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Gestao Da Qualidade Em Servicos
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Book Synopsis Future Health Scenarios by : Maria José Sousa
Download or read book Future Health Scenarios written by Maria José Sousa and published by CRC Press. This book was released on 2023-05-15 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital technologies is a major emerging area to invest and research in new models of health management. Future health scenarios are constituted by technologies in health and clinical decision-making systems. This book provides a unique multidisciplinary approach for exploring the potential contribution of AI and digital technologies in enabling global healthcare systems to respond to urgent twenty-first-century challenges. Deep analysis has been made regarding telemedicine using big data, deep learning, robotics, mobile and remote applications. Features: Focuses on prospective scenarios in health to predict possible futures. Addresses the urgent needs of the key population, socio-technical and health themes. Covers health innovative practices as 3D models for surgeries, big data to treat rare diseases, and AI robot for heart treatments. Explores telemedicine using big data, deep learning, robotics, mobile and remote applications. Reviews public health based on predictive analytics and disease trends. This book is aimed at researchers, professionals, and graduate students in computer science, artificial intelligence, decision support, healthcare technology management, biomedical engineering, and robotics.
Book Synopsis Foco da Qualidade Total de Serviços no Conceito do Produto Ampliado by :
Download or read book Foco da Qualidade Total de Serviços no Conceito do Produto Ampliado written by and published by . This book was released on 1912 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Esta é Uma Pesquisa Que Tem por Tema a Qualidade de Serviços Visando Dar Uma Abordagem Ampliada ao Conceito de Produto Como Fator de Diferencial Competitivo Justifica Se o Tema Pela Apresentação da Importância dos Serviços em Fatores Sócio Econômicos de Macrotendências e de Características da Realidade Brasileira A Revisão Bibliográfica Foi Ampla e Desenvolve Se Para Produtos Serviços Produto Total de Levitt Clientes Necessidades Qualidade de Serviços e Gestão da Qualidade Total Procurando Sistematizar os Conceitos dos Diversos Autores Definem Se Objetivos Principalmente Direcionados Para a Identificação da Amplitude do Conceito de Serviço Total e de Proposta de Modelo Para a Gestão da Qualidade Total Para Serviços A Metodologia Para Estes Resultados Inclui Análise de Conceitos Já Fundamentados e Pesquisa de Mercado Direcionada Para Aspectos da Qualidade Observa Se Que Muitos Modelos de Serviços São Adaptados da Experiência Com Produtos e Não de Uma Pesquisa Sistemática dos Fatores Críticos da Qualidade dos Serviços Conclui Se Que Atualmente a Concorrência no Mercado Brasileiro é Baseada na Qualidade do Produto e Que Fornecedores Não Estão Atentos Com a Qualidade Além da Fábrica A Qualidade é Feita Numa Série de Operações Onde os Serviços Têm Papel Real na Competitividade Ele Significa Um Algo Mais Para Qualquer Produto Aceitável Propõe Se Que a Questão Chave é Trabalhar Com Investigações Junto a Clientes Para Avaliar Interações e Oportunidades Estratégicas em Todos os Níveis do Ciclo de Vida do Produto Ampliado Neste Sentido São Estabelecidas as Dimensões da Qualidade Para a Percepção do Produto Total Baseadas nas Pesquisas de Mercado Realizadas Indica Se Que Há Vantagens Para Fornecedores e Clientes Com Um Modelo Para Serviços Incluídos no Produto Ofertado os Serviços São Definidos Como Todas as Operações Que Acrescentam Valor ao Produto Dentro e Fora da Organização o Serviço Total Coloca Se Que Como Um Resultado da Qualidade do Serviço Total as Empresas Podem Esperar o Completo Planejamento do Produto e Processo de Entrega a Serem Ajustados Consistentemente Às Necessidade e Satisfação de Clientes.
Book Synopsis Administra ‹o Pœblica by : Augustinho Paludo
Download or read book Administra ‹o Pœblica written by Augustinho Paludo and published by Elsevier. This book was released on 2012 with total page 543 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis ENGENHARIA DE PRODU‚ÌO 2 Colet‰nea de Escritos Cient’ficos by : Marcello Pires Fonseca
Download or read book ENGENHARIA DE PRODU‚ÌO 2 Colet‰nea de Escritos Cient’ficos written by Marcello Pires Fonseca and published by Lulu.com. This book was released on 2017-11-10 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este artigo trata da gestão da qualidade em prestação de serviços e seus reflexos na melhoria da produtividade dos professores: uma proposta de aplicação numa escola no centro de Manaus. A gestão da qualidade é o conjunto de métodos, processos e sistemas que as organizações empregam para maravilhar seus consumidores e, ao mesmo tempo reduzir custos, recuperar investimentos e envolver seus funcionários. Esses métodos evoluem com o tempo.
Book Synopsis The Developing Place of Portugal in the European Union by : Jose Magone
Download or read book The Developing Place of Portugal in the European Union written by Jose Magone and published by Routledge. This book was released on 2017-12-02 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: "After decades of isolation and a turbulent transition to democracy, Portugal's integration into the European Union has given political, economic, social, and cultural stability to a country that had to overcome the trauma of losing an empire. This volume clearly is a major contribution to the study of how Portugal became part of the European Union as a political system and its development towards Europeanization and domestication.Magone first lays a theoretical framework for the study of Europeanization and discusses political parties, the political system, and Portuguese society in terms of Europeanization. He then examines public administration, how the European Union and the OECD impacted on the modernization agenda, and includes a discussion of the national EU policy coordination. Magone also considers the Portuguese Euro-elite and how they interacted with the Portuguese presidency and the processes of decision-making going on among the different levels of the governance system of the European Union. He highlights a case study of the Portuguese presidency of the European Union, which took place in the first half of 2003. In addition, Magone discusses the impact of the EU structural funds on Portugal, and scrutinizes Portuguese foreign and defense policies, in particular its reconstructed foreign policy, which was clearly instrumental in achieving the independence of East Timor. He reviews the growing integration of Portugal into the emerging structures of the Common Foreign and Security Policy (CFSP), concluding with the challenges that Portugal will face in the future in the education, health, and business sectors.An interesting finding is the growing alienation of the population from the political class, who clearly make all the decisions in relation to the European Union without proper consultation of the population through referenda. In sum, this book is vital to understand one of the oldest nation-states of the world.JosÚ M. Magone is senior lecturer"
Book Synopsis Advances in Production Management Systems. Sustainable Production and Service Supply Chains by : Vittal Prabhu
Download or read book Advances in Production Management Systems. Sustainable Production and Service Supply Chains written by Vittal Prabhu and published by Springer. This book was released on 2013-09-05 with total page 623 pages. Available in PDF, EPUB and Kindle. Book excerpt: The two volumes IFIP AICT 414 and 415 constitute the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2013, held in University Park, PA, USA, in September 2013. The 133 revised full papers were carefully reviewed and selected for inclusion in the two volumes. They are organized in 4 parts: sustainable production, sustainable supply chains, sustainable services, and ICT and emerging technologies.
Author :José Folgueras Méndez Publisher :Springer Science & Business Media ISBN 13 :3642211984 Total Pages :1363 pages Book Rating :4.6/5 (422 download)
Book Synopsis V Latin American Congress on Biomedical Engineering CLAIB 2011 May 16-21, 2011, Habana, Cuba by : José Folgueras Méndez
Download or read book V Latin American Congress on Biomedical Engineering CLAIB 2011 May 16-21, 2011, Habana, Cuba written by José Folgueras Méndez and published by Springer Science & Business Media. This book was released on 2012-11-06 with total page 1363 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume presents the proceedings of the CLAIB 2011, held in the Palacio de las Convenciones in Havana, Cuba, from 16 to 21 May 2011. The conferences of the American Congress of Biomedical Engineering are sponsored by the International Federation for Medical and Biological Engineering (IFMBE), Society for Engineering in Biology and Medicine (EMBS) and the Pan American Health Organization (PAHO), among other organizations and international agencies and bringing together scientists, academics and biomedical engineers in Latin America and other continents in an environment conducive to exchange and professional growth.
Book Synopsis Quality Innovation and Sustainability by : João Carlos de Oliveira Matias
Download or read book Quality Innovation and Sustainability written by João Carlos de Oliveira Matias and published by Springer Nature. This book was released on 2023-01-16 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides various approaches to complex industrial problems in sustainability, operations management and industrial engineering. It features in-depth research presented by academics, scholars, researcher and professionals at the 3rd International Conference on Quality Innovation and Sustainability (ICQIS) in the fields of quality, innovation, sustainability and operations management. It addresses topics such as quality management systems; Lean and Six Sigma; information systems for quality management; data management and industry 4.0; innovative solutions for quality challenges; environmental quality policies and standards; circular economy and life cycle costing; occupational health; safety and welfare in manufacturing; and smart systems, among others.
Book Synopsis Advances in Production Management Systems: Innovative Production Management Towards Sustainable Growth by : Shigeki Umeda
Download or read book Advances in Production Management Systems: Innovative Production Management Towards Sustainable Growth written by Shigeki Umeda and published by Springer. This book was released on 2015-08-17 with total page 670 pages. Available in PDF, EPUB and Kindle. Book excerpt: The two volumes IFIP AICT 459 and 460 constitute the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2015, held in Tokyo, Japan, in September 2015. The 163 revised full papers were carefully reviewed and selected from 185 submissions. They are organized in the following topical sections: collaborative networks; globalization and production management; knowledge based production management; project management, engineering management, and quality management; sustainability and production management; co-creating sustainable business processes and ecosystems; open cloud computing architecture for smart manufacturing and cyber physical production systems; the practitioner's view on "innovative production management towards sustainable growth"; the role of additive manufacturing in value chain reconfiguration and sustainability; operations management in engineer-to-order manufacturing; lean production; sustainable system design for green products; cloud-based manufacturing; ontology-aided production - towards open and knowledge-driven planning and control; product-service lifecycle management: knowledge-driven innovation and social implications; and service engineering.
Book Synopsis An‡lise de Fatores Subjetivos nas Organiza�›es Colet‰nea de Escritos Cient’ficos by : Maria da Gl—ria Vitorio Guimar‹es
Download or read book An‡lise de Fatores Subjetivos nas Organiza�›es Colet‰nea de Escritos Cient’ficos written by Maria da Gl—ria Vitorio Guimar‹es and published by Lulu.com. This book was released on 2017-03-24 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: O estresse começou a ser estudado no início do século XX, todavia foi demorado o processo de percepção da influência do cotidiano e do ambiente de trabalho na saúde do indivíduo, os novos processos, tecnologias de informação, aceleração da produção e o dia a dia das metrópoles têm contribuído para o aparecimento de determinados desequilíbrios orgânicos e psíquicos (SOUSA, OLIVEIRA, DAMASCENO, SILVA, 2012).
Author :Carla Vivas Publisher :Academic Conferences and Publishing International ISBN 13 :1910309346 Total Pages :474 pages Book Rating :4.9/5 (13 download)
Book Synopsis ECKM2014-Proceedings of the 15th European conference on Knowledge Management by : Carla Vivas
Download or read book ECKM2014-Proceedings of the 15th European conference on Knowledge Management written by Carla Vivas and published by Academic Conferences and Publishing International. This book was released on 2014-10-01 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world economy in which we are living poses challenges that lead to a realization that 'more of the same' will be difficult to sustain. This provides an illustration that, in order to create new or modified knowledge practices, strengthen customer relationships and thus positively influence customer satisfaction, organizations must be flexible in configuring (combining) knowledge and knowledge structures in a way that is appropriate for delivering value to the customer. It must simultaneously develop effective strategies for updating the knowledge of its staff members necessary for underpinning the creation and delivery of appropriate knowledge services. Thus, unlearning (forgetting) becomes a critical means for organizational success. The ECKM community of scholars has already initiated dialogue that links its particular strengths to innovation issues. This conference aims to further that dialogue by attracting leading edge work that leverages the ECKM community's in-depth understanding of learning and unlearning to better understand knowledge management. Our aim is to stimulate breakthrough research streams linking learning, unlearning and knowledge management. How can organizations tailor, use, and extend techniques and tools from knowledge management for improving their business practices and processes? Building upon existing work on knowledge management (KM) and organizational learning, the conference will promote interdisciplinary approaches from computer science and information systems, business, management and organization science as well as cognitive science. Emphasis will be put on systematic learning from experience, KM tools and KM success factors. A special interest belongs to knowledge management initiatives which are lightweight (i.e., do not place considerable additional burden on users and KM experts), allow an incremental adoption (i.e., do not require large up-front investment before any return of investment is at least visible), and are flexible regarding frequent changes in experts and topics. Continuing the success of the ECKM conference series since 2000, the 2015 conference will provide an international communication forum bringing together academia and industry for discussing the progress made and addressing the challenges faced by continuous learning in knowledge-intensive organizations.
Book Synopsis Product Lifecycle Management: Towards Knowledge-Rich Enterprises by : Louis Rivest
Download or read book Product Lifecycle Management: Towards Knowledge-Rich Enterprises written by Louis Rivest and published by Springer. This book was released on 2012-12-22 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed post-proceedings of the 9th IFIP WG 5.1 International Conference on Product Lifecycle Management, PLM 2012, held in Montreal, Canada, in July 2012. The 58 full papers presented were carefully reviewed and selected from numerous submissions. They cover a large range of topics such as collaboration in PLM, tools and methodologies for PLM, modeling for PLM, and PLM implementation issues.
Book Synopsis LEAN aplicado ao Marketing e ao Consumo LEAN: Marketing and Consumption by : Fernandoacabadoromana
Download or read book LEAN aplicado ao Marketing e ao Consumo LEAN: Marketing and Consumption written by Fernandoacabadoromana and published by Bubok. This book was released on 2016-05-27 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Após longos estudos, com o objetivo de analisar o impacto da filosofia LEAN no desenvolvimento, seguimento e implementação dos conceitos associados à aplicação das Estratégias de Investigação nas ciências de Marketing e Comportamento do Consumo, resolvemos escrever sobre as reflexões efetuadas. Este manual foi escrito com base nas referidas reflexões, mas também nos já mencionados estudos de comparação e inferência dos conceitos de Marketing e Consumo, integrados nos modelos de Gestão Organizacionais. A reflexão e análise dos conceitos LEAN aplicados tiveram como base uma obra anteriormente escrita e intitulada ?O Gestor LEAN?, que seguramente tem uma abordagem muito mais genérica em termos Estratégico e comportamental, associado à atuação da Gestão de Topo das organizações. A filosofia de atuação para a aplicação e desenvolvimento do documento foi a análise da capacidade de integração dos Modelos e Sistemas de Gestão, colocados ao serviço das estratégias e práticas do Marketing e Consumo. Simultaneamente entendemos, como objetivo de leitura, colocar os académicos e profissionais do Marketing e Comportamento do Consumo a estudar a filosofia de Gestão LEAN e os estudiosos e praticantes da Gestão LEAN a entender os conceitos de Marketing e Consumo.
Book Synopsis Achieving Competitive Advantage through Quality Management by : Marta Peris-Ortiz
Download or read book Achieving Competitive Advantage through Quality Management written by Marta Peris-Ortiz and published by Springer. This book was released on 2015-06-26 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.
Book Synopsis Interligação de Redes com TCP/IP – by : Douglas Comer
Download or read book Interligação de Redes com TCP/IP – written by Douglas Comer and published by Elsevier Brasil. This book was released on 2016-08-30 with total page 870 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este livro é um best-seller internacional que apresenta os conceitos introdutórios de protocolos TCP/IP e redes. Ele intercala a discussão de fundamentos e princípios científicos com detalhes e exemplos tirados das tecnologias mais recentes. O renomado autor Douglas Comer aborda camadas e formatos para todos os protocolos de internet, incluindo TCP, IPv4, IPv6, DHCP e DNS. Além disso, o texto explica as tendências atuais em sistemas de internet, incluindo classificação de pacotes, Software Define Networking (SDN) e protocolos usados na Internet das Coisas (Internet of Things). Indicado para alunos de graduação em disciplinas ligadar a Redes de Computadores em cursos como Engenharia de Computação, Tecnologia da Informação, Redes de Comunicação, Engenharia de Telecomunicações, assim como alunos de cursos tecnológicos e profissionais dessas áreas.
Book Synopsis PROCESSO DE RECRUTAMENTO E SELECÇÃO NA ADMINISTRAÇÃO PÚBLICA ANGOLANA by : JOAO MARIA FUNZI CHIMPOLO -PhD
Download or read book PROCESSO DE RECRUTAMENTO E SELECÇÃO NA ADMINISTRAÇÃO PÚBLICA ANGOLANA written by JOAO MARIA FUNZI CHIMPOLO -PhD and published by Palibrio. This book was released on 2014-01-30 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: PROCESSO DE RECRUTAMENTO E SELECCAO DO PESSOAL NA ADMINISTRACAO PUBLICA As ferramentas para encontrar o homem certo no lugar certo na Administracao Publica 2 Edição Actualizada A nova perspectiva organizacional voltada para a valorização do indivíduo remete as organizações a repensarem a gestão de pessoas, tendo em vista que hoje os Recursos Humanos podem ser considerados um dos maiores activos, é importante para as empresas administrarem estes Recursos de maneira a agregar valor tanto para ela quanto para o indivíduo. Gerir pessoas estrategicamente em tempos actuais é estabelecer uma sintonia entre a necessidade das empresa e a qualidade de pessoa a empregar de modo a ser colaborador dentro dos objectivos da empresa. Fase importante do processo selectivo e identificar se os valores do candidato são compatíveis com os valores da empresa. E muito comum hoje encontramos candidatos no mercado de trabalho que não tem valores definidos, isto fica claro quando notamos que algumas instituições que no passado contribuíam para a formação de valores nas pessoas hoje estão bastante desgastadas e não cumprem mais com seu papel, como por exemplo, a principal delas a família onde o casal trabalha em tempo integral e terciariza a educação dos filhos, outras instituições muito desacreditadas, como a escola, a igreja, o exército, etc. Todas estas contribuíam de forma positiva para a formação dos valores nas pessoas e treinar e adaptar um candidato com princípios e valores e muito mais eficaz.
Book Synopsis Managing Urban Mobility Systems by : Rosario Macario
Download or read book Managing Urban Mobility Systems written by Rosario Macario and published by Emerald Group Publishing. This book was released on 2011-07-01 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Urban mobility is a major problem all over the world. This book addresses the problem of managing urban mobility systems in a novel way by considering the complexity and diversity of the conurbation and agents involved in a UMS, putting forward the evidence that urban mobility must be managed at system level.
