Itilr V4 Complete Certification Guidebook

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ITIL Foundation Exam Study Guide

Author : Liz Gallacher
Publisher : John Wiley & Sons
ISBN 13 : 1119943647
Total Pages : 420 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis ITIL Foundation Exam Study Guide by : Liz Gallacher

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Author : Claire Agutter
Publisher : IT Governance Ltd
ISBN 13 : 1787782204
Total Pages : 211 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition by : Claire Agutter

Download or read book ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition written by Claire Agutter and published by IT Governance Ltd. This book was released on 2020-04-28 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

Author : Claire Agutter
Publisher : IT Governance Publishing Ltd
ISBN 13 : 1787782158
Total Pages : 79 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition by : Claire Agutter

Download or read book ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition written by Claire Agutter and published by IT Governance Publishing Ltd. This book was released on 2020-04-14 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

ITIL® 4 – A Pocket Guide

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9401804400
Total Pages : 141 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis ITIL® 4 – A Pocket Guide by : Jan van Bon

Download or read book ITIL® 4 – A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2019-04-30 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.

ITIL Foundation, ITIL

Author : The Stationery Office
Publisher : Stationery Office Books (TSO)
ISBN 13 : 9780113316076
Total Pages : 0 pages
Book Rating : 4.3/5 (16 download)

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Book Synopsis ITIL Foundation, ITIL by : The Stationery Office

Download or read book ITIL Foundation, ITIL written by The Stationery Office and published by Stationery Office Books (TSO). This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

ITIL(R) V4 Complete Certification Guidebook

Author : Jaden Locus
Publisher : Independently Published
ISBN 13 : 9781654616809
Total Pages : 120 pages
Book Rating : 4.6/5 (168 download)

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Book Synopsis ITIL(R) V4 Complete Certification Guidebook by : Jaden Locus

Download or read book ITIL(R) V4 Complete Certification Guidebook written by Jaden Locus and published by Independently Published. This book was released on 2020-01-02 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) V4 Complete Certification Guidebook Find out what kind of preparation you need to pass the Information Technology Infrastructure Library (ITIL(R)) 4 Foundation test on your first go. With the help of this guide, the author wants individuals to extend their comprehension regarding ITIL(R), which has turned out to be the standard structure for the IT support industry, its core values, and practices. You can figure out how the fourth industrial revolution has carried its new modifications with the help of ITIL(R) 4. Also, you can discover the four key components of support management, and how they may be relevant to the successful assistance as well as significant worth for the clients. Besides, an individual may find out about the service value chain, the constant improvement model, the core values, and significantly more. ITIL(R) - ITIL(R) is a (registered) Trade Mark of AXELOS Limited. All rights reserved. Topics covered in this book: Exams Fundamentals Service Organizations Service Management Value Organizations and people Services and Products Service Offerings Service relationships Outcomes Costs Risks Utility and Warranty Dimensions of service management Organizations and people Information and Technology Partners and suppliers Value streams and processes Service Value System Opportunity, Demand and Value Governance Guiding Principles Focus on value Start where you are Progress and Feedback Collaborate and Promote Think and work Keep it simple Service Value Chain Planning Improve Engage Design and Transition Build Delivery and support Continual improvement What is the vision? Where are we now? Where do we want to be? Take action How to keep the momentum? General Management Practices Management practices Continuous Improvement Information Security Management Relationship Management Supplier Management Architecture Management Service management practices Change Control Incident Management Problem Management Service desk Service level management Service request management IT Asset management Conclusion Practice test

ITIL® Foundation

Author : iCertify Training
Publisher :
ISBN 13 : 9781797913698
Total Pages : 136 pages
Book Rating : 4.9/5 (136 download)

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Book Synopsis ITIL® Foundation by : iCertify Training

Download or read book ITIL® Foundation written by iCertify Training and published by . This book was released on 2019-02-27 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL Foundation CERTIFICATION GUIDE INCLUDES:20+ High Quality self-paced online videos6 Realistic full-lenght practice tests170+ Pages200+ Realistic Questions including chapter quizExamination call-outs Get certified on your first attemptTo get access to the companion content; kindly reach out to [email protected] based on instructions provided on the book. ITIL® provides a framework of best-practice guidance for IT service management, and since its creation, ITIL has grown to become the most widely accepted approach to IT service management in the world.This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content and coverage of ITIL. This guide describes the key principles of IT service management and provides a high-level overview of each of the corepublications and associated lifecycle phases within ITIL:■ ITIL Service Strategy■ ITIL Service Design■ ITIL Service Transition■ ITIL Service Operation■ ITIL Continual Service Improvement.An overview of the qualifications scheme is also included. The guidance in the ITIL publications is applicable generically and is of benefit to all IT organizations irrespective of their size or the technology in use. It is neither bureaucratic nor unwieldy ifutilized sensibly and in full recognition of the business needs of the organization.

ITIL 4 Foundation Exam Study Guide

Author : Liz Gallacher
Publisher : Sybex
ISBN 13 : 9781119556756
Total Pages : 0 pages
Book Rating : 4.5/5 (567 download)

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Book Synopsis ITIL 4 Foundation Exam Study Guide by : Liz Gallacher

Download or read book ITIL 4 Foundation Exam Study Guide written by Liz Gallacher and published by Sybex. This book was released on 2020-01-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new, fully-updated edition of the popular guide for the ITIL 4 Foundation Exam —everything needed for exam success! The Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service and management. ITIL certification is gained through examination administered by AXELOS, the body established to develop, manage, and operate qualifications in best practice. Foundation certification—as well as subsequent Intermediate, Expert, and Master-level certification—is sought by employers throughout the IT industry. The ITIL 4 Foundation Exam Study Guide is the leading resource for anyone preparing for certification. Written by accredited ITIL trainers and Certified ITIL Experts, this up-to-date second edition is organized around the latest 2018 ITIL Foundation syllabus. Six sections offer complete and accurate coverage of IT service management and ITIL service strategy, design, transition, operation, and continual improvement. New coverage of DevOps, Agile, and Leanreflects the most current exam objectives. Self-assessment tests, exam essentials, review questions, chapter summaries, practice exams, and more enable readers to be fully prepared for exam day. Based on the authors' real-world experience teaching ITIL students, this guide: Covers 100% of the Foundation exam objectives in clear, concise language Explains every topic in full and provides effective review tools and resources Uses tables, flowcharts, illustrations, bulleted lists, and highlighted key learning points to strengthen reader comprehension and retention Includes access to an online test bank of valuable study tools, including practice exams, flashcards, and a glossary of key terms Designed specifically for readers who prefer self-study rather than expensive prep courses, ITIL 4 Foundation Exam Study Guide: 2018 Update is a must-have book for candidates preparing to take the exam as well as anyone interested in IT service management.

ITIL Foundation Essentials

Author : Claire Agutter
Publisher : IT Governance Publishing
ISBN 13 : 1849284008
Total Pages : 140 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis ITIL Foundation Essentials by : Claire Agutter

Download or read book ITIL Foundation Essentials written by Claire Agutter and published by IT Governance Publishing. This book was released on 2012-09-06 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.

Become ITIL® 4 Foundation Certified in 7 Days

Author : Abhinav Krishna Kaiser
Publisher : Apress
ISBN 13 : 9781484263600
Total Pages : 453 pages
Book Rating : 4.2/5 (636 download)

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Book Synopsis Become ITIL® 4 Foundation Certified in 7 Days by : Abhinav Krishna Kaiser

Download or read book Become ITIL® 4 Foundation Certified in 7 Days written by Abhinav Krishna Kaiser and published by Apress. This book was released on 2020-11-26 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry

ITIL® 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification

Author : Claire Agutter
Publisher : IT Governance Ltd
ISBN 13 : 1787782964
Total Pages : 287 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis ITIL® 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification by : Claire Agutter

Download or read book ITIL® 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification written by Claire Agutter and published by IT Governance Ltd. This book was released on 2021-11-18 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: An excellent supplement to any ITIL 4 High-velocity IT training course ITIL® 4 High-velocity IT (HVIT) – Your companion to the ITIL 4 Managing Professional HVIT certification is a study guide designed to help students pass the ITIL® 4 High-velocity IT module.

Become ITIL Foundation Certified in 7 Days

Author : Abhinav Krishna Kaiser
Publisher : Apress
ISBN 13 : 1484221648
Total Pages : 263 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis Become ITIL Foundation Certified in 7 Days by : Abhinav Krishna Kaiser

Download or read book Become ITIL Foundation Certified in 7 Days written by Abhinav Krishna Kaiser and published by Apress. This book was released on 2016-12-30 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

ITIL V4 Revision Guide

Author : Andrei Gheorghiu
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (114 download)

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Book Synopsis ITIL V4 Revision Guide by : Andrei Gheorghiu

Download or read book ITIL V4 Revision Guide written by Andrei Gheorghiu and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Master ITIL Foundation objectives and pass the exam with flying colors About This Video This course prepares you for the ITIL 4 Foundation exam, covering all relevant topics in the official syllabus. The videos in this course contain real-life examples and exam tips to help you gain the ITIL 4 Foundation certification You'll master the latest version of ITIL; this course also includes references to key changes from version 3 In Detail The ITIL (Information Technology Infrastructure Library) Foundation certification recognizes the skills and knowledge required by individuals working in the IT Service Management domain. This course adopts a truly dynamic, hands-on approach and will enhance your knowledge of key topics in the world's most popular IT Service Management (ITSM) framework. You will begin by briefly covering key concepts, elements, and terminology used in IT Service Management. In-depth discussion follows, covering the most relevant topics: ITIL guiding principles, the four dimensions of service management, service value systems, and service value chains. Guided by real-world examples from your expert trainer, you will learn how to integrate ITIL best practices in day-to-day service management. This course will be a vital stepping-stone in your exam preparation, helping you confidently gain the ITIL certification. By the end of the course, you will be confident enough to ace the ITIL 4 certification exam; you'll have a solid understanding of its core concepts and principles; and will be able to implement them in your own organization.

Service operation

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
ISBN 13 : 0113310463
Total Pages : 278 pages
Book Rating : 4.1/5 (133 download)

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Book Synopsis Service operation by : Great Britain. Office of Government Commerce

Download or read book Service operation written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL V2 Foundation Complete Certification Kit

Author : Claire Engle
Publisher :
ISBN 13 : 9781921573651
Total Pages : 96 pages
Book Rating : 4.5/5 (736 download)

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Book Synopsis ITIL V2 Foundation Complete Certification Kit by : Claire Engle

Download or read book ITIL V2 Foundation Complete Certification Kit written by Claire Engle and published by . This book was released on 2009 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL (Information Technology Infrastructure Library) v2 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL v2 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. This edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL v2 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL v2 Foundation Complete Certification Kit is has delivered ITIL certification to numerous users. As the industry standard in terms of Process, Service and IT Service Management, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL framework, ITIL certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL v2 Foundation certification exam, including: - Real-world scenarios that describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. - Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. - A Real World Guide to ITIL v2 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT ServiceManagement. - Ability to assess what you've learned with challenging ITIL Foundation exam style questions. - Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL. - Materials developed on the specific syllabus and exam criteria - so that you can be confident in achieving exam success on your first attempt. Editorial Reviews - Read the book, took the online course and test, PASSED. - This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended. - I've been an IS project manager for over 10 years. I've studied ITIL materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceding my exam. Read the book about 3 times. - I took the ITIL Foundation exam and got 98% of the questions correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary). - The book and course made me confident in sitting the exam, and is the best such book that I've come across. - Worth it especially since you have access to the online learning component as well. - Good focus on ITIL's processes (things important to ITIL Foundation and passing the test that your experience in IT may not help you) - Highly recommended, I passed in one go!

ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course

Author : Tim Malone
Publisher : Emereo Pty Limited
ISBN 13 : 9780980485240
Total Pages : 158 pages
Book Rating : 4.4/5 (852 download)

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Book Synopsis ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course by : Tim Malone

Download or read book ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course written by Tim Malone and published by Emereo Pty Limited. This book was released on 2008 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL Framework, ITIL Certification and IT Service Management. This Kit contains the book and online course access that provides everything you need to prepare for the ITIL V3 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. ITIL V3 Foundation Complete Certification Kit This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ITIL V3 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need. . Real-world scenarios put what you've learned in the context of service solutions . Thought provoking questions to challenge your thinking and understanding . Exam Essentials in each chapter helps you zero in on what you need to know . Includes practice exam questions A Real World Guide to ITIL V3 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. . Practice what you've learned with challenging ITIL Foundation exam style questions . Based on specific exam objectives - use this as a lab manual for certification preparation.

Itil

Author : Jason Dion
Publisher : Independently Published
ISBN 13 : 9781719993241
Total Pages : 142 pages
Book Rating : 4.9/5 (932 download)

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Book Synopsis Itil by : Jason Dion

Download or read book Itil written by Jason Dion and published by Independently Published. This book was released on 2018-08-31 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, you will receive a crash course that will introduce you to everything you need to know in order to pass the ITIL® Foundation certification exam. This book covers just the essentials with no fluff, filler, or extra material, so you can learn the material quickly and conquer the certification exam with ease. This book assumes that you have no previous experience with the ITIL® framework and will teach you the bare minimum you need to know in order to take and pass the ITIL® Foundation certification exam on your first attempt. This book will NOT teach you everything you need to know to be efficient or effective in implementing the ITIL® Framework in your organization. This text is designed to get you to pass the certification exam, not to make you an expert in ITIL®.Due to the design of this text, we will move at a very quick pace through the material. If you read this entire book and take the practice exams located at the end of the text (scoring at least an 85% or higher), you will be ready to take and pass the ITIL® Foundation exam on your first attempt!(Please register your book at www.DionTraining.com to gain access to the accompanying online video course as a free bonus.)Dion Training is an Authorized Training Organization (ATO) for the ITIL Foundations exam. Discount exam vouchers are available through our website for students.