It Service Management Best Practices Using Ibm Smartcloud Control Desk

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IT Service Management Best Practices Using IBM SmartCloud Control Desk

Author : Axel Buecker
Publisher : IBM Redbooks
ISBN 13 : 0738438677
Total Pages : 802 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis IT Service Management Best Practices Using IBM SmartCloud Control Desk by : Axel Buecker

Download or read book IT Service Management Best Practices Using IBM SmartCloud Control Desk written by Axel Buecker and published by IBM Redbooks. This book was released on 2013-12-12 with total page 802 pages. Available in PDF, EPUB and Kindle. Book excerpt: SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility. SmartCloud Control Desk improves efficiency and quality of service by unifying asset, change, and problem management. It lowers cost and mitigates license compliance risk by performing end to end software asset management. It also delivers an adaptive, role-based simplified UI that can be more intuitive for novice users, which reduces training costs, while allowing access from anywhere at anytime through mobile device support that includes BlackBerry, iOS, and Android. In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization rates and reducing unnecessary purchases by managing the IT asset lifecycle. You can deploy SmartCloud Control Desk in a variety of ways; traditional on-premise, SaaS, VM image. This approach can make it more affordable to meet your current business needs, and seamlessly move between delivery models while keeping the same functionality. This IBM® Redbooks® publication covers IBM SmartCloud® Control Desk product configuration, customization, and implementation best practices.

IT Service Management Best Practices

Author : Bo Batty
Publisher :
ISBN 13 :
Total Pages : 802 pages
Book Rating : 4.:/5 (11 download)

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Book Synopsis IT Service Management Best Practices by : Bo Batty

Download or read book IT Service Management Best Practices written by Bo Batty and published by . This book was released on 2013 with total page 802 pages. Available in PDF, EPUB and Kindle. Book excerpt: Addressing some of the more common issues that are encountered by users, this IBM Redbooks publication covers IBM SmartCloud Control Desk product configuration, customization, and implementation best practices. --

Migration Use Cases with the Migration Manager Version 7.5

Author : Rebecca Alsop
Publisher : IBM Redbooks
ISBN 13 : 0738437867
Total Pages : 470 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis Migration Use Cases with the Migration Manager Version 7.5 by : Rebecca Alsop

Download or read book Migration Use Cases with the Migration Manager Version 7.5 written by Rebecca Alsop and published by IBM Redbooks. This book was released on 2013-03-22 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: By using the Migration Manager, you can migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® SmartCloud® Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most common migration use cases with the Migration Manager, including the capabilities that were introduced with Tivoli's process automation engine V7.5. These use cases are only a small subset of the possible migration scenarios that can be performed by the Migration Manager, but they were chosen to be representative of the capabilities of the Migration Manager. In addition to these use cases, the book presents a migration strategy and a comprehensive chapter about troubleshooting possible migration problems when the Migration Manager is used. We strongly suggest that you read Chapter 1, "Migration strategy" on page 1 first before reading the other chapters. This chapter give syou a good foundation for all of the migration scenarios that are covered in the book. This book is a reference for IT Specialists and IT Architects working on migrating configuration content from one production environment to another by using the Migration Manager.

Accelerating Modernization with Agile Integration

Author : Adeline SE Chun
Publisher : IBM Redbooks
ISBN 13 : 0738458368
Total Pages : 650 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis Accelerating Modernization with Agile Integration by : Adeline SE Chun

Download or read book Accelerating Modernization with Agile Integration written by Adeline SE Chun and published by IBM Redbooks. This book was released on 2020-07-01 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt: The organization pursuing digital transformation must embrace new ways to use and deploy integration technologies, so they can move quickly in a manner appropriate to the goals of multicloud, decentralization, and microservices. The integration layer must transform to allow organizations to move boldly in building new customer experiences, rather than forcing models for architecture and development that pull away from maximizing the organization's productivity. Many organizations have started embracing agile application techniques, such as microservice architecture, and are now seeing the benefits of that shift. This approach complements and accelerates an enterprise's API strategy. Businesses should also seek to use this approach to modernize their existing integration and messaging infrastructure to achieve more effective ways to manage and operate their integration services in their private or public cloud. This IBM® Redbooks® publication explores the merits of what we refer to as agile integration; a container-based, decentralized, and microservice-aligned approach for integration solutions that meets the demands of agility, scalability, and resilience required by digital transformation. It also discusses how the IBM Cloud Pak for Integration marks a significant leap forward in integration technology by embracing both a cloud-native approach and container technology to achieve the goals of agile integration. The target audiences for this book are cloud integration architects, IT specialists, and application developers.

Business Service Management Best Practices

Author : Budi Darmawan
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (115 download)

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Book Synopsis Business Service Management Best Practices by : Budi Darmawan

Download or read book Business Service Management Best Practices written by Budi Darmawan and published by . This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM Redbooks publication discusses Business Service Management best practices. Business Service Management is a key component of IBM's on demand Automation Blueprint. It is the top layer of the system management discipline which enables IT management to be related to the business. The ultimate goal of the IT infrastructure is to leverage its value to support the business. The IT infrastructure management should then be aimed at minimizing disruption to business processes and functions. This goal is realized with the Business Service Management (formerly also called Business Impact Management). Using Business Service Management, IT resources management is aligned with the business processes and functions: - Establishing a Service Level Agreement with IT users - Understanding how IT resources impact business processes - Ensuring IT resources fulfill the Service Level Agreement and minimizing disruption to business functions This book describes the relevant concepts, as well as planning for and implementing Business Service Management. The implementation is described using a sample business function of an e-business solution.

IBM i 7.2 Technical Overview with Technology Refresh Updates

Author : Ryan Cooper
Publisher : IBM Redbooks
ISBN 13 : 0738442070
Total Pages : 520 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis IBM i 7.2 Technical Overview with Technology Refresh Updates by : Ryan Cooper

Download or read book IBM i 7.2 Technical Overview with Technology Refresh Updates written by Ryan Cooper and published by IBM Redbooks. This book was released on 2016-11-02 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® Redbooks® publication provides a technical overview of the features, functions, and enhancements that are available in IBM i 7.2, including all the available Technology Refresh (TR) levels, from TR1 to TR3. This publication provides a summary and brief explanation of the many capabilities and functions in the operating system. It also describes many of the licensed programs and application development tools that are associated with IBM i. The information that is provided in this book is useful for clients, IBM Business Partners, and IBM service professionals that are involved with planning, supporting, upgrading, and implementing IBM i 7.2 solutions.

Getting Started with IBM API Connect: Scenarios Guide

Author : Alex Seriy
Publisher : IBM Redbooks
ISBN 13 : 0738455547
Total Pages : 150 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis Getting Started with IBM API Connect: Scenarios Guide by : Alex Seriy

Download or read book Getting Started with IBM API Connect: Scenarios Guide written by Alex Seriy and published by IBM Redbooks. This book was released on 2016-09-08 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: IBM® API Connect is an API management solution from IBM that offers capabilities to create, run, manage, and secure APIs and microservices. By using these capabilities, the full lifecycle of APIs for on-premises and cloud environments can be managed. This IBM RedpaperTM publication describes practical scenarios that show the API Connect capabilities for managing the full API life cycle, creating, running, securing, and managing the APIs. This Redpaper publication is targeted to users of an API Connect based API strategy, developers, IT architects, and technical evangelists. If you are not familiar with APIs or API Connect, we suggest that you read the Redpaper publication Getting Started with IBM API Connect: Concepts, Architecture and Strategy Guide, REDP-5349, before reading this publication.

IBM SmartCloud: Building a Cloud Enabled Data Center

Author : Pietro Iannucci
Publisher : IBM Redbooks
ISBN 13 : 0738438049
Total Pages : 42 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis IBM SmartCloud: Building a Cloud Enabled Data Center by : Pietro Iannucci

Download or read book IBM SmartCloud: Building a Cloud Enabled Data Center written by Pietro Iannucci and published by IBM Redbooks. This book was released on 2013-05-21 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations are looking for ways to get more out of their already strained IT infrastructure as they face new technological and economic pressures. They are also trying to satisfy a broad set of users (internal and external to the enterprise) who demand improvements in their quality of service (QoS), regardless of increases in the number of users and applications. Cloud computing offers attractive opportunities to reduce costs, accelerate development, and increase the flexibility of the IT infrastructure, applications, and services. Infrastructure as a service (IaaS) is the typical starting point for most organizations when moving to a cloud computing environment. IaaS can be used for the delivery of resources such as compute, storage, and network services through a self-service portal. With IaaS, IT services are delivered as a subscription service, eliminating up-front costs and driving down ongoing support costs. IBM® has defined the Cloud Computing Reference Architecture (CCRA) based on years of experience of working with customers who have implemented cloud-computing solutions. The IBM CCRA is a blueprint or guide for architecting cloud-computing implementations. This IBM RedguideTM publication highlights the Cloud Enabled Data Center adoption pattern and describes how you can use it to define an IaaS solution. This guide is intended for chief technology officers, data center architects, IT architects, and application architects who want to understand the cloud-computing infrastructure necessary to support their applications and services by using an IaaS solution. It explains the technical and business benefits of a Cloud Enabled Data Center solution. It introduces a Cloud Enabled Data Center maturity model where each maturity level corresponds to an increase in the degree of automation and the cloud-computing capabilities that are available. In addition, this guide describes the architectural framework provided by the IBM CCRA and explains details about the Cloud Enabled Data Center adoption pattern.

IBM Systems Director 6.3 Best Practices

Author : Rufus Credle
Publisher : IBM Redbooks
ISBN 13 : 0738438650
Total Pages : 554 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis IBM Systems Director 6.3 Best Practices by : Rufus Credle

Download or read book IBM Systems Director 6.3 Best Practices written by Rufus Credle and published by IBM Redbooks. This book was released on 2013-11-08 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® Redbooks® publication describes the positioning of the IBM Systems Director in the complete management range. It also compares the IBM Systems Director with the IBM Flex Systems Manager (FSM) and describes the environments for which each tool is best suited. This publication helps you plan, install, tailor, and configure the IBM Systems Director on different platforms. It contains information about required system resources and which network ports are used. It shows how to use the Workload Estimator to select the appropriate hardware for IBM Systems Director server and provides information about the IBM Systems Director Editions. Best practices are covered for the basic management tasks that are available in IBM Systems Director, including how to perform discovery; how to collect inventory on discovered resources; how to deploy agent, driver, and firmware updates; how to manage hardware events; and other miscellaneous tasks. An overview of best practices is provided for using IBM Systems Director VMControlTM. Systems Director VMControl is a cross-platform product that assists you in rapidly deploying virtual appliances to create virtual servers that are configured with the operating system and software applications that you want. It also enables you to group resources into system pools, which enable you to centrally manage and control the different workloads in your environment. The following plug-in offerings are described: Energy monitoring and management features offered by IBM Systems Director Active Energy ManagerTM along with the best practice, which needs to be followed in using the IBM Systems Director Active Energy Manager. The IBM AIX® Profile Manager is a tool that can help implement and monitor the security of all AIX servers in a production environment but also implement and monitor the system compliance of those AIX servers. Best practices and the most important questions to ask before creating Workload Partition Manager (WPAR) and WPAR Manager infrastructure. In addition, how you can manage and relocate WPARs using WPAR Manager graphical interface and the command-line interface. Network Control basic functionalities and how to plan for Network Control deployments and also a number of common scenarios with best practices. The IBM Systems Director Service and Support Manager describes how to set up and how to handle serviceable events. Best practices for the Storage Monitoring and Management capabilities offered by IBM Systems Director server. This book is for IBM IT specialists and IT architects, IBM Business Partners, and clients, who are utilizing or considering implementing IBM Systems Director.

DFSMS: Extended Address Volume

Author : Keith Winnard
Publisher : IBM Redbooks
ISBN 13 : 0738455423
Total Pages : 52 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis DFSMS: Extended Address Volume by : Keith Winnard

Download or read book DFSMS: Extended Address Volume written by Keith Winnard and published by IBM Redbooks. This book was released on 2016-07-05 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: The rapid growth of big data and the storage of all that data is creating a critical problem for many organizations with IBM® z SystemsTM environments. This situation occurs because the data that is stored is using all of the addressable device storage that is available. This IBM RedpaperTM publication describes how extended addressable volume (EAV) for IBM 3390 Direct Access Storage Device (DASD) devices can solve the lack of addressable device storage space problem. The paper also describes the design points of EAV, the value of implementing EAV, and the use of EAV.

Performance and Capacity Themes for Cloud Computing

Author : Elisabeth Stahl
Publisher : IBM Redbooks
ISBN 13 : 0738451207
Total Pages : 76 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis Performance and Capacity Themes for Cloud Computing by : Elisabeth Stahl

Download or read book Performance and Capacity Themes for Cloud Computing written by Elisabeth Stahl and published by IBM Redbooks. This book was released on 2013-03-20 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® RedpaperTM is the second in a series that addresses the performance and capacity considerations of the evolving cloud computing model. The first Redpaper publication (Performance Implications of Cloud Computing, REDP-4875) introduced cloud computing with its various deployment models, support roles, and offerings along with IT performance and capacity implications associated with these deployment models and offerings. In this redpaper, we discuss lessons learned in the two years since the first paper was written. We offer practical guidance about how to select workloads that work best with cloud computing, and about how to address areas, such as performance testing, monitoring, service level agreements, and capacity planning considerations for both single and multi-tenancy environments. We also provide an example of a recent project where cloud computing solved current business needs (such as cost reduction, optimization of infrastructure utilization, and more efficient systems management and reporting capabilities) and how the solution addressed performance and capacity challenges. We conclude with a summary of the lessons learned and a perspective about how cloud computing can affect performance and capacity in the future.

Service Management For Dummies

Author : Judith S. Hurwitz
Publisher : John Wiley & Sons
ISBN 13 : 0470529083
Total Pages : 338 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Service Management For Dummies by : Judith S. Hurwitz

Download or read book Service Management For Dummies written by Judith S. Hurwitz and published by John Wiley & Sons. This book was released on 2009-05-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

IBM PureFlex System Solutions for Managed Service Providers

Author : Ilya Krutov
Publisher : IBM Redbooks
ISBN 13 : 0738450987
Total Pages : 66 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis IBM PureFlex System Solutions for Managed Service Providers by : Ilya Krutov

Download or read book IBM PureFlex System Solutions for Managed Service Providers written by Ilya Krutov and published by IBM Redbooks. This book was released on 2013-02-28 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations are looking for ways to get more out of their already strained IT infrastructure as they face new technological and economic pressures. They are also trying to satisfy a broad set of users (internal and external to the enterprise) who demand improvements in their quality of service (QoS), regardless of increases in the number of users and applications. Cloud computing offers attractive opportunities to reduce costs, accelerate development, and increase the flexibility of the IT infrastructure, applications, and services. Infrastructure as a service (IaaS) is the typical starting point for most organizations when moving to a cloud-computing environment. IaaS can be used for the delivery of resources such as compute, storage, and network services through a self-service portal. With IaaS, IT services are delivered as a subscription service, eliminating up-front costs and driving down ongoing support costs. Businesses can improve their competitive position by moving to these cloud-based technologies. This IBM® RedpaperTM discusses IBM solutions for managed service providers (MSPs). This paper is for IT professionals who are involved in managed and cloud services solution planning.

A Practical Guide to Service Management

Author : Keith D. Sutherland
Publisher : Packt Publishing Ltd
ISBN 13 : 1804614246
Total Pages : 350 pages
Book Rating : 4.8/5 (46 download)

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Book Synopsis A Practical Guide to Service Management by : Keith D. Sutherland

Download or read book A Practical Guide to Service Management written by Keith D. Sutherland and published by Packt Publishing Ltd. This book was released on 2023-10-13 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.

IBM Cloud Object Storage System Product Guide

Author : Vasfi Gucer
Publisher : IBM Redbooks
ISBN 13 : 0738460133
Total Pages : 214 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis IBM Cloud Object Storage System Product Guide by : Vasfi Gucer

Download or read book IBM Cloud Object Storage System Product Guide written by Vasfi Gucer and published by IBM Redbooks. This book was released on 2023-06-14 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Object storage is the primary storage solution that is used in the cloud and on-premises solutions as a central storage platform for unstructured data. IBM Cloud Object Storage is a software-defined storage (SDS) platform that breaks down barriers for storing massive amounts of data by optimizing the placement of data on commodity x86 servers across the enterprise. This IBM Redbooks® publication describes the major features, use case scenarios, deployment options, configuration details, initial customization, performance, and scalability considerations of IBM Cloud Object Storage on-premises offering. For more information about the IBM Cloud Object Storage architecture and technology that is behind the product, see IBM Cloud Object Storage Concepts and Architecture , REDP-5537. The target audience for this publication is IBM Cloud Object Storage IT specialists and storage administrators.

IBM® SmartCloud® Essentials

Author : Edwin Schouten
Publisher : Packt Publishing Ltd
ISBN 13 : 1782170650
Total Pages : 155 pages
Book Rating : 4.7/5 (821 download)

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Book Synopsis IBM® SmartCloud® Essentials by : Edwin Schouten

Download or read book IBM® SmartCloud® Essentials written by Edwin Schouten and published by Packt Publishing Ltd. This book was released on 2013-12-20 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, user-friendly guide that provides an introduction to cloud computing using IBM SmartCloud, along with a thorough understanding of resource management in a cloud environment.This book is great for anyone who wants to get a grasp of what cloud computing is and what IBM SmartCloud has to offer. If you are an IT specialist, IT architect, system administrator, or a developer who wants to thoroughly understand the cloud computing resource model, this book is ideal for you. No prior knowledge of cloud computing is expected.

IBM PureApplication System Best Practices

Author : Amit P. Acharya
Publisher : IBM Redbooks
ISBN 13 : 0738439061
Total Pages : 96 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis IBM PureApplication System Best Practices by : Amit P. Acharya

Download or read book IBM PureApplication System Best Practices written by Amit P. Acharya and published by IBM Redbooks. This book was released on 2014-02-04 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® Redbooks® publication describes IBM PureApplicationTM System preferred practices that are based on IBM client and Business Partner experience. It explains how PureApplication System enables industries to consolidate workloads, increase efficiency, automate routine processes, reduce costs, and become more agile to respond to continually changing business needs. This book is particularly useful to solution specialists, system or software architects, and the IT teams who implement PureApplication System cloud services.