Human Sigma

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Human Sigma

Author : Jim Asplund
Publisher : Simon and Schuster
ISBN 13 : 1595620451
Total Pages : 320 pages
Book Rating : 4.5/5 (956 download)

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Book Synopsis Human Sigma by : Jim Asplund

Download or read book Human Sigma written by Jim Asplund and published by Simon and Schuster. This book was released on 2007-10-28 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.

Human Sigma

Author : John H. Fleming
Publisher : Simon and Schuster
ISBN 13 : 1595620168
Total Pages : 320 pages
Book Rating : 4.5/5 (956 download)

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Book Synopsis Human Sigma by : John H. Fleming

Download or read book Human Sigma written by John H. Fleming and published by Simon and Schuster. This book was released on 2007-10-28 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success. What would your company look like if you could increase the revenue and profitability potential of every customer by more than 20 percent? What if you could double the productivity of every employee? And what if these two phenomena together could drive overall organizational performance exponentially? What would your company look like? And how would you go about creating this kind of change? One thing is certain: Business leaders are never going to inspire higher levels of employee productivity and build more passionate customer relationships by doing the same things they have tried for the past 25 years. Business leaders need something fresh. Something new. The last thing they need is more of the same old conventional wisdom about "satisfying" their employees and their customers. Based on solid research by The Gallup Organization, Human Sigma will appeal to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain a base of high value customers, and improve overall business performance. Human Sigma is: - Rigorous: Based on research involving hundreds of companies, and over 10 million employees and 10 million customers around the world. - Innovative: Cutting-edge management science supported by data, including brain imaging research into customer's emotional connections to the companies they love. - Practical: The principles in the book were developed from observations of real-life successes, not some fictional freaks-of-nature that exist only in a laboratory. As such, the lessons contained in the book have been tested in the real world, and can be applied in many situations. - Interactive: The book contains a code that can be used to estimate the potential value of HumanSigma to readers' organizations.

Growing Up Human

Author : Brenna Hassett
Publisher : Bloomsbury Publishing
ISBN 13 : 1472975723
Total Pages : 385 pages
Book Rating : 4.4/5 (729 download)

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Book Synopsis Growing Up Human by : Brenna Hassett

Download or read book Growing Up Human written by Brenna Hassett and published by Bloomsbury Publishing. This book was released on 2024-04-02 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Growing Up Human reveals how our evolutionary history has shaped a phenomenon experienced by all readers – childhood. Tracking our evolutionary history, anthropological science has begun to unravel one feature that sets us apart from the many animals that came before us – our uniquely long childhoods. Growing Up Human looks at how we have diverged from our roots to stay 'forever young' and how the evolution of childhood is a critical part of the human story. Beginning with the ways animals invest in their offspring, anthropologist Brenna Hassett moves through the steps of making a baby, from pair-bonding to hidden ovulation, points where our species has repeatedly stepped off the standard primate path. From the mystery of monogamy to the minefield of modern parenting advice, Hassett explains how differences between humans and our closest cousins have led to our messy mating systems, dangerous pregnancies, and difficult births, and what these tell us about our babies we are trying to build. Using observations of our closest primate relatives, archaeological relics, and the bones and teeth of our ancestors, Growing Up Human explores the evolution of our childhood right down the fossil record. In our species, investment doesn't stop at birth, and examining every aspect of our care and feeding, from the chemical composition of our milk to formal education, reveals what we have evolved our weird and wonderful childhoods for.

Strength-Based Lean Six Sigma

Author : David Shaked
Publisher : Kogan Page Publishers
ISBN 13 : 074946951X
Total Pages : 263 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Strength-Based Lean Six Sigma by : David Shaked

Download or read book Strength-Based Lean Six Sigma written by David Shaked and published by Kogan Page Publishers. This book was released on 2013-11-03 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strength-based Lean Six Sigma is a new way of approaching process improvement that combines the best practices of two established methodologies to generate a new approach in order to help you develop and deliver increased high performance in any organization. It is the first book to use approaches in business improvement as well as organizational change for optimum organizational performance and improved agility. Combining the energy and motivation released through a strengths-based approach with the focus on quality and efficiency generated by lean six sigma, it offers practitioners from all disciplines the opportunity to understand each other and work successfully together to drive effective and powerful change programmes.

Research Anthology on Human Resource Practices for the Modern Workforce

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1668438747
Total Pages : 2224 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Research Anthology on Human Resource Practices for the Modern Workforce by : Management Association, Information Resources

Download or read book Research Anthology on Human Resource Practices for the Modern Workforce written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-12-30 with total page 2224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.

Three Sigma Leadership

Author : Steven R. Hirshorn
Publisher :
ISBN 13 : 9781667853147
Total Pages : 304 pages
Book Rating : 4.8/5 (531 download)

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Book Synopsis Three Sigma Leadership by : Steven R. Hirshorn

Download or read book Three Sigma Leadership written by Steven R. Hirshorn and published by . This book was released on 2022-09-06 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Congratulations on being selected as a Chief Engineer! You've been handed tremendous responsibilities and your success will play a huge role in achieving NASA's mission. Now what? Three Sigma Leadership is a practical guide through the challenges of leadership. It provides an overview of twenty-four key leadership skills, each described fully and backed with relevant real-life experiences from the author's career. NASA sets the bar high for its Chief Engineers, and Three Sigma Leadership explains those expectations in straightforward terminology. Each chapter provides familiar surroundings for engineers and speaks in their language, but also lays out the higher standard of leadership skills necessary to perform the job of a Chief Engineer.

The Bone Labyrinth

Author : James Rollins
Publisher : HarperCollins
ISBN 13 : 0062381636
Total Pages : 272 pages
Book Rating : 4.0/5 (623 download)

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Book Synopsis The Bone Labyrinth by : James Rollins

Download or read book The Bone Labyrinth written by James Rollins and published by HarperCollins. This book was released on 2015-12-15 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: A war is coming, a battle that will stretch from the prehistoric forests of the ancient past to the cutting-edge research labs of today, all to reveal a true mystery buried deep within our DNA, a mystery that will leave readers changed forever . . . In this groundbreaking masterpiece of ingenuity and intrigue that spans 50,000 years in human history, New York Times bestselling author James Rollins takes us to mankind’s next great leap. But will it mark a new chapter in our development . . . or our extinction? In the remote mountains of Croatia, an archaeologist makes a strange discovery: a subterranean Catholic chapel, hidden for centuries, holds the bones of a Neanderthal woman. In the same cavern system, elaborate primitive paintings tell the story of an immense battle between tribes of Neanderthals and monstrous shadowy figures. Who is this mysterious enemy depicted in these ancient drawings and what do the paintings mean? Before any answers could be made, the investigative team is attacked, while at the same time, a bloody assault is made upon a primate research center outside of Atlanta. How are these events connected? Who is behind these attacks? The search for the truth will take Commander Gray Pierce of Sigma Force 50,000 years into the past. As he and Sigma trace the evolution of human intelligence to its true source, they will be plunged into a cataclysmic battle for the future of humanity that stretches across the globe . . . and beyond. With the fate of our future at stake, Sigma embarks on its most harrowing odyssey ever—a breathtaking quest that will take them from ancient tunnels in Ecuador that span the breadth of South America to a millennia-old necropolis holding the bones of our ancestors. Along the way, revelations involving the lost continent of Atlantis will reveal true mysteries tied to mankind’s first steps on the moon. In the end, Gray Pierce and his team will face to their greatest threat: an ancient evil, resurrected by modern genetic science, strong enough to bring about the end of man’s dominance on this planet. Only this time, Sigma will falter—and the world we know will change forever.

Rath & Strong's Six Sigma Team Pocket Guide

Author : Rath & Strong
Publisher : McGraw Hill Professional
ISBN 13 : 0071436332
Total Pages : 191 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Rath & Strong's Six Sigma Team Pocket Guide by : Rath & Strong

Download or read book Rath & Strong's Six Sigma Team Pocket Guide written by Rath & Strong and published by McGraw Hill Professional. This book was released on 2003-03-25 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: The companion follow-up to one of the bestselling Six Sigma books ever published An alarming number of Six Sigma projects are failing--not because of misuse of Six Sigma's statistical tools but because of internal politics and poor communication between team members and the rest of the organization. The Rath & Strong's Six Sigma Team Pocket Guide helps team leaders and members reverse this trend, explaining the interpersonal and political skills needed to make each Six Sigma project a success. Written in the "pocket guide" format that proved so successful with the first Rath &Strong guide, and based on the firm's popular Six Sigma training workshops, this handy reference will show Six Sigma team leaders and members how to: Get buy-in and cooperation from all levels of the organization Lead or participate in productive team meetings Plan the people/team side just as they would plan the technical side

Sigma Receptors: Their Role in Disease and as Therapeutic Targets

Author : Sylvia B. Smith
Publisher : Springer
ISBN 13 : 3319501747
Total Pages : 311 pages
Book Rating : 4.3/5 (195 download)

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Book Synopsis Sigma Receptors: Their Role in Disease and as Therapeutic Targets by : Sylvia B. Smith

Download or read book Sigma Receptors: Their Role in Disease and as Therapeutic Targets written by Sylvia B. Smith and published by Springer. This book was released on 2017-03-16 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally confused with opioid receptors and then orphan receptors with no biological function, Sigma Receptors are now recognized as relevant to many degenerative diseases with remarkable potential as therapeutic targets. In this text, new information about the structure of sigma 1 receptor, its binding sites are provided as well as its expression in many cell types. It’s putative role in degenerative neuronal diseases including amyotrophic lateral sclerosis, Alzheimer’s disease, Parkinson’s disease, Huntington’s disease, pain, drug addiction and locomotor activity. Their roles in possible treatments for blinding retinal diseases emphasize the tremendous far-reaching potential for ligands for these receptors. Exciting breakthroughs in this dynamic field in the last decade are reported herein, which will guide future investigators in determining the full potential of this unique, yet abundantly expressed protein.

Corporate Sigma

Author : Anwar El-Homsi
Publisher : CRC Press
ISBN 13 : 1439803951
Total Pages : 290 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Corporate Sigma by : Anwar El-Homsi

Download or read book Corporate Sigma written by Anwar El-Homsi and published by CRC Press. This book was released on 2009-12-21 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: One study after the next shows that most employees are unhappy with their jobs and that less than a third actively engage with their work. That means that two out of every three are merely putting in their time, rather than maximizing productivity and attaining satisfaction. One could argue that such a malaise is the symptom of an unhealthy workfor

The Sigma Protocol

Author : Robert Ludlum
Publisher : Macmillan + ORM
ISBN 13 : 1429906707
Total Pages : 731 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis The Sigma Protocol by : Robert Ludlum

Download or read book The Sigma Protocol written by Robert Ludlum and published by Macmillan + ORM. This book was released on 2007-04-01 with total page 731 pages. Available in PDF, EPUB and Kindle. Book excerpt: From a #1 New York Times–bestselling author, an agent escapes a hospital where the government held him hostage and finds he’s not the man he thinks he is. On Parrish Island, a restricted island off the coast of Virginia, is a little-known and never-visited psychiatric facility. There, far from prying eyes, the government stores former intelligence employees whose psychiatric states make them a danger to their own government, people whose ramblings might endanger ongoing operations or prove dangerously inconvenient. One of these employees, former Consular Operations agent Hal Ambler, is kept heavily medicated and closely watched. But there's one difference between Hal and the other patients—Hal isn't crazy. With the help of a sympathetic nurse, Hal manages to clear his mind of the drug-induced haze and then pulls off a daring escape. Now he's out to discover who stashed him here and why—but the world he returns to isn't the one he remembers. Friends and longtime associates don't remember him, there are no official records of Hal Ambler, and, when he first sees himself in the mirror, the face that looks back at him is not the one he knows as his own. Praise for Robert Ludlum: “Reading a Ludlum novel is like watching a James Bond film . . . slickly paced . . . all consuming.” ―Entertainment Weekly “Ludlum stuffs more surprises into his novels than any other six-pack of thriller writers combined.” ―The New York Times “Ludlum still dominates the field in adventure-drenched thrillers.”—Chicago Tribune

Juran Institute's Six Sigma Breakthrough and Beyond

Author : Joseph De Feo
Publisher : McGraw Hill Professional
ISBN 13 : 0071431489
Total Pages : 403 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Juran Institute's Six Sigma Breakthrough and Beyond by : Joseph De Feo

Download or read book Juran Institute's Six Sigma Breakthrough and Beyond written by Joseph De Feo and published by McGraw Hill Professional. This book was released on 2003-09-05 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Do you feel the victim of continual and unpredictable change? Do you face unrelenting competition? Is the time cycle of your product development too slow? Does your production function produce waste, delays, defects, and other excessive costs? If you've answered "yes" to any of these questions, you need this book Juran's Six Sigma provides a clear roadmap for organizational survival and renewal. Piecemeal improvements won't solve the problem--this book presents the Juran Institute's plan for sustained major improvement across the organization. * The first Six Sigma book to incorporate the Juran philosophy* Useful for implementation and certification for all levels of management * Follow the Institute's unique method for achieving and maintaining Six Sigma breakthrough--with no backsliding

Six Sigma in HR Transformation

Author : Mircea Albeanu
Publisher : Gower Publishing, Ltd.
ISBN 13 : 9780566091643
Total Pages : 148 pages
Book Rating : 4.0/5 (916 download)

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Book Synopsis Six Sigma in HR Transformation by : Mircea Albeanu

Download or read book Six Sigma in HR Transformation written by Mircea Albeanu and published by Gower Publishing, Ltd.. This book was released on 2010 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The chief aim of this book is to explain some of the basic concepts of Six Sigma and to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet customer expectations at a lower cost and with greater efficiency.

Self-Care for New and Student Nurses, Second Edition

Author : Dorrie K. Fontaine
Publisher : Sigma Theta Tau
ISBN 13 : 1646481704
Total Pages : 477 pages
Book Rating : 4.6/5 (464 download)

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Book Synopsis Self-Care for New and Student Nurses, Second Edition by : Dorrie K. Fontaine

Download or read book Self-Care for New and Student Nurses, Second Edition written by Dorrie K. Fontaine and published by Sigma Theta Tau. This book was released on 2024-08-20 with total page 477 pages. Available in PDF, EPUB and Kindle. Book excerpt: “The authors have created a brilliant, reader-centric, practical, powerful, and evidence-based guide designed for new and student nurses, yet effective for preceptors and faculty alike. Imagine a resource so engaging and effective you turn to it time and time again to inform and support your whole-person well-being.” –Teri Pipe, PhD, RN Richard E. Sinaiko Professor in Health Care Leadership School of Nursing Core Faculty, Center for Healthy Minds Distinguished Fellow, National Academies of Practice University of Wisconsin-Madison “This extraordinary book will be the voice in the ear of every young nurse who reads it throughout their career, sustaining them through the hard times and providing what it takes to be the skillful, compassionate nurses they dreamed of being.” –Bonnie Barnes, FAAN Doctor of Humane Letters (h.c) Co-founder, The DAISY Foundation “This is an astonishingly rich and relevant text that truly should be required in every nursing program. If widely adopted, this text has the potential to transform the profession.” –Mary Jo Kreitzer, PhD, RN, FAAN Director, Earl E. Bakken Center for Spirituality & Healing Professor, University of Minnesota School of Nursing As a nursing student, you’re taught to expect a variety of challenges while caring for your patients and juggling competing priorities as you begin your career. And, though you may know better, your personal well-being can become the last thing you consider in your hectic student or new-nurse life. This second edition of Self-Care for New and Student Nurses equips you to confidently face stressors now and in the future. No matter where you are in your nursing career, this book offers you multiple strategies to prioritize your own mental, physical, and emotional health. Authors Dorrie K. Fontaine, Tim Cunningham, and Natalie May showcase a group of strong contributors whose valuable tips and exercises will help you: · Find joy and a sense of mattering at work · Manage anxiety, loneliness, and depression · Address imposter syndrome, practice self-compassion, and thrive during clinicals · Cope and seek help with racial tensions, substance abuse, suicide risks, and other traumas · Spot the stressors that lead to burnout · Prioritize sleep, exercise, and nutrition · Build a toolkit of self-care techniques, including in-the-moment practices for an ideal workday · Develop a resilient mindset · Establish boundaries TABLE OF CONTENTS Section 1: Fundamentals Chapter 1: The Fundamentals of Stress, Burnout, and Self-Care Chapter 2: The Fundamentals of Resilience, Growth, and Wisdom Chapter 3: Developing a Resilient Mindset Using Appreciative Practices Section II: The Mind of a Nurse Chapter 4: Self-Care, Communal Care, and Resilience Among Underrepresented Minoritized Nursing Professionals and Students Chapter 5: Self-Care for LGBTQIA+ Nursing Students Chapter 6: Racial Trauma and Healing Chapter 7: Narrative Practices Chapter 8: Self-Care and Systemic Change: What You Need to Know Chapter 9: Strengths-Based Self-Care: Good Enough, Strong Enough, Wise Enough Section III: The Body and Spirit of a Nurse Chapter 10: Reclaiming, Recalling, and Remembering: Spirituality and Self-Care Chapter 11: Sleep, Exercise, and Nutrition: Self-Care the Kaizen Way Chapter 12: Reflections on Self-Care and Your Clinical Practice Section IV: The Transition to Nursing Practice Chapter 13: Supportive Professional Relationships: Nurse Residency Programs, Preceptors, and Mentors Chapter 14: Healthy Work Environment: How to Choose One for Your First Job Chapter 15: Self-Care for Humanitarian Aid Workers Section V: The Heart of a Nurse Chapter 16: Mattering: Creating a Rich Work Life Chapter 17: Integrating a Life That Works With a Life That Counts Chapter 18: Providing Compassionate Care and Addressing Unmet Social Needs Can Reduce Your Burnout Chapter 19: Showing Up With Grit and Grace: How to Lead Under Pressure as a Nurse Clinician and Leader Chapter 20: Coaching Yourself When Things Are Hard

Mirror Thinking

Author : Fiona Murden
Publisher : Bloomsbury Publishing
ISBN 13 : 1472975812
Total Pages : 353 pages
Book Rating : 4.4/5 (729 download)

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Book Synopsis Mirror Thinking by : Fiona Murden

Download or read book Mirror Thinking written by Fiona Murden and published by Bloomsbury Publishing. This book was released on 2020 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Parents, friends, teachers, relatives, and even work colleagues - from the people close to us to those we never even meet - other people are constantly shaping who we are.The mirror neuron is a part of the brain that has shaped each and every one of us throughout our lifetimes. It is the very essence of what makes us human, but most of us have never even heard of it. Mirror Thinking explores how the mirror neuron has defined us through the role models we observe and interact with. All of the learning we take from our world is down to our brain's mirror system, but it doesn't stop there. This incredible system is also responsible for our emotional connections with others, how we pass on learning between the generations through stories, and how we imagine and innovate within our own minds. In Mirror Thinking, psychologist and award-winning author Fiona Murden looks at the mirrors that have shaped our lives: parents, friends, teachers, relatives, and even work colleagues. From the people close to us to those we never even meet - other people are constantly shaping who we are. By having a better understanding of this system we are able to take conscious control of it, encouraging us to have a more positive impact on the world around us and on society as a whole.

Rath & Strong's Six Sigma Leadership Handbook

Author : Rath & Strong
Publisher : John Wiley & Sons
ISBN 13 : 9780471251248
Total Pages : 598 pages
Book Rating : 4.2/5 (512 download)

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Book Synopsis Rath & Strong's Six Sigma Leadership Handbook by : Rath & Strong

Download or read book Rath & Strong's Six Sigma Leadership Handbook written by Rath & Strong and published by John Wiley & Sons. This book was released on 2003-02-21 with total page 598 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.

Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management

Author : Bahadir Inozu
Publisher : McGraw Hill Professional
ISBN 13 : 0071761632
Total Pages : 352 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management by : Bahadir Inozu

Download or read book Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management written by Bahadir Inozu and published by McGraw Hill Professional. This book was released on 2011-10-13 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: PROVEN STRATEGIES FOR REVOLUTIONIZING HEALTHCARE SYSTEMS "If I had to sum up this book in one word, the word would be 'brilliant'! This is one of the most insightful books on TOC, not just for healthcare, that I have ever read." --BOB SPROULL, author of The Ultimate Improvement Cycle: Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management lays out an integrated approach for using three industrially based methods to transform hospital operations in terms of patient outcomes and experience, financial viability, and employee satisfaction. This pioneering guide presents a scalable strategy for managing bottlenecks, eliminating waste, reducing errors, and containing costs in healthcare organizations, as well as sustaining the gains achieved. Real-world case studies illustrate successful performance improvement implementations that have realized breakthrough operational and financial results. COVERAGE INCLUDES: Constraints Management applications in healthcare The NOVACES SystemCPI--an integrated performance improvement deployment approach Three-part assessment--strategic gap analysis, system-level value stream analysis, and system constraint analysis Planning a performance improvement program deployment to ensure timely and consistent execution Applying the right tool to the right problem from a system perspective Sustaining gains achieved by the performance improvement team Defining a path to self-sufficiency