Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Integrity And Service
Download Integrity And Service full books in PDF, epub, and Kindle. Read online Integrity And Service ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis Integrity Selling for the 21st Century by : Ron Willingham
Download or read book Integrity Selling for the 21st Century written by Ron Willingham and published by Currency. This book was released on 2003-06-17 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: “I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers... In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.” — Ron Willingham If you’ve tried manipulative, self-focused selling techniques that demean you and your customer, if you’ve ever wondered if selling could be more than just talking people into buying, then Integrity Selling for the 21st Century is the book for you. Its concept is simple: Only by getting to know your customers and their needs — and believing that you can meet those needs — will you enjoy relationships with customers built on trust. And only then, when you bring more value to your customers than you receive in payment, will you begin to reap the rewards of high sales. Since the publication of Ron Willingham’s enormously successful first book, Integrity Selling, his sales program has been adopted by dozens of Fortune 500 companies, such as Johnson & Johnson and IBM, as well as the American Red Cross and the New York Times. In his new book, Integrity Selling for the 21st Century, Willingham explains how his selling system relates to today’s business climate — when the need for integrity is greater than ever before. Integrity Selling for the 21st Century teaches a process of self-evaluation to help you become a stellar salesperson in any business climate. Once you’ve established your own goals and personality traits, you’ll be able to evaluate them in your customers and adapt your styles to create a more trusting, productive relationship. Drawing upon Willingham’s years of experience and success stories from sales forces of the more than 2,000 companies that have adopted the Integrity Selling system, Ron Willingham has created a blueprint for achieving success in sales while staying true to your values.
Book Synopsis Integrity Service by : Ron Willingham
Download or read book Integrity Service written by Ron Willingham and published by Simon and Schuster. This book was released on 2005-10-03 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy -- wondering what happened to basic civility and common courtesy? Why do things seem to be getting worse rather than better? And how can businesses train employees to offer customers the courtesy and attention they are entitled to? Ron Willingham, whose seminars and training sessions have helped big companies around the world change their employees' behavior, offers a new and subtler way of looking at customer service. Instead of the traditional "paint an artificial smile on your face" approach, Integrity Service brings the whole person into the service experience, showing that good customer relationships grow from employees' beliefs about who they are and what's possible for them to achieve, what career rewards they deserve, and what value they can give customers. Integrity Service presents fundamental principles that lead to individual success and gives readers specific action guidelines for on and off the job. Willingham's documented success through his seminars and programs ensures that the hands-on help in this book will bring employees and managers to a new understanding of the nature of service. In a world of automated phone systems and constantly frustrated customers, Ron Willingham provides a proven program that empowers employees to provide the superior service that people really want and deserve.
Book Synopsis Intentional Integrity by : Robert Chesnut
Download or read book Intentional Integrity written by Robert Chesnut and published by St. Martin's Press. This book was released on 2020-07-28 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Silicon Valley expert Robert Chesnut shows that companies that do not think seriously about a crucial element of corporate culture—integrity—are destined to fail. “Show of hands—who in this group has integrity?” It’s with this direct and often uncomfortable question that Robert Chesnut, General Counsel of Airbnb, begins every presentation to new employees. Defining integrity is difficult. Once understood as “telling the truth and keeping your word,” it was about following not just the letter but the spirit of the law. But in a moment when workplaces are becoming more diverse, global, and connected, silence about integrity creates ambiguities about right and wrong that make everyone uncertain, opening the door for the minority of people to rationalize selfish behavior. Trust in most traditional institutions is down—government, religious organizations, and higher education—and there’s a dark cloud hovering over technology. But this is precisely where companies come in; as peoples’ faith in establishments deteriorates, they’re turning to their employer for stability. In Intentional Integrity, Chesnut offers a six-step process for leaders to foster and manage a culture of integrity at work. He explains the rationale and legal context for the ethics and practices, and presents scenarios to illuminate the nuances of thinking deeply and objectively about workplace culture. We will always need governments to manage defense, infrastructure, and basic societal functions. But, Chesnut argues, the private sector has the responsibility to use sensitivity and flexibility to make broader progress—if they act with integrity. "Rob is an insider who's combined doing good with doing business well in two iconic Silicon Valley companies. His book contains smart, practical advice for anyone looking to do good and do well.” —Reid Hoffman, co-founder of LinkedIn and author of Blitzscaling
Book Synopsis Integrity in Business and Management by : Marc Orlitzky
Download or read book Integrity in Business and Management written by Marc Orlitzky and published by Taylor & Francis. This book was released on 2017-07-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book highlights the interconnectedness of integrity with philosophical history, leadership, managerial decision-making, and organizational effectiveness in a wide variety of contexts (e.g., time theft in organizations and family business). Well-known researchers in business ethics from all around the world reframe the literature on integrity in business and management and develop updated and more comprehensive models of integrity. Integrity in Business and Management connects integrity to both ancient thought and the modern philosophy of pragmatism, but also explains how contemporary societal trends may shape the way we think about integrity. The final chapter warns against oversocialized conceptualizations of integrity and argues for a clear differentiation between personal integrity and moral integrity. Aimed at researchers and academics in the fields of business ethics and organizational leadership, Integrity in Business and Management explicates and critiques prior models of managerial integrity in a wide variety of disciplines, covering economics, moral philosophy, business ethics, organizational behavior, sociology, history, and psychology and offers a helpful set of readings in advanced undergraduate and postgraduate courses of business ethics, corporate governance, corporate social responsibility, and leadership to stimulate discussions about personal integrity, moral integrity, and organizational leadership.
Book Synopsis The People Principle by : Ron Willingham
Download or read book The People Principle written by Ron Willingham and published by Macmillan. This book was released on 1997-10-15 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: The management consultant to IBM, Chevrolet and Mass Mutual offers practical, step-by-step tips for motivating employees. Whether you manage two people or 2,000, in a cottage industry or a Fortune 500 company, Willingham's program will help you maximize your employees' productivity, and in doing so, boost your career and your company's bottom line.
Download or read book Beyond Integrity written by Scott Rae and published by Zondervan Academic. This book was released on 2012-02-21 with total page 1076 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrity is essential to Judeo-Christian business ethics. But today’s business environment is complex. Those in business, and those preparing to enter the business world, need to grapple with the question of how integrity and biblical ethics can be applied in the workplace. They need to go “beyond integrity” in their thinking. Beyond Integrity is neither excessively theoretical nor simplistic and dogmatic. Rather, it offers a balanced and pragmatic approach to a number of concrete ethical issues. Readings from a wide range of sources present competing perspectives on each issue, and real-life case studies further help the reader grapple with ethical dilemmas. The authors conclude each chapter with their own distinctly Christian commentary on the topic covered. This Zondervan ebook of the third edition has been revised to provide the most up-to-date introduction to the issues Christians face in today’s constantly changing business culture. Revisions include: • 30 new case studies • 1/3 new readings • 50% substantially revised • sidebars that reflect the issues in the news and business press • summaries and material for discussion
Book Synopsis "Integrity First, Service Before Self, Excellence in All We Do.", TODAY, (RULER). by :
Download or read book "Integrity First, Service Before Self, Excellence in All We Do.", TODAY, (RULER). written by and published by . This book was released on 2001 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Ethics and Excellence by : Robert C. Solomon
Download or read book Ethics and Excellence written by Robert C. Solomon and published by Oxford University Press, USA. This book was released on 1992 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Greek philosopher Aristotle, writing over two thousand years before Wall Street, called people who engaged in activities which did not contribute to society "parasites." In his latest work, renowned scholar Robert C. Solomon asserts that though capitalism may require capital, but it does not require, much less should it be defined by the parasites it inevitably attracts. Capitalism has succeeded not with brute strength or because it has made people rich, but because it has produced responsible citizens and--however unevenly--prosperous communities. It cannot tolerate a conception of business that focuses solely on income and vulgarity while ignoring traditional virtues of responsibility, community, and integrity. Many feel that there is too much lip-service and not enough understanding of the importance of cooperation and integrity in corporate life. This book rejects the myths and metaphors of war-like competition that cloud business thinking and develops an "Aristotelean" theory of business. The author's approach emphasizes several core concepts: the corporation as community, the search for excellence, the importance of integrity and sound judgment, as well as a more cooperative and humane vision of business. Solomon stresses the virtues of honesty, trust, fairness, and compassion in the competitive business world, and confronts the problem of "moral mazes" and what he posits as its solution--moral courage.
Book Synopsis Amaze Every Customer Every Time by : Shep Hyken
Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Book Synopsis The Integrity Advantage by : Adrian Robert Gostick
Download or read book The Integrity Advantage written by Adrian Robert Gostick and published by Gibbs Smith. This book was released on 2003 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: With The Integrity Advantage, Adrian Gostick and Dana Telford establish a burning platform-that personal integrity is a proven competitive advantage in business. Prominent business leaders from some of North America's most respected companies-including Don Graham of the Washington Post, former Johnson & Johnson CEO James Burke, and Hank Paulson, Jr. of Goldman Sachs-discuss the role integrity has played in their successes, and offer examples of the importance of integrity in business today. Not merely a collection of essays, the authors also share an effective system of decision-making designed to help anyone implement integrity into every action. The importance of trust and credibility within business relationships is examined and discussed, as Telford and Gostick illustrate how to juggle wealth, power, and responsibility-and be a person of character. Given the recent uncertainty fostered by questionable corporate tactics, however, now is the time to examine whatrole integrity actually plays in business today, and whether employees are naturally compelled to practice these values-particularly when the leaders they follow lack integrity in their own professional behavior.Dana Telford holds an MBA from Harvard University and has advised business leaders in the consumer banking, healthcare, publishing, retail, manufacturing, and real estate industries. He has developed and implemented strategies for client companies based all over the world. Helives in Morgan, Utah. Adrian Gostick is director of marketing and corporate communications with the O.C. Tanner Recognition Company. His previous books include Managing with Carrots and The 24-Carrot Manager, co-authored with Chester Elton. He lives in Salt Lake City.
Author :National Academies of Sciences, Engineering, and Medicine Publisher :National Academies Press ISBN 13 :0309391253 Total Pages :327 pages Book Rating :4.3/5 (93 download)
Book Synopsis Fostering Integrity in Research by : National Academies of Sciences, Engineering, and Medicine
Download or read book Fostering Integrity in Research written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2018-01-13 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: The integrity of knowledge that emerges from research is based on individual and collective adherence to core values of objectivity, honesty, openness, fairness, accountability, and stewardship. Integrity in science means that the organizations in which research is conducted encourage those involved to exemplify these values in every step of the research process. Understanding the dynamics that support â€" or distort â€" practices that uphold the integrity of research by all participants ensures that the research enterprise advances knowledge. The 1992 report Responsible Science: Ensuring the Integrity of the Research Process evaluated issues related to scientific responsibility and the conduct of research. It provided a valuable service in describing and analyzing a very complicated set of issues, and has served as a crucial basis for thinking about research integrity for more than two decades. However, as experience has accumulated with various forms of research misconduct, detrimental research practices, and other forms of misconduct, as subsequent empirical research has revealed more about the nature of scientific misconduct, and because technological and social changes have altered the environment in which science is conducted, it is clear that the framework established more than two decades ago needs to be updated. Responsible Science served as a valuable benchmark to set the context for this most recent analysis and to help guide the committee's thought process. Fostering Integrity in Research identifies best practices in research and recommends practical options for discouraging and addressing research misconduct and detrimental research practices.
Book Synopsis Public Integrity by : J. Patrick Dobel
Download or read book Public Integrity written by J. Patrick Dobel and published by Johns Hopkins University Press. This book was released on 2002-01-01 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking book, J. Patrick Dobel describes and analyzes the elements that constitute integrity in public office. Drawing on case studies, memoirs, interviews, and fiction (e.g., John Le Carré), Dobel addresses such issues as when to resign and when to stay in office. He examines the temptations of power, the relation between private and public life, and the role of honor and prudence in making personal decisions. He applies not only moral theory but also the insights of history, organizational theory, and psychology. Unlike most political ethics books, Public Integrity puts personal responsibility at the center of public morality, examining not just the responsibilities of office but also the role of personal moral commitments and promises. This timely book reminds us of the importance of public integrity as well as the demands and challenges that often threaten that integrity, especially in a liberal democracy such as the United States.
Book Synopsis Return on Integrity by : John G. Blumberg
Download or read book Return on Integrity written by John G. Blumberg and published by Greenleaf Book Group. This book was released on 2016-04-19 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New ROI In Return on Integrity: The New Definition of ROI and Why Leaders Need to Know It,author John G. Blumberg asks CEOs and top leadership to dig deep, to discover the most untapped strategic resource available to you as a leader. It is an intriguing invitation to truly discover the core values you live by and, in turn, to engage an impactful set of core values for the organization you lead. Core values have been featured in countless books over the last decade, but none has taken the search as deep or has focused on the intersection of leaders’ personal values and those of your organization. At this intersection, Return on Integrity reveals the linchpin of leadership . . . and legacy. Through in-depth introspection and a continual renewal, you can lead your organization beyond profit to a more truthful and fulfilling bottom line. Core values are not just a guide; they should be the basis of every decision and action in your organization. The new ROI is the value built between personal and organizational core values—a stronger organization built on a stronger base. The new ROI is also the return CEOs and your leadership team experience by living and leading with integrity. Blumberg clearly demonstrates his commitment to personal and professional integrity and to helping CEOs achieve it. Sample worksheets and agendas guide your progress, as do links to numerous support resources on the author’s website. Return on Integrity will inspire you to pick up your shovel and start digging deep.
Book Synopsis Integrity in His Service by : Ralph Champagne
Download or read book Integrity in His Service written by Ralph Champagne and published by . This book was released on 2014-09-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Site Reliability Engineering by : Niall Richard Murphy
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Book Synopsis Integrity in Public Life by : Vernon White
Download or read book Integrity in Public Life written by Vernon White and published by Haus Publishing. This book was released on 2019-10-15 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good governance is a fundamental value in the United Kingdom, and its citizens are entitled to expect that public officials, both elected and non-elected, behave according to the highest standards of ethical behavior. Of course, these aspirations alone are not enough to root out corruption in government. In order for integrity in public life to be maintained, the core principles underlying these expectations must be constantly examined and strengthened. This new volume, published in collaboration with the Westminster Abbey Institute, explores ways in which public service institutions can maintain integrity on both the institutional and the individual level. While keeping the power of the individual in mind, the authors also illustrate the critical role institutions play in upholding values when the moral compass of individuals in power fails. Integrity in Public Life provides an essential guide to integrity, seeking to answer the fundamentals of what integrity means in public life and why it holds such a critical role in the constitution of Britain.
Download or read book Ethics and the Public Service written by and published by . This book was released on 1980 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt:
