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How To Kick Your Customer Service Up A Notch
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Book Synopsis How to Kick Your Customer Service Up a Notch by : Rosanne D'Ausilio
Download or read book How to Kick Your Customer Service Up a Notch written by Rosanne D'Ausilio and published by Purdue University Press. This book was released on 2007-08 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rosanne Daâ'¬Ausilio, Ph.D., is revealing the secrets aâ'¬ the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too aâ'¬ the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from aâ'¬Å"One Question for Your Customeraâ'¬Â to aâ'¬Å"Thinking Trapsaâ'¬Â to aâ'¬Å"Employee Accountability.aâ'¬Â If you donaâ'¬t have Rosanneaâ'¬s tips on your desk, you donaâ'¬t have top notch customer service at your company.
Book Synopsis Customer Service Tips: How to Improve Customer Service: by : Rosanne Dausilio
Download or read book Customer Service Tips: How to Improve Customer Service: written by Rosanne Dausilio and published by Champion for the Human Press. This book was released on 2016-05-07 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Almost 100 pages of tips to kick your customer service up a notch by Rosanne Dausilio, PhD, Customer Service Expert. This is Part 3 of a series but is complete in and of itself. Topics include metrics, conflicts, employee accountability, email and many more. For Part 1 or 2, the easiest way is to put my name Rosanne Dausilio in the search window.
Book Synopsis Customer Service Tips: How to Improve Customer Service by : Rosanne D'Ausilio Phd
Download or read book Customer Service Tips: How to Improve Customer Service written by Rosanne D'Ausilio Phd and published by Champion for the Human Press. This book was released on 2014-08-01 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: The preamble to the US Constitution begins, "we, the people..." I believe we, the people, are who make the difference. I am not trying to impress you, but impress upon you, the impact you and your people have not only on the customer, internal and external, current or potential, but the bottom line as well. The interaction anyone has at any level with your employees, including you, gives any customer an opportunity to make a judgment about you, your company, all companies like yours. And in today's world, customers are a click away to your competition. Don't let that happen!
Book Synopsis Excelling at Customer Service by : Sorin Dumitrascu
Download or read book Excelling at Customer Service written by Sorin Dumitrascu and published by . This book was released on 2017-04 with total page 722 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the saying goes, "You can't create the house before you build the foundation." That's why the first course in this customer service series focuses on building the foundation of excellent service. The goals are to:Explore the basic concept of corporate culture.Recognise how culture directly impacts service. Identify barriers to service excellence.Strengthening your internal environment impacts your external customer service as well. When workplace bonds grow, so do customer relationships. The result is better performance, productivity, and increased success.If you think your goal in giving good customer service is satisfying the customer, think again. The slogan "Satisfaction Guaranteed" just isn't enough in today's highly competitive marketplace.This course focuses on how the customer service game has changed and how you can become a much better player. Today, customer satisfaction is worth relatively little, but customer loyalty is priceless. And loyalty requires excellence. This course will:give you a new perspective on the meaning of service,offer guidelines for setting service standards,provide strategies for excellence from service stars.Wal-Mart founder Sam Walton said it best. "There is only one boss--the customer. And he can fire anybody in the company, from the chairman on down, simply by spending his money somewhere else."Buying into the power of the customer is an important step to developing service excellence. But how can you help your organization grow if the power base is elsewhere? You'll learn to hear "the customer's voice" by:Recognizing and anticipating customer expectations.Focusing on the five primary service factors.Another area of importance is how to collect information about the customer. You don't have to be a secret agent like James Bond to "gather intelligence" on clients. By completing this course, you'll master methods of compiling customer data and feedback.The final lesson in "hearing" your customer is creating compatibility. Identify how to align your services with each customer, and gain lasting commitment.You've worked so hard to achieve service excellence, and now you are ready to pick up the pace to make you a service leader.In this course, advancing your service skills is the focus. You'll put the phrase "going above and beyond the call of duty" into action.There are four major components in this course to move you up a notch to a new level of customer service. Think of them as ACTIONS you'll be incorporating into your daily work behaviors. You'll be:Setting the bar for over-the-top service.Capturing customer commitment face-to-face.Answering the call for great phone service.Making e-mail memorable.How often do you wake up and say, "I hope all my customers are nice today."? That's because it is easy to be nice to nice customers. The challenge is in providing service to customers who are not happy, whatever the reason.The only thing that can torpedo your day more than a confrontational customer is not knowing how to handle one. "Handle" means to get to the root of the problem, fix it, and create good customers out of conflict situations. In this course you'll explore:How to create a confrontational customer.How to communicate with difficult customers.Handling conflict and complaints face-to-face.Handling conflict and complaints over the phone.Rebuilding customer relationships during and after conflict.There will be customers in your life that you politely refer to as problem customers. One such customer consistently hurls challenges your way. Another type is so aggressive that one situation alone is enough to earn him the distinction.This course is designed to give you the skills to make problem customers some of your best. Now that's not as crazy as it sounds. Here's why. If you have the ability to turn a difficult situation into a positive outcome, that's memorable service.
Book Synopsis Kick it Up a Notch Marketing by : Al Latenslager
Download or read book Kick it Up a Notch Marketing written by Al Latenslager and published by Cameo Publications. This book was released on 2006 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Speaker Anthology by : Kent Gustavson
Download or read book The Speaker Anthology written by Kent Gustavson and published by Blooming Twig Books. This book was released on 2011 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Ultimate Customer Support Executive by : Philip Verghis
Download or read book The Ultimate Customer Support Executive written by Philip Verghis and published by Silicon Press. This book was released on 2006 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Strategic Planning For Dummies by : Erica Olsen
Download or read book Strategic Planning For Dummies written by Erica Olsen and published by John Wiley & Sons. This book was released on 2011-03-03 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’re starting a new business or planning your business’s future, there are plenty of things you should take into account. Strategic Planning For Dummies covers everything you need to know to develop a plan for building and maintaining a competitive advantage — no matter what business you’re in. Written by Erica Olsen, founder and President of a business development firm that helps entrepreneurial-minded businesses plan for a successful future, this handy guide covers all the basics, including: How a strategic plan is different than a business plan Establishing a step-based planning process Planning for and encouraging growth Taking a long-view of your organization Evaluating past performance Defining and refining your mission, values, and vision Sizing up your current situation Examining your industry landscape Setting your strategic priorities Planning for unknown contingencies If you’re in business, you have to plan for everything — especially if you intend your business to grow. Whether you’re planning for a small business, large conglomerate, nonprofit, or even a government agency, this book has the planning specifics you need for your organization. Step-by-step, you’ll learn how to lay the foundations for a plan, understand how your plan will affect your business, form planning teams, discover what your strengths are, see where you are, and, finally, plan where you’re going. And there’s much more: Learn to analyze business trends that will determine your business’s future Set measurable, realistic goals that you can plan for and achieve Make strategic planning a habitual part of the organization Prioritize multiple strategies that you can implement simultaneously Set a defining vision for the organization that guides all your planning and strategy This friendly, simple guide puts the power of strategic planning in the palm of your hand. For small businesses that can’t afford to hire strategic planning consultants, it’s even more imperative. Careful, constant planning is the only way to handle an uncertain business future. With this book, you’ll have all the step-by-step guidance you need to ensure you’re ready for anything that comes.
Download or read book Exporting written by Laurel J. Delaney and published by Apress. This book was released on 2016-10-19 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Laurel Delaney writes in a tremendous spirit of service to entrepreneurial and small business leaders navigating the opportunities of globalization. Whether leading a fresh startup, a small business, or an entrepreneurial growth company seeking greatness, the question of whether—and how—to go global must be addressed. Delaney shows yet again her passionate dedication to serving her readers with deeply practical guidance.”—Jim Collins, author of Good to Great and co-author of Beyond Entrepreneurship Gain the knowledge you need to market, sell, and fulfill orders internationally, taking full advantage of the Internet and the opportunities it creates. This book is the bible for entrepreneurs and small business owners taking their US businesses to the next level of growth through exports. Exporting empowers readers with the can-do confidence to tackle the challenges and opportunities of exporting, leading to greater revenues, stability, and profitability for your business. With 70 percent of global buying power lying outside US borders, exporting is not just an option for ambitious entrepreneurs—it’s an absolute must for building and sustaining a successful future. Typically, exporting first appears on the radar of small businesses as unsolicited inquiries from foreign customers on the web via your email, website, blog, or Facebook page. People outside your country want your product, and they want it now. The problem is that most small business owners do not know how to service these inquiries. What's the best way to ship goods? Do I need a license? Should I sell through wholesalers in specific countries or directly to consumers? How will I get paid? Reflecting the rapid rate of change in national and global trade regulations and economic conditions, this second edition contains extensive updates and enhancements of the first edition’s data and citations; actual and prospective multilateral trade agreements, especially the TPP and TTIP; CFR, EAR, and BIS rules; interviews with trade and sector specialists; economic trends and shocks affecting export opportunities and risks in various regions and sectors; and the annotated selection of recommended exporting resource sites. Exporting: The Definitive Guide to Selling Abroad Profitably: Lays out simple steps and tips to conduct market research, find customers, open new markets, create an export business plan, get paid, and ship goods and services efficiently and profitably Shows you how to use the Internet and social media to mediate the exporting process and expand your international presence Details how the US government helps exporters and how to avoid foreign regulatory pitfalls
Book Synopsis E-marketing Intelligence by : Noman Rana
Download or read book E-marketing Intelligence written by Noman Rana and published by E-Marketing Intelligence. This book was released on 2009 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-marketing & digital communication channels have transformed the businesses in last decade. Many, who have outsourced their digital marketing relying on agencies only and those doing it in-house have achieved some kind of success. But as the markets & competitions have grown, the need is to implement another layer of e-marketing intelligence on top of these digital activities to achieve maximum results and get ahead of the competition. There is no publication other than this book that explains you practical methodology by explaining different scenarios with multiple tips and best practices of implementing e-marketing intelligence. This book also takes you to the journey from integrated marketing to E-mail, Search, Mobile, electronic PR and Social Media. It offers not only following innovative tips and tricks that you won't find in any other manual but much more to surprise you. [Marketing automation using the factory thinking approach. [Going green with digital marketing. [How to segment dead customer data in your CRM. [Promoting brand using E-mail marketing. [Successful deliverability and metrics for campaign management. [HTML rendering issues with Ms Outlook2007 and how to avoid them. [Mobile e-mail marketing. [SEM head and the long tail with bad, good and best examples. [SEO myths with keywords strategy. [Emergence of social media and its influence on consumer marketing. [Electronic Public Relations with Blogs. You can also learn and apply innovative tips and tricks on top of regular e-marketing process to become an e-Marketing Guru. This publication is also full of unique, rare and professional scenarios that a digital marketer may come across.
Book Synopsis Beyond the Niche by : Kathryn Hendershot-Hurd
Download or read book Beyond the Niche written by Kathryn Hendershot-Hurd and published by Kathryn Hendershot-Hurd. This book was released on 2006-12 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond The Niche takes you step by step through the process of creating compelling and selling marketing messages. This book will show you how to break through the clutter and create marketing messages that CONNECT with your customers.
Book Synopsis Building Web Sites All-in-One For Dummies by : Claudia Snell
Download or read book Building Web Sites All-in-One For Dummies written by Claudia Snell and published by John Wiley & Sons. This book was released on 2009-01-23 with total page 666 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to launch a Web site but don’t know where to begin? Information on Web design, page building software, using HTML, site planning, and everything else you need to know can be found easily in Building Web Sites All-in-One For Dummies, 2nd Edition. So you can easily find what you’re looking for, this plain-English guide is divided into nine minibooks: Preparations Site Design Site Construction Web Graphics Multimedia Audience Interaction E-Commerce Site Management Case Studies From deciding what your site should do to working with HTML, using Dreamweaver, incorporating Flash creations, and keeping your site on the cutting edge, this book is your one-stop course in building Web sites. Learn to: Plan your site, decide whether you need a Web team, and create relevant content Develop your site design, work with wire frames, and organize behind-the-scenes files that make your site work Select the right hardware and software and create pages with Dreamweaver Create cool site graphics with Photoshop and Fireworks Add interest with Flash animations, slideshows, video, and sound Make your site interactive with Javascript, PHP, ASP, and MySQL Build an e-commerce site that’s user-friendly, legally sound, and secure Keep your content and design fresh and up to date Ready to begin? Grab Building Web Sites All-in-One For Dummies, 2nd Edition and let’s get started!
Book Synopsis Developing Talent for Organizational Results by : Elaine Biech
Download or read book Developing Talent for Organizational Results written by Elaine Biech and published by John Wiley & Sons. This book was released on 2012-03-20 with total page 656 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Developing Talentfor Organizational Results "Elaine Biech brings together some of the 'royalty' of American corporations and asks them to share their wisdom in increasing organizational effectiveness. In 46 information-filled chapters, these 'learning providers' don't just sit on their conceptual thrones; they offer practical advice for achieving company goals and the tools to make it happen."—Marshall Goldsmith, million-selling author of the New York Times bestsellers, MOJO and What Got You Here Won't Get You There "Recruiting, developing, inspiring, engaging, and retaining your talent are critical to the growth and success of all organizations. Developing Talent for Organizational Results is a rich resource that can help you cultivate your most precious resource."—Tony Bingham, CEO & President ASTD and Co-author of The New Social Learning "Hiring and developing talent is the area that I am most passionate about. . . . Developing Talent for Organizational Results covers all the important topics, uses multiple experts, and supports learning with ready-to-use tools to develop talent in your company. It is like having a million-dollar consultant sitting on your book shelf!"—Mindy Meads, former CO-CEO Aéropostale and former CEO/ President Lands' End The best companies win with highly talented, highly committed employees—hiring and developing the best talent is essential. In Developing Talent for Organizational Results, Elaine Biech brings together the work of many of the most renowned learning providers in the world—all of them members of ISA: The Association of Learning Providers. Filled with a treasure-trove of consulting advice from The Ken Blanchard Companies, DDI, Forum, Herrmann International, Bev Kaye, Jack Zenger, and others, this book delivers the answers you want to improve leadership, management, and communication skills; address training, learning, and engagement issues; and shape the culture and care for your customers to achieve desired results.
Book Synopsis Influencer Marketing for Brands by : Aron Levin
Download or read book Influencer Marketing for Brands written by Aron Levin and published by Apress. This book was released on 2019-11-30 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the next few years, brands are on track to spend billions of dollars on influencer marketing. This form of marketing—currently utilized with great success on Instagram and YouTube—is not a short-lived fad, but a tectonic shift for the future of digital advertising. It's the way of the future, and the responsibility is on business leaders to keep up. Modern marketing professionals looking to adopt influencer marketing for their brands face equally modern challenges. Like finding the right talent, tracking and measuring results and quantifying how this new marketing opportunity aligns with the overall strategy. Influencer Marketing for Brands is the field guide for the digital age. After working with hundreds of brands from across the globe, author Aron Levin shares his insider knowledge gained from research, strategy, and hands-on experience from more than 10,000 successful collaborations with influencers on Instagram and YouTube. He provides you with valuable insights that help you eliminate guesswork and avoid common mistakes. More importantly, he shows you how to turn influencer marketing into a scalable and sustainable marketing channel. The digital media landscape grows more complicated by the hour, and influencer marketing is no exception. Influencer Marketing for Brands breaks down the art and science of influencer marketing and helps you synthesize, contextualize and transform this new way of creating and distributing content with powerful formulas, proven strategies, and real-world examples. What You Will Learn Plan effective influencer marketing campaigns using a simple 3-step formulaCreate top performing YouTube videos that drive website traffic, app installs and salesUnderstand what to pay for influencer marketing and how much you should invest if you're just starting out Who This Book is For Marketing and agency professionals, influencers and content creators, marketing students, those who are looking for more effective forms of advertising and are generally interested in understanding the new and evolving digital media landscape.
Book Synopsis Building Web Sites All-in-One Desk Reference For Dummies by : Doug Sahlin
Download or read book Building Web Sites All-in-One Desk Reference For Dummies written by Doug Sahlin and published by John Wiley & Sons. This book was released on 2007-02-03 with total page 794 pages. Available in PDF, EPUB and Kindle. Book excerpt: From idea to online, your key to great-looking Web sites Your one-stop guide to building a user-friendly site with professional flair Whether you're building a site to keep in touch with others, sell products, or promote a cause, you want to make sure yours stands out in the crowd. This handy reference shows you how to design an accessible site, create graphics and navigation menus, build forms, insert sound and video, and keep your visitors coming back for more. Discover how to Plan, maintain, and promote a Web site Design with users in mind Work with HTML and CSS Optimize graphic elements for the Web Build your site with e-commerce functionality
Book Synopsis A Man After God's Own Heart by : Jim George
Download or read book A Man After God's Own Heart written by Jim George and published by Harvest House Publishers. This book was released on 2015-02-01 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Would you like to have a real and lasting impact on the world around you? God knows what it will take for you to experience the satisfaction that comes from living a life of purpose—His purpose. In A Man After God's Own Heart, you'll discover God's perfect design for how you can make a difference in all the key areas of your life: your marriage—what it means to love, lead, and protect your wife your children—the keys to training them up and shaping their hearts your work—modeling integrity and diligence in the workplace your church—discovering how and where God can use you your life example—letting others see God in your words and actions Commit now to becoming a man after God's own heart—you'll find it the most rewarding pursuit ever!
Book Synopsis Professional Papervision3D by : Michael Lively
Download or read book Professional Papervision3D written by Michael Lively and published by John Wiley & Sons. This book was released on 2010-04-13 with total page 645 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional Papervision3D describes how Papervision3D works and how real world applications are built, with a clear look at essential topics such as building websites and games, creating virtual tours, and Adobe's Flash 10. Readers learn important techniques through hands-on applications, and build on those skills as the book progresses. The companion website contains all code examples, video step-by-step explanations, and a collada repository.
