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Improving Productivity Of Service Businesses With A New Efficiency Evaluation Technique
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Book Synopsis Service Productivity Management by : H. David Sherman
Download or read book Service Productivity Management written by H. David Sherman and published by Springer Science & Business Media. This book was released on 2006-09-10 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Book Synopsis Data Envelopment Analysis: Theory, Methodology, and Applications by : Abraham Charnes
Download or read book Data Envelopment Analysis: Theory, Methodology, and Applications written by Abraham Charnes and published by Springer Science & Business Media. This book was released on 2013-12-01 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book represents a milestone in the progression of Data Envelop ment Analysis (DEA). It is the first reference text which includes a comprehensive review and comparative discussion of the basic DEA models. The development is anchored in a unified mathematical and graphical treatment and includes the most important modeling ex tensions. In addition, this is the first book that addresses the actual process of conducting DEA analyses including combining DEA and 1 parametric techniques. The book has three other distinctive features. It traces the applications driven evolution and diffusion of DEA models and extensions across disciplinary boundaries. It includes a comprehensive bibliography to serve as a source of references as well as a platform for further develop ments. And, finally, the power of DEA analysis is demonstrated through fifteen novel applications which should serve as an inspiration for future applications and extensions of the methodology. The origin of this book was a Conference on New Uses of DEA in 2 Management and Public Policy which was held at the IC Institute of the University of Texas at Austin on September 27-29, 1989. The conference was made possible through NSF Grant #SES-8722504 (A. Charnes and 2 W. W. Cooper, co-PIs) and the support of the IC Institute.
Book Synopsis Techniques for Productivity Improvement by : John B. Hanna
Download or read book Techniques for Productivity Improvement written by John B. Hanna and published by . This book was released on 1986 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis From Efficiency Calculations to a New Approach for Organizing and Analyzing by : Arie Y. Lewin
Download or read book From Efficiency Calculations to a New Approach for Organizing and Analyzing written by Arie Y. Lewin and published by . This book was released on 1997 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Quantitative Models for Performance Evaluation and Benchmarking by : Joe Zhu
Download or read book Quantitative Models for Performance Evaluation and Benchmarking written by Joe Zhu and published by Springer. This book was released on 2014-09-11 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author is one of the prominent researchers in the field of Data Envelopment Analysis (DEA), a powerful data analysis tool that can be used in performance evaluation and benchmarking. This book is based upon the author’s years of research and teaching experiences. It is difficult to evaluate an organization’s performance when multiple performance metrics are present. The difficulties are further enhanced when the relationships among the performance metrics are complex and involve unknown tradeoffs. This book introduces Data Envelopment Analysis (DEA) as a multiple-measure performance evaluation and benchmarking tool. The focus of performance evaluation and benchmarking is shifted from characterizing performance in terms of single measures to evaluating performance as a multidimensional systems perspective. Conventional and new DEA approaches are presented and discussed using Excel spreadsheets — one of the most effective ways to analyze and evaluate decision alternatives. The user can easily develop and customize new DEA models based upon these spreadsheets. DEA models and approaches are presented to deal with performance evaluation problems in a variety of contexts. For example, a context-dependent DEA measures the relative attractiveness of similar operations/processes/products. Sensitivity analysis techniques can be easily applied, and used to identify critical performance measures. Two-stage network efficiency models can be utilized to study performance of supply chain. DEA benchmarking models extend DEA’s ability in performance evaluation. Various cross efficiency approaches are presented to provide peer evaluation scores. This book also provides an easy-to-use DEA software — DEAFrontier. This DEAFrontier is an Add-In for Microsoft® Excel and provides a custom menu of DEA approaches. This version of DEAFrontier is for use with Excel 97-2013 under Windows and can solve up to 50 DMUs, subject to the capacity of Excel Solver. It is an extremely powerful tool that can assist decision-makers in benchmarking and analyzing complex operational performance issues in manufacturing organizations as well as evaluating processes in banking, retail, franchising, health care, public services and many other industries.
Book Synopsis Measuring and Improving Productivity in Services by : Faridah Djellal
Download or read book Measuring and Improving Productivity in Services written by Faridah Djellal and published by Edward Elgar Publishing. This book was released on 2009-01-01 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
Book Synopsis Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services by : Fabio Sartori Piran
Download or read book Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services written by Fabio Sartori Piran and published by CRC Press. This book was released on 2020-01-08 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between productivity and efficiency. It proposes a new method and makes available a computational tool for implementation that contributes to facilitating the use of Data Envelopment Analysis (DEA). The book presents a discussion about productivity and efficiency, illustrating the potentials of use and conceptual differences. It covers the concepts and techniques for analysis of productivity and efficiency, analyzing critical benefits and limitations, explains in detail how to use DEA for analysis, provides innovative methods for using DEA, offers a free online computer tool with a direction guide, shows real empirical applications, and covers other techniques that can be used to complement the analysis performed. The book is for professionals, managers, consultants, students working and taking courses in productive systems of goods and services. Ancillary materials include a free online computer tool to operationalize the concepts and methods proposed in the book, a guide on how to use the method and the software developed for the DEA application. Solutions manual, instructor’s manual, PowerPoint slides, and figure slides also will be available upon qualified adoption.
Download or read book Personnel Literature written by and published by . This book was released on 1984 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Prof. Eric Tsui Publisher :Academic Conferences and publishing limited ISBN 13 :191121862X Total Pages :421 pages Book Rating :4.9/5 (112 download)
Book Synopsis ICICKM 2017 14th International Conference on Intellectual Capital Knowledge Management & Organisational Learning by : Prof. Eric Tsui
Download or read book ICICKM 2017 14th International Conference on Intellectual Capital Knowledge Management & Organisational Learning written by Prof. Eric Tsui and published by Academic Conferences and publishing limited. This book was released on 2017-07-12 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Compendium of Research Reports written by and published by . This book was released on 1981 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Management Association, Information Resources Publisher :IGI Global ISBN 13 :1522539107 Total Pages :1812 pages Book Rating :4.5/5 (225 download)
Book Synopsis Operations and Service Management: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources
Download or read book Operations and Service Management: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1812 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.
Book Synopsis Handbook of Research on Strategic Performance Management and Measurement Using Data Envelopment Analysis by : Osman, Ibrahim H.
Download or read book Handbook of Research on Strategic Performance Management and Measurement Using Data Envelopment Analysis written by Osman, Ibrahim H. and published by IGI Global. This book was released on 2013-08-31 with total page 773 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations can use the valuable tool of data envelopment analysis (DEA) to make informed decisions on developing successful strategies, setting specific goals, and identifying underperforming activities to improve the output or outcome of performance measurement. The Handbook of Research on Strategic Performance Management and Measurement Using Data Envelopment Analysis highlights the advantages of using DEA as a tool to improve business performance and identify sources of inefficiency in public and private organizations. These recently developed theories and applications of DEA will be useful for policymakers, managers, and practitioners in the areas of sustainable development of our society including environment, agriculture, finance, and higher education sectors.
Download or read book Thesaurus of ERIC Descriptors written by and published by . This book was released on 1990 with total page 664 pages. Available in PDF, EPUB and Kindle. Book excerpt: 4th-7th eds. contain a special chapter on The role and function of the thesaurus in education, by Frederick Goodman.
Download or read book Performance written by and published by . This book was released on 1981 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Wiley CIA Exam Review 2019, Part 3 by : S. Rao Vallabhaneni
Download or read book Wiley CIA Exam Review 2019, Part 3 written by S. Rao Vallabhaneni and published by John Wiley & Sons. This book was released on 2019-03-26 with total page 1200 pages. Available in PDF, EPUB and Kindle. Book excerpt: WILEY CIAexcel EXAM REVIEW 2019 THE SELF-STUDY SUPPORT YOU NEED TO PASS THE CIA EXAM Part 3: Internal Audit Knowledge Elements Provides comprehensive coverage based on the exam syllabus, along with multiple-choice practice questions with answers and explanations Deals with governance and business ethics, risk management, information technology, and the global business environment Features a glossary of CIA Exam terms—good source for candidates preparing for and answering the exam questions Assists the CIA Exam candidate in successfully preparing for the exam Based on the CIA body of knowledge developed by The Institute of Internal Auditors (IIA), Wiley CIAexcel Exam Review 2019 learning system provides a student-focused and learning-oriented experience for CIA candidates. Passing the CIA Exam on your first attempt is possible. We'd like to help. Feature section examines the topics of Governance and Business Ethics, Risk Management, Organizational Structure and Business Processes and Risks, Communications, Management and Leadership Principles, IT and Business Continuity, Financial Management, and Global Business Environment
Book Synopsis Systems Development Methods for Databases, Enterprise Modeling, and Workflow Management by : Wita Wojtkowski
Download or read book Systems Development Methods for Databases, Enterprise Modeling, and Workflow Management written by Wita Wojtkowski and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a result of the ISD'99, Eight International Conference on Infonnation Systems Development-Methods and Tools, Theory, and Practice held August 11-13, 1999 in Boise, Idaho, USA. The purpose of this conference was to address the issues facing academia and industry when specifying, developing, managing, and improving infonnation systems. ISD'99 consisted not only of the technical program represented in these Proceedings, but also of plenary sessions on product support and content management systems for the Internet environment, workshop on a new paradigm for successful acquisition of infonnation systems, and a panel discussion on current pedagogical issues in systems analysis and design. The selection of papers for ISD'99 was carried out by the International Program Committee. Papers presented during the conference and printed in this volume have been selected from submissions after fonnal double-blind reviewing process and have been revised by their authors based on the recommendations of reviewers. Papers were judged according to their originality, relevance, and presentation quality. All papers were judged purely on their own merits, independently of other submissions. We would like to thank the authors of papers accepted for ISD'99 who all made gallant efforts to provide us with electronic copies of their manuscripts confonning to common guidelines. We thank them for thoughtfully responding to reviewers comments and carefully preparing their final contributions. We thank Daryl Jones, provost of Boise State University and William Lathen, dean, College of Business and Economics, for their support and encouragement.
Book Synopsis Evaluation of Supply Chain Performance by : Liliana Avelar-Sosa
Download or read book Evaluation of Supply Chain Performance written by Liliana Avelar-Sosa and published by Springer. This book was released on 2018-06-30 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides some regional aspects considered by manufacturing firms in their decisions to gain competitiveness and have effects on the performance of their supply chains (SC). Some of the main aspects considered are: government's policies, fixed costs, the availability and quality of infrastructure services. This book also discusses the risks for the SC; based on a perception approach, some aspects studied are: demand, suppliers and production processes and how these are related to other elements of the SC. The authors use structural modeling to analyze the evaluation of some manufacturing practices and their impact on customer service satisfaction, agility and flexibility of the SC. The context of this study is immersed in the Mexican manufacturing industry of exportation, also known as maquiladora industry of Ciudad Juarez, México. This borderland is among the top 10 manufacturing Mexican cities. World class industries are located in this region and have been recognized around the world for their competitiveness and high performance. Therefore, the methods and results exposed in this book may be valuable and useful for readers and researchers of the SC worldwide.
