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Hidden Loyalty
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Author :Frederick F. Reichheld Publisher :Harvard Business Review Press ISBN 13 :9780875844480 Total Pages :356 pages Book Rating :4.8/5 (444 download)
Book Synopsis The Loyalty Effect by : Frederick F. Reichheld
Download or read book The Loyalty Effect written by Frederick F. Reichheld and published by Harvard Business Review Press. This book was released on 1996 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect reveals the secrets of successful companies which base their business strategies on loyal relationships. Reichheld lays out the principles that connect value creation, loyalty, growth, and profits, and shows how great companies have used these principles to build loyal customers, loyal employees, and loyal owners.
Book Synopsis Systemic Coaching and Constellations by : John Whittington
Download or read book Systemic Coaching and Constellations written by John Whittington and published by Kogan Page Publishers. This book was released on 2016-01-03 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop your coaching with this practical guide to the application and implementation of systemic coaching. Systemic Coaching and Constellations offers a refreshingly uncomplicated path into a potentially complex subject, demonstrating how this approach can provide access to systems and deliver enduring benefits for coaching clients. This new edition offers a comprehensive introduction to the principles that sustain systems, real world descriptions of what systemic coaching is and how it can be useful as well as a step-by-step guide to integrating the principles and practices into coaching. Highly practical, Systemic Coaching and Constellations includes a wide range of exercises for application with individuals and teams. This book also includes a brand new chapter on Belonging, fully updated case studies from coaches who have taken part in John's trainings, a joint ICF/EMCC constellation workshop and examples from coaches around the world, including Australia, Mexico, France, Spain, US and the Netherlands. Whether used in an initial selection meeting or to underpin all your coaching conversations and interventions, Systemic Coaching and Constellations offers an accessible, practical starting point to transform your coaching practice.
Book Synopsis Loyalty Rules! by : Frederick F. Reichheld
Download or read book Loyalty Rules! written by Frederick F. Reichheld and published by Harvard Business Press. This book was released on 2001 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.
Book Synopsis Invisible Loyalties by : Ivan Boszormenyi-Nagy
Download or read book Invisible Loyalties written by Ivan Boszormenyi-Nagy and published by Routledge. This book was released on 2014-07-22 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1984. This book was written in order to share the authors’ experience as family therapists not only with professionals but with families. We live in an age of anxiety, fear of violence and questioning of fundamental values. Confidence in traditional values is being challenged. Waves of prejudice seem to endanger our trust in one another and our loyalty to society. The strength of family relations or their effect on individuals is extremely difficult to measure. The authors of this book believe that observable changes in the family do not necessarily alter the member to- member impact of family relationships. Invisible loyalty commitments to one's family follow paradoxical laws: The martyr who doesn't let other family members work off their guilt is a far more powerfully controlling force than the loud, demanding bully. The manifestly rebellious or delinquent child may actually be the most loyal member of a family.
Book Synopsis Customer Loyalty and Success by : J. Lynch
Download or read book Customer Loyalty and Success written by J. Lynch and published by Springer. This book was released on 1995-06-19 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the objective of customer loyalty and retention in relation to business success and shows how this can integrate a company's strategy with regard to Marketing, Human Resource Management, Quality and Management of Change. This is an innovative book in a topical area that draws upon case study material.
Book Synopsis The Presence of the Soul by : John Payne
Download or read book The Presence of the Soul written by John Payne and published by Findhorn Press. This book was released on 2012-06-01 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The difficult task of making peace with an often tumultuous world is made simple with this unique spiritual guide to the human soul. Through deeper understanding of the soul and its purpose, inherited beliefs can be understood and overcome. A number of practical exercises are provided to help cleanse the mind of these inhibiting loyalties. The novel process of connecting with the souls of ancestors is also explained in-depth and is shown to produce a remarkable healing power. Ultimately, a carefully transformed set of values will lead to an improved attitude towards life as a whole.
Download or read book Leading Loyalty written by Sandy Rogers and published by AMACOM. This book was released on 2019-04-16 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.
Book Synopsis The Mind Exerciser by : Glen C. Cutlip
Download or read book The Mind Exerciser written by Glen C. Cutlip and published by Xlibris Corporation. This book was released on 2020-11-06 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exercises in opposites reconciliation is a means of bringing to awareness the unity of the opposites of being, revealing the third part, the neutronic core of being, which becomes a threefold reconciliation of one’s threefold being within the Consciousness of God. We are led to realize that the three parts of being are interchangeable parts of the same thing. Inasmuch as it is not an easy thing to bring awareness the nature of one’s being as it is created within the Consciousness of God, there are lots of repetitions in the exercises within this book. It is the Christ Self of one’s being in God that reconciles the opposites of being within the Kingdom of god and delivers the Kingdom unto God that God may be realized to be the all in all within all. Accordingly, the reconciliation of all things unto God is the reconciliation of any and all seeming opposites that come to mind. It is a matter of losing and finding every part of an opposites hidden within its counterpart. Thus life and death are one in the other and there revealed. Life is revealed, yet hidden in death, and death is revealed, yet hidden in life. Life and death are inseparable parts of the same thing. Such is why one must lose life in order to find it. We come to realize that we must embrace both sides of an opposite, not just one ore the other. A life that denies its counterpart, death, is a life in part. Hearing that denies its counterpart, deafness, is hearing in part. Seeing that denies its counterpart, blindness, is seeing in part. Such is what the scriptures, both the Old and the New Testament, are ever seeking to reveal. The nature of the revelation of this insight is such that it may appear as a new revelation. However, when one becomes aware of this seemingly new revelation, one come to realize that it is a part of an everlasting message that is without beginning or end. What is new for the time is the doing away with the part, reconciling it with the whole, in order to see what is in transonic reality. Accordingly, one has been, is now, and forever will be confronted with this message, for it is a part of the nature one’s being as it is ever being created in the image of God, the all in all of being.
Book Synopsis The Handbook of Mass Media Ethics by : Lee Wilkins
Download or read book The Handbook of Mass Media Ethics written by Lee Wilkins and published by Routledge. This book was released on 2008-09-17 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook encapsulates the intellectual history of mass media ethics over the past twenty-five years. Chapters serve as a summary of existing research and thinking in the field, as well as setting agenda items for future research. Key features include: up-to-date and comprehensive coverage of media ethics, one of the hottest topics in the media community 'one-stop shopping' for historical and current research in media ethics experienced, top-tier editors, advisory board, and contributors. It will be an essential reference on media ethics theory and research for scholars, graduate students, and researchers in media, mass communication, and journalism.
Book Synopsis Beyond the Nightmare by : George Oliver
Download or read book Beyond the Nightmare written by George Oliver and published by Covenant Books, Inc.. This book was released on 2022-07-28 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: For three years, the world suffered from a pandemic. Millions died, and countries were destroyed. The United States was not spared and divided into east and west. In the east, the government was controlled by the military. In a desperate attempt to fund a bankrupt budget, it turned to drug and human trafficking. The western states set up a provisional government and supported an underground movement in the east. Five years after the last pandemic, an underground unit in the east was ordered to disband and its members were to escape. As Frank Edwards began his escape, he wanted to escape not only from the nightmare that he had been fighting in the east, but from his own personal nightmares. His escape would require the help of the Ojibwa and Lakota tribes from whom he would learn of the nightmares that Native people have lived through. Just as his escape started, he came across a human trafficking operation. In the group of prisoners were Alissa Montgomery and her daughter; she had worked for Frank before the pandemics came. Should he try a suicidal rescue attempt and save them from their nightmare or continue on without them and add to his nightmares? Beyond the Nightmare is not only about getting beyond the nightmares of life, but about a journey of recovery, healing, restoration, and rejoicing in the day the nightmare ends.
Book Synopsis The Healing of Individuals, Families & Nations by : John L. Payne
Download or read book The Healing of Individuals, Families & Nations written by John L. Payne and published by Simon and Schuster. This book was released on 2012-06-01 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Body, Mind & Spirit / Self-Help This book’s perspective on healing will expand the reader’s vision, beyond the scope of healing as a purely individual and personal matter, to one that spans generations in its scope, crosses racial and cultural barriers and sheds new light on the relationships between victims and perpetrators, be they from governments and regimes, wars, sexual abuse or crime. Payne’s “Orders of Love” describe a natural pattern that has been observed in the practice of Family Constellations--namely, that there is a distinct order stating who belongs and who does not belong, not only in a family system, but also in larger groups such as nations. With its many examples and stories, Payne’s book brings back into belonging those who have been excluded and bridges the gap between the healing of an individual and the healing of family, ethnic and national souls. John L. Payne, also known as Shavasti, has travelled the length and breadth of this globe, firstly in childhood and then in his adult life in search of deeper meaning and experience. His multi-cultural background created a childhood that was spread over three continents and an adult life spent living in Europe, Africa, Central and South America and Asia, with much time being spent in the USA. With the experience of having given more than 400 workshops on 6 continents, you are receiving a wealth of cultural, ethnic and historical experience that makes his work finely tuned for ancestral healing having worked with hundreds of individuals across the globe.
Book Synopsis Blackwell's Five-Minute Veterinary Practice Management Consult by : Lowell Ackerman
Download or read book Blackwell's Five-Minute Veterinary Practice Management Consult written by Lowell Ackerman and published by John Wiley & Sons. This book was released on 2020-01-09 with total page 1010 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a quick veterinary reference to all things practice management related, with fast access to pertinent details on human resources, financial management, communications, facilities, and more Blackwell's Five-Minute Veterinary Practice Management Consult, Third Edition provides quick access to practical information for managing a veterinary practice. It offers 320 easily referenced topics that present essential details for all things practice management—from managing clients and finances to information technology, legal issues, and planning. This fully updated Third Edition adds 26 new topics, with a further 78 topics significantly updated or expanded. It gives readers a look at the current state of the veterinary field, and teaches how to work in teams, communicate with staff and clients, manage money, market a practice, and more. It also provides professional insight into handling human resources in a veterinary practice, conducting staff performance evaluations, facility design and construction, and managing debt, among other topics. KEY FEATURES: Presents essential information on veterinary practice management in an easy-to-use format Offers a practical support tool for the business aspects of veterinary medicine Includes 26 brand-new topics and 78 significantly updated topics Provides models of veterinary practice, challenges to the profession, trends in companion practices, and more Features contributions from experts in veterinary practice, human resources, law, marketing, and more Supplies sample forms and other resources digitally on a companion website Blackwell's Five-Minute Veterinary Practice Management Consult offers a trusted, user-friendly resource for all aspects of business management, carefully tailored for the veterinary practice. It is a vital resource for any veterinarian or staff member involved in practice management.
Book Synopsis Handbook of Research on Global Business Opportunities by : Christiansen, Bryan
Download or read book Handbook of Research on Global Business Opportunities written by Christiansen, Bryan and published by IGI Global. This book was released on 2014-10-31 with total page 702 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the modern globalized economy, it is important for businesses of all sizes to take advantage of the opportunity to enter diverse markets around the world. Through an international presence, organizations can remain competitive. The Handbook of Research on Global Business Opportunities combines comprehensive viewpoints and research on various business enterprises from around the world in companies of all sizes and models, discussing different aspects and concerns in the global business environment such as corruption, taxation, supply chain management, and economic impacts. This handbook is an essential reference source for business executives from both large and small firms, business scholars, researchers, academics, students, and professionals.
Book Synopsis Romans: A Social Identity Commentary by : William S. Campbell
Download or read book Romans: A Social Identity Commentary written by William S. Campbell and published by Bloomsbury Publishing. This book was released on 2023-01-26 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: William S. Campbell provides a comprehensive commentary on Paul's most challenging letter. In conversation with reception history and previous scholarship, he emphasizes the contextuality of Romans as a letter to Rome, using social identity theory combined with historical, literary and theological perspectives to arrive at a coherent reading of the entire letter. Because Paul has never visited Rome and is not the founder of the Christ-movement there, Campbell argues that his guidance and teaching are formulated more cautiously than in his other letters. Yet the long list of people who had previous links with him and his mission to the 'gentiles' demonstrates that Paul is well-informed about the situation in Rome and addresses issues that have arisen. With Christ the Messianic Time is beginning, but there was some lack of clarity in Rome about the implications of this for Jews and gentiles. Rather than ethne in Christ replacing Israel, as some in Rome possibly concluded, Campbell stresses that Paul affirms the irrevocable calling of Israel, and that simultaneously the identity of ethne in Christ is also called alongside the people Israel; thus, the integrity of the identity of both is affirmed as indispensable for God's purpose now revealed in Christ. Campbell fully demonstrates how Paul in Romans achieves this by the social and theological intertwining of the message of the gospel.
Book Synopsis Africa in the United NationsSystem, 1945-2005 by : Issaka K. Souare
Download or read book Africa in the United NationsSystem, 1945-2005 written by Issaka K. Souare and published by Adonis & Abbey Publishers Ltd. This book was released on 2006-05-31 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Though there have been numerous studies on the United Nations, only a few have dealt comprehensively with Africa's relations with the world body. This book attempts to fill this lacuna by providing a systematic assessment of Africa's relationship with the World body, from its foundation in 1945 to its sixtieth anniversary in 2005. The premise of the book's argument is that to properly understand Africa's current relationship with the UN, it is necessary to first understand the history and theoretical underpinnings behind the formation of the world body, including the expectations and motives of the different stakeholders. The book shows that there have been some real successes in Africa's relationship with the world body - such as the joint efforts against the Apartheid regime in South Africa - as well as real failures - such as in the genocide in Rwanda. Based on this, it concludes that Africa's relationship with the United Nations has worked for the most part, and will work even better, if Africa sees its partnership with the UN as complementary to it own efforts, projects and initiatives rather than something to depend on.
Book Synopsis Foundations Of Contextual Therapy:..Collected Papers Of Ivan by : Ivan Boszormenyi-Nagy
Download or read book Foundations Of Contextual Therapy:..Collected Papers Of Ivan written by Ivan Boszormenyi-Nagy and published by Routledge. This book was released on 2014-05-12 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1987. These Collected Papers, covering a period of almost 30 years, will allow the reader to trace the developing thought of one of the world's seminal family therapists and theoreticians.
Book Synopsis On a Collision Course by : Kaoru Ueda
Download or read book On a Collision Course written by Kaoru Ueda and published by Hoover Press. This book was released on 2020-07-01 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: In five meticulously researched essays, Yasuo Sakata examines Japanese migration to the United States from an international and deeply historical perspective. Sakata argues the importance of using resources from both sides of the Pacific and taking a holistic view that incorporates US-Japanese diplomatic relationships, the mass media, the American view of Asian populations, and Japan's self-image as a modern, westernized nation. In his first essay, Sakata provides an overview of resources and warns against their gaps and biases; those that remain may reflect culturally based inaccuracies. In the other essays, Sakata examines Japanese migration through a multifaceted lens, incorporating an understanding of immigration, labor, working conditions, diplomatic relationships, and the effects of war and mass media. He further emphasizes the distinctions between the dekasegi period, the transition period, and the imin period. He also discusses the self-image among Japanese as distinct from the Chinese, more westernized and able to assimilate—a distinction lost on Americans, who tended to lump the Asian groups together, both in treatment and under the law. Japan's Meiji era brought the opening of Japanese ports to Western nations and Japan's eventual overseas expansion. This translated volume of Sakata's well-researched work brings a transnational perspective to this critical chapter of early Japanese American history.
