Investigating The Factors Influencing Consumer Trust In Electronic Commerce

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Investigating the Factors Influencing Consumer Trust in Electronic Commerce

Author : Muhammad Rabiul Hasan
Publisher :
ISBN 13 :
Total Pages : 210 pages
Book Rating : 4.:/5 (957 download)

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Book Synopsis Investigating the Factors Influencing Consumer Trust in Electronic Commerce by : Muhammad Rabiul Hasan

Download or read book Investigating the Factors Influencing Consumer Trust in Electronic Commerce written by Muhammad Rabiul Hasan and published by . This book was released on 2012 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Purchasing online is no more considered as new issue since 1990s. With the rapid growth of Information and Communication Technology (ICT), internet became a common platform for users to accomplish many tasks in a convenience way. Purchasing goods and services online is one of those activities that we accomplish over the internet. However, with the popularity of internet, still many online users (perceived consumers) do not purchase things online. Based on the existing literature, one of the main reasons found is the lack of consumer trust in online vendors. Therefore, this study focused on investigating the factors influencing consumer trust in e-commerce environment. The main objective of this research was to examine whether the perceived factors are influential towards consumer trust in e-commerce. The study involved a quantitative method for data collection and analysis. Out of 300 sets of questionnaire, 253 were useful for analysis and interpretation. The findings revealed that all the factors have positive and significant relationship to consumer trust in e-commerce. Discussions involved 360° view on the influential factors and their significance in e-commerce environment. Finally, future implications indicate a need of further study to understand wide range of perceived factors that could contribute towards the growth of participation in online purchasing.

An Investigation of Significant Factors Affecting Consumer Trust in E-commerce

Author : Changfeng Chen
Publisher :
ISBN 13 :
Total Pages : 330 pages
Book Rating : 4.:/5 (575 download)

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Book Synopsis An Investigation of Significant Factors Affecting Consumer Trust in E-commerce by : Changfeng Chen

Download or read book An Investigation of Significant Factors Affecting Consumer Trust in E-commerce written by Changfeng Chen and published by . This book was released on 2003 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Initial Stages of Consumer Trust Building in E-commerce

Author : Kyösti Pennanen
Publisher : University of Vaasa
ISBN 13 : 9524762579
Total Pages : 210 pages
Book Rating : 4.5/5 (247 download)

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Book Synopsis The Initial Stages of Consumer Trust Building in E-commerce by : Kyösti Pennanen

Download or read book The Initial Stages of Consumer Trust Building in E-commerce written by Kyösti Pennanen and published by University of Vaasa. This book was released on 2009 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tiivistelmä: Kuluttajan ensivaiheen luottamuksen muodostumisprosessi verkkokaupankäynnissä.

Trust and E-commerce

Author : Konstantinos Dimitriadis
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (277 download)

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Book Synopsis Trust and E-commerce by : Konstantinos Dimitriadis

Download or read book Trust and E-commerce written by Konstantinos Dimitriadis and published by . This book was released on 2001 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1799889580
Total Pages : 1964 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business by : Management Association, Information Resources

Download or read book Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-04-16 with total page 1964 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the next few years, it is expected that most businesses will have transitioned to the use of electronic commerce technologies, namely e-commerce. This acceleration in the acceptance of e-commerce not only changes the face of business and retail, but also has introduced new, adaptive business models. The experience of consumers in online shopping and the popularity of the digital marketplace have changed the way businesses must meet the needs of consumers. To stay relevant, businesses must develop new techniques and strategies to remain competitive in a changing commercial atmosphere. The way in which e-commerce is being implemented, the business models that have been developed, and the applications including the benefits and challenges to e-commerce must be discussed to understand modern business. The Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business discusses the best practices, latest strategies, and newest methods for implementing and using e-commerce in modern businesses. This includes not only a view of how business models have changed and what business models have emerged, but also provides a focus on how consumers have changed in terms of their needs, their online behavior, and their use of e-commerce services. Topics including e-business, e-services, mobile commerce, usability models, website development, brand management and marketing, and online shopping will be explored in detail. This book is ideally intended for business managers, e-commerce managers, marketers, advertisers, brand managers, executives, IT consultants, practitioners, researchers, academicians, and students interested in how e-commerce is impacting modern business models.

The United States and Latin America

Author : Joseph Smith
Publisher : Routledge
ISBN 13 : 1134245327
Total Pages : 217 pages
Book Rating : 4.1/5 (342 download)

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Book Synopsis The United States and Latin America by : Joseph Smith

Download or read book The United States and Latin America written by Joseph Smith and published by Routledge. This book was released on 2005-02-25 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a concise, balanced and incisive analysis of US diplomatic relations with Latin America from 1776 to the end of the twentieth century, this timely work explores central themes such as the structure of international relations, and the pursuit of American national interest by the use of diplomacy, cultural imperialism and economic and military power. Joseph Smith examines: * the rise of the USA as an independent power * its policy towards Latin-American movements for independence * the evolution of the Monroe Doctrine * pan-Americanism * dollar diplomacy * the challenge of communism. Highlighting Latin American responses to US policy over a significant time span, the study documents the development of a complex historical relationship in which the United States has claimed a pre-eminent role, arousing as much resentment as acquiescence from its southern neighbours. Including a timely discussion of the current issues of debt, trade and narcotics control, this unique and valuable study will be of interest to all those with an interest in US and Latin American international relations.

Impact of e-Commerce on Consumers and Small Firms

Author : Salvatore Zappala
Publisher : Routledge
ISBN 13 : 1351155989
Total Pages : 275 pages
Book Rating : 4.3/5 (511 download)

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Book Synopsis Impact of e-Commerce on Consumers and Small Firms by : Salvatore Zappala

Download or read book Impact of e-Commerce on Consumers and Small Firms written by Salvatore Zappala and published by Routledge. This book was released on 2017-11-30 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: The change from old to new technologies has fundamentally changed the relationship between the consumer and the firm. This book is at the frontier of behavioural research into how these new commercial realities are borne out in practice, examining the adoption of e-commerce by small firms and the transactional phenomenon that entails access to the Internet. In analyzing the process of e-commerce adoption and why e-commerce actors behave as they do, its coverage includes the adoption of information and communication technologies (ICT) by small firms; the use of ICT applications to support marketing and sales transactions; and the factors that influence consumers' online purchasing decisions.

E-Retailing

Author : Eleonora Pantano
Publisher : Routledge
ISBN 13 : 1134385889
Total Pages : 314 pages
Book Rating : 4.1/5 (343 download)

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Book Synopsis E-Retailing by : Eleonora Pantano

Download or read book E-Retailing written by Eleonora Pantano and published by Routledge. This book was released on 2004-08-26 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most experts agree that the advent of internet retailing has transformed the marketplace, but until now students of the subject have had to search far and wide for comprehensive up-to-date analyses of the new business landscape. Coverage of the recent dot-com boom and bust obscured the fact that e-retailing is now firmly established in global business, promising growth rates that will continue to rise globally. This much-needed book provides readers with a guide to the implementation and operation of a successful e-retailing business, and has been written for students, entrepreneurs and researchers at all levels. By identifying and explaining the underlying principles of e-retailing and its relationship with conventional retail methods, this research-based book leads readers through this exciting and emerging subject. Throughout, case studies are explored, including: Ipod Nike Amazon e-Bay McDonald's Nokia. With accessibly written features such as key learning points, questions, think points and further reading, e-Retailing is core reading for anyone using, studying or researching the internet or e-retailing.

Managing Service Quality

Author : Paul Kunst
Publisher :
ISBN 13 :
Total Pages : 204 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Managing Service Quality by : Paul Kunst

Download or read book Managing Service Quality written by Paul Kunst and published by . This book was released on 1995 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Focusing on Consumer-to-consumer Trust in Electronic Commerce with Age and Gender Factors

Author : Hyun Shik Yoon
Publisher :
ISBN 13 :
Total Pages : 48 pages
Book Rating : 4.:/5 (698 download)

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Book Synopsis Focusing on Consumer-to-consumer Trust in Electronic Commerce with Age and Gender Factors by : Hyun Shik Yoon

Download or read book Focusing on Consumer-to-consumer Trust in Electronic Commerce with Age and Gender Factors written by Hyun Shik Yoon and published by . This book was released on 2009 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: The importance of trust in building and maintaining consumer relationship in e-commerce environment is recognized in the Information Systems literature since prior researches show that general lack of trust in e-commerce is a significant factor in inhibiting online purchases. A key challenge for researchers is to identify antecedent variables that engender consumer trust in ecommerce including business-to-consumer (B2C) and consumer-to-consumer (C2C). Although C2C has been found to be more popular than the B2C e-commerce, main stream tends to focus on B2C ecommerce without making a distinction between B2C and C2C. This study expected that two influences: internal facts including natural propensity to trust and perception of web site quality, and external facts including other's trust of buyers/sellers and third party recognition would affect an individual's trust in C2C e-commerce. This research extended this model of an individual's trust in C2C e-commerce to include age and gender as control variables.

Consumer Behaviour at Amazon. A case study of mobile phones sold by Amazon UK

Author : Gerald Moss
Publisher : GRIN Verlag
ISBN 13 : 3668536694
Total Pages : 65 pages
Book Rating : 4.6/5 (685 download)

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Book Synopsis Consumer Behaviour at Amazon. A case study of mobile phones sold by Amazon UK by : Gerald Moss

Download or read book Consumer Behaviour at Amazon. A case study of mobile phones sold by Amazon UK written by Gerald Moss and published by GRIN Verlag. This book was released on 2017-09-27 with total page 65 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2012 in the subject Business economics - Operations Research, grade: B, The University of Liverpool, language: English, abstract: This paper investigates the influence of e-commerce and related factors on the consumer behaviour with respect to the purchase decisions of mobile phones. The different factors that influence the consumer behaviour related to buying mobile phones have been identified in this research. Electronic commerce or e-Commerce consists of the buying and selling of products and services over electronic systems such as the Internet and other computer networks. The amount of trade conducted electronically is remarkably increased with the widespread use of the Internet (Blackwell, 2006). To facilitate global trade various schemes for transaction of electronic money have been introduced. Such schemes offer concrete solutions to the risk associated with trust, information security, international finance, and other factors posing uncertainty. Trust is a major focus of e-commerce professionals. In traditional trade much of mechanisms for building trust are related to the form of communication between the participants and costs related to the contact in person. In case of remote access (in terms of the Internet, for example) many of the traditional mechanisms for establishing trust between participants exists. Therefore, options to enhance or introduce other new mechanisms are used for confidence building (Bodenhausen, 2012). There are different forms of e-commerce. The e-commerce models are:

Global e-commerce

Author : Kenneth L. Kraemer
Publisher : Cambridge University Press
ISBN 13 : 1139458167
Total Pages : 45 pages
Book Rating : 4.1/5 (394 download)

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Book Synopsis Global e-commerce by : Kenneth L. Kraemer

Download or read book Global e-commerce written by Kenneth L. Kraemer and published by Cambridge University Press. This book was released on 2006-08-17 with total page 45 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are the Internet and e-commerce truly revolutionizing business practice? This book explodes the transformation myth by demonstrating that the Internet and e-commerce are in fact being adapted by firms to reinforce their existing relationships with customers, suppliers, and business partners. Detailed case studies of eight countries show that, rather than creating a borderless global economy, e-commerce strongly reflects existing local patterns of commerce, business, and consumer preference, and its impact therefore varies greatly by country. Paradoxically, while e-commerce is increasing the efficiency, effectiveness, and competitiveness of firms, it is also increasing the complexity of their environments as they have to deal with more business partners and also face greater competition from other firms. This incisive analysis of the diffusion and impact of e-business provides academic researchers, graduates, and MBA students with a solid basis for understanding its likely evolution.

Satisfaction: A Behavioral Perspective on the Consumer

Author : Richard L. Oliver
Publisher : Routledge
ISBN 13 : 1317460219
Total Pages : 740 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Satisfaction: A Behavioral Perspective on the Consumer by : Richard L. Oliver

Download or read book Satisfaction: A Behavioral Perspective on the Consumer written by Richard L. Oliver and published by Routledge. This book was released on 2014-12-18 with total page 740 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.

Trust and New Technologies

Author : T. Kautonen
Publisher : Edward Elgar Publishing
ISBN 13 : 1848445083
Total Pages : 325 pages
Book Rating : 4.8/5 (484 download)

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Book Synopsis Trust and New Technologies by : T. Kautonen

Download or read book Trust and New Technologies written by T. Kautonen and published by Edward Elgar Publishing. This book was released on 2008-01-01 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: For scholars interested in how social concepts such as trust impact on new technologies, this is undoubtedly a valuable contribution. Ian Grant, Telecommunications Policy . . . the editors have managed to provide a comprehensive overview of current conceptual and empirical research on trust-related issues from multiple perspectives. . . Trust and New Technologies is an enlightening collection of research papers on trust. The book should be of interest to scholars, practitioners and researchers focusing on the applications of new technologies in marketing and business management. Since trust also is a key concept in information behaviour studies, researchers interested in this field will also find this book a useful resource. Madely du Perez, Australian Library Journal This book is a timely collection of research papers on one of the most critical subjects on the internet. It explores a wide range of trust related issues from multiple perspectives, and by researchers from around Europe and America. The papers address the different roles that trust plays in consumer marketing in online environments, in mobile media, and in organizational relations. The issues highlighted are relevant to both academics and practitioners. Feng Li, University of Newcastle upon Tyne, UK Trust and New Technologies presents versatile new research that illustrates the different roles that trust plays in the marketing and management of new technologies. The authors provide a comprehensive and much needed overview of the current state of conceptual and empirical research in the topical area of trust and new technologies. Comprising of sixteen chapters, the book is divided thematically into three sections: consumer trust in online environments trust and mobile media new technologies and trust within and between organizations. This enlightening book will be of great interest to scholars, practitioners and research students focusing on the applications of new technologies in marketing and management. Trust researchers across business disciplines and the social sciences will also find this timely and unique book a constructive resource.

Trust and Trustworthiness

Author : Russell Hardin
Publisher : Russell Sage Foundation
ISBN 13 : 1610442717
Total Pages : 257 pages
Book Rating : 4.6/5 (14 download)

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Book Synopsis Trust and Trustworthiness by : Russell Hardin

Download or read book Trust and Trustworthiness written by Russell Hardin and published by Russell Sage Foundation. This book was released on 2002-03-21 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does it mean to "trust?" What makes us feel secure enough to place our confidence—even at times our welfare—in the hands of other people? Is it possible to "trust" an institution? What exactly do people mean when they claim to "distrust" their governments? As difficult as it may be to define, trust is essential to the formation and maintenance of a civil society. In Trust and Trustworthiness political scientist Russell Hardin addresses the standard theories of trust and articulates his own new and compelling idea: that much of what we call trust can be best described as "encapsulated interest." Research into the roles of trust in our society has offered a broad range of often conflicting theories. Some theorists maintain that trust is a social virtue that cannot be reduced to strategic self-interest; others claim that trusting another person is ultimately a rational calculation based on information about that person and his or her incentives and motivations. Hardin argues that we place our trust in persons whom we believe to have strong reasons to act in our best interests. He claims that we are correct when we assume that the main incentive of those whom we trust is to maintain a relationship with us—whether it be for reasons of economic benefit or for love and friendship. Hardin articulates his theory using examples from a broad array of personal and social relationships, paying particular attention to explanations of the development of trusting relationships. He also examines trustworthiness and seeks to understand why people may behave in ways that violate their own self-interest in order to honor commitments they have made to others. The book also draws important distinctions between vernacular uses of "trust" and "trustworthiness," contrasting, for example, the type of trust (or distrust) we place in individuals with the trust we place in institutions Trust and Trustworthiness represents the culmination of important new research into the roles of trust in our society; it offers a challenging new voice in the current discourse about the origins of cooperative behavior and its consequences for social and civic life. A Volume in the Russell Sage Foundation Series on Trust

Mobile Commerce: Concepts, Methodologies, Tools, and Applications

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1522526005
Total Pages : 1584 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Mobile Commerce: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources

Download or read book Mobile Commerce: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-06-19 with total page 1584 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the era of digital technology, business transactions and partnerships across borders have become easier than ever. As part of this shift in the corporate sphere, managers, executives, and strategists across industries must acclimate themselves with the challenges and opportunities for conducting business. Mobile Commerce: Concepts, Methodologies, Tools, and Applications provides a comprehensive source of advanced academic examinations on the latest innovations and technologies for businesses. Including innovative studies on marketing, mobile commerce security, and wireless handheld devices, this multi-volume book is an ideal source for researchers, scholars, business executives, professionals, and graduate-level students.

Factors Influencing Customers’ Perception towards Online Shopping

Author : Kunal Gaurav
Publisher : GRIN Verlag
ISBN 13 : 3668552150
Total Pages : 63 pages
Book Rating : 4.6/5 (685 download)

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Book Synopsis Factors Influencing Customers’ Perception towards Online Shopping by : Kunal Gaurav

Download or read book Factors Influencing Customers’ Perception towards Online Shopping written by Kunal Gaurav and published by GRIN Verlag. This book was released on 2017-10-19 with total page 63 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2017 in the subject Business economics - Offline Marketing and Online Marketing, grade: A, , language: English, abstract: Online shopping is having very bright future. Perception towards online shopping is getting better in India. With the use of internet, consumers can shop anywhere, anything and anytime with easy and safe payment options. Consumers can do comparison shopping between products, as well as, online stores. In present scenario customers are busy that they don’t have enough chance and time to go to shopping centers and purchase the things they need, everybody likes to do online shopping. In online, Product assortment is very huge to choose, and make immediate comparison in price, quality, variety, colour and also get product based information like customer feedback. The main purpose of this paper is to determine the “Factors Influencing Consumer Perception towards Online Shopping”. The objective for this research is to know the customer perception and identify the factors which influence the online customer’s. A quantitative research design which is descriptive and exploratory in nature was selected to gain insights about customer perception towards online shopping. The questionnaire prepared by using Likert’s five-point scale ranging from (1-5) where 1 Means ‘not at all important and 5 Means ‘most important ‘.The research has taken use of closed ended questions. The data collection was done over a period of 8 weeks this was done by going directly to the respondents or through mails. A total number of respondents taken for this study are 154. The collected data is analyzed in statistical method of factor analysis in the IBM SPSS 20.0 software. The data collected on 30 variables was deducted into five factors in the software and analyzed accordingly. The survey revealed that different customers have different perception towards online shopping; most of them having a very good attitude towards online shopping but there are certain customer who still find difficulties or we can say apart from several benefits has some disadvantage in mind of customer. Customer perception keeps on changing with time to time which is to be taken in the consideration.The most important factors that can be taken into account to understand the Internet shopping (Customer Service, Convenience, Experience, Value added service and Product related information).