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Author : CLAIRE. STATIONERY OFFICE. AGUTTER
Publisher :
ISBN 13 : 9780113313570
Total Pages : pages
Book Rating : 4.3/5 (135 download)
Download or read book ITIL FOUNDATION HANDBOOK [CHINESE EDITION]. written by CLAIRE. STATIONERY OFFICE. AGUTTER and published by . This book was released on 2013 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
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Author : Stationery Office
Publisher :
ISBN 13 : 9780113313587
Total Pages : 158 pages
Book Rating : 4.3/5 (135 download)
Download or read book ITIL Foundation Handbook [pack of 10 Copies - Chinese Edition] written by Stationery Office and published by . This book was released on 2013-02-05 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: This quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
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Author : Christian F. Nissen
Publisher :
ISBN 13 : 9780113312832
Total Pages : 160 pages
Book Rating : 4.3/5 (128 download)
Download or read book Passing your ITIL foundation exam [Chinese Edition] written by Christian F. Nissen and published by . This book was released on 2011-05-31 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the latest syllabus and ITIL content from a learning perspective, for use with the ITIL foundation exam. It contains practical advice for candidates and offers an overview of the purpose and objectives of the ITIL framework. There are sample questions throughout , along with a mock foundation exam with answers that are throughly explained and referenced to aid the learning process.
Author : Claire Agutter
Publisher : IT Governance Ltd
ISBN 13 : 1787782204
Total Pages : 211 pages
Book Rating : 4.7/5 (877 download)
Download or read book ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition written by Claire Agutter and published by IT Governance Ltd. This book was released on 2020-04-28 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
Author : Stationery Office
Publisher :
ISBN 13 : 9780113312450
Total Pages : 190 pages
Book Rating : 4.3/5 (124 download)
Download or read book ITIL V3 Foundation Handbook (Arabic Translation Pack Of 10) written by Stationery Office and published by . This book was released on 2010-05-27 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL V3 foundation handbook (Arabic translation pack Of 10)
Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087530579
Total Pages : 381 pages
Book Rating : 4.0/5 (875 download)
Download or read book Foundations of ITIL® written by Jan van Bon and published by Van Haren. This book was released on 2007-09-09 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
Author : itSMF Foundation
Publisher :
ISBN 13 : 9780113314614
Total Pages : 276 pages
Book Rating : 4.3/5 (146 download)
Download or read book ITIL Foundation Handbook written by itSMF Foundation and published by . This book was released on 2015-06-23 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Author : itSMF Foundation
Publisher :
ISBN 13 : 9780113314607
Total Pages : 276 pages
Book Rating : 4.3/5 (146 download)
Download or read book ITIL Foundation Handbook written by itSMF Foundation and published by . This book was released on 2015-06-23 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Author : Jan Schilt
Publisher : Van Haren
ISBN 13 : 9087538731
Total Pages : 299 pages
Book Rating : 4.0/5 (875 download)
Download or read book ABC of ICT written by Jan Schilt and published by Van Haren. This book was released on 2008-10-03 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value
Author : Liz Gallacher
Publisher : John Wiley & Sons
ISBN 13 : 1119942756
Total Pages : 420 pages
Book Rating : 4.1/5 (199 download)
Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-10-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Author : Liz Gallacher
Publisher : John Wiley & Sons
ISBN 13 : 1119943647
Total Pages : 420 pages
Book Rating : 4.1/5 (199 download)
Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Author : AXELOS
Publisher :
ISBN 13 : 9780113315260
Total Pages : 276 pages
Book Rating : 4.3/5 (152 download)
Download or read book ITIL Foundation Handbook (Japanese Translation) written by AXELOS and published by . This book was released on 2015 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handy pocketbook from the Official Publisher of ITIL is a quick-reference revision guide designed to help students prepare for their ITIL v3 foundation exam.
Author : Stationery Office
Publisher :
ISBN 13 : 9780115017988
Total Pages : 584 pages
Book Rating : 4.0/5 (179 download)
Download or read book The Stationery Office Annual Catalogue 2011 written by Stationery Office and published by . This book was released on 2012-04-12 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Stationery Office annual catalogue 2011 provides a comprehensive source of bibliographic information on over 4900 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in 2011.
Author : itSMF Foundation
Publisher :
ISBN 13 : 9780113314829
Total Pages : 336 pages
Book Rating : 4.3/5 (148 download)
Download or read book ITIL Foundation Handbook written by itSMF Foundation and published by . This book was released on with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Author : Troy DuMoulin
Publisher : Van Haren
ISBN 13 : 9087532210
Total Pages : 117 pages
Book Rating : 4.0/5 (875 download)
Download or read book Defining IT Success Through The Service Catalog written by Troy DuMoulin and published by Van Haren. This book was released on 2007-02-12 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Author : Yvette Backer
Publisher : Van Haren
ISBN 13 : 9087530412
Total Pages : 119 pages
Book Rating : 4.0/5 (875 download)
Download or read book BiSL®: Business Information Services Library written by Yvette Backer and published by Van Haren. This book was released on 2007-10-05 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a public domain standard which is consistent with ITIL and ASL. This management guide is an easy to use guide about the how and why of the Framework BiSL, Business Information Service Library, that is governed by the ASL BiSL Foundation. It describes the best way to manage and execute business information management in day-to-day practice, and how BiSL can be of use with this. To illustrate the implementation of BiSL, a separate case history is being evolved throughout the text. Supports EXIN BiSL Exams
Author : Stationery Office (Great Britain)
Publisher :
ISBN 13 :
Total Pages : 564 pages
Book Rating : 4.3/5 (243 download)
Download or read book The Stationery Office Annual Catalogue written by Stationery Office (Great Britain) and published by . This book was released on 2010 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt:
