Ist Transformationale Fuhrung Der Fuhrungsstil Der Zukunft Im Vertrieb

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Ist transformationale Führung der Führungsstil der Zukunft im Vertrieb?

Author : Andreas Ortmayr
Publisher : GRIN Verlag
ISBN 13 : 3346370542
Total Pages : 62 pages
Book Rating : 4.3/5 (463 download)

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Book Synopsis Ist transformationale Führung der Führungsstil der Zukunft im Vertrieb? by : Andreas Ortmayr

Download or read book Ist transformationale Führung der Führungsstil der Zukunft im Vertrieb? written by Andreas Ortmayr and published by GRIN Verlag. This book was released on 2021-03-23 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: Masterarbeit aus dem Jahr 2021 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 1,8, ( Europäische Fernhochschule Hamburg ), Sprache: Deutsch, Abstract: Diese Arbeit thematisiert die Problematik einer geringen Mitarbeiterzufriedenheit im Vertrieb, die Hilfe einer optimalen Umsetzung des transformationalen Führungsstils verbessert werden soll. Die Herausforderung für den Vertrieb ergibt sich daraus, dass der Vertrieb als besonders wertschaffender Teil des Unternehmens besonders stark von den Veränderungen im Umfeld des Unternehmens, wie z. B. der Globalisierung, betroffen ist. Das Ziel der Arbeit ist es, die Potentiale des transformationalen Führungsstils sowohl aus Mitarbeitersicht im Hinblick auf die Verbesserung der Mitarbeiterzufriedenheit als auch aus Sicht des Unternehmens im Hinblick auf die Optimierung des Verkaufserfolges darzustellen. Um diese Potentiale erschöpfend darzustellen, erfolgt neben einer theoretischen Darstellung des transformationalen Führungsstils eine ausführliche Darstellung von aktuellen Studien. Dabei geht es darum, darzustellen, welche in den Studien als nutzbringend für die Mitarbeiter und das Unternehmen beschriebenen Inhalte im Vertrieb umgesetzt werden können. Insgesamt kommt die Arbeit zu dem Schluss, dass die zentralen Inhalte des transformationalen Führungsstils, wie sie in den Studien als positiv für die Mitarbeiterzufriedenheit und den Verkaufserfolg beschrieben werden, auch im Vertrieb umgesetzt werden können. Hierzu werden in der Arbeit Handlungsempfehlungen für die Praxis entwickelt. Einschränkend ist aber darauf hinzuweisen, ob diese Inhalte von jedem Unternehmen (z. B. kleinen Unternehmen) umgesetzt werden können und Führungsverantwortliche für die notwendigen Kompetenzen zur Umsetzung des transformationalen Führungsstils geschult werden können.

Effizientes Arbeiten im Vertrieb. Das Challenger Sales Modell zur transaktionalen und transformationalen Führung

Author : Steffen Sambeth
Publisher : GRIN Verlag
ISBN 13 : 3668524300
Total Pages : 97 pages
Book Rating : 4.6/5 (685 download)

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Book Synopsis Effizientes Arbeiten im Vertrieb. Das Challenger Sales Modell zur transaktionalen und transformationalen Führung by : Steffen Sambeth

Download or read book Effizientes Arbeiten im Vertrieb. Das Challenger Sales Modell zur transaktionalen und transformationalen Führung written by Steffen Sambeth and published by GRIN Verlag. This book was released on 2017-09-14 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: Masterarbeit aus dem Jahr 2016 im Fachbereich Führung und Personal - Führungsstile, Note: 1,7, FOM Hochschule für Oekonomie & Management gemeinnützige GmbH, Köln, Sprache: Deutsch, Abstract: Ziel dieser Arbeit ist Führungskräften im Vertrieb aufzuzeigen, welche Führungsmethoden bei unterschiedlichen Mitarbeitertypen anzuwenden sind, um deren Vertriebseffektivität nachhaltig zu steigern. Um dies zu tun, müssen sechs Erfolgsfaktoren im Vertrieb berücksichtigt und mitarbeiterindividuelle transaktionale und transformationale Führungsmaßnahmen initiiert werden. Der in dieser Arbeit zu untersuchende Gegenstand des akquisitorischen Direktvertriebs beschäftigt sich mit der Untersuchung von Führungsmaßnahmen von Verkäufern. Besonderer Augenmerk wird dabei auf Führungsmaßnahmen angestellter Außendienstverkäufer durch die Kombination transaktionaler und transformationaler Führung mit sechs Erfolgsfaktoren im Vertrieb gelegt. Schlüssel zum Erfolg sind die Mitarbeiter, jeder individuelle Verkäufer für sich. Deren Verkaufserfolg wird durch drei Faktoren bestimmt: Charaktereigenschaften und damit verbundenes Rollenverhalten, ihnen übertragene Aufgabeninhalte und Ziele sowie das Führungsverhalten des Vertriebsmanagers. Wie unterschiedlich einzelne Vertriebscharaktere ausfallen können, wird anhand fünf stereotypischer Verkäuferprofile aus dem Bestseller „The Challenger Sale“ aufgezeigt. Daraus wird deutlich, dass die Herausforderung in der Führung letztlich darin liegt, den beim jeweiligen Mitarbeiter notwendigen Führungsbedarf zu erkennen und das Führungsverhalten sowie die Führungsinstrumente individuell an dessen Bedarf anzupassen.

Transformationale Führung vs. Aufstiegsförderliche Führung: Welcher Führungsstil ist mit mehr Berufserfolg für MitarbeiterInnen verbunden?

Download Transformationale Führung vs. Aufstiegsförderliche Führung: Welcher Führungsstil ist mit mehr Berufserfolg für MitarbeiterInnen verbunden? PDF Online Free

Author : Antje Wappler
Publisher : Bachelor + Master Publication
ISBN 13 : 3958200621
Total Pages : 53 pages
Book Rating : 4.9/5 (582 download)

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Book Synopsis Transformationale Führung vs. Aufstiegsförderliche Führung: Welcher Führungsstil ist mit mehr Berufserfolg für MitarbeiterInnen verbunden? by : Antje Wappler

Download or read book Transformationale Führung vs. Aufstiegsförderliche Führung: Welcher Führungsstil ist mit mehr Berufserfolg für MitarbeiterInnen verbunden? written by Antje Wappler and published by Bachelor + Master Publication. This book was released on 2014-08 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kann der Führungsstil von Vorgesetzten den Berufserfolg von MitarbeiterInnen positiv beeinflussen? Berufserfolg wird im Allgemeinen in objektiven und subjektiven Berufserfolg differenziert, wobei hier vorrangig der subjektive Berufserfolg im Fokus lag. Besonders betrachtet wurden die Facetten Karrierezufriedenheit, aufstiegsbezogene Selbstwirksamkeit und der Karriereerfolg. Es wurde erwartet, dass aufstiegsförderliche Führung einen über transformationale Führung hinausgehenden positiveren Effekt auf den subjektiven Berufserfolg zeigt. Die empirische Basis bildeten Daten einer Längsschnittuntersuchung von 581 MitarbeiterInnen aus 23 Unternehmen. Im Rahmen dieser Untersuchung wurden Befragungen zu Arbeitsbedingungen, zum Verhalten der Vorgesetzten, zur Aufstiegskompetenz sowie zu dem empfundenen Berufserfolg durchgeführt. Es wird diskutiert, inwieweit die Spezifika der Führungsstile hinsichtlich deren Greif- und Erlernbarkeit für Führungskräfte definiert werden können. Die Annahme des positiveren Zusammenhanges des Berufserfolges zu aufstiegsförderlicher Führung wurde in den Analysen bestätigt.

Public Governance and Leadership

Author : Rainer Koch
Publisher : Springer Science & Business Media
ISBN 13 : 383509100X
Total Pages : 588 pages
Book Rating : 4.8/5 (35 download)

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Book Synopsis Public Governance and Leadership by : Rainer Koch

Download or read book Public Governance and Leadership written by Rainer Koch and published by Springer Science & Business Media. This book was released on 2007-11-03 with total page 588 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, internationally renowned scholars and practitioners elaborate on political as well as managerial questions, e.g. how to make overriding Public Governance changes the ’guiding model’ for a now needed stronger strategic approach. More specifically, their focus is on how moves towards a re-positioning as an enabling authority are to be made drivers for adapting management systems across all levels. In accordance with present developments, the authors explain how changes in the overall governance structure have to be used to adapt leadership practices in a more output-oriented or even entrepreneurial fashion. Overall, the underlying idea is to provide some further basics for a public sector type of a design-oriented management science.

Encyclopedia of Career Development

Author : Jeffrey H. Greenhaus
Publisher :
ISBN 13 :
Total Pages : 600 pages
Book Rating : 4.3/5 (97 download)

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Book Synopsis Encyclopedia of Career Development by : Jeffrey H. Greenhaus

Download or read book Encyclopedia of Career Development written by Jeffrey H. Greenhaus and published by . This book was released on 2006 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher description

Sales Management

Author : Charles M. Futrell
Publisher :
ISBN 13 : 9780030424687
Total Pages : 609 pages
Book Rating : 4.4/5 (246 download)

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Book Synopsis Sales Management by : Charles M. Futrell

Download or read book Sales Management written by Charles M. Futrell and published by . This book was released on 1991 with total page 609 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Complete Handbook of Coaching

Author : Elaine Cox
Publisher : SAGE Publications
ISBN 13 : 1849202885
Total Pages : 465 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis The Complete Handbook of Coaching by : Elaine Cox

Download or read book The Complete Handbook of Coaching written by Elaine Cox and published by SAGE Publications. This book was released on 2010 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive guide to coaching explores a full variety of coaching theories, approaches, and settings, and offers strategies for the reader to identify and develop a personal style of coaching. Written by leading international authors, each chapter makes explicit links between theory and practice and generic questions will facilitate further reflection on the topic. There are also suggestions for reading and short case studies. This is the first book to explore the differences between the theoretical perspectives of coaching and the links between these perspectives in relation to contexts, genres, and media of coaching.

The SAGE Handbook of Coaching

Author : Tatiana Bachkirova
Publisher : SAGE
ISBN 13 : 1473987989
Total Pages : 1187 pages
Book Rating : 4.4/5 (739 download)

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Book Synopsis The SAGE Handbook of Coaching by : Tatiana Bachkirova

Download or read book The SAGE Handbook of Coaching written by Tatiana Bachkirova and published by SAGE. This book was released on 2016-11-03 with total page 1187 pages. Available in PDF, EPUB and Kindle. Book excerpt: The SAGE Handbook of Coaching presents a comprehensive, global view of the discipline, identifying the current issues and practices, as well as mapping out where the discipline is going. The Handbook is organized into six thematic sections: Part One: Positioning Coaching as a Discipline Part Two: Coaching as a Process Part Three: Common Issues in Coaching Part Four: Coaching in Contexts Part Five: Researching Coaching Part Six: Development of Coaches It provides the perfect reference point for graduate students, scholars, educators and researchers wishing to familiarize themselves with current research and debate in the academic and influential practitioners′ literature on coaching.

Heroic Leadership

Author : Chris Lowney
Publisher : Loyola Press
ISBN 13 : 0829429824
Total Pages : 332 pages
Book Rating : 4.8/5 (294 download)

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Book Synopsis Heroic Leadership by : Chris Lowney

Download or read book Heroic Leadership written by Chris Lowney and published by Loyola Press. This book was released on 2009-04-30 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership Principles for Lasting Success Leadership makes great companies, but few of us truly understand how to turn ourselves and others into great leaders. One company—the Jesuits—pioneered a unique formula for molding leaders and in the process built one of history’s most successful companies.In this groundbreaking book, Chris Lowney reveals the leadership principles that have guided the Jesuits for more than 450 years: self-awareness, ingenuity, love, and heroism. Lowney shows how these same principles can make each of us a dynamic leader in the twenty-first century.

Technology Management

Author : Dilek Cetindamar
Publisher : Bloomsbury Publishing
ISBN 13 : 1137431865
Total Pages : 256 pages
Book Rating : 4.1/5 (374 download)

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Book Synopsis Technology Management by : Dilek Cetindamar

Download or read book Technology Management written by Dilek Cetindamar and published by Bloomsbury Publishing. This book was released on 2017-09-16 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an exciting and innovative core textbook that focuses on the micro-level analysis of TM as a dynamic capability. Now in its second edition and fully updated throughout, it systematically addresses the major tools and techniques needed for businesses to successfully conduct TM activities. Arguing that there is no single best way to manage technology in a company and there is no mechanistic route to success, this accessible handbook provides a wealth of resources designed to increase the dynamic capability of an organisation. Written by a highly experienced team of authors from the Universities of Sabanci and Cambridge, Technology Management is the perfect companion for undergraduate and postgraduate students on a variety of business, management and engineering degree courses. It is also suitable for practitioners seeking to progress their professional development and industry knowledge.

Virtual Coach, Virtual Mentor

Author : David Clutterbuck
Publisher : IAP
ISBN 13 : 1607523108
Total Pages : 257 pages
Book Rating : 4.6/5 (75 download)

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Book Synopsis Virtual Coach, Virtual Mentor by : David Clutterbuck

Download or read book Virtual Coach, Virtual Mentor written by David Clutterbuck and published by IAP. This book was released on 2010-10-01 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the case of virtual coaching and mentoring (or e-mentoring and ecoaching; or coaching/mentoring by wire—choose your own preferred nomenclature!) there are hundreds, perhaps thousands of programs and initiatives across the world. Yet there is comparatively little in the way of comparison of good practice or academic evaluation of what does and doesn’t work. We found numerous individual case studies but a dearth of empirical research and no significant collection of cases to illustrate the diversity of applications. Virtual Coach, Virtual Mentor provides a wide variety of perspectives on a rapidly growing phenomenon. We hope and intend that it should make a timely and significant contribution to good practice and to encouraging more practitioners and their clients and more organizations to experiment with using electronic media to enrich coaching and mentoring. The view of ecoaching and e-mentoring is firmly one that these new media are less a replacement for traditional face-to-face than an enhancement of learning alliances in general. We see no evidence of fewer face-to-face coaching or mentoring relationships—on the contrary, they continue to become more popular and widespread. Rather, we see that virtual coaching and mentoring both enrich predominantly face-to-face relationships, by connecting partners at times between formal meetings, and open up coaching and mentoring to new audiences and new applications.

A Guide to Third Generation Coaching

Author : Reinhard Stelter
Publisher : Springer Science & Business Media
ISBN 13 : 940077186X
Total Pages : 263 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis A Guide to Third Generation Coaching by : Reinhard Stelter

Download or read book A Guide to Third Generation Coaching written by Reinhard Stelter and published by Springer Science & Business Media. This book was released on 2013-08-24 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Third generation coaching proposes a form of dialogue where coach and coachee are focused on creating space for reflection through collaborative practices and less concerned with fabricating quick solutions. Aspiring to achieve moments of symmetry between coach and coachee, where their dialogue is driven by a strong emphasis on meaning-making, values, aspirations and identity issues. Coach and coachee meet as fellow-humans in a genuine dialogue. Marking a new trend in coaching, based on the acknowledgement of changes in society, learning and knowledge production, as well as leadership, while distinguishing itself from the existing models (pop coaching, GROW model, etc.). Third generation coaching is based on a fresh analysis of our society – a society that is characterized by diversification, identity challenges, abolition of the monopoly of knowledge, lifelong learning, and the necessity for self-reflection. Providing quality material to guide ambitious practitioners and high level coaching education programs, in an accessible format. A Guide to Third Generation Coaching advocates a revisited and innovative approach to coaching and coaching psychology, advantageous for learners and practitioners alike, by supporting the reader as a reflective practitioner. ”In this insightful book Reinhard Stelter takes coaching to a new level. With its new perspective, it will make an outstanding contribution to the field.” Prof Stephen Palmer, Centre for Coaching, London, UK, President of the International Society for Coaching Psychology (ISCP) “This book is a wonderful contribution to further theoretical understanding and evidence-based practice within Coaching and Coaching Psychology. Reinhard provides us with a look at the foundations contributing to this field, the benefit of his experience and learning, and the evolution of thinking to our current state. Whether you are a coach, coaching psychologist, leader, manager or student, you will find this an excellent resource to expand your thinking, reflection, exploration, and learning on your journey.” Diane Brennan, MBA, MCC, Past-President International Coach Federation (ICF) in 2008 “A thoughtful and wide ranging journey through the philosophy of coaching. Professor Stelter brings positive psychology, dialogue, and narrative approaches together into a model of coaching designed to meet the needs of clients in today’s world.” Dr. Michael Cavanagh, MClinPsy, PhD, Deputy Director, Coaching Psychology Unit, School of Psychology, The University of Sydney

Evidence Based Coaching Handbook

Author : Dianne R. Stober
Publisher : John Wiley & Sons
ISBN 13 : 047089363X
Total Pages : 550 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Evidence Based Coaching Handbook by : Dianne R. Stober

Download or read book Evidence Based Coaching Handbook written by Dianne R. Stober and published by John Wiley & Sons. This book was released on 2010-06-03 with total page 550 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first reference to bring scientifically proven approaches to the practice of personal and executive coaching The Evidence Based Coaching Handbook applies recent behavioral science research to executive and personal coaching, bringing multiple disciplines to bear on why and how coaching works. A groundbreaking resource for this burgeoning profession, this text presents several different coaching approaches along with the empirical and theoretical knowledge base supporting each. Recognizing the special character of coaching-that the coaching process is non-medical, collaborative, and highly contextual-the authors lay out an evidence-based coaching model that allows practitioners to integrate their own expertise and the needs of their individual clients with the best current knowledge. This gives coaches the ability to better understand and optimize their own coaching interventions, while not having to conform to a single, rigidly defined practice standard. The Evidence Based Coaching Handbook looks at various approaches and applies each to the same two case studies, demonstrating through this practical comparison the methods, assumptions, and concepts at work in the different approaches. The coverage includes: An overview: a contextual model of coaching approaches Systems and complexity theory The behavioral perspective The humanistic perspective Cognitive coaching Adult development theory An integrative, goal-focused approach Psychoanalytically informed coaching Positive psychology An adult learning approach An adventure-based framework Culture and coaching

Research in Psychotherapy and Counselling

Author : Ladislav Timulak
Publisher : SAGE
ISBN 13 : 085702311X
Total Pages : 233 pages
Book Rating : 4.8/5 (57 download)

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Book Synopsis Research in Psychotherapy and Counselling by : Ladislav Timulak

Download or read book Research in Psychotherapy and Counselling written by Ladislav Timulak and published by SAGE. This book was released on 2008-11-19 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Timulak′s aims, to clarify research and its value for practice, and to alert people to its ′limitations and potential misuse′, have certainly been achieved. This book deserves a place in every professional library and I recommend it to anyone who is interested in understanding more about research" - Therapy Today, May 2009 ′An authoritative text, providing a first-rate outline of the specific methods that counselling and psychotherapy researchers use, and illustrated through a wealth of examples′ - Professor Mick Cooper, Senior Lecturer in Counselling, University of Strathclyde ′The content is comprehensive and covers the full range of knowledge and information that a trainee psychologist/psychotherapy researcher would want to have... It offers a general overview of psychotherapy research methods and their logic which is not duplicated in any book that I know of′ - Georgia Lepper, Senior Lecturer in Psychotherapy, University of Kent Research in Psychotherapy and Counselling is a guide to methods used in studying the outcomes and processes of therapy. Introducing a range of methodologies which are used internationally, the author describes different research designs and illustrates them through examples of actual studies. Presenting the findings from key studies, he clearly demonstrates the usefulness of the research in therapeutic practice. Research in Psychotherapy and Counselling is ideal for researchers and for students on courses in counselling, psychotherapy, clinical and counselling psychology and psychiatry. Ladislav Timulak is course director of the MSc in Counselling Psychology at Trinity College, Dublin. He previously worked at the University of Trnava, Slovakia, and has extensive practical experience in the field of counselling and psychotherapy, as well as experience in conducting psychotherapy training.

Leadership

Author : Robert P. Vecchio
Publisher : University of Notre Dame Pess
ISBN 13 : 0268161623
Total Pages : 600 pages
Book Rating : 4.2/5 (681 download)

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Book Synopsis Leadership by : Robert P. Vecchio

Download or read book Leadership written by Robert P. Vecchio and published by University of Notre Dame Pess. This book was released on 2007-06-01 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, there are a growing number of business schools, law schools, and continuing education programs in executive development and management training that offer leadership classes. Despite the growing curricular recognition of this area, there is a shortage of strong college-level texts. Leadership, second edition—a completely up-to-date anthology of key writings by well-known contributors—meets this need for a textbook that encompasses the major theories in the field of leadership. Leadership is divided into six sections. Part I provides an overview of the subject with readings that examine what leaders actually do, as well as the many myths surrounding the notion of leadership. Part II focuses on the fundamentals of leadership by taking a close look at the specific tactics people use to get their own way. These readings analyze the political games people play and the two-way nature of leader-subordinate influence. Part III considers problems that can arise from leadership gone wrong—when power and influence are abused. The major formal models of leadership that have been offered over the years are reviewed in Part IV. The next section looks at contemporary views of leadership, emphasizing reliance on maturity of subordinates for success, including leadership in the context of self-directed work teams, entrepreneurial leadership, the notion of the leader as servant, and examples of leaders who are recognized for having empowered others or for providing moral leadership. The final section examines the roles of societal and organizational cultures as they pertain to leadership. Robert P. Vecchio has updated the second edition with six new articles. Aimed at upper-level undergraduate and graduate-level courses, Leadership continues to provide classic essays by the major figures in the field of leadership along with topical essays on current and emerging issues.

Human Resource Management in the Public Sector

Author : Ronald J. Burke
Publisher : Edward Elgar Publishing
ISBN 13 : 0857937324
Total Pages : 351 pages
Book Rating : 4.8/5 (579 download)

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Book Synopsis Human Resource Management in the Public Sector by : Ronald J. Burke

Download or read book Human Resource Management in the Public Sector written by Ronald J. Burke and published by Edward Elgar Publishing. This book was released on 2013-01-01 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'An impressive collection of authoritative treatments of major current and ongoing topics in public sector human resource management, provided by both well-established experts and up-and-coming scholars who are becoming leaders in the field. A valuable resource for courses on the topic and an important reference for scholars and those seeking to maintain expert knowledge about it.' – Hal G. Rainey, The University of Georgia, US This insightful book presents current thinking and research evidence on the role of human resource management policies and practices in increasing service quality, efficiency and organizational effectiveness in the public sector. Internationally, public sector organisations face enormous challenges, including increasingly uncertain political and economic environments, more vigilant and cost-conscious governments, rapidly evolving community needs and an ageing workforce. This collection examines a range of HRM-related topics that will influence the capacity of public sector agencies to negotiate and respond to the challenges ahead. These topics include managing public sector human resources during an economic downturn, enhancing the satisfaction and motivation of public sector employees, attracting and retaining talent, leadership development, and case studies in successful public sector organizational change. With each chapter drawing on the latest research, but also emphasizing the practical implications, this collection is suitable for practitioners, researchers and students alike. It will also be valuable for HR specialists and managers of HR units in the public sector.

Comparative Civil Service Systems in the 21st Century

Author : Frits M. Van der Meer
Publisher : Springer
ISBN 13 : 1137491450
Total Pages : 611 pages
Book Rating : 4.1/5 (374 download)

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Book Synopsis Comparative Civil Service Systems in the 21st Century by : Frits M. Van der Meer

Download or read book Comparative Civil Service Systems in the 21st Century written by Frits M. Van der Meer and published by Springer. This book was released on 2015-02-06 with total page 611 pages. Available in PDF, EPUB and Kindle. Book excerpt: This revised and expanded edition of a benchmark collection compares how civil services around the world have adapted to cope with managing public services in the 21st century. The volume provides insights into multi-level governance, juridification and issues of efficiency and responsiveness as well as exploring the impact of fiscal austerity.