It Controlling Kennzahlen Fur Csi Continual Service Improvement

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IT- Controlling Kennzahlen für CSI (Continual Service Improvement)

Author : Jasmina Nickel
Publisher : GRIN Verlag
ISBN 13 : 3668968667
Total Pages : 26 pages
Book Rating : 4.6/5 (689 download)

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Book Synopsis IT- Controlling Kennzahlen für CSI (Continual Service Improvement) by : Jasmina Nickel

Download or read book IT- Controlling Kennzahlen für CSI (Continual Service Improvement) written by Jasmina Nickel and published by GRIN Verlag. This book was released on 2019-07-01 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Studienarbeit aus dem Jahr 2019 im Fachbereich BWL - Controlling, Note: 1,3, AKAD University, ehem. AKAD Fachhochschule Stuttgart, Sprache: Deutsch, Abstract: Im Laufe der letzten Jahre hat sich die Organisation der IT-Services stark gewandelt. Aus einem Technologielieferanten wurde ein essentieller Baustein in der Prozesslandkarte der Unternehmen. Somit tragen die IT-Serviceorganisationen mittlerweile maßgeblich zum Unternehmenserfolg bei und deshalb haben sie auch die Rolle eines strategischen Partners der einzelnen Geschäftsbereiche inne. Um die Prozesse dieser Organisationen zu gestalten wird von den Unternehmen auf etablierte Best- Practice Methoden wie ITIL zurückgegriffen. Mit der letzten Publikation von ITIL, dem sogenannten Continual Service Improvement (CSI), der Serviceverbesserung, beschäftigt sich diese Arbeit. Grundlage bilden die aus dem Regelbetrieb abgeschöpften Informationen, durch die sich Maßnahmen zur Effizienz- und Effektivitätssteigerung bei definierten Prozessen und Aktivitäten realisieren lassen. Durch das IT- Controlling werden hier Kennzahlen geliefert, welche zur Beurteilung der IT- Bereiche und Services und deren erbrachten Leistungen dienen. Im Rahmen dieser Arbeit soll die Fragestellung behandelt werden, inwieweit diese im IT- Controlling genutzten Kennzahlen im CSI des Servicemanagements nach ITIL zur Prozessverbesserung eingesetzt werden können.

Continual service improvement

Author :
Publisher : The Stationery Office
ISBN 13 : 0113310498
Total Pages : 240 pages
Book Rating : 4.1/5 (133 download)

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Book Synopsis Continual service improvement by :

Download or read book Continual service improvement written by and published by The Stationery Office. This book was released on 2007-05-30 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Metrics for Service Management:

Author : Jan Schilt
Publisher : Van Haren
ISBN 13 : 9087536496
Total Pages : 181 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Metrics for Service Management: by : Jan Schilt

Download or read book Metrics for Service Management: written by Jan Schilt and published by Van Haren. This book was released on 2020-06-10 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

Continual Service Improvement Manager

Author : David Whapples
Publisher : BCS, The Chartered Institute for IT
ISBN 13 : 9781780172279
Total Pages : 128 pages
Book Rating : 4.1/5 (722 download)

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Book Synopsis Continual Service Improvement Manager by : David Whapples

Download or read book Continual Service Improvement Manager written by David Whapples and published by BCS, The Chartered Institute for IT. This book was released on 2015-02-16 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: To remain competitive, businesses need to ensure that their systems are supporting their needs. The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical and accessible book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

ITIL Continual Service Improvement

Author : Great Britain. Cabinet Office
Publisher : Stationery Office/Tso
ISBN 13 : 9780113313082
Total Pages : 246 pages
Book Rating : 4.3/5 (13 download)

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Book Synopsis ITIL Continual Service Improvement by : Great Britain. Cabinet Office

Download or read book ITIL Continual Service Improvement written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Continual Service Improvement based on ITIL V3 Management Guides

Author : Jan van Bon
Publisher : Van Haren Publishing
ISBN 13 : 9789087531287
Total Pages : 145 pages
Book Rating : 4.5/5 (312 download)

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Book Synopsis Continual Service Improvement based on ITIL V3 Management Guides by : Jan van Bon

Download or read book Continual Service Improvement based on ITIL V3 Management Guides written by Jan van Bon and published by Van Haren Publishing. This book was released on 2008-06-15 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT must continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support the business. ITIL V3 places this within the lifecycle phase of Continual Service Improvement. An IT service is created by a number of activities. The quality of these activities and the process which links these activities determine the quality of the eventual service. CSL focuses on the activities and processes to improve the quality of services and its goal is for continual improvement of the effectiveness and efficiency of IT services, allowing them to meet the business requirements better. The Topics are covered CSI Improvement Process Service Reporting By measuring and analyzing the process results in all service lifecycle phases you can determine which results are structurally worse than others. These offer the highest improvement probability.

Best Practices in Software Measurement

Author : Christof Ebert
Publisher : Springer Science & Business Media
ISBN 13 : 9783540208679
Total Pages : 320 pages
Book Rating : 4.2/5 (86 download)

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Book Synopsis Best Practices in Software Measurement by : Christof Ebert

Download or read book Best Practices in Software Measurement written by Christof Ebert and published by Springer Science & Business Media. This book was released on 2005 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical approach to software measurement Contains hands-on industry experiences

Industrial Internet of Things

Author : Sabina Jeschke
Publisher : Springer
ISBN 13 : 3319425595
Total Pages : 714 pages
Book Rating : 4.3/5 (194 download)

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Book Synopsis Industrial Internet of Things by : Sabina Jeschke

Download or read book Industrial Internet of Things written by Sabina Jeschke and published by Springer. This book was released on 2016-10-12 with total page 714 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book develops the core system science needed to enable the development of a complex industrial internet of things/manufacturing cyber-physical systems (IIoT/M-CPS). Gathering contributions from leading experts in the field with years of experience in advancing manufacturing, it fosters a research community committed to advancing research and education in IIoT/M-CPS and to translating applicable science and technology into engineering practice. Presenting the current state of IIoT and the concept of cybermanufacturing, this book is at the nexus of research advances from the engineering and computer and information science domains. Readers will acquire the core system science needed to transform to cybermanufacturing that spans the full spectrum from ideation to physical realization.

Business Process Management

Author : John Jeston
Publisher : Routledge
ISBN 13 : 113617298X
Total Pages : 689 pages
Book Rating : 4.1/5 (361 download)

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Book Synopsis Business Process Management by : John Jeston

Download or read book Business Process Management written by John Jeston and published by Routledge. This book was released on 2014-01-21 with total page 689 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook provides organisational leadership with an understanding of business process management and its benefits to an organisation. It provides a practical framework, complete with a set of tools and techniques, to successfully implement business process management projects.

Energy Efficiency in Industry

Author : Markus Blesl
Publisher :
ISBN 13 : 9783662639245
Total Pages : 0 pages
Book Rating : 4.6/5 (392 download)

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Book Synopsis Energy Efficiency in Industry by : Markus Blesl

Download or read book Energy Efficiency in Industry written by Markus Blesl and published by . This book was released on 2021 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book quantifies the potential for greater energy efficiency in industry on the basis of technology- and sector-related analyses. Starting from the methodological fundamentals, the first part discusses the electricity- and heat-based basic technologies and cross-sectional processes on the basis of numerous application examples. In addition to classic topics such as lighting and heat recovery, the study also covers processes that have received less attention to date, such as drying and painting. The second part is devoted to energy-intensive industries, in particular metal production and processing, the manufacture of the non-metallic materials cement and glass, and the chemical, paper, plastics and food industries. Both parts are concluded by placing them in a larger energy and economic context. The findings are condensed into checklists in many places and summarized in the overall view at the end to form generally applicable recommendations. This book is a translation of the original German 2nd edition Energieeffizienz in der Industrie by Markus Blesl and Alois Kessler, published by Springer-Verlag GmbH Germany, part of Springer Nature in 2017. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors. The Authors PD Dr.-Ing. Markus Blesl, born in 1968, studied physics at the universities of Tübingen and Stuttgart and received his doctorate in energy engineering from the University of Stuttgart in 2002. In 2014 he habilitated and received venia legendi for the subject Energy Systems and Technology Analysis. He heads the Department of System Analytical Methods and Heat Market (SAM) at the Institute of Energy Economics and Rational Energy Use (IER) at the University of Stuttgart. Dr.-Ing. Alois Kessler, born in 1965, studied mechanical engineering at the University of Stuttgart and earned a part-time doctorate in 1997. From 1992 to 2000, he was employed as a power plant engineer at EVS AG and later at EnBW Kraftwerke AG. Since 2000 he has been a senior consultant and since 2015 team leader for research and development at EnBW AG and since 2012 a lecturer for energy efficiency at the University of Stuttgart. This book is a translation of an original German edition. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.

Six Sigma+Lean Toolset

Author : Renata Meran
Publisher : Springer Science & Business Media
ISBN 13 : 3642358829
Total Pages : 411 pages
Book Rating : 4.6/5 (423 download)

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Book Synopsis Six Sigma+Lean Toolset by : Renata Meran

Download or read book Six Sigma+Lean Toolset written by Renata Meran and published by Springer Science & Business Media. This book was released on 2013-04-09 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: The current, second edition of this book reflects the 15 years of practical experience with the Six Sigma+Lean toolbox. It is a comprehensive collection of all the tools necessary for project work and running workshops when improving processes. All tools have been illustrated in a clear and comprehensible structure with examples and tips for applying the tools included. The chronology corresponds to the procedure of an improvement project comprising the steps D(efine), M(easure), A(nalyze), I(mprove) and C(ontrol). The most important innovation of this edition is the fact that it guides the user to select the appropriate tool using questions. The paradigm change from a Toolset to a Mindset has proven worthwhile in project work and ensures that corporate problems are addressed with the goal of achieving efficient solutions rather than having a large quantity of perfect tools to choose from. The efficiency factor of work in projects and workshops will therefore improve significantly. Through this paradigm change, connected with its unique structure, this book provides an effective tool not only for project and workshop leaders but also for the executives/sponsors involved who will be guided to solve the given task formulation quickly and in a sustainable way.

Agile Kaizen

Author : Ángel Medinilla
Publisher : Springer
ISBN 13 : 3642549918
Total Pages : 208 pages
Book Rating : 4.6/5 (425 download)

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Book Synopsis Agile Kaizen by : Ángel Medinilla

Download or read book Agile Kaizen written by Ángel Medinilla and published by Springer. This book was released on 2014-08-04 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Agile teams have been struggling with the concept of continuous improvement since the first Agile frameworks were developed, and still very little has been written about the practice of continuous improvement in Agile environments. Although team retrospectives have been prescribed and some practices have been introduced in order to implement and facilitate them, the truth is that most Agile teams are conducting dull retrospectives that end with a list of things that have been done wrong, just to repeat the same list two weeks later at the next meeting. Instead of listing hundreds of Japanese-labeled tools, this book gives you practical insights into how to spot improvement opportunities, how to plan for improvement and how to engage everyone in your company in the Kaizen process. In addition, it will also provide you with 27 proven practices and 12 bonus activities to introduce into your retrospectives in order to keep them fresh, creative and exciting, so you can promise a team that, in a year’s time, no two retrospectives will be alike. This book helps you as a manager, team leader, change agent or consultant in any type of organization to unleash the real power of Kaizen cultures – no matter what kind of organization, market, product, technology, vision, goal or size. It provides you with the background, tools and practical hints on how to engage your organization in a process of continuous quest for new and better ways of performing.

The Handbook of Project Management

Author : Trevor L. Young
Publisher :
ISBN 13 : 9780749419455
Total Pages : 224 pages
Book Rating : 4.4/5 (194 download)

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Book Synopsis The Handbook of Project Management by : Trevor L. Young

Download or read book The Handbook of Project Management written by Trevor L. Young and published by . This book was released on 1996 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lively and "easy to read", the books in this dynamic new series are clear, concise action-oriented and up-to-date summaries of a particular management skill. Providing practical advice that any employee can apply immediately in their day-to-day work, each book in the series includes: -- practical tips for improving personal skills -- checklist and diagrams -- short case studies. Project-based work is rapidly becoming the mainstay of many organizations but all too easily projects can go off the rails. Illustrated throughout with checklists, diagrams and templates for running effective projects, this step-by-step guide provides a dear plan to help: -- keep control of costs -- ensure that project timetables are set and adhered to, and -- make use of computer systems in tracking projects. Complete with a detailed glossary.

Implementing Industry 4.0 in SMEs

Author : Dominik T. Matt
Publisher : Springer Nature
ISBN 13 : 3030705161
Total Pages : 449 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis Implementing Industry 4.0 in SMEs by : Dominik T. Matt

Download or read book Implementing Industry 4.0 in SMEs written by Dominik T. Matt and published by Springer Nature. This book was released on 2021-05-08 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book addresses the practical challenges that Industry 4.0 presents for SMEs. While large companies are already responding to the changes resulting from the fourth industrial revolution , small businesses are in danger of falling behind due to the lack of examples, best practices and established methods and tools. Following on from the publication of the previous book ‘Industry 4.0 for SMEs: Challenges, Opportunities and Requirements’, the authors offer in this new book innovative results from research on smart manufacturing, smart logistics and managerial models for SMEs. Based on a large scale EU-funded research project involving seven academic institutions from three continents and a network of over fifty small and medium sized enterprises, the book reveals the methods and tools required to support the successful implementation of Industry 4.0 along with practical examples.

Innovative Methods in Logistics and Supply Chain Management

Author : Thorsten Blecker
Publisher : epubli GmbH
ISBN 13 : 9783844298789
Total Pages : 0 pages
Book Rating : 4.2/5 (987 download)

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Book Synopsis Innovative Methods in Logistics and Supply Chain Management by : Thorsten Blecker

Download or read book Innovative Methods in Logistics and Supply Chain Management written by Thorsten Blecker and published by epubli GmbH. This book was released on 2014-09-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovative Methods in Logistics and Supply Chain Management

Understanding Project Management, Second Edition

Author : Dave C. Barrett
Publisher : Canadian Scholars’ Press
ISBN 13 : 1773382438
Total Pages : 278 pages
Book Rating : 4.7/5 (733 download)

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Book Synopsis Understanding Project Management, Second Edition by : Dave C. Barrett

Download or read book Understanding Project Management, Second Edition written by Dave C. Barrett and published by Canadian Scholars’ Press. This book was released on 2021-05-10 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the second edition of Understanding Project Management, skilled expert Dave C. Barrett offers a well-updated, practical real-world guide for current and aspiring project managers. Using concise and approachable language, the second edition features new concept illustrations, a greater consistency with the Project Management Body of Knowledge terminology, and additional case studies in the updated instructor resources. Taking the reader through an ongoing case study from initiation to completion, the text reinforces the importance of managing key aspects of a project, including its scope, quality, schedule, and budget, and explores the less tangible challenges that can often derail a project or lead to its success. This newly updated edition offers authentic project management documents produced alongside the project case study and equips readers with a solid understanding of why specific processes are used, why certain decisions are made, and how pieces of project management fit together. Suitable for any discipline or industry, Understanding Project Management, Second Edition, promises to be an engaging and worthwhile read. FEATURES: - Additional key terms, illustrations, practical examples, and references to the Project Management Body of Knowledge, Sixth Edition - Readers follow an ongoing case study, gaining insight into the thought processes and resulting actions of a project manager, including the creation of project documents - Robust instructor resources include new case studies that can be used for in-class activities and case study extensions of additional situations and problems to discuss with students

Third International Congress on Information and Communication Technology

Author : Simon Sherratt
Publisher :
ISBN 13 : 9789811311666
Total Pages : 968 pages
Book Rating : 4.3/5 (116 download)

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Book Synopsis Third International Congress on Information and Communication Technology by : Simon Sherratt

Download or read book Third International Congress on Information and Communication Technology written by Simon Sherratt and published by . This book was released on 2019 with total page 968 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book includes selected high-quality research papers presented at the Third International Congress on Information and Communication Technology held at Brunel University, London on February 27-28, 2018. It discusses emerging topics pertaining to information and communication technology (ICT) for managerial applications, e-governance, e-agriculture, e-education and computing technologies, the Internet of Things (IOT), and e-mining. Written by experts and researchers working on ICT, the book is suitable for new researchers involved in advanced studies.