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Integrity Service
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Book Synopsis Integrity Service by : Ron Willingham
Download or read book Integrity Service written by Ron Willingham and published by Simon and Schuster. This book was released on 2005-10-03 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy -- wondering what happened to basic civility and common courtesy? Why do things seem to be getting worse rather than better? And how can businesses train employees to offer customers the courtesy and attention they are entitled to? Ron Willingham, whose seminars and training sessions have helped big companies around the world change their employees' behavior, offers a new and subtler way of looking at customer service. Instead of the traditional "paint an artificial smile on your face" approach, Integrity Service brings the whole person into the service experience, showing that good customer relationships grow from employees' beliefs about who they are and what's possible for them to achieve, what career rewards they deserve, and what value they can give customers. Integrity Service presents fundamental principles that lead to individual success and gives readers specific action guidelines for on and off the job. Willingham's documented success through his seminars and programs ensures that the hands-on help in this book will bring employees and managers to a new understanding of the nature of service. In a world of automated phone systems and constantly frustrated customers, Ron Willingham provides a proven program that empowers employees to provide the superior service that people really want and deserve.
Book Synopsis Integrity Selling for the 21st Century by : Ron Willingham
Download or read book Integrity Selling for the 21st Century written by Ron Willingham and published by Currency. This book was released on 2003-06-17 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: “I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers... In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.” — Ron Willingham If you’ve tried manipulative, self-focused selling techniques that demean you and your customer, if you’ve ever wondered if selling could be more than just talking people into buying, then Integrity Selling for the 21st Century is the book for you. Its concept is simple: Only by getting to know your customers and their needs — and believing that you can meet those needs — will you enjoy relationships with customers built on trust. And only then, when you bring more value to your customers than you receive in payment, will you begin to reap the rewards of high sales. Since the publication of Ron Willingham’s enormously successful first book, Integrity Selling, his sales program has been adopted by dozens of Fortune 500 companies, such as Johnson & Johnson and IBM, as well as the American Red Cross and the New York Times. In his new book, Integrity Selling for the 21st Century, Willingham explains how his selling system relates to today’s business climate — when the need for integrity is greater than ever before. Integrity Selling for the 21st Century teaches a process of self-evaluation to help you become a stellar salesperson in any business climate. Once you’ve established your own goals and personality traits, you’ll be able to evaluate them in your customers and adapt your styles to create a more trusting, productive relationship. Drawing upon Willingham’s years of experience and success stories from sales forces of the more than 2,000 companies that have adopted the Integrity Selling system, Ron Willingham has created a blueprint for achieving success in sales while staying true to your values.
Book Synopsis SSL and TLS: Theory and Practice, Second Edition by : Rolf Oppliger
Download or read book SSL and TLS: Theory and Practice, Second Edition written by Rolf Oppliger and published by Artech House. This book was released on 2016-03-31 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This completely revised and expanded second edition of SSL and TLS: Theory and Practice provides an overview and a comprehensive discussion of the Secure Sockets Layer (SSL), Transport Layer Security (TLS), and Datagram TLS (DTLS) protocols that are omnipresent in today's e-commerce and e-business applications and respective security solutions. It provides complete details on the theory and practice of the protocols, offering readers a solid understanding of their design principles and modes of operation. Updates to this edition include coverage of the recent attacks against the protocols, newly specified extensions and firewall traversal, as well as recent developments related to public key certificates and respective infrastructures. This book targets software developers, security professionals, consultants, protocol designers, and chief security officers who will gain insight and perspective on the many details of the SSL, TLS, and DTLS protocols, such as cipher suites, certificate management, and alert messages. The book also comprehensively discusses the advantages and disadvantages of the protocols compared to other Internet security protocols and provides the details necessary to correctly implement the protocols while saving time on the security practitioner's side.
Book Synopsis SSL and TLS: Theory and Practice, Third Edition by : Rolf Oppliger
Download or read book SSL and TLS: Theory and Practice, Third Edition written by Rolf Oppliger and published by Artech House. This book was released on 2023-06-30 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its Third Edition, this completely revised and updated reference provides a thorough and comprehensive introduction into the SSL, TLS, and DTLS protocols, explaining all the details and technical subtleties and showing how the current design helps mitigate the attacks that have made press headlines in the past. The book tells the complete story of TLS, from its earliest incarnation (SSL 1.0 in 1994), all the way up to and including TLS 1.3. Detailed descriptions of each protocol version give you a full understanding of why the protocol looked like it did, and why it now looks like it does. You will get a clear, detailed introduction to TLS 1.3 and understand the broader context of how TLS works with firewall and network middleboxes, as well the key topic of public infrastructures and their role in securing TLS. You will also find similar details on DTLS, a close sibling of TLS that is designed to operate over UDP instead of TCP. The book helps you fully understand the rationale behind the design of the SSL, TLS, and DTLS protocols and all of its extensions. It also gives you an in-depth and accessible breakdown of the many vulnerabilities in earlier versions of TLS, thereby more fully equipping you to properly configure and use the protocols in the field and protect against specific (network-based) attacks. With its thorough discussion of widely deployed network security technology, coupled with its practical applications you can utilize today, this is a must-have book for network security practitioners and software/web application developers at all levels.
Book Synopsis Networking Security and Standards by : Weidong Kou
Download or read book Networking Security and Standards written by Weidong Kou and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Security is the science and technology of secure communications and resource protection from security violation such as unauthorized access and modification. Putting proper security in place gives us many advantages. It lets us exchange confidential information and keep it confidential. We can be sure that a piece of information received has not been changed. Nobody can deny sending or receiving a piece of information. We can control which piece of information can be accessed, and by whom. We can know when a piece of information was accessed, and by whom. Networks and databases are guarded against unauthorized access. We have seen the rapid development of the Internet and also increasing security requirements in information networks, databases, systems, and other information resources. This comprehensive book responds to increasing security needs in the marketplace, and covers networking security and standards. There are three types of readers who are interested in security: non-technical readers, general technical readers who do not implement security, and technical readers who actually implement security. This book serves all three by providing a comprehensive explanation of fundamental issues of networking security, concept and principle of security standards, and a description of some emerging security technologies. The approach is to answer the following questions: 1. What are common security problems and how can we address them? 2. What are the algorithms, standards, and technologies that can solve common security problems? 3.
Book Synopsis China Satellite Navigation Conference (CSNC) 2020 Proceedings: Volume II by : Jiadong Sun
Download or read book China Satellite Navigation Conference (CSNC) 2020 Proceedings: Volume II written by Jiadong Sun and published by Springer Nature. This book was released on 2020-06-06 with total page 783 pages. Available in PDF, EPUB and Kindle. Book excerpt: China Satellite Navigation Conference (CSNC 2020) Proceedings presents selected research papers from CSNC 2020 held during 22nd-25th November in Chengdu, China. These papers discuss the technologies and applications of the Global Navigation Satellite System (GNSS), and the latest progress made in the China BeiDou System (BDS) especially. They are divided into 13 topics to match the corresponding sessions in CSNC2020, which broadly covered key topics in GNSS. Readers can learn about the BDS and keep abreast of the latest advances in GNSS techniques and applications.
Book Synopsis Internet and Intranet Security by : Rolf Oppliger
Download or read book Internet and Intranet Security written by Rolf Oppliger and published by Artech House. This book was released on 2001 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pioneering guide to Internet and intranet security is the first to cover all of the relevant technologies in one comprehensive reference, and enhances the ability to create and deploy secure architectures. It gives users the knowledge needed for improved productivity, whether setting up commerce on line, assembling a firewall, or selecting access controls and cryptographic protocols to secure TCP/IP-based networks.
Download or read book Guide written by AICPA and published by John Wiley & Sons. This book was released on 2018-05-11 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated as of January 1, 2018, this guide includes relevant guidance contained in applicable standards and other technical sources. It explains the relationship between a service organization and its user entities, provides examples of service organizations, describes the description criteria to be used to prepare the description of the service organization’s system, identifies the trust services criteria as the criteria to be used to evaluate the design and operating effectiveness of controls, explains the difference between a type 1 and type 2 SOC 2 report, and provides illustrative reports for CPAs engaged to examine and report on system and organization controls at a service organization. It also describes the matters to be considered and procedures to be performed by the service auditor in planning, performing, and reporting on SOC 2 and SOC 3 engagements. New to this edition are: Updated for SSAE No. 18 (clarified attestation standards), this guide has been fully conformed to reflect lessons learned in practice Contains insight from expert authors on the SOC 2 working group composed of CPAs who perform SOC 2 and SOC 3 engagements Includes illustrative report paragraphs describing the matter that gave rise to the report modification for a large variety of situations Includes a new appendix for performing and reporting on a SOC 2 examination in accordance with International Standards on Assurance Engagements (ISAEs) or in accordance with both the AICPA’s attestation standards and the ISAEs
Author :Cincinnati (Ohio) Chamber of Commerce and Merchants' Exchange. Impartial Committee on Workmen's Compensation Insurance Publisher : ISBN 13 : Total Pages :1042 pages Book Rating :4.3/5 (91 download)
Book Synopsis Study of Workmen's Compensation Insurance Laws and Service by : Cincinnati (Ohio) Chamber of Commerce and Merchants' Exchange. Impartial Committee on Workmen's Compensation Insurance
Download or read book Study of Workmen's Compensation Insurance Laws and Service written by Cincinnati (Ohio) Chamber of Commerce and Merchants' Exchange. Impartial Committee on Workmen's Compensation Insurance and published by . This book was released on 1923 with total page 1042 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Securing Information and Communications Systems by : Steven Furnell
Download or read book Securing Information and Communications Systems written by Steven Furnell and published by Artech House. This book was released on 2008 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: This one-stop reference gives you the latest expertise on everything from access control and network security, to smart cards and privacy. Representing a total blueprint to security design and operations, this book brings all modern considerations into focus. It maps out user authentication methods that feature the latest biometric techniques, followed by authorization and access controls including DAC, MAC, and ABAC and how these controls are best applied in todayOCOs relational and multilevel secure database systems."
Book Synopsis Programmable Networks for IP Service Deployment by : Alex Galis
Download or read book Programmable Networks for IP Service Deployment written by Alex Galis and published by Artech House. This book was released on 2004 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, programmable networks are being viewed as the solution for the fast, flexible and dynamic deployment of new telecommunications network services. At the vanguard of programmable network research is the Future Active IP Networks (FAIN) project. The authors of this book discuss their research in FAIN so you can get on the inside track to tomorrow's technology. Moreover, the book provides you with detailed guidelines for designing managed IP programmable networks.
Book Synopsis Progress in Cryptology - INDOCRYPT 2001 by : C. Pandu Rangan
Download or read book Progress in Cryptology - INDOCRYPT 2001 written by C. Pandu Rangan and published by Springer Science & Business Media. This book was released on 2001-12-05 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the Second International Conference in Cryptology in India, INDOCRYPT 2001, held in Chennai, India in December 2001. The 31 revised full papers presented together with an invited survey were carefully reviewed and selected from 77 submissions. The papers are organized in topical sections on hashing, algebraic schemes, elliptic curves, coding theory, applications, cryptanalysis, distributed cryptography, Boolean functions, digitial signatures, and shift registers.
Book Synopsis Building an Effective Security Program for Distributed Energy Resources and Systems by : Mariana Hentea
Download or read book Building an Effective Security Program for Distributed Energy Resources and Systems written by Mariana Hentea and published by John Wiley & Sons. This book was released on 2021-05-11 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building an Effective Security Program for Distributed Energy Resources and Systems Build a critical and effective security program for DERs Building an Effective Security Program for Distributed Energy Resources and Systems requires a unified approach to establishing a critical security program for DER systems and Smart Grid applications. The methodology provided integrates systems security engineering principles, techniques, standards, and best practices. This publication introduces engineers on the design, implementation, and maintenance of a security program for distributed energy resources (DERs), smart grid, and industrial control systems. It provides security professionals with understanding the specific requirements of industrial control systems and real-time constrained applications for power systems. This book: Describes the cybersecurity needs for DERs and power grid as critical infrastructure Introduces the information security principles to assess and manage the security and privacy risks of the emerging Smart Grid technologies Outlines the functions of the security program as well as the scope and differences between traditional IT system security requirements and those required for industrial control systems such as SCADA systems Offers a full array of resources— cybersecurity concepts, frameworks, and emerging trends Security Professionals and Engineers can use Building an Effective Security Program for Distributed Energy Resources and Systems as a reliable resource that is dedicated to the essential topic of security for distributed energy resources and power grids. They will find standards, guidelines, and recommendations from standards organizations, such as ISO, IEC, NIST, IEEE, ENISA, ISA, ISACA, and ISF, conveniently included for reference within chapters.
Book Synopsis Distributed Real-Time Architecture for Mixed-Criticality Systems by : Hamidreza Ahmadian
Download or read book Distributed Real-Time Architecture for Mixed-Criticality Systems written by Hamidreza Ahmadian and published by CRC Press. This book was released on 2018-09-05 with total page 709 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes a cross-domain architecture and design tools for networked complex systems where application subsystems of different criticality coexist and interact on networked multi-core chips. The architecture leverages multi-core platforms for a hierarchical system perspective of mixed-criticality applications. This system perspective is realized by virtualization to establish security, safety and real-time performance. The impact further includes a reduction of time-to-market, decreased development, deployment and maintenance cost, and the exploitation of the economies of scale through cross-domain components and tools. Describes an end-to-end architecture for hypervisor-level, chip-level, and cluster level. Offers a solution for different types of resources including processors, on-chip communication, off-chip communication, and I/O. Provides a cross-domain approach with examples for wind-power, health-care, and avionics. Introduces hierarchical adaptation strategies for mixed-criticality systems Provides modular verification and certification methods for the seamless integration of mixed-criticality systems. Covers platform technologies, along with a methodology for the development process. Presents an experimental evaluation of technological results in cooperation with industrial partners. The information in this book will be extremely useful to industry leaders who design and manufacture products with distributed embedded systems in mixed-criticality use-cases. It will also benefit suppliers of embedded components or development tools used in this area. As an educational tool, this material can be used to teach students and working professionals in areas including embedded systems, computer networks, system architecture, dependability, real-time systems, and avionics, wind-power and health-care systems.
Book Synopsis The JPEG 2000 Suite by : Peter Schelkens
Download or read book The JPEG 2000 Suite written by Peter Schelkens and published by John Wiley & Sons. This book was released on 2009-09-03 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: The JPEG 2000 Suite provides a comprehensive overview of the baseline JPEG 2000 standard and its extensions. The first part of the book sets out the core coding system, additions to the standard and reference software. The second part discusses the successful deployment of JPEG 2000 in application domains such as video surveillance, digital cinema, digital television, medical imaging, defence imaging, security, geographic imaging and remote sensing, digital culture imaging and 3D graphics. The book also presents implementation strategies accompanied by existing software and hardware solutions. Describes secure JPEG 2000 (JPSEC), interactivity protocols (JPIP), volumetric image data compression (JP3D) and image compression in wireless environments (JPWL), amongst others. Uses a structure which allows for easy cross-reference with the components of the standard. Sets out practical implementation examples and results. Examines strategies for future image compression techniques, including Advanced Image Coding and JPEG XR. Includes contributions from international specialists in industry and academia who have worked on the development of the JPEG 2000 standard. Additional material can be found at www.jpeg.org. The JPEG 2000 Suite is an excellent introduction to the JPEG 2000 standard and is of great appeal to practising electronics engineers, researchers, and hardware and software developers using and developing image coding techniques. Graduate students taking courses on image compression, digital archiving, and data storage techniques will also find the book useful, as will graphic designers, artists, and decision makers in industries developing digital applications.
Book Synopsis Information Systems by : United States. General Accounting Office
Download or read book Information Systems written by United States. General Accounting Office and published by . This book was released on 1988 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Information Systems by : DIANE Publishing Company
Download or read book Information Systems written by DIANE Publishing Company and published by DIANE Publishing. This book was released on 1996 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: A review of computer security practices for automated information systems currently in development in the Federal Government in 1988. Charts and tables.
