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Author : Malawi. Ministry of Health
Publisher :
ISBN 13 :
Total Pages : 37 pages
Book Rating : 4.:/5 (22 download)
Download or read book Hospital Ombudsman Handbook written by Malawi. Ministry of Health and published by . This book was released on 2018 with total page 37 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : James T. Ziegenfuss, Jr.
Publisher : McFarland
ISBN 13 : 0786485329
Total Pages : 215 pages
Book Rating : 4.7/5 (864 download)
Download or read book The Ombudsman Handbook written by James T. Ziegenfuss, Jr. and published by McFarland. This book was released on 2014-01-10 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
Author : Community Research Applications, Inc
Publisher :
ISBN 13 :
Total Pages : 374 pages
Book Rating : 4.:/5 (31 download)
Download or read book Program Development Handbook for State and Area Agencies on Nursing Home Ombudsman Services for the Elderly written by Community Research Applications, Inc and published by . This book was released on 1978 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepared for the Administration on Aging.
Author : Chris Feier
Publisher :
ISBN 13 : 9780989851916
Total Pages : 209 pages
Book Rating : 4.8/5 (519 download)
Download or read book The Chief Complaint written by Chris Feier and published by . This book was released on 2014-11-01 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handbook for physicians, residents and students in the emergency department to help manage patients. Evidence based concise algorithms.
Author : Patrick Conlon
Publisher : Yale University Press
ISBN 13 : 9780300145755
Total Pages : 384 pages
Book Rating : 4.1/5 (457 download)
Download or read book The Essential Hospital Handbook written by Patrick Conlon and published by Yale University Press. This book was released on 2009-07-21 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitalization is often as dismaying and frightening for family members as it is for the patient. And despite a heartfelt desire to understand what is happening and to comfort a sick or injured loved one, too often relatives and friends feel helpless and marginalized by the hospital system. This valuable book is the first to assist families and friends of adult patients to navigate the unfamiliar and intimidating territory of the hospital. It spells out in the clearest terms how a family can form a partnership with medical providers to ensure the best patient care possible. Patrick Conlon's inspiration for the book was the sudden, frightening hospitalization of his longtime partner, Jim, and his personal struggle to develop a useful role for himself as a caregiver. Here he provides the handbook he wishes he'd had when Jim was admitted to the hospital. Conlon offers encouragement, proven strategies, and straightforward advice—all with the goal of empowering others to become successful care partners at the bedside of their loved ones. Special features of the book: --Simple dos and don'ts to help you help your loved one and interact with hospital professionals --Handy tear-out checklists to fill in when consulting a surgeon, preparing for discharge, making a complaint, updating family and friends, and planning important meetings --Definitions of hospital jargon—terms, abbreviations, euphemisms, an acronyms --Sidebars with interesting facts: Can cell phones interfere with sensitive medical equipment? Why don't British doctors wear neckties? What's the average length of stay in an ICU? --Easy-to-use caregiver's chart and diary
Author : Liz Osborne
Publisher : Jones & Bartlett Learning
ISBN 13 : 9780763726225
Total Pages : 252 pages
Book Rating : 4.7/5 (262 download)
Download or read book Resolving Patient Complaints written by Liz Osborne and published by Jones & Bartlett Learning. This book was released on 2004 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
Author : Peter Tate
Publisher : CRC Press
ISBN 13 : 1315344653
Total Pages : 217 pages
Book Rating : 4.3/5 (153 download)
Download or read book Protecting Patients' Rights written by Peter Tate and published by CRC Press. This book was released on 2018-08-11 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: A key text for doctors, this revised, expanded and updated edition now includes a section on understanding one's own attitudes and empathy, and greatly enhanced material on communication strategies and skills. The text is also suitable for candidates preparing for the MRCGP examination.
Author : American Society for Healthcare Risk Management (ASHRM)
Publisher : John Wiley & Sons
ISBN 13 : 0470300175
Total Pages : 672 pages
Book Rating : 4.4/5 (73 download)
Download or read book Risk Management Handbook for Health Care Organizations written by American Society for Healthcare Risk Management (ASHRM) and published by John Wiley & Sons. This book was released on 2009-04-27 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk Management Handbook for Health Care Organizations, Student Edition This comprehensive textbook provides a complete introduction to risk management in health care. Risk Management Handbook, Student Edition, covers general risk management techniques; standards of health care risk management administration; federal, state and local laws; and methods for integrating patient safety and enterprise risk management into a comprehensive risk management program. The Student Edition is applicable to all health care settings including acute care hospital to hospice, and long term care. Written for students and those new to the topic, each chapter highlights key points and learning objectives, lists key terms, and offers questions for discussion. An instructor's supplement with cases and other material is also available. American Society for Healthcare Risk Management (ASHRM) is a personal membership group of the American Hospital Association with more than 5,000 members representing health care, insurance, law, and other related professions. ASHRM promotes effective and innovative risk management strategies and professional leadership through education, recognition, advocacy, publications, networking, and interactions with leading health care organizations and government agencies. ASHRM initiatives focus on developing and implementing safe and effective patient care practices, preserving financial resources, and maintaining safe working environments.
Author :
Publisher :
ISBN 13 : 9780642826411
Total Pages : 93 pages
Book Rating : 4.8/5 (264 download)
Download or read book Complaints Management Handbook for Health Care Services written by and published by . This book was released on 2005 with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Community Research Applications, Inc
Publisher :
ISBN 13 :
Total Pages : 374 pages
Book Rating : 4.E/5 ( download)
Download or read book Program Development Handbook for State and Local Agencies on Nursing Home Ombudsman Services for the Elderly written by Community Research Applications, Inc and published by . This book was released on 1978 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ombudsman Association
Publisher :
ISBN 13 :
Total Pages : 78 pages
Book Rating : 4.:/5 (318 download)
Download or read book The Ombudsman Handbook written by Ombudsman Association and published by . This book was released on 1994 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : World Health Organization
Publisher : World Health Organization
ISBN 13 : 9241548371
Total Pages : 442 pages
Book Rating : 4.2/5 (415 download)
Download or read book Pocket Book of Hospital Care for Children written by World Health Organization and published by World Health Organization. This book was released on 2013 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Pocket Book is for use by doctors nurses and other health workers who are responsible for the care of young children at the first level referral hospitals. This second edition is based on evidence from several WHO updated and published clinical guidelines. It is for use in both inpatient and outpatient care in small hospitals with basic laboratory facilities and essential medicines. In some settings these guidelines can be used in any facilities where sick children are admitted for inpatient care. The Pocket Book is one of a series of documents and tools that support the Integrated Managem.
Author : Bette Ann Moskowitz
Publisher : Springer Science & Business Media
ISBN 13 : 9462091161
Total Pages : 131 pages
Book Rating : 4.4/5 (62 download)
Download or read book The Room at the End of the Hall written by Bette Ann Moskowitz and published by Springer Science & Business Media. This book was released on 2013-02-11 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this first person narrative, Bette Ann Moskowitz tells what it is like to be a volunteer long-term care ombudsman, and how, with thirty-six hours of training, she entered the unfamiliar world of a nursing home to advocate for its almost-three hundred residents. She brings the reader along as she learns the ropes, makes mistakes and meets tragic and beautiful people struggling for their lives. When she becomes assistant coordinator of the program, she gets an even broader view of institutional life, advocacy, and old age. Problems are big and small: a man discharged for having a sexual relationship with a fellow resident; residents not getting evening snacks; an intelligent resident with mental health problems fighting to be a partner in her own care. Author of DO I KNOW YOU? A Family's Journey Through Aging and Alzheimer's, Moskowitz says advocating for the old and disabled in long-term care can be a transgressive act. "We often oppose the authorities by standing up for the one with two different shoes against the Suits. Sometimes we don't know enough. We have access, but little power. Yet, an ombudsman may be the only thing standing between the resident and disaster." In addition to shedding light on this unheralded and important volunteer health care worker, THE ROOM AT THE END OF THE HALL raises questions about how America and Americans go about the business of old age, and how old age itself is changing as the baby boomer generation enters it.
Author : Stephen Mackenney
Publisher : Radcliffe Publishing
ISBN 13 : 9781857758702
Total Pages : 172 pages
Book Rating : 4.7/5 (587 download)
Download or read book Protecting Patients' Rights? written by Stephen Mackenney and published by Radcliffe Publishing. This book was released on 2004 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Ombudsman' has been adopted in a number of countries over the years, as a term for an administrative system that aims to protect the interests of individuals who complain against the system. However this protection varies considerably from country to country. With an eminent list of international contributors this book provides an overview of the role of the Ombudsman in relation to healthcare in countries with substantial cultural and historical differences. It demonstrates practical ways to protect patients' rights, looking at how each system operates, identifying the best components from each, as well as proposing future reforms. All healthcare professionals, including policy makers and shapers, will find this essential reading, gaining valuable lessons and insights to incorporate into their own organisations and systems. Book jacket.
Author : Marc Hertogh
Publisher : Edward Elgar Publishing
ISBN 13 : 1786431254
Total Pages : 550 pages
Book Rating : 4.7/5 (864 download)
Download or read book Research Handbook on the Ombudsman written by Marc Hertogh and published by Edward Elgar Publishing. This book was released on 2018-11-30 with total page 550 pages. Available in PDF, EPUB and Kindle. Book excerpt: The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and interdisciplinary Research Handbook brings together leading scholars and practitioners to discuss the state-of-the-art of ombudsman research. It uses new empirical studies and competing theoretical explanations to critically examine important aspects of the ombudsman’s work. This comprehensive Handbook is of value to academics designing future ombudsman studies and practitioners and policymakers in understanding the future challenges of the ombudsman.
Author : Sidney L. Willens
Publisher :
ISBN 13 :
Total Pages : 64 pages
Book Rating : 4.:/5 (115 download)
Download or read book Ombudsman Handbook written by Sidney L. Willens and published by . This book was released on 1979 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : South Carolina Office of the Lieutenant
Publisher :
ISBN 13 : 9781298045713
Total Pages : 30 pages
Book Rating : 4.0/5 (457 download)
Download or read book Long Term Care Ombudsman Program Volunteer Ombudsman Handbook - Scholar's Choice Edition written by South Carolina Office of the Lieutenant and published by . This book was released on 2015-02-16 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
