New Deal arrangements; Jobcentre Plus will lead the job search for the first 12 months; support for disabled people and people with health conditions will be revised, with Employment and Support Allowance replacing Incapacity Benefit, and Pathways to Work and a Work Capability Assessment being available; Jobcentre Plus will be at the heart of the system, and will work in partnership with public, private and third sector specialist providers, employers and local communities; integrated employment and skills provision, with basic skills screening and more support for training.
Book Synopsis The Missing Million by : Kate Stanley
Download or read book The Missing Million written by Kate Stanley and published by Institute for Public Policy Research. This book was released on 2003 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Great Britain: Parliament: House of Commons: Work and Pensions Committee Publisher :The Stationery Office ISBN 13 :9780215555687 Total Pages :114 pages Book Rating :4.5/5 (556 download)
Book Synopsis Youth employment and the future jobs fund by : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Download or read book Youth employment and the future jobs fund written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2010-12-21 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Future Jobs Fund (FJF) was established by the previous Government in April 2009 as an emergency response to the rise in youth unemployment in 2008 and 2009. Its aim was the creation of job opportunities for young people on Jobseeker's Allowance and adults on any benefit who lived in areas with particularly high rates of unemployment. The initial target was to create 150,000 temporary (six-month) posts by March 2011, to ensure no young people were left behind due to unemployment. The scheme was then extended and expanded with the aim of creating 200,000 temporary posts by March 2012. In May 2010, the Coalition Government cancelled the extension of the programme as a measure to address the public spending deficit, and announced that no new entrants would be permitted beyond March 2011. The new Government's view was that the FJF was a high-cost programme, with each job costing up to £6,500, and that similar results and job sustainability could be achieved through its new overarching welfare-to-work scheme, the Work Programme, to be launched in June 2011. The Committee states that it was too soon to assess whether the Future Jobs Fund has been successful in supporting unemployed young people in finding permanent employment. The Committee further states, that the Government needs to learn lessons from the FJF and ensure that the Work Programme includes sufficient levers and financial incentives to prevent providers ignoring young people who are more difficult to place in work. Also that apprenticeships may not be the most suitable route into employment for those young people at the highest risk of long-term unemployment and that alternative provision should be made available.
Book Synopsis Increasing employment rates for ethnic minorities by : Great Britain: National Audit Office
Download or read book Increasing employment rates for ethnic minorities written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2008-02 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a significant gap between the employment rates of the ethnic minority and general populations - currently 14.2 percentage points. This gap costs the economy some £8.6 billion annually. During the last ten years there has been a slow but steady reduction of 2.8 percentage points in the gap. The Department for Work and Pensions (the Department) is responsible for helping people into employment, largely through a range of services provided by Jobcentre Plus offices across the country. It has a Public Service Agreement target to reduce significantly the ethnic minority employment gap over the three years to spring 2008. The Department is on course to meet this target. There have been a number of projects and programmes specifically targeted at ethnic minorities - ethnic minority outreach, ethnic minority flexible fund, specialist employment advisers, fair cities, partners outreach for ethnic minorities - as well as those aimed at the wider disadvantaged community, including the deprived areas fund and the city strategy. The NAO has not assessed the strategy in purely value for money terms, as there are wider benefits and social justice associated with success in this area. The Department has made progress, but the NAO believes greater continuity would have achieved more. A recent move away from a direct focus on ethnic minorities towards wider disadvantaged groups carries the risk that ethic minorities will not get the help that they need to gain employment.
Book Synopsis The Social Fund 20 Years On by : Chris Grover
Download or read book The Social Fund 20 Years On written by Chris Grover and published by Routledge. This book was released on 2016-02-24 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2008 the Social Fund had been in operation for 20 years. This has provided a timely opportunity to not only critically reflect upon its introduction in 1988 and its operation in the past two decades, but also to place it within its historical context. There is a particular need to engage with the argument that was made in the 1980s that relieving need by way of loan was new in social security policy. In this groundbreaking study, Chris Grover provides the reader with evidence that this is not the case by locating Social Fund loans in a lengthy history of debate about, and practice in, loaning poor relief and social security. Using primary data hitherto unused in social policy research, Grover shows that there is a long history embedded in British systems of poor relief of authorities having the power to loan applicants either cash that had to be repaid or providing food and items, the value of which then had to be repaid. Understanding this history will give a greater depth to our understanding of the state's purposes in relieving the financial needs of the poorest people as well as to our knowledge of contemporary social security policy.
Book Synopsis Reducing the risk of violent crime by : Great Britain: National Audit Office
Download or read book Reducing the risk of violent crime written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2008-02-21 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Home Office has been effective at raising the profile of domestic violence and alcohol related crime and encouraging local action to address these issues. Such action is likely to have made some contribution to the overall fall in levels of violent crime. It has not yet managed to address successfully barriers which are reducing the effectiveness of crime prevention activities at a local level and which have been raised in previous reports by the National Audit Office and the Committee of Public Accounts. However, the Home Office has made some progress in addressing these barriers. The persistence of these barriers means that good practice has not been extended from small initiatives, and Crime and Disorder Reduction Partnerships have not been able to take a long-term, strategic approach to tackling violent crime. There are a number of NAO recommendations.
