Healthcare Service Quality And Patient Satisfaction In Omani Public Hospitals Throughout Covid 19 Era An Empirical Investigation

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HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION

Author : Ghaliya Salah Al Atar
Publisher : Partridge Publishing Singapore
ISBN 13 : 1543780768
Total Pages : 156 pages
Book Rating : 4.5/5 (437 download)

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Book Synopsis HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION by : Ghaliya Salah Al Atar

Download or read book HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION written by Ghaliya Salah Al Atar and published by Partridge Publishing Singapore. This book was released on 2023-09-07 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.

The Effects of Perceived Service Quality on Patient Satisfaction and Behavioral Compliance at a Multi Speciality Public Hospital in State of Pahang

Download The Effects of Perceived Service Quality on Patient Satisfaction and Behavioral Compliance at a Multi Speciality Public Hospital in State of Pahang PDF Online Free

Author : Bahari Mohamed
Publisher :
ISBN 13 :
Total Pages : 291 pages
Book Rating : 4.:/5 (953 download)

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Book Synopsis The Effects of Perceived Service Quality on Patient Satisfaction and Behavioral Compliance at a Multi Speciality Public Hospital in State of Pahang by : Bahari Mohamed

Download or read book The Effects of Perceived Service Quality on Patient Satisfaction and Behavioral Compliance at a Multi Speciality Public Hospital in State of Pahang written by Bahari Mohamed and published by . This book was released on 2015 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: The quality of health care service is always at the forefront of professional, political, concern stakeholders, and managerial attention. However, the key dimensions contributing to health care service quality not been fully understood. Many studies have been conducted to measure health care service quality, but most of them in developed countries, especially in Europe and the USA; the results may not be applied to the Malaysian context due to difference in culture, environment, and facilities accessibility. Although, the health care service quality research in developing countries is growing nonetheless, the study is not widespread in Malaysia. Only few empirical studies on healthcare service quality from Malaysia can be identified published in journals and the findings are inconsistent. Thus, to fill this knowledge gap, this study developed a service quality model for health care service by framing the association of service quality antecedents, perceived service quality, patient satisfaction, and behavioral compliance. To validate the research model and test the proposed research hypotheses, the study used a quantitative approach as a research paradigm, cross-sectional design as a survey method, combination of cluster and convenience sampling as a sampling technique and partial least square structural equation modeling (PLS-SEM) as a data analysis technique. The findings of the study show that health care service quality is a context-specific and multi-dimensional constructs. Given the high power achieved from the analysis, this thesis has significant theoretical and practical contributions. Theoretically, the study extends service quality research by reconstructing the model as a reflective, multi-dimensional constructs and evaluating the impacts of antecedent constructs on perceived service quality, patient satisfaction and behavioral compliance in the context of health care service in Malaysia. Methodologically, the study validates that PLS-SEM is suitable to estimate the parameters of a multi-dimensional constructs. Practically, the study provides hospital management with a health care service quality model for conducting integrated analysis and design of service delivery systems. Overall, the study makes a significant contribution to healthcare organizations, better health outcomes for patients and better quality of life for the community.

Patient satisfaction with health care service providers in Pakistan. A review of public sector hospitals of Lahore

Author : Ali Adnan Joiya
Publisher : GRIN Verlag
ISBN 13 : 3668273871
Total Pages : 24 pages
Book Rating : 4.6/5 (682 download)

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Book Synopsis Patient satisfaction with health care service providers in Pakistan. A review of public sector hospitals of Lahore by : Ali Adnan Joiya

Download or read book Patient satisfaction with health care service providers in Pakistan. A review of public sector hospitals of Lahore written by Ali Adnan Joiya and published by GRIN Verlag. This book was released on 2016-08-12 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2016 in the subject Health - Public Health, , language: English, abstract: This study identified the most important factors affecting the patient satisfaction in the public sector hospitals in Lahore, Pakistan. Surveys and interviews were conducted with 100 patients in order to come out with primary data. Furthermore, an appropriately structured questionnaire was excerpted from the available literature, as well as expert opinions relating to patient satisfaction with healthcare professionals. The questionnaire data was then interpreted through SPSS-20. Background: Appropriate and improved strategies for quality assurance in the Punjab Public sector hospitals, Pakistan can be evolved with the appropriate understanding of factors influencing quality of medical service. Patient satisfaction is itself a critical controversy for the healthcare professionals/Government. Patient satisfaction is a complicated attitude because a horde of variables have been pinpointed as its interpreters. However, the study is aimed to ascertain the factors affecting the quality Healthcare services providers within Lahore Public Sector Hospitals, Punjab, Pakistan. Objective of the Study: The study was conducted chastely in the public interest and in order to facilitate the Govt. of Punjab, Pakistan to deal with its maximum potential to bring about ultimate satisfaction level of the patients with a foremost objective of providing fairly, attainable and effective healthcare services. The study was conducted - To analyze factors impacting patient satisfaction in Public sector hospitals - To rank the most important factors affecting patient satisfaction - To evaluate the necessary steps taken by the hospital administrators for patient satisfaction. Conclusion: The study ascertained the 30 most important factors resulting in poor level of patient satisfaction. Results identified that majority of the factors out of 30 factors lie in Medium and high Severity zone (with a rating between 3.4 to 4.2 out of total 5). These factors also require foremost attention by the Government. After pointing out the 30factors and their severity level, the study revealed the top 12 most important factors on the basis of Impact Factor and Relative Importance Index.

Quality of Healthcare in the Aftermath of the COVID-19 Pandemic

Author : Moumtzoglou, Anastasius
Publisher : IGI Global
ISBN 13 : 1799891992
Total Pages : 403 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Quality of Healthcare in the Aftermath of the COVID-19 Pandemic by : Moumtzoglou, Anastasius

Download or read book Quality of Healthcare in the Aftermath of the COVID-19 Pandemic written by Moumtzoglou, Anastasius and published by IGI Global. This book was released on 2021-12-10 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: The COVID-19 pandemic has put massive stress on healthcare professionals’ formal training, their creed to do no harm, and the patient safety movement. COVID-19 affects all aspects of daily life and healthcare’s organizational culture and values. Healthcare institutions experience absenteeism, change in commerce patterns, and interrupted supply/delivery in this context. It has also revealed the extensive amounts of data needed for population health management, as well as the opportunities afforded by mainstreaming telehealth and virtual care capabilities, thus making the implementation of health IT essential in the post-pandemic era. Quality of Healthcare in the Aftermath of the COVID-19 Pandemic clarifies how healthcare professionals might provide their services differently than treating a patient through its vicinity with multiple providers. It examines the notion that healthcare education requires a pack of healthcare workers from varied educational backgrounds and training levels for the nuances of a disease. Covering topics such as blockchain technology, power density analysis, and supply chain, this book is a valuable resource for undergraduate and extended degree program students, graduate students of healthcare quality and health services management, healthcare managers, health professionals, researchers, professors, and academicians.

Oman: a primary health care case study in the context of the COVID-19 pandemic

Author : Said AL LAMKI
Publisher : World Health Organization
ISBN 13 : 9240088601
Total Pages : 24 pages
Book Rating : 4.2/5 (4 download)

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Book Synopsis Oman: a primary health care case study in the context of the COVID-19 pandemic by : Said AL LAMKI

Download or read book Oman: a primary health care case study in the context of the COVID-19 pandemic written by Said AL LAMKI and published by World Health Organization. This book was released on 2024-02-28 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: This case study examines country-level primary health care (PHC) systems in Oman in the context of the COVID-19 pandemic between January 2020 and August 2022. The case study is part of a collection of case studies providing critical insights into key PHC strengths, challenges and lessons learned using the Astana PHC framework, which considers integrated health services, multisectoral policy and action, and people and communities. Led by in-country research teams, the case studies update and extend the Primary Health Care Systems (PRIMASYS) case studies commissioned by the Alliance in 2015.

Satisfaction with Nursing Care Quality of Post-operative Home-visiting Program at Palestinian Medical Relief Society

Author : Ahmad Alraee
Publisher : GRIN Verlag
ISBN 13 : 3346068358
Total Pages : 97 pages
Book Rating : 4.3/5 (46 download)

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Book Synopsis Satisfaction with Nursing Care Quality of Post-operative Home-visiting Program at Palestinian Medical Relief Society by : Ahmad Alraee

Download or read book Satisfaction with Nursing Care Quality of Post-operative Home-visiting Program at Palestinian Medical Relief Society written by Ahmad Alraee and published by GRIN Verlag. This book was released on 2019-11-20 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2019 in the subject Medicine - Hospital Environment, Clinical Medicine, grade: 81.2%, Islamic University of Gaza, language: English, abstract: The aim of the study was to assess the level of satisfaction with nursing care provided through post-operative home-visits program launched by Palestinian Medical Relief Society during Great March of Return. Great March of Return is a new term in the Palestinian community, when huge numbers of Palestinian in Gaza Strip decided to go back for their original historical land. The researcher used descriptive, analytical, cross-sectional design. The study sample was proportional stratified sample, consisted of 294 participants from the five governorates of Gaza Strip, North of Gaza, Gaza city, the Middle area, Khanyounis and Rafah. The Patients’ Satisfaction with Nursing Care Quality Questionnaire-Arabic version (17-items) was used to collect data. A pilot study on 30 participants conducted to examine the validity and reliability of the questionnaire, and Cronbache alpha coefficient was 0.960. The study highlights the valuable benefits of the home-based visits program launched by PMRS, and the need for expansion of this program to reach higher number of injured individuals.

Patients' Satisfaction in Healthcare Services

Author : Mohitul Mustafi
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Patients' Satisfaction in Healthcare Services by : Mohitul Mustafi

Download or read book Patients' Satisfaction in Healthcare Services written by Mohitul Mustafi and published by . This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This paper aims to compare the patients' satisfaction in healthcare services provided by the public and private hospitals in Bangladesh. A sample of 280 patients was selected to collect the primary data through SERVQUAL model to compare the patients' satisfaction in healthcare services. We have selected six (06) different hospitals comprising three public and three private hospitals. The questionnaire was based on SERVQUAL instrument consisting of 22 items representing five dimensions of service quality and considered as five different constructs which are Empathy (4 items), Tangibles (6 items), Assurance (6 items), Timeliness (3 items) and Responsiveness (3 items). In this study, service quality constructs has been developed based on patient perception about the service quality of the hospitals. Levene's Test for Equality of Variance (an independent t-test) is performed to compare the service quality provided by the hospitals. Equal variances were assumed for each item. This Test provides mean difference, t-value, degrees of freedom (df) and their significance (p-value). The finding of the study shows that the public hospitals are performing better in providing quality services compared to private hospitals.

Factors of Healthcare Quality that Affect Patient Satisfaction in Lebanese Hospitals

Author : Maya Sami Abou Melhem
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (142 download)

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Book Synopsis Factors of Healthcare Quality that Affect Patient Satisfaction in Lebanese Hospitals by : Maya Sami Abou Melhem

Download or read book Factors of Healthcare Quality that Affect Patient Satisfaction in Lebanese Hospitals written by Maya Sami Abou Melhem and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of the study was to examine the impact of quality of healthcare offered in Lebanese hospitals on Lebanese patients of different educational level, age, monthly income, family status... Moreover, this study aimed to show whether there is a difference in satisfaction between accredited and non-accredited Lebanese Hospitals. An empirical study was performed using a survey questionnaire which was distributed to 1000 Lebanese patients. 226 patients responded to the questionnaire, 91 from accredited hospitals and 110 from non-accredited ones. Descriptive statistics were conducted followed by a reliability test, Factor Analysis, Multiple Regression with Stepwise method, Independent T-Test and One way ANOVA. Empirical evidence from this study shows that there were quality health factors that positively correlated with level of satisfaction of patients with the care in the hospital. Nevertheless, patients of accredited hospitals were more satisfied than patients of non-accredited h ...

Patients' Satisfaction and Quality Health Services

Author : Rizwan Ahmed
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Patients' Satisfaction and Quality Health Services by : Rizwan Ahmed

Download or read book Patients' Satisfaction and Quality Health Services written by Rizwan Ahmed and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient satisfaction is the critical issue for healthcare providers. Health care organizations are working in a competitive environment. In these days hospital needs to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is basically satisfying patients' expectations and understanding their needs. Patients' feedback can affect the overall quality, to improve organizational learning and development agenda and provide an opportunity. The aim of this study was to determine the patient satisfaction at private hospital of Karachi for the in-patient departments. This study concludes that the majority of the patients are satisfied with the services provided by the in-patient departments of selected private hospitals of Karachi. Specially, the patients and their attendants' are very much satisfied from patient ward services, laboratories services, food services, reception staff services, welfare services & healthcare services provided by the hospitals to the in-patient departments, therefore, this shows significant impact on overall patients' satisfaction. The strengths of the healthcare organizations as highlighted by patients must be continuing. However, some services need more care and focus when overall planning & strategies' will be made for planning & managing the health care system.

The Patient Satisfaction Questionnaire Short-form (PSQ-18)

Author : Grant N. Marshall
Publisher :
ISBN 13 :
Total Pages : 42 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis The Patient Satisfaction Questionnaire Short-form (PSQ-18) by : Grant N. Marshall

Download or read book The Patient Satisfaction Questionnaire Short-form (PSQ-18) written by Grant N. Marshall and published by . This book was released on 1994 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The short-form instrument, the PSQ-18, contains 18 items tapping each of the seven dimensions of satisfaction with medical care measured by the PSQ-III: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. PSQ-18 subscale scores are substantially correlated with their full-scale counterparts and possess generally adequate internal consistency reliability. Moreover, both the magnitude of the correlation coefficients and the overall pattern of correlations among PSQ-18 subscales are highly similar to those observed for the PSQ-III. These preliminary analyses support the use of the PSQ-18 in situations where the need for brevity precludes administration of the full-length PSQ-III.

Total E-mail Marketing

Author : Dave Chaffey
Publisher : Routledge
ISBN 13 : 0750680679
Total Pages : 290 pages
Book Rating : 4.7/5 (56 download)

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Book Synopsis Total E-mail Marketing by : Dave Chaffey

Download or read book Total E-mail Marketing written by Dave Chaffey and published by Routledge. This book was released on 2007 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comprehensive and with a strong practical focus, this volume presents a complete guide to maximising the range and impact of e-mail marketing techniques. It analyses where e-mail marketing works and where it shouldn't be used, and includes guidance on the treatment of inbound and outbound e-mail.

Overconfident

Author : Roberta Gatti
Publisher :
ISBN 13 :
Total Pages : 55 pages
Book Rating : 4.:/5 (128 download)

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Book Synopsis Overconfident by : Roberta Gatti

Download or read book Overconfident written by Roberta Gatti and published by . This book was released on 2021 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overconfident: How Economic and Health Fault Lines Left the Middle East and North Africa Ill-Prepared to Face COVID This report examines the region's economic prospects in 2021, forecasting that the recovery will be both tenuous and uneven as per capita GDP level stays below pre-pandemic levels. COVID-19 was a stress-test for the region's public health systems, which were already overwhelmed even before the pandemic. Indeed, a decade of lackluster economic reforms left a legacy of large public sectors and high public debt that effectively crowded out investments in social services such as public health. This edition points out that the region's health systems were not only ill-prepared for the pandemic, but suffered from over-confidence, as authorities painted an overly optimistic picture in self-assessments of health system preparedness. Going forward, governments must improve data transparency for public health and undertake reforms to remedy historical underinvestment in public health systems.

Healthcare Development Strategies in the Kingdom of Saudi Arabia

Author : Mohammed H. Mufti
Publisher : Springer Science & Business Media
ISBN 13 : 0306471833
Total Pages : 136 pages
Book Rating : 4.3/5 (64 download)

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Book Synopsis Healthcare Development Strategies in the Kingdom of Saudi Arabia by : Mohammed H. Mufti

Download or read book Healthcare Development Strategies in the Kingdom of Saudi Arabia written by Mohammed H. Mufti and published by Springer Science & Business Media. This book was released on 2007-05-08 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work deals with the current health policy environment, organization and delivery of health services in the Kingdom of Saudi Arabia. It discusses present financing means, and future financing methods such as a proposed national health insurance program and user-changes as well as important strategic issues. It is for healthcare directors, planners and strategists and will be of interest to experts and international investors in health system reorganization.

Managing Quality

Author : David A. Garvin
Publisher : Simon and Schuster
ISBN 13 : 0029113806
Total Pages : 344 pages
Book Rating : 4.0/5 (291 download)

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Book Synopsis Managing Quality by : David A. Garvin

Download or read book Managing Quality written by David A. Garvin and published by Simon and Schuster. This book was released on 1988 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case study research conducted in 1981 in nine US companies and seven Japanese companies.

Promoting Access to Medical Technologies and Innovation - Intersections between Public Health, Intellectual Property and Trade

Author : World Intellectual Property Organization
Publisher : WIPO
ISBN 13 : 9280523082
Total Pages : 259 pages
Book Rating : 4.2/5 (85 download)

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Book Synopsis Promoting Access to Medical Technologies and Innovation - Intersections between Public Health, Intellectual Property and Trade by : World Intellectual Property Organization

Download or read book Promoting Access to Medical Technologies and Innovation - Intersections between Public Health, Intellectual Property and Trade written by World Intellectual Property Organization and published by WIPO. This book was released on 2013 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study has emerged from an ongoing program of trilateral cooperation between WHO, WTO and WIPO. It responds to an increasing demand, particularly in developing countries, for strengthened capacity for informed policy-making in areas of intersection between health, trade and IP, focusing on access to and innovation of medicines and other medical technologies.

Information Technology for Patient Empowerment in Healthcare

Author : Maria Adela Grando
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 1614514348
Total Pages : 280 pages
Book Rating : 4.6/5 (145 download)

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Book Synopsis Information Technology for Patient Empowerment in Healthcare by : Maria Adela Grando

Download or read book Information Technology for Patient Empowerment in Healthcare written by Maria Adela Grando and published by Walter de Gruyter GmbH & Co KG. This book was released on 2015-03-30 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aims and Scope Patients are more empowered to shape their own health care today than ever before. Health information technologies are creating new opportunities for patients and families to participate actively in their care, manage their medical problems and improve communication with their healthcare providers. Moreover, health information technologies are enabling healthcare providers to partner with their patients in a bold effort to optimize quality of care, improve health outcomes and transform the healthcare system on the macro-level. In this book, leading figures discuss the existing needs, challenges and opportunities for improving patient engagement and empowerment through health information technology, mapping out what has been accomplished and what work remains to truly transform the care we deliver and engage patients in their care. Policymakers, healthcare providers and administrators, consultants and industry managers, researchers and students and, not least, patients and their family members should all find value in this book. "In the exciting period that lies just ahead, more will be needed than simply connecting patients to clinicians, and clinicians to each other. The health care systems that will be most effective in meeting patients' needs will be those that can actually design their 'human wares' around that purpose. This book provides deep insight into how information technology can and will support that redesign." Thomas H. Lee, MD, MSc, Chief Medical Officer, Press Ganey Associates; Professor of Medicine, Harvard Medical School and Professor of Health Policy and Management, Harvard School of Public Health The Editors: Drs. Maria Adela Grando, Ronen Rozenblum and David W. Bates are widely recognized professors, researchers and experts in the domain of health information technology, patient engagement and empowerment. Their research, lectures and contributions in these domains have been recognized nationally and internationally. Dr. Grando is affiliated with Arizona State University and the Mayo Clinic, and Drs. Rozenblum and Bates are affiliated with Brigham and Women's Hospital and Harvard University.

Powering the Digital Economy: Opportunities and Risks of Artificial Intelligence in Finance

Author : El Bachir Boukherouaa
Publisher : International Monetary Fund
ISBN 13 : 1589063953
Total Pages : 35 pages
Book Rating : 4.5/5 (89 download)

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Book Synopsis Powering the Digital Economy: Opportunities and Risks of Artificial Intelligence in Finance by : El Bachir Boukherouaa

Download or read book Powering the Digital Economy: Opportunities and Risks of Artificial Intelligence in Finance written by El Bachir Boukherouaa and published by International Monetary Fund. This book was released on 2021-10-22 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: This paper discusses the impact of the rapid adoption of artificial intelligence (AI) and machine learning (ML) in the financial sector. It highlights the benefits these technologies bring in terms of financial deepening and efficiency, while raising concerns about its potential in widening the digital divide between advanced and developing economies. The paper advances the discussion on the impact of this technology by distilling and categorizing the unique risks that it could pose to the integrity and stability of the financial system, policy challenges, and potential regulatory approaches. The evolving nature of this technology and its application in finance means that the full extent of its strengths and weaknesses is yet to be fully understood. Given the risk of unexpected pitfalls, countries will need to strengthen prudential oversight.