It Services Business Management

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IT Services Business Management

Author : DUBEY SANJIVA SHANKAR
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 8120345312
Total Pages : 222 pages
Book Rating : 4.1/5 (23 download)

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Book Synopsis IT Services Business Management by : DUBEY SANJIVA SHANKAR

Download or read book IT Services Business Management written by DUBEY SANJIVA SHANKAR and published by PHI Learning Pvt. Ltd.. This book was released on 2012-02-11 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: In IT Services, the businesses are managed with a customer-centric approach. This book, through various concepts, processes and stages, explores the need and framework of IT Services business, and how they are managed to deliver services par excellence. The book comprehensively explains how ITSE (IT Services Enterprises) strategies are analyzed and formulated with the help of three-dimensional cube—customer-centricity, niche vs. end-to-end offering and disruptive innovation vs. gradual innovation. The book further teaches that a good marketing must start with an integrative vision of the ITS Enterprise, and reveals how a customer plays a dominant role in co-creating IT Services. It also details on the various stages of sales cycle called Sales funnel, and how the sales team manages the sales opportunity’s progress. The concluding chapters discuss the aspects needed for the survival and growth of the ITSE firms; the factors that propel growth—Demand, Quality of the business environment and Supply response of an enterprise. It also shows how the future of the IT Services depend on the combination of—Business environment, Information and Communication Technology (ICT) trends, IT Services business model trends and IT governance trends. The book is well-supported with the diagrams and illustrations to explain the concepts clearly. The Review Questions are also incorporated to analyze the students’ learning skills. The book is intended for the postgraduate students of business administration, MCA and MSc (IT). Besides, the book will also be beneficial for the IT Services executives and managers.

Service Management

Author : Richard Normann
Publisher :
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Service Management by : Richard Normann

Download or read book Service Management written by Richard Normann and published by . This book was released on 1991-05-03 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.

Management 2.0

Author : Forrest Breyfogle, 3rd
Publisher :
ISBN 13 : 9781735288208
Total Pages : 300 pages
Book Rating : 4.2/5 (882 download)

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Book Synopsis Management 2.0 by : Forrest Breyfogle, 3rd

Download or read book Management 2.0 written by Forrest Breyfogle, 3rd and published by . This book was released on 2020-08 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, written in an easy-to-access novel format, provides practitioners and managers with: A free software app for response-metric tracking that provides insight not possible with traditional metric reporting techniques. A methodology for improvement project selection so that the big-picture will benefit from the project′s completion. A clickable Lean Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) process-improvement roadmap that integrates the application of Lean and Six Sigma tools so that the right tool is used at the right time when undertaking process improvement efforts. A methodology to statistically show and quantify at the 30,000-foot-level the benefit from process improvement efforts. This book provides direction on how organizations can resolve issues that commonly occur with: Traditional control charts and process capability reporting techniques. AQL testing and reporting. Lean Six Sigma deployments. This book provides direction in how organizations can benefit from the wise application of: Statistical and non-statistical techniques. Design of Experiments (DOE) in both manufacturing and transactional processes. In this book, Jorge and his golfing MBA buddies discover a no-nonsense methodology that minimizes the risk of organizations' doing bad things. As well, the described method provides direction for establishments to move toward the achievement of the 3Rs of business; that is, everyone doing the Right things, and doing them Right at the Right time. This novel describes the application of Integrated Enterprise Excellence (IEE). The IEE system offers much flexibility, including a means for effectively managing an organization remotely. Described is how Jorge implemented IEE in his Harris Hospital and how his golfing MBA friends applied and also benefited from the methodology in their manufacturing and transactional organizations. IEE provides a comprehensive 9-step system that CEOs, presidents, general managers, executives, managers, leaders, practitioners, and others can use to resolve elephant-in-the-room management issues such as: Business goals not being met. Scorecards leading to harmful, if not destructive, behaviors. Persistent day-to-day firefighting problems. Business strategies that are very generic and/or difficult to translate to organizational work environments. Lean events and other improvement projects that can consume many resources but often do not offer a quantifiable benefit to the business as a whole. Lean Six Sigma process improvement deployments that have improvement projects, which are either not completed in a timely fashion or which make substantial financial claims that are questionable. This book offers an easy-to-understand book-character dialog on how to implement Deming's management philosophy and deliver a system for managing the needs of ISO 9000, Baldrige award criteria, and Shingo Prize criteria all at one time through the IEE business management system.

Technology Business Management

Author : Todd Tucker
Publisher : Technology Business Management Council
ISBN 13 : 9780997612707
Total Pages : pages
Book Rating : 4.6/5 (127 download)

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Book Synopsis Technology Business Management by : Todd Tucker

Download or read book Technology Business Management written by Todd Tucker and published by Technology Business Management Council. This book was released on 2016-05-31 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: For many CIOs, the value they deliver is elusive. It's not that they do not create positive business outcomes, it's that they have a hard time demonstrating value for the money spent. As a result, many IT leaders find themselves trapped in a vicious cycle of defending their budgets, cutting resources when times are tight, and struggling to keep pace with an insatiable business appetite for innovation. Meanwhile, business leaders increasingly rely on the cloud and other third parties for their technology needs, finding clear tradeoffs between cost, features, risk, and speed of delivery at their fingertips. CIOs must not only compete with these alternatives, they must embrace the new reality of a multi-sourced, service-oriented world.Many IT leaders are taking a more proactive approach to optimizing value. By using shared facts about cost, consumption, quality, risk and performance, hundreds of CIOs have empowered value conversations centered on cost-for-performance, business-aligned portfolios, investments in innovation and enterprise agility. The tradeoffs they've illuminated changed the tone of their meetings and instilled a business mindset in IT decisions.By reading this book, you'll discover and learn the following:-A practical, applied framework -- called Technology Business Management -- for creating and using shared facts to make better decisions about people, technologies, services and investments-A standard taxonomy of resources, technologies and services for CIOs to translate between IT, financial, and business perspectives-Creating transparency to empower decision makers, demonstrate cost-efficiency, shape demand and plan in step with the business-What your technology business model says about the value you deliver and the disciplines you employ-How to shift from project portfolio management to service portfolio management to both improve alignment and adopt more agile approaches to innovation and development-How to optimize run-the-business spending by optimizing infrastructure, outsources, labor and services and rationalizing your portfolios for better alignment-How to improve your ability to change the business by better governing innovation investments and improving enterprise agility-How to create and execute a roadmap for improving data and decision making capabilities over time while reaping rewards at every stage of maturity

Advanced Trends in ICT for Innovative Business Management

Author : Katarzyna Szymczyk
Publisher : CRC Press
ISBN 13 : 1000405990
Total Pages : 298 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Advanced Trends in ICT for Innovative Business Management by : Katarzyna Szymczyk

Download or read book Advanced Trends in ICT for Innovative Business Management written by Katarzyna Szymczyk and published by CRC Press. This book was released on 2021-06-29 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains a collection of scientific chapters addressing the emerging trends in IT and telecommunications, as well as the issues that accompany them in business. It addresses issues in cyber applications, ICT solutions and innovative cyber know-how, and demonstrates how high-tech IT communications resources can be used to improve business production, sales and service strategies, supply chains and logistics. The book is based on articles from ICCMIT’20, extending their approach to specific chapters. The chapters cover issues such as financial management, technological upgrades, Industry 4.0 and the trend towards sustainable development. It utilizes examples of technologically advanced enterprises developing under Industry 4.0 assumptions at the stage of digital transformation, which integrate digital technologies and business processes. In addition, this book discusses issues related to cyber risk management and the implementation of a number of safeguards for digitized enterprises. Enterprises that orient themselves towards technological innovations find that they can reach customers faster, are more effectively managed and can achieve a competitive advantage over other businesses. This book will be a great aid to professionals in such companies, both in IT departments and in the management team.

Information Technology Management: A Business Plan Enabler: Book 1: Principles

Author : Dennis McBreen
Publisher :
ISBN 13 : 9781970063028
Total Pages : 216 pages
Book Rating : 4.0/5 (63 download)

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Book Synopsis Information Technology Management: A Business Plan Enabler: Book 1: Principles by : Dennis McBreen

Download or read book Information Technology Management: A Business Plan Enabler: Book 1: Principles written by Dennis McBreen and published by . This book was released on 2019-01-29 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book demonstrates how the IT complex can be viewed & managed as any other company business unit which contributes to the company's "bottom-line." The view is based upon an IT management model that is business plan-driven; comprehensive of IT's management & technical functions; and inclusive of both IT & business unit responsibilities.

Integrating Business Management Processes

Author : Titus De Silva
Publisher : CRC Press
ISBN 13 : 100009748X
Total Pages : 417 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Integrating Business Management Processes by : Titus De Silva

Download or read book Integrating Business Management Processes written by Titus De Silva and published by CRC Press. This book was released on 2020-07-29 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrating Business Management Processes: Management and Core Processes (978-0-367-48549-8, 365816) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness. This volume, with its series of examples and procedures, shows how organizations can benefit from satisfying customer requirements and the requirements of ISO standards to gain entry into lucrative markets. It provides a comprehensive coverage of the key management and core processes. Topics include the impact of management systems on business performance, strategic planning, risk management, good manufacturing practices, purchasing, production and provision of services, new product planning, warehousing and logistics, sales management and several other topics. This book, along with its two companion volumes, is a practical guide for real managers, designed to help them manage their business more effectively and gain competitive advantage. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

Handbook of Service Business

Author : John R. Bryson
Publisher : Edward Elgar Publishing
ISBN 13 : 1781000417
Total Pages : 465 pages
Book Rating : 4.7/5 (81 download)

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Book Synopsis Handbook of Service Business by : John R. Bryson

Download or read book Handbook of Service Business written by John R. Bryson and published by Edward Elgar Publishing. This book was released on 2015-04-30 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook co

Global Business Management

Author : Abel Adekola
Publisher : Routledge
ISBN 13 : 1317128117
Total Pages : 329 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Global Business Management by : Abel Adekola

Download or read book Global Business Management written by Abel Adekola and published by Routledge. This book was released on 2016-04-22 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book interweaves the concepts of the guidance on globalization, international management, and the intricacies of international business that many books on the market treat independently. It clarifies and explains culture, cultural misunderstandings, and cross-cultural interactions. Adekola and Sergi's text is unique in that it offers both the management perspective and the cultural perspective. It is for managers seeking to thrive in the global economy. This book focuses on managing global organizations, providing a basis for understanding the influence of culture on international management, and the key roles that international managers play. It clearly shows how to develop the cross-cultural expertise essential to succeed in a world of rapid and profound economic, political and cultural changes.

Small Business Management

Author : Justin Longenecker
Publisher : Cengage Learning Canada Inc
ISBN 13 : 017672852X
Total Pages : pages
Book Rating : 4.1/5 (767 download)

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Book Synopsis Small Business Management by : Justin Longenecker

Download or read book Small Business Management written by Justin Longenecker and published by Cengage Learning Canada Inc. This book was released on 2015-05-11 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Help your students realize their dreams of small business success with Small Business Management: Launching and Growing New Ventures, Sixth Canadian Edition. This text incorporates current theory and practice relating to starting, managing, and growing small firms. With well-balanced coverage of critical small business issues, innovative tools, engaging examples, and integrated resource package, Small Business Management provides instructors with the necessary tools to support the varied goals of those seeking independent business careers. Students appreciate the text’s clear and concise writing style that makes business concepts understandable, and the real-world examples and hands-on activities that help them understand how to apply those concepts. The sixth Canadian edition is available with MindTap, a powerful online platform that provides a clear learning path that gets students thinking like entrepreneurs.

Management of Service Businesses in Japan

Author : Yasuhiro Monden
Publisher : World Scientific
ISBN 13 : 9814374679
Total Pages : 212 pages
Book Rating : 4.8/5 (143 download)

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Book Synopsis Management of Service Businesses in Japan by : Yasuhiro Monden

Download or read book Management of Service Businesses in Japan written by Yasuhiro Monden and published by World Scientific. This book was released on 2013 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style OC hospitalityOCO in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry.The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area.

Quality Management for IT Services: Perspectives on Business and Process Performance

Author : Praeg, Claus-Peter
Publisher : IGI Global
ISBN 13 : 1616928913
Total Pages : 348 pages
Book Rating : 4.6/5 (169 download)

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Book Synopsis Quality Management for IT Services: Perspectives on Business and Process Performance by : Praeg, Claus-Peter

Download or read book Quality Management for IT Services: Perspectives on Business and Process Performance written by Praeg, Claus-Peter and published by IGI Global. This book was released on 2010-09-30 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

Business Rules Management and Service Oriented Architecture

Author : Ian Graham
Publisher : John Wiley & Sons
ISBN 13 : 047005980X
Total Pages : 288 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Business Rules Management and Service Oriented Architecture by : Ian Graham

Download or read book Business Rules Management and Service Oriented Architecture written by Ian Graham and published by John Wiley & Sons. This book was released on 2007-02-06 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business rules management system (BRMS) is a software tools that work alongside enterprise IT applications. It enables enterprises to automate decision-making processes typically consisting of separate business rules authoring and rules execution applications. This proposed title brings together the following key ideas in modern enterprise system development best practice. The need for service-oriented architecture (SOA). How the former depends on component-based development (CBD). Database-centred approaches to business rules (inc. GUIDES). Knowledge-based approaches to business rules. Using patterns to design and develop business rules management systems Ian Graham is an industry consultant with over 20 years. He is recognized internationally as an authority on business modelling, object-oriented software development methods and expert systems. He has a significant public presence, being associated with both UK and international professional organizations, and is frequently quoted in the IT and financial press.

IT STRATEGY AND MANAGEMENT

Author : SANJIVA SHANKAR DUBEY
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 8120342216
Total Pages : 275 pages
Book Rating : 4.1/5 (23 download)

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Book Synopsis IT STRATEGY AND MANAGEMENT by : SANJIVA SHANKAR DUBEY

Download or read book IT STRATEGY AND MANAGEMENT written by SANJIVA SHANKAR DUBEY and published by PHI Learning Pvt. Ltd.. This book was released on 2010-11-25 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook, now in its second edition, continues to provide a thorough understanding of the concepts and applications of IT strategy and management. The book gives an in-depth study of the information technology as a strategic resource, the need for a strategic approach for its management, and the necessity of its alignment with business strategy. It explains how to prepare an effective plan for the implementation of information strategy. The book also describes how to evaluate the impact of IT on organizations and their workforce, and how to measure returns on IT investment. It also covers recent developments in IT management such as ITIL (Information Technology Infrastructure Library), IT service management, MOF (Microsoft Operations Framework), COBIT, and standards such as ISO 20000 and B527001, which are currently being practised by the industry but need more dissemination in the academic arena. This well-structured and clearly written book is designed for the students of MBA, MCA, BE (IT) and other graduate courses. In addition, IT Professionals who need to update their knowledge continuously for their professional growth will also find the book quite handy. The book has received wide patronage as textbook and reference book by several leading MBA schools and technical universities for courses such as Information Management, MIS, IT/ITES Management, ITSM, and Computers in Management or IT for the Management of Enterprise. What is New to This Edition : Contains an entirely a new chapter on Computer Ethics, Intellectual Property Rights and Cybercrime Incorporates two new cases on Indian Telecom IT: Dream IT, and MG Retail: A Case of Missing “e” in Retail Provides multiple choice questions, with answers, for a better grasp of the concepts discussed

Introduction to Business

Author : Lawrence J. Gitman
Publisher :
ISBN 13 : 9781947172555
Total Pages : 732 pages
Book Rating : 4.1/5 (725 download)

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Book Synopsis Introduction to Business by : Lawrence J. Gitman

Download or read book Introduction to Business written by Lawrence J. Gitman and published by . This book was released on 2018 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond.

Small Business Management in the 21st Century

Author : David T. Cadden
Publisher :
ISBN 13 : 9781453345542
Total Pages : 338 pages
Book Rating : 4.3/5 (455 download)

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Book Synopsis Small Business Management in the 21st Century by : David T. Cadden

Download or read book Small Business Management in the 21st Century written by David T. Cadden and published by . This book was released on 201? with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Small Business Management

Author : Meir Liraz
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781974123391
Total Pages : 140 pages
Book Rating : 4.1/5 (233 download)

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Book Synopsis Small Business Management by : Meir Liraz

Download or read book Small Business Management written by Meir Liraz and published by Createspace Independent Publishing Platform. This book was released on 2017-08-02 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the Techniques and the "Dirty Little Tricks" That will Help Boost Your Sales, Pile Up Profits and Leave Your Competitors in the Dust. Whether you are presently running your own business or just planning to start one, "Small Business Management: Essential Ingredients for Success" can be the best business investment you have ever made. It will show exactly what you need to know to make your business a success. This guide will teach you scores of small business management tricks, secrets and shortcuts - and teach them so that you can start using them at once. This program does far more than impart knowledge... it inspire action. You will be amazed at how simple these strategies and concepts are and how easy it will be for you to apply them to your own business or project. Here's what you'll discover: * How to Make Your Business More Profitable - tried and tested business management boosting ideas to help you stay pointed toward profit. * Essential Ingredients for Your Marketing Success - what are the secrets behind constructing and executing a successful marketing campaigns? here's a step by step guide to managing your marketing activities in a way to drive your sales through the roof. * 27 Tips to Increase the Effectiveness of Your Delegation - tactics to squeeze more out of your day with foolproof delegation techniques. * How to Reach Your Goals Faster - a wise man once said: "If you're not sure where you are going, you're liable to end up someplace else." Discover the tips and techniques that will make sure you're always on the right track. * How to Deal with Changes in The Market - The winds of change are building - reshaping business and personal lives. Some people dig in their heels and try to resist change. Others ride the winds of change and seize the amazing opportunities it brings. Discover ten habits to recognize and maximize the gifts of change. * How to Build a Winning Team - powerful tips and strategies to motivate and inspire your people to bring out the best in them. Be the boss people want to give 200 percent for. * How to Make a Good First Impression - You Only Have One Chance to Make a Great First Impression!. Discover the top ten strategies proven to help you make the best first impression possible. Get These 5 Valuable Free Gifts (a limited time offer) Place your order by the end of this month and I will also include instant download instructions for the following free gifts: Free Gift #1: Business Financial Planner This is a multi featured, fully operational Excel based software program. It is a financial management program that will help you prepare budgets, cash flow projections, and much more. Free Gift #2: A Simple Business Plan Template In MS Word Format Allows you to craft a good basic business plan quickly and easily. Free Gift #3: How to Improve Your Leadership and Management Skills (eBook) How to lead and manage people; powerful tips and strategies to motivate and inspire your people to bring out the best in them. Be the boss people want to give 200 percent for. Free Gift #4: Video Training Course - How To Gain A Competitive Advantage Learn how to get a competitive advantage with this course. Learn how to brand, study your competition, identify customers and their preferences, create pricing strategies and much more. Leverage the uniqueness of your business to create a real competitive advantage. Free Gift #5: Video Training Course - How To Grow Your Business You have started your business and now you think you are ready to grow. How do you really know if you and your company are ready for the next step? This course will help you determine if a growth opportunity is right for you.