Individual And Situational Factors Affecting Transfer Of Training In A Call Center Environment

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Individual and Situational Factors Affecting Transfer of Training in a Call Center Environment

Author : Eric Travis Hicks
Publisher :
ISBN 13 :
Total Pages : 302 pages
Book Rating : 4.:/5 (123 download)

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Book Synopsis Individual and Situational Factors Affecting Transfer of Training in a Call Center Environment by : Eric Travis Hicks

Download or read book Individual and Situational Factors Affecting Transfer of Training in a Call Center Environment written by Eric Travis Hicks and published by . This book was released on 2006 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past 35 years, the average U.S. corporation expenditure per employee on training has increased over ten-fold, yet research studies covering the same time period estimate that only 10-15% of skills and knowledge acquired during training actually transfer to the job. A study was conducted using Mathieu and Martineau's model of training motivation to better understand which factors predicted for motivation to transfer learning on the job in a call center environment. Participants from a large mid-western insurance company call center ( n = 195) participated in a longitudinal study to determine the relationship of individual factors, situational factors, and reaction to training with motivation to transfer training. Pre training survey scales measured variables motivation to learn, locus of control, self-efficacy, learning confidence, managerial support, organizational support, and job support. Post-training survey scales measured reaction to training and motivation to transfer training. Pearson correlation, hierarchical multiple regression, and factor analysis were used to understand correlation among the predictor variables and between the predictors and the criterion variable motivation to transfer. Results indicated that while all variables of interest correlated with motivation to transfer in Pearson tests, only situational factors and reaction to training predicted for transfer motivation when entered into the final hierarchical multiple regression model.

Role of Environmental, Individual and Situational Factors in Transfer of Training

Author : Muhammad Awais Bhatti
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (969 download)

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Book Synopsis Role of Environmental, Individual and Situational Factors in Transfer of Training by : Muhammad Awais Bhatti

Download or read book Role of Environmental, Individual and Situational Factors in Transfer of Training written by Muhammad Awais Bhatti and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Dissertation Abstracts International

Author :
Publisher :
ISBN 13 :
Total Pages : 652 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Dissertation Abstracts International by :

Download or read book Dissertation Abstracts International written by and published by . This book was released on 2007 with total page 652 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Transfer of Training Into the Work Environment - a Socio-cultural Approach

Author : Marco Köster
Publisher : GRIN Verlag
ISBN 13 : 3638801985
Total Pages : 28 pages
Book Rating : 4.6/5 (388 download)

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Book Synopsis The Transfer of Training Into the Work Environment - a Socio-cultural Approach by : Marco Köster

Download or read book The Transfer of Training Into the Work Environment - a Socio-cultural Approach written by Marco Köster and published by GRIN Verlag. This book was released on 2007-10 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essay from the year 2002 in the subject Sociology - Work, Profession, Education, Organisation, grade: Grade A, University of Manchester (Institute for Development Policy and Management), language: English, abstract: In theoretical and empirical research the elusive phenomenon of training transfer has widely been neglected. Attempts to grasp the many facets of the transfer of training in a comprehensive theory have been few. Transfer has traditionally been regarded as a training product to be measured at a fixed point of time after the course. Alternatively, some authors suggests a process approach to transfer and argue that transfer of training is a complex and discontinuous process of successful skill application and recurring setbacks, of achieved behaviour change and frequent relapse to old habits. Consequently, the identification and measurement of transfer delivers a comprehensive picture only when it sets in at various points of time after the training. Throughout the transfer process the trainee is exposed to factors inhibiting or facilitating the transfer of training to the workplace. The influences of transfer facilitators and transfer barriers are outlined in this text.

How People Learn

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309131979
Total Pages : 386 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis How People Learn by : National Research Council

Download or read book How People Learn written by National Research Council and published by National Academies Press. This book was released on 2000-08-11 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: First released in the Spring of 1999, How People Learn has been expanded to show how the theories and insights from the original book can translate into actions and practice, now making a real connection between classroom activities and learning behavior. This edition includes far-reaching suggestions for research that could increase the impact that classroom teaching has on actual learning. Like the original edition, this book offers exciting new research about the mind and the brain that provides answers to a number of compelling questions. When do infants begin to learn? How do experts learn and how is this different from non-experts? What can teachers and schools do-with curricula, classroom settings, and teaching methodsâ€"to help children learn most effectively? New evidence from many branches of science has significantly added to our understanding of what it means to know, from the neural processes that occur during learning to the influence of culture on what people see and absorb. How People Learn examines these findings and their implications for what we teach, how we teach it, and how we assess what our children learn. The book uses exemplary teaching to illustrate how approaches based on what we now know result in in-depth learning. This new knowledge calls into question concepts and practices firmly entrenched in our current education system. Topics include: How learning actually changes the physical structure of the brain. How existing knowledge affects what people notice and how they learn. What the thought processes of experts tell us about how to teach. The amazing learning potential of infants. The relationship of classroom learning and everyday settings of community and workplace. Learning needs and opportunities for teachers. A realistic look at the role of technology in education.

An Analysis of the Factors Affecting Training Transfer Within the Work Environment

Author : Daniel J. Williams
Publisher :
ISBN 13 :
Total Pages : 142 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis An Analysis of the Factors Affecting Training Transfer Within the Work Environment by : Daniel J. Williams

Download or read book An Analysis of the Factors Affecting Training Transfer Within the Work Environment written by Daniel J. Williams and published by . This book was released on 2008 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt:

How People Learn II

Author : National Academies of Sciences, Engineering, and Medicine
Publisher : National Academies Press
ISBN 13 : 0309459672
Total Pages : 347 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis How People Learn II by : National Academies of Sciences, Engineering, and Medicine

Download or read book How People Learn II written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2018-09-27 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are many reasons to be curious about the way people learn, and the past several decades have seen an explosion of research that has important implications for individual learning, schooling, workforce training, and policy. In 2000, How People Learn: Brain, Mind, Experience, and School: Expanded Edition was published and its influence has been wide and deep. The report summarized insights on the nature of learning in school-aged children; described principles for the design of effective learning environments; and provided examples of how that could be implemented in the classroom. Since then, researchers have continued to investigate the nature of learning and have generated new findings related to the neurological processes involved in learning, individual and cultural variability related to learning, and educational technologies. In addition to expanding scientific understanding of the mechanisms of learning and how the brain adapts throughout the lifespan, there have been important discoveries about influences on learning, particularly sociocultural factors and the structure of learning environments. How People Learn II: Learners, Contexts, and Cultures provides a much-needed update incorporating insights gained from this research over the past decade. The book expands on the foundation laid out in the 2000 report and takes an in-depth look at the constellation of influences that affect individual learning. How People Learn II will become an indispensable resource to understand learning throughout the lifespan for educators of students and adults.

The Effects of Training Design, Individual Characteristics and Work Environment on Transfer of Training

Author : Raquel Velada
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis The Effects of Training Design, Individual Characteristics and Work Environment on Transfer of Training by : Raquel Velada

Download or read book The Effects of Training Design, Individual Characteristics and Work Environment on Transfer of Training written by Raquel Velada and published by . This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study aims to gain insight into some of the factors that determine the transfer of training to the work context. The present research examined the relationship between three types of predictors on transfer of training, including training design, individual characteristics and work environment. Data was collected at two points in time from 182 employees in a large grocery organization. The results indicated that transfer design, performance self-efficacy, training retention and performance feedback were significantly related to transfer of training. Contrary to expectation, supervisory support was not significantly related to transfer of training. These results suggest that in order to enhance transfer of training, organizations should design training that gives trainees the ability to transfer learning, reinforces the trainee's beliefs in their ability to transfer, ensures the training content is retained over time and provides appropriate feedback regarding employee job performance following training activities.

How Learning Works

Author : Susan A. Ambrose
Publisher : John Wiley & Sons
ISBN 13 : 0470617608
Total Pages : 336 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis How Learning Works by : Susan A. Ambrose

Download or read book How Learning Works written by Susan A. Ambrose and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for How Learning Works "How Learning Works is the perfect title for this excellent book. Drawing upon new research in psychology, education, and cognitive science, the authors have demystified a complex topic into clear explanations of seven powerful learning principles. Full of great ideas and practical suggestions, all based on solid research evidence, this book is essential reading for instructors at all levels who wish to improve their students' learning." —Barbara Gross Davis, assistant vice chancellor for educational development, University of California, Berkeley, and author, Tools for Teaching "This book is a must-read for every instructor, new or experienced. Although I have been teaching for almost thirty years, as I read this book I found myself resonating with many of its ideas, and I discovered new ways of thinking about teaching." —Eugenia T. Paulus, professor of chemistry, North Hennepin Community College, and 2008 U.S. Community Colleges Professor of the Year from The Carnegie Foundation for the Advancement of Teaching and the Council for Advancement and Support of Education "Thank you Carnegie Mellon for making accessible what has previously been inaccessible to those of us who are not learning scientists. Your focus on the essence of learning combined with concrete examples of the daily challenges of teaching and clear tactical strategies for faculty to consider is a welcome work. I will recommend this book to all my colleagues." —Catherine M. Casserly, senior partner, The Carnegie Foundation for the Advancement of Teaching "As you read about each of the seven basic learning principles in this book, you will find advice that is grounded in learning theory, based on research evidence, relevant to college teaching, and easy to understand. The authors have extensive knowledge and experience in applying the science of learning to college teaching, and they graciously share it with you in this organized and readable book." —From the Foreword by Richard E. Mayer, professor of psychology, University of California, Santa Barbara; coauthor, e-Learning and the Science of Instruction; and author, Multimedia Learning

Training Transfer and Transfer Motivation

Author : Muhammad Awais Bhatti
Publisher :
ISBN 13 :
Total Pages : 426 pages
Book Rating : 4.:/5 (969 download)

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Book Synopsis Training Transfer and Transfer Motivation by : Muhammad Awais Bhatti

Download or read book Training Transfer and Transfer Motivation written by Muhammad Awais Bhatti and published by . This book was released on 2010 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Foundations of Human Resource Development

Author : Richard A. Swanson
Publisher : ReadHowYouWant.com
ISBN 13 : 1442961945
Total Pages : 458 pages
Book Rating : 4.4/5 (429 download)

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Book Synopsis Foundations of Human Resource Development by : Richard A. Swanson

Download or read book Foundations of Human Resource Development written by Richard A. Swanson and published by ReadHowYouWant.com. This book was released on 2009-01-26 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is directed toward several audiences. First, it is designed for university courses in HRD. We argue that every HRD academic program needs a course that teaches the foundations of the field. Second, HRD researchers will find the book thought-provoking and useful as a guide to core research issues. Third, it is written for reflective practitioners who actively seek to lead the field as it grows and matures. Finally, almost every practitioner will find parts of the book that will add depth to their practice.

Relationships of Individual, Situational, Motivational, Training Reaction Factors, and Motivation to Transfer Training

Author : Jacqueline Yvonne Threat Scott Tellis
Publisher :
ISBN 13 :
Total Pages : 170 pages
Book Rating : 4.:/5 (569 download)

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Book Synopsis Relationships of Individual, Situational, Motivational, Training Reaction Factors, and Motivation to Transfer Training by : Jacqueline Yvonne Threat Scott Tellis

Download or read book Relationships of Individual, Situational, Motivational, Training Reaction Factors, and Motivation to Transfer Training written by Jacqueline Yvonne Threat Scott Tellis and published by . This book was released on 2004 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt:

An Exploration of the Value Profit Chain for Training Transfer

Author : Erik Hoekstra
Publisher :
ISBN 13 :
Total Pages : 322 pages
Book Rating : 4.:/5 (539 download)

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Book Synopsis An Exploration of the Value Profit Chain for Training Transfer by : Erik Hoekstra

Download or read book An Exploration of the Value Profit Chain for Training Transfer written by Erik Hoekstra and published by . This book was released on 2003 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations invest significantly in training programs and estimates are that only 10 percent of the learning in training programs is transferred to the workplace. While it is appropriate for Human Resource Development professionals to be advocates for training, it is imperative for the profession not only to increase the training transfer, but also to make connections between the training investment and broader business goals and objectives. Plentiful studies exist which identify various mediating factors for training transfer, including improved training content, learner motivation and ability, and exterior organizational factors such as workplace transfer climate. However, few studies focus on the impact of training transfer factors to the accomplishment of the broader business goals and objectives. Within the literature, a newer strand of inquiry focuses specifically on the impact of workplace transfer climate as a promising transfer catalyst. In the wider organizational development field, Value-Profit Chain studies are beginning to uncover links between employee situational factors (loyalty, commitment, satisfaction) and both customer satisfaction and other organizational key performance indicators (i.e. sales growth, profit growth, turnover). The intent of this study was to determine potential links between workplace transfer climate and the attainment of business goals and objectives in a particular firm, and in so doing, to provide a possible connection between training transfer research and Value-Profit Chain analysis. Results of the study indicate that stores with a more positive workplace transfer climate showed stronger operational results than did stores with a less positive workplace transfer climate. Further, the study found that the individual factors relating to workplace transfer climate were not homogeneous. Finally, study results indicated employees' perceptions regarding certain workplace climate factors were mediated through their perceptions of the managerial support variable. Past studies have suggested that workplace climate supports transfer of trained skills to the workplace. This study supports and extends that knowledge and indicates that workplace transfer climate is supportive in the attainment of business goals and objectives. As such, this study provides a preliminary, yet important, link between training transfer research and Value-Profit Chain analysis of organizational effectiveness.

Fundamentals of Human Resource Management

Author : Talya Bauer
Publisher : SAGE Publications
ISBN 13 : 1544397267
Total Pages : 534 pages
Book Rating : 4.5/5 (443 download)

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Book Synopsis Fundamentals of Human Resource Management by : Talya Bauer

Download or read book Fundamentals of Human Resource Management written by Talya Bauer and published by SAGE Publications. This book was released on 2019-12-10 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentals of Human Resource Management: People, Data, and Analytics provides a current, succinct, and interesting introduction to the world of HRM with a special emphasis on how data can help managers make better decisions about the people in their organizations. Authors Talya Bauer, Berrin Erdogan, David Caughlin, and Donald Truxillo use cutting-edge case studies and contemporary examples to illustrate key concepts and trends. A variety of exercises give students hands-on opportunities to practice their problem-solving, ethical decision-making, and data literacy skills. Non-HR majors and HR majors alike will learn best practices for managing talent in today’s ever-evolving workplace.

The Effects of Training on Job Performance

Author : Carole Ann Algranti
Publisher :
ISBN 13 :
Total Pages : 246 pages
Book Rating : 4.:/5 (616 download)

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Book Synopsis The Effects of Training on Job Performance by : Carole Ann Algranti

Download or read book The Effects of Training on Job Performance written by Carole Ann Algranti and published by . This book was released on 1988 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Education for Life and Work

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309256496
Total Pages : 203 pages
Book Rating : 4.3/5 (92 download)

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Book Synopsis Education for Life and Work by : National Research Council

Download or read book Education for Life and Work written by National Research Council and published by National Academies Press. This book was released on 2013-01-18 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Americans have long recognized that investments in public education contribute to the common good, enhancing national prosperity and supporting stable families, neighborhoods, and communities. Education is even more critical today, in the face of economic, environmental, and social challenges. Today's children can meet future challenges if their schooling and informal learning activities prepare them for adult roles as citizens, employees, managers, parents, volunteers, and entrepreneurs. To achieve their full potential as adults, young people need to develop a range of skills and knowledge that facilitate mastery and application of English, mathematics, and other school subjects. At the same time, business and political leaders are increasingly asking schools to develop skills such as problem solving, critical thinking, communication, collaboration, and self-management - often referred to as "21st century skills." Education for Life and Work: Developing Transferable Knowledge and Skills in the 21st Century describes this important set of key skills that increase deeper learning, college and career readiness, student-centered learning, and higher order thinking. These labels include both cognitive and non-cognitive skills- such as critical thinking, problem solving, collaboration, effective communication, motivation, persistence, and learning to learn. 21st century skills also include creativity, innovation, and ethics that are important to later success and may be developed in formal or informal learning environments. This report also describes how these skills relate to each other and to more traditional academic skills and content in the key disciplines of reading, mathematics, and science. Education for Life and Work: Developing Transferable Knowledge and Skills in the 21st Century summarizes the findings of the research that investigates the importance of such skills to success in education, work, and other areas of adult responsibility and that demonstrates the importance of developing these skills in K-16 education. In this report, features related to learning these skills are identified, which include teacher professional development, curriculum, assessment, after-school and out-of-school programs, and informal learning centers such as exhibits and museums.

Human Resource Management

Author : Talya Bauer
Publisher : SAGE Publications
ISBN 13 : 1071876813
Total Pages : 635 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Human Resource Management by : Talya Bauer

Download or read book Human Resource Management written by Talya Bauer and published by SAGE Publications. This book was released on 2024-01-02 with total page 635 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resources is rapidly evolving into a data-rich field but with big data comes big decisions. The best companies understand how to use data to make strategic workforce decisions and gain significant competitive advantage. Human Resource Management: People, Data, and Analytics, Second Edition by Talya Bauer, Berrin Erdogan, David Caughlin, and Donald Truxillo introduces students to the fundamentals of talent management with integrated coverage of analytics in every chapter. Features tied to SHRM competencies and data exercises give students hands-on opportunities to practice the analytical and decision-making skills they need to excel in today’s job market. Whether your students are future managers or future HR professionals, they will learn best practices for managing talent across the lifecycle in the changing workplace.