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Author : Barbara Conroy
Publisher : Phoenix, Ariz. : Oryx Press
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.3/5 (91 download)
Download or read book Improving Communication in the Library written by Barbara Conroy and published by Phoenix, Ariz. : Oryx Press. This book was released on 1986 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Steve Albrecht
Publisher : American Library Association
ISBN 13 : 083891330X
Total Pages : 231 pages
Book Rating : 4.8/5 (389 download)
Download or read book Library Security written by Steve Albrecht and published by American Library Association. This book was released on 2015-05-27 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
Author : Lisa A. Wolfe
Publisher :
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.3/5 (91 download)
Download or read book Library Public Relations, Promotions, and Communications written by Lisa A. Wolfe and published by . This book was released on 1997 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This step-by-step guide shows how to best incorporate public relations techniques into the library and reap the benefits of well-planned and executed campaign. Chapters explain how to write, review and update a communications plan; develop a corporate identity; make the most of media coverage; use volunteers; get a message out at programmes and events; create effective newsletters, brochures, posters, and other print communications; and use the Internet World Wide Web, online services, and local bulletin board services for publicity. Throughout, examples and case studies illustrate effective communication techniques and strategies for all kinds of libraries. Appendices offering sample news releases, lists of library press, state and national public relations networking opportunities, and online services appropriate for library publicity are also included.
Author : Norman D. Stevens
Publisher : Scarecrow Press
ISBN 13 : 9780810815773
Total Pages : 206 pages
Book Rating : 4.8/5 (157 download)
Download or read book Communication Throughout Libraries written by Norman D. Stevens and published by Scarecrow Press. This book was released on 1983 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers sound advice on the involved processes of talking, understanding, and working together in an organization.
Author : Jana Bradley
Publisher : Chicago : American Library Association
ISBN 13 :
Total Pages : 392 pages
Book Rating : 4.:/5 (41 download)
Download or read book Improving Written Communication in Libraries written by Jana Bradley and published by Chicago : American Library Association. This book was released on 1988 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Hali R. Keeler
Publisher : Rowman & Littlefield
ISBN 13 : 1538107643
Total Pages : 206 pages
Book Rating : 4.5/5 (381 download)
Download or read book Communication and Teamwork written by Hali R. Keeler and published by Rowman & Littlefield. This book was released on 2018-09-07 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC standards of Communication and Teamwork.
Author : Jay Sullivan
Publisher : John Wiley & Sons
ISBN 13 : 1119285291
Total Pages : 168 pages
Book Rating : 4.1/5 (192 download)
Download or read book Simply Said written by Jay Sullivan and published by John Wiley & Sons. This book was released on 2016-10-19 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the art of communication to improve outcomes in any scenario Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication, based on the Exec|Comm philosophy: we are all better communicators when we focus focus less on ourselves and more on other people. More than just a list of tips, this book connects skills with scenarios and purpose to help you hear and be heard. You'll learn the skills to deliver great presentations and clear and persuasive messages, handle difficult conversations, effectively manage, lead with authenticity and more, as you discover the secrets of true communication. Communication affects every interaction every day. Why not learn to do it well? This book provides comprehensive guidance toward getting your message across, and getting the results you want. Shift your focus from yourself to other people Build a reputation as a good listener Develop your written and oral communications for the greatest impact Inspire and influence others Communicate more effectively in any business or social situation Did that email come across as harsh? Did you offend someone unintentionally? Great communication skills give you the power to influence someone's thinking and guide them to where you need them to be. Simply Said teaches you the critical skills that make you more effective in business and in life.
Author : Jo Henry
Publisher : American Library Association
ISBN 13 : 0838947247
Total Pages : 231 pages
Book Rating : 4.8/5 (389 download)
Download or read book Cultivating Civility written by Jo Henry and published by American Library Association. This book was released on 2020-04-08 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library’s success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.
Author : Catherine Sheldrick Ross
Publisher :
ISBN 13 :
Total Pages : 352 pages
Book Rating : 4.3/5 (91 download)
Download or read book Communicating Professionally written by Catherine Sheldrick Ross and published by . This book was released on 1998 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finally! An updated and expanded version of the training guide Booklist called "One of the most valuable professional publications to come off the presses in a long time." Completely revised to better serve the verbal and written communication needs of the modern library, this new edition covers all types of communication including: public speaking; conducting interviews; leading group discussions, workshops and conferences; designing newsletters, handouts and brochures; creating press releases and public service announcements; and writing memos, letters, and formal reports. This new edition includes expanded sections on mastering individual skills and sensitivity to cultural, ethnic, and linguistic issues, as well as whole new sections on communicating with new technology - voice mail and e-mail; practicing Netiquette; Web pages; teleconferencing and videoconferencing; and using presentation software. Practical tips and skills training exercises, examples of common library situations, interesting research facts, a special section on support staff, and references to other sources round out this practical guide. Helpful for library staff, volunteers, information and referral counselors or staff trainers, this guide is a must-have for anyone who wants to improve communication skills.
Author : Alan Barker
Publisher : Kogan Page Publishers
ISBN 13 : 9780749448226
Total Pages : 164 pages
Book Rating : 4.4/5 (482 download)
Download or read book Improve Your Communication Skills written by Alan Barker and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ability to communicate is one of the most important attributes needed to conduct business. Alan Barker's jargon-free guide shows how to get the message across every time, verbally and visually.
Author : Joan Reitz
Publisher : Libraries Unlimited
ISBN 13 : 1563089629
Total Pages : 0 pages
Book Rating : 4.5/5 (63 download)
Download or read book Dictionary for Library and Information Science written by Joan Reitz and published by Libraries Unlimited. This book was released on 2004-04-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dictionary is an english-language resource for terminology used in all types of libraries. With more than 4,000 terms and cross-references, the dictionary's content has been carefully selected and includes terms from publishing, printing, literature, and computer science.
Author : Lynn Silipigni Connaway
Publisher :
ISBN 13 : 9780838989760
Total Pages : 0 pages
Book Rating : 4.9/5 (897 download)
Download or read book Academic Library Impact written by Lynn Silipigni Connaway and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Best practices developed by the profession in capturing and emphasizing academic libraries' contributions to student learning, success, and experience.
Author : Bruce A. Berger
Publisher : American Pharmacists Association (APhA)
ISBN 13 :
Total Pages : 228 pages
Book Rating : 4.3/5 (91 download)
Download or read book Communication Skills for Pharmacists written by Bruce A. Berger and published by American Pharmacists Association (APhA). This book was released on 2005 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to help pharmacists and pharmacy students develop the communication skills they need to deliver quality patient care, this resource provides the guidelines needed for developing effective relationships with patients, other pharmacists and physicians.
Author : Brian Mathews
Publisher : American Library Association
ISBN 13 : 0838991548
Total Pages : 191 pages
Book Rating : 4.8/5 (389 download)
Download or read book Marketing Today's Academic Library written by Brian Mathews and published by American Library Association. This book was released on 2009-01-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in a concise and engaging manner that speaks to popular anxiety points about new marketing techniques, this book is filled with tips and strategies that academic librarians can use to communicate with students, surpassing their expectations of their library experience.
Author : Catherine Sheldrick Ross
Publisher : American Library Association
ISBN 13 : 155570929X
Total Pages : 473 pages
Book Rating : 4.5/5 (557 download)
Download or read book Communicating Professionally written by Catherine Sheldrick Ross and published by American Library Association. This book was released on 2013-07-17 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media.
Author : Mark Y. Herring
Publisher : McFarland
ISBN 13 : 0786453931
Total Pages : 201 pages
Book Rating : 4.7/5 (864 download)
Download or read book Fool's Gold written by Mark Y. Herring and published by McFarland. This book was released on 2015-01-09 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work skeptically explores the notion that the internet will soon obviate any need for traditional print-based academic libraries. It makes a case for the library's staying power in the face of technological advancements (television, microfilm, and CD-ROM's were all once predicted as the contemporary library's heir-apparent), and devotes individual chapters to the pitfalls and prevarications of popular search engines, e-books, and the mass digitization of traditional print material.
Author : Annie Leah Sommers
Publisher : Rosen Young Adult
ISBN 13 : 9780823932276
Total Pages : 64 pages
Book Rating : 4.9/5 (322 download)
Download or read book Everything You Need to Know about Effective Communication at School and at Work written by Annie Leah Sommers and published by Rosen Young Adult. This book was released on 2000 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains the importance of effective written and spoken communication at work and school and offers techniques for improving communication skills.
