Getting Good At Communicating

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Five Stars

Author : Carmine Gallo
Publisher : St. Martin's Press
ISBN 13 : 1250183472
Total Pages : 255 pages
Book Rating : 4.2/5 (51 download)

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Book Synopsis Five Stars by : Carmine Gallo

Download or read book Five Stars written by Carmine Gallo and published by St. Martin's Press. This book was released on 2018-06-05 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: “As technology threatens to displace countless jobs and skills, the ability to communicate is becoming more important than ever. This book is full of examples to help you get better at transporting your thoughts and emotions into the minds of other people.” —Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg How to master the art of persuasion—from the bestselling author of Talk Like TED. Ideas don’t sell themselves. As the forces of globalization, automation, and artificial intelligence combine to disrupt every field, having a good idea isn’t good enough. Mastering the ancient art of persuasion is the key to standing out, getting ahead, and achieving greatness in the modern world. Communication is no longer a “soft” skill—it is the human edge that will make you unstoppable, irresistible, and irreplaceable—earning you that perfect rating, that fifth star. In Five Stars, Carmine Gallo, bestselling author of Talk Like TED, breaks down how to apply Aristotle’s formula of persuasion to inspire contemporary audiences. As the nature of work changes, and technology carries things across the globe in a moment, communication skills become more valuable—not less. Gallo interviews neuroscientists, economists, historians, billionaires, and business leaders of companies like Google, Nike, and Airbnb to show first-hand how they use their words to captivate your imagination and ignite your dreams. In the knowledge age—the information economy—you are only as valuable as your ideas. Five Stars is a book to help you bridge the gap between mediocrity and exceptionality, and gain your competitive edge in the age of automation. In Five Stars, you will also learn: -The one skill billionaire Warren Buffett says will raise your value by 50 percent. -Why your job might fall into a category where 75 percent or more of your income relies on your ability to sell your idea. -How Airbnb’s founders follow a classic 3-part formula shared by successful Hollywood movies. -Why you should speak in third-grade language to persuade adult listeners. -The one brain hack Steve Jobs, Leonardo da Vinci, and Picasso used to unlock their best ideas.

Getting Good at Communicating

Author : B. J. Gallagher
Publisher : The Walk The Talk Company
ISBN 13 : 9781935537700
Total Pages : 36 pages
Book Rating : 4.5/5 (377 download)

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Book Synopsis Getting Good at Communicating by : B. J. Gallagher

Download or read book Getting Good at Communicating written by B. J. Gallagher and published by The Walk The Talk Company. This book was released on 2010-04-15 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Getting to the Heart of Science Communication

Author : Faith Kearns
Publisher : Island Press
ISBN 13 : 1642830747
Total Pages : 280 pages
Book Rating : 4.6/5 (428 download)

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Book Synopsis Getting to the Heart of Science Communication by : Faith Kearns

Download or read book Getting to the Heart of Science Communication written by Faith Kearns and published by Island Press. This book was released on 2021-05-11 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scientists today working on controversial issues from climate change to drought to COVID-19 are finding themselves more often in the middle of deeply traumatizing or polarized conflicts they feel unprepared to referee. It is no longer enough for scientists to communicate a scientific topic clearly. They must now be experts not only in their fields of study, but also in navigating the thoughts, feelings, and opinions of members of the public they engage with, and with each other. And the conversations are growing more fraught. In Getting to the Heart of Science Communication, Faith Kearns has penned a succinct guide for navigating the human relationships critical to the success of practice-based science. This meticulously researched volume takes science communication to the next level, helping scientists to see the value of listening as well as talking, understanding power dynamics in relationships, and addressing the roles of trauma, loss, grief, and healing.

Communicating Effectively For Dummies

Author : Marty Brounstein
Publisher : John Wiley & Sons
ISBN 13 : 0764553194
Total Pages : 389 pages
Book Rating : 4.7/5 (645 download)

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Book Synopsis Communicating Effectively For Dummies by : Marty Brounstein

Download or read book Communicating Effectively For Dummies written by Marty Brounstein and published by John Wiley & Sons. This book was released on 2001-04-19 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: A friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office Communicating Effectively For Dummies shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations. Whether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to: Learn how to become an active listener Accentuate the positive in negative situations Find win-win solutions for conflicts Stay on track when writing e-mails and letters Handle presentations, interviews, and other challenges Speak forcefully and assertively without alienating others This friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles: Becoming aware of your own assumptions Dealing with passive-aggressive communicators What to say to help someone open up to you Communicating through eye contact and body language Maintaining a positive attitude Dealing with sensitive issues Effective conflict resolution models When to use e-mail, the phone, or a face-to-face meeting Dealing with angry customers Coaching your staff to communicate better In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of Communicating Effectively For Dummies, you'll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.

With These Words

Author : Rob Flood
Publisher : New Growth Press
ISBN 13 : 1645070433
Total Pages : 116 pages
Book Rating : 4.6/5 (45 download)

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Book Synopsis With These Words by : Rob Flood

Download or read book With These Words written by Rob Flood and published by New Growth Press. This book was released on 2020-02-03 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: All couples need clear communication, especially in the face of obstacles. Rob Flood teaches practical, biblical wisdom for couples interested in growing in their marriages together toward Christ. Learn to better understand your partner and remain as God made you, all while honoring Christ with your words.

How to Communicate Better

Author : Pauline Walters
Publisher :
ISBN 13 : 9781523317981
Total Pages : 46 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis How to Communicate Better by : Pauline Walters

Download or read book How to Communicate Better written by Pauline Walters and published by . This book was released on 2014-11-13 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt: Being able to communicate is one of the greatest gifts of mankind. Without communication, you wouldn't be able to genuinely convey your ideas, thoughts and emotions. Communication is the golden bridge that has the power to successfully connect you to other people. Nevertheless, communication is not only about expressing yourself; it's also about expressing your thoughts and ideas in an appropriate and effective manner so as to best convey your intended meaning. There are lots of people who can't convey their thoughts appropriately, much as they might want to. Ineffective communication often causes unnecessary miscommunications and conflict. If you are one of these people, then unless you want to spend the rest of your life "talking" without anyone listening or fully understanding, then it's time to learn how to maximize the use of this precious commodity to improve your interactions, especially at home and at your workplace. When you can effectively express yourself to other people, then your propensity towards success is significantly increased. Better communication skills will pave the way to success and fulfillment in your career and relationships. With this book as your guide, you'll hone your communication skills, learning how to easily and clearly express yourself in order to get a specific message across without any misunderstanding. You'll also discover simple but effective steps on how you can start communicating better in your home environment, as well as at your workplace. So if you're ready to start communicating with others more effectively and successfully, ultimately earning the respect you and your ideas truly deserve, then let's get started!

21 Days of Effective Communication

Author : Ian Tuhovsky
Publisher : Ian Tuhovsky
ISBN 13 :
Total Pages : 104 pages
Book Rating : 4./5 ( download)

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Book Synopsis 21 Days of Effective Communication by : Ian Tuhovsky

Download or read book 21 Days of Effective Communication written by Ian Tuhovsky and published by Ian Tuhovsky. This book was released on with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how unlocking the hidden secrets to successful communication can create powerful, changes across all areas of your life. As we travel on our journey through life, many of us pick up poor communication habits, but could these habits be holding you back from enjoying all the health, happiness, love and freedom you truly deserve? In 21 Days of Effective Communication, you'll learn not only why the way you communicate makes all the difference to your success, but also just how easy it is to eliminate bad communication habits, overcome your limitations and build better relationships. The best part? You can achieve all this - and more - within just three short weeks. Enjoy immediate improvements to the way you communicate, right from day 1 Packed full of fast, efficient methods for developing better communication skills, this highly practical, step-by-step guide is designed to start producing the results you need IMMEDIATELY. ● There are NO long-winded explanations ● NO complicated processes ● NO psychobabble and absolutely NO jargon... ...Just clear, simple, and powerful exercise you can use right away to: ● Breeze through any social situation feeling cool, calm, and confident at all times. ● Build meaningful, rewarding relationships at work, at home, and in your love life. ● Become a better listener and offer effective emotional support to those you care about. Accelerate your success and start achieving your biggest goals today with just a few, simple techniques Improving your communications skills is about much more than getting on better with those around you. By taking the easy-to-follow, actionable steps outlined in this book, you'll discover how effective communication can make an enormous difference in all areas of your life. Over the course of just 21 days, you'll learn: ● How changing one small word can make a huge difference in the way you approach challenges, overcome obstacles, and achieve your biggest goals. ● How the awesome power of gratitude can work miracles on your mood, your mindset, and your well-being. ● How to successfully persuade, engage, and ask the questions that get you the results you truly want, every single time. ● And MUCH more! Unlock the hidden secrets to better communication and start transforming your life for the better today. Click the BUY NOW button above to order your copy of 21 Days of Effective Communication and you'll also receive a complete, 120 e-book, Mindfulness-Based Stress and Anxiety Management Techniques absolutely free.

Communication Style

Author : Kevin Jobson
Publisher :
ISBN 13 : 9781637608715
Total Pages : 102 pages
Book Rating : 4.6/5 (87 download)

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Book Synopsis Communication Style by : Kevin Jobson

Download or read book Communication Style written by Kevin Jobson and published by . This book was released on 2020-12-19 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Talk to Me

Author : Dean Nelson
Publisher : HarperCollins
ISBN 13 : 0062825216
Total Pages : 383 pages
Book Rating : 4.0/5 (628 download)

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Book Synopsis Talk to Me by : Dean Nelson

Download or read book Talk to Me written by Dean Nelson and published by HarperCollins. This book was released on 2019-02-19 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Dean Nelson is one of the best interviewers around.” —Anne Lamott From respected journalist, professor, and founder of the Writer's Symposium by the Sea, an indispensable guide to the subtle art of the interview guaranteed to afford readers with the skills and confidence they need the next time they say, "talk to me." Interviewing is the single most important way journalists (and doctors, lawyers, social workers, teachers, human resources staff, and, really, all of us) get information. Yet to many, the perfect interview feels more like luck than skill—a rare confluence of rapport, topic, and timing. But the thing is, great interviews aren’t the result of serendipity and intuition, but rather the result of careful planning and good journalistic habits. And Dean Nelson is here to show you how to nail the perfect interview every time. Drawing on forty-years of award-winning journalism and his experience as the founder and host of the Writer’s Symposium by the Sea, Nelson walks readers through each step of the journey from deciding whom to interview and structuring questions, to the nitty gritty of how to use a recording device and effective note-taking strategies, to the ethical dilemmas of interviewing people you love (and loathe). He also includes case studies of famous interviews to show readers how these principles play out in real time. Chock full of comprehensive, time-tested, gold-standard advice, Talk to Me is a book that demystifies the art and science of interviewing, in the vein of On Writing Well or How to Read Literature Like a Professor.

The 7 Effective Communication Skills

Author : Gabriel Angelo
Publisher : Seisnama
ISBN 13 :
Total Pages : 60 pages
Book Rating : 4./5 ( download)

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Book Synopsis The 7 Effective Communication Skills by : Gabriel Angelo

Download or read book The 7 Effective Communication Skills written by Gabriel Angelo and published by Seisnama. This book was released on with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Do You Communicate More Effectively! * Do you have a hard time communicating your ideas and getting your message across? * Do you wish to handle difficult people and situation better and quickly resolve conflicts? * Do you find yourself not taken seriously and getting the respect you deserve from friends, families, coworkers, and boss? * Do you want to be a better influencer and have more persuasion power as an authority figure? * Do you want to get along better with people and have them like you to get more fun and joy out of life? More often than not, people don't pay much attention to communication because they feel that it is something that they can do easily. It does not mean that just because you know how to talk, you already know how to be a good communicator. You need communication in school, work and even in relationships on a day-to-day basis. It is important to know the proper ways to communicate effectively! Within This Book... Are the essential skills you need that will help you become enticing and influential to each person you meet. Through the speech and gesture exercises that you have to do, you will become someone that people would look up to and want to be. You will be a truly effective speaker that people will want to get close to. Imagine all the possibilities when you are exceptionally great at communicating with the people around you... That's what "The 7 Effective Communication Skills" will do for you and much more!

Effective Communication

Author : Richard Hawkins
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781719203517
Total Pages : 54 pages
Book Rating : 4.2/5 (35 download)

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Book Synopsis Effective Communication by : Richard Hawkins

Download or read book Effective Communication written by Richard Hawkins and published by Createspace Independent Publishing Platform. This book was released on 2018-05-15 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: All of us communicate. Whether it is with our family, friends or colleagues at the work, communication is something that all of us do as second nature. But whether we communicate effectively or not, well, that is something entirely different altogether. And yes, there is a difference between communicating and being and communicating EFFECTIVELY. Great communication skills can make a world of difference. When you are able to communicate effectively, you'll find that people understand you a lot better, you are able to build connections a lot easier and more opportunities start to happen to you at work because people are impressed by how well you can present yourself, your thoughts and ideas. At work, effective communication is what is going to be your ace in the hole on your path to success. Did you know that employers consider effective on-the-job communication skills as one of the most important skills any employee can have? That is what effective communication can do for you. Employees who can communicate well will find themselves rising within the ranks of a corporation far quicker than their peers, because this is a prized skill to have, a skill that is very often overlooked by many which is a huge mistake to make. The great news is, communication skills are something that everyone can improve on. All that is needed from you is commitment, time and lots of practice on your part as you build a foundation while you start to develop more effective communication skills as you progress. If you are ready to start improving your ability to effectively get your messages across in any situation in life, this book is what you need to help you get started. Your success in life and your ability to be able to converse well with others around you is how you build successful relationships that will help you reach further in all aspects of life, whether it may be family life, friendships, everyday encounters, work and even romance. Why? Because everything hinges on communication, that is why it is such an important life skill that everyone should and must develop, if they are not already doing so. This book is your opportunity to learn what it takes to be an effective communicator, how to overcome basic communication barriers and what you can do to start making a difference in the way you communicate in your life today.

Communication Skills Training

Author : Richard Hawkins
Publisher : Richard Hawkins
ISBN 13 :
Total Pages : 100 pages
Book Rating : 4./5 ( download)

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Book Synopsis Communication Skills Training by : Richard Hawkins

Download or read book Communication Skills Training written by Richard Hawkins and published by Richard Hawkins. This book was released on 2020-12-20 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you wish To Communicate With People Effectively, Avoid Conflicts and Get What You Want From Life? ...It's not only about what you say, but also about WHY, WHEN and HOW you say it. Almost everything we want in life involves other people. Whether you want a better social life, a promotion at work, or a good romantic relationship, it all depends on the way you communicate. Lack of communication skills is exactly what ruins most peoples’ lives. Luckily, "communicating" is not only simple and straightforward but also easy to master, even if you’re shy, introvert or have social anxiety. This book will guide you on how you can quickly move through conversations, and express yourself in a manner that is conducive to relationship-building and productivity. You’ll discover: · How to communicate effectively at work & in your private life · Tips to remain assertive & calm · What you should know about non-verbal communication · How to be an active listener and why it’s important · And much more! Effective communication is like an engine oil that makes your life run smoothly, getting you wherever you want to be. What are you waiting for? Scroll up, click "Buy Now," and Start Training Your Communication Skills Today!

We Need to Talk

Author : Celeste Headlee
Publisher : HarperCollins
ISBN 13 : 0062669028
Total Pages : 272 pages
Book Rating : 4.0/5 (626 download)

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Book Synopsis We Need to Talk by : Celeste Headlee

Download or read book We Need to Talk written by Celeste Headlee and published by HarperCollins. This book was released on 2017-09-19 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: “WE NEED TO TALK.” In this urgent and insightful book, public radio journalist Celeste Headlee shows us how to bridge what divides us--by having real conversations BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS NPR's Best Books of 2017 Winner of the 2017 Silver Nautilus Award in Relationships & Communication “We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.” (Jessica Lahey, author of New York Times bestseller The Gift of Failure) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals. And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again. CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else. HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation. Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.

Fire Up Your Communications Skills

Author : Bob Smith
Publisher :
ISBN 13 : 9780965762069
Total Pages : 0 pages
Book Rating : 4.7/5 (62 download)

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Book Synopsis Fire Up Your Communications Skills by : Bob Smith

Download or read book Fire Up Your Communications Skills written by Bob Smith and published by . This book was released on 1997-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine possessing these advantages: - Solutions for the collision of family and career. - The art of conversation. - Transform stress and fear. - Conquer listening. - Know the top 10 things that make people feel special and loved. Captain Bob's approach pivots on Dr. John Gottman's nationally known 22 year research on what makes relationships last. Each of the 51 short-burst chapters contains Nuggets (skills) of life to improve communication and relationships. These Nuggets inspire in a remarkable, practical, and humorous way using the common experiences we all share. Fire Up will be a constant reference on communication and relationships.

How to Say Anything to Anyone

Author : Shari Harley
Publisher : Greenleaf Book Group
ISBN 13 : 1608325598
Total Pages : 177 pages
Book Rating : 4.6/5 (83 download)

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Book Synopsis How to Say Anything to Anyone by : Shari Harley

Download or read book How to Say Anything to Anyone written by Shari Harley and published by Greenleaf Book Group. This book was released on 2013-01-07 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take charge of your career by taking charge of your business relationships and communication skills. We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like they're working in the dark. Leaders don't have crucial conversations; managers are frustrated when outcomes are not what they expect; and employees often don’t get positive feedback or constructive feedback. Many of us remain passive against poor communication habits and communication barriers, hoping that business communication will miraculously improve--but it won't. Business communication and relationships won’t improve without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the business relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Do you have effective communication skills? Take charge of your career by eliminating communication barriers and taking charge of your business relationships. Make your work environment less tense and more productive by improving communication skills. Set relationship expectations, work with people how they like to work, and give positive feedback and constructive feedback. In How to Say Anything to Anyone, you'll learn how to: - ask for what you want at work - improve communication skills - strengthen all types of working relationships - reduce the gossip and drama in your office - tell people when you’re frustrated and have difficult conversations in a way that resonates - take action on your ideas and feelings - get honest positive feedback and constructive feedback on your performance Harley shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific business communication roadmap in hand, Harley enables you to improve communication skills and create the career and business relationships you really want--and keep them.

Improve Your Social Skills

Author : Daniel Wendler
Publisher : CreateSpace
ISBN 13 : 9781517309329
Total Pages : 218 pages
Book Rating : 4.3/5 (93 download)

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Book Synopsis Improve Your Social Skills by : Daniel Wendler

Download or read book Improve Your Social Skills written by Daniel Wendler and published by CreateSpace. This book was released on 2014-09-12 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve Your Social Skills is a comprehensive, practical guide to social skills.It contains 200+ pages of step-by-step, easy-to-understand explanations of social interaction, written by a professional social skills coach whose TEDx talk on overcoming the social challenges of Asperger's Syndrome has been viewed over 180,000 times.You'll learn how to: Make Conversation (and keep conversation flowing smoothly!) Read Body Language (and send positive signals with your own body language!) Meet New People (and make friends with them!) Tell Stories In Conversation (that don't bore your audience!) Combat Shyness And Social Anxiety (a little courage every day adds up!) Date Successfully (without manipulation or sneaky tricks!) And More! (lots more!)Ok, enough with the bullet points.I'm Dan Wendler, and I wrote the book. I wrote it because I believe everyone deserves a place to belong and I didn't want poor social skills to hold anyone back from friendship and community. even if they struggle with social skills. I know firsthand how hard it is to struggle socially. Growing up, I was bullied, harassed, and excluded -- no matter how hard I tried to fit in. It wasn't until I was diagnosed with Asperger's Syndrome that I put the puzzle pieces together. I realized I struggled socially because I didn't have any social skills -- and just like any other skill, social skills can be learned. So I started to learn them. It took hard work, but I soon started to see improvement in my ability to interact with others. Eventually I was able to start making wonderful friends and today I feel comfortable and confident in all sorts of social interactions.On January 1st, 2012, I launched ImproveYourSocialSkills.com to share what I'd learned with the world. Hundreds of thousands of people visit the site every year, and I'm excited to help even more with the Improve Your Social Skills Kindle guide.The guide you're about to read is a compilation of the social principles I've learned during my lifetime of personal social skills study, as well as the techniques I developed while offering hundreds of hours of social skills coaching. These principles led me to a life full of close friendship, satisfying connection, and tender romance.I believe that with these principles, you can live a life full to the brim with friendship, connection, and love. I hope that after reading Improve Your Social Skills, you'll believe that too.

Practical Communication

Author : Amy P. Castro
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781536832914
Total Pages : 160 pages
Book Rating : 4.8/5 (329 download)

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Book Synopsis Practical Communication by : Amy P. Castro

Download or read book Practical Communication written by Amy P. Castro and published by Createspace Independent Publishing Platform. This book was released on 2016-08-25 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strengthen your relationships, increase productivity, and reduce conflict by improving your communication skills.Having spent more than twenty years in professional communications and training roles, Amy P. Castro offers straightforward advice for communicating successfully at home, in your workplace, and in your community. Practical Communication provides streamlined tips for dealing with real-life scenarios. Learn how to prevent misunderstandings and handle awkward situations with composure. Do you ever wonder:* What does this customer really want?* What's really bothering my coworker?* Why is my boss so frustrated about this project?Gain insight and become a more competent communicator by discovering:* How to use silence effectively* How to deal with criticism* Tips on nonverbal communication* When and how to say "no"* Ways to interpret the behavior of others* How to improve your listening skills* How to give empathetic responses* Techniques for communicating to get results* Effective approaches for dealing with mistakes* How to handle people who are upset* What to do about gossip* Ways to redirect poor performance* How to deliver bad newsAs president of Innovative Communication & Training Solutions, Amy P. Castro provides workplace communications training to business leaders, managers, educators, and federal government employees. Her expertise includes: * Oral and written communication * Customer service * Coaching * Conflict resolution * Public speaking, presentation, and facilitation skills * Leadership/management skills * Decision-making* Delegation * Interpersonal communicationContact Amy by visiting her Web site at www.Amy-Castro.com.