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From Citizens Charter To Public Service Guarantees
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Author :Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher :The Stationery Office ISBN 13 :9780215522085 Total Pages :48 pages Book Rating :4.5/5 (22 download)
Book Synopsis From Citizen's Charter to Public Service Guarantees by : Great Britain: Parliament: House of Commons: Public Administration Select Committee
Download or read book From Citizen's Charter to Public Service Guarantees written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2008 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: From citizen's charter to public service Guarantees : Entitlements to public services, twelfth report of session 2007-08, report, together with formal Minutes
Book Synopsis The Citizen's Charter by : Great Britain. Prime Minister
Download or read book The Citizen's Charter written by Great Britain. Prime Minister and published by . This book was released on 1991 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: "White Paper". Dated July 1991
Book Synopsis Beyond the Citizen's Charter by : Ian Bynoe
Download or read book Beyond the Citizen's Charter written by Ian Bynoe and published by Institute for Public Policy Research. This book was released on 1996 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis John Major: An Unsuccessful Prime Minister? by : Kevin Hickson
Download or read book John Major: An Unsuccessful Prime Minister? written by Kevin Hickson and published by Biteback Publishing. This book was released on 2017-05-23 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: This year marks the twentieth anniversary of one of the most momentous general elections this country has ever seen. John Major's defeat in 1997 ended a record eighteen years of Tory government, prompting accusations of failure and ignominy. A controversial leader, Major oversaw numerous crises in international and domestic policy. Between 1990 and 1997, he presided over Britain's participations in the Gulf War, the start of the Northern Ireland peace process, the Maastricht Treaty negotiations and, famously, Black Wednesday and Britain's exit from the ERM. Towards the end, Major's government was split over Europe and ridden with allegations of sleaze. Widely criticised by the media and politicians from all parties, Major went on to be crushed by Tony Blair and New Labour in the 1997 general election. An Unsuccessful Prime Minister? is the first wide-ranging appraisal of John Major's government in nearly two decades. This book reconsiders the role of John Major as Prime Minister and the policy achievements of his government. Major's government faced many more constraints and left behind a more enduring legacy than his critics allowed at the time or since.
Author :Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher :The Stationery Office ISBN 13 :9780215540812 Total Pages :142 pages Book Rating :4.5/5 (48 download)
Book Synopsis Leaks and whistleblowing in Whitehall by : Great Britain: Parliament: House of Commons: Public Administration Select Committee
Download or read book Leaks and whistleblowing in Whitehall written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2009-08-10 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Committee calls for better and more accessible procedures for civil servants to raise concerns about the conduct of government. A route should to be established whereby evidence that a minister had misled Parliament or the public could be reported to Parliament following a complaint by a civil servant. Leaks damage trust within government and trust in government. The Committee concludes that leak investigations are often hamstrung by the fact that many leaks are politically motivated, including leaks from ministers and special advisers. The most effective way to prevent leaks by civil servants is to have accessible, effective and visible ways for individuals to raise concerns about the conduct of government, either internally or through an external oversight body, the Civil Service Commissioners. The report makes the following key recommendations: the Civil Service Commissioners should have the power to report to Parliament evidence indicating that the government was misleading Parliament or the public or the fact that the Civil Service has refused to act on a justified complaint; the Commissioners should also conduct independent investigation of breaches of confidentiality by special advisers; the leaking of information should only be a criminal matter where there is a breach of the Official Secrets Act or there is evidence of serious criminal misconduct; the Cabinet Office, Heads of Departments and the Civil Service Commissioners should do more to ensure that potential whistleblowers know how to raise concerns and have the confidence to come forward with them.
Book Synopsis Customer Service Management in Africa by : Robert Ebo Hinson
Download or read book Customer Service Management in Africa written by Robert Ebo Hinson and published by CRC Press. This book was released on 2020-05-07 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Book Synopsis Governance in South Asia by : Rumki Basu
Download or read book Governance in South Asia written by Rumki Basu and published by Taylor & Francis. This book was released on 2016-11-03 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: 13 Role of social audit in curbing corruption in India -- Index
Book Synopsis From the "democratic Deficit" to a "democratic Surplus" by : Athanasios Psygkas
Download or read book From the "democratic Deficit" to a "democratic Surplus" written by Athanasios Psygkas and published by Oxford University Press. This book was released on 2017 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: Challenging the conventional narrative that the European Union suffers from a "democratic deficit," Athanasios Psygkas argues that EU mandates have enhanced the democratic accountability of national regulatory agencies. This is because EU law has created entry points for stakeholder participation in the operation of national regulators; these avenues for public participation were formerly either not open or not institutionalized to this degree. By focusing on how the EU formally adopted procedural mandates to advance the substantive goal of creating an internal market in electronic communications, Psygkas demonstrates that EU requirements have had significant implications for the nature of administrative governance in the member states. Drawing on theoretical arguments in favor of decentralization traditionally applied to substantive policy-making, this book provides insight into regulatory processes to show how the decentralized EU structure may transform national regulatory authorities into individual loci of experimentation that might in turn develop innovative results. It thus contributes to debates about federalism, governance and public policy, as well as about deliberative and participatory democracy in the United States and Europe. This book informs current understandings of regulatory agency operations and institutional design by drawing on an original dataset of public consultations and interviews with agency officials, industry and consumer group representatives in Paris, Athens, Brussels, and London. The on-the-ground original research provides a strong foundation for the directions the case law could take and small- and larger-scale institutional reforms that balance the goals of democracy, accountability, and efficiency.
Author :Great Britain. Parliament. House of Commons. Public Administration Select Committee Publisher :The Stationery Office ISBN 13 :9780215542649 Total Pages :20 pages Book Rating :4.5/5 (426 download)
Book Synopsis Lobbying by : Great Britain. Parliament. House of Commons. Public Administration Select Committee
Download or read book Lobbying written by Great Britain. Parliament. House of Commons. Public Administration Select Committee and published by The Stationery Office. This book was released on 2009 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lobbying : Developments since the Committee's first report of session 2008-09, fifth report of Session 2009-10
Author :Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher :The Stationery Office ISBN 13 :9780215543646 Total Pages :104 pages Book Rating :4.5/5 (436 download)
Book Synopsis Outsiders and insiders by : Great Britain: Parliament: House of Commons: Public Administration Select Committee
Download or read book Outsiders and insiders written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2010-02-02 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines the practice of recruiting externally to the senior civil service (SCS). Outside recruitment has been used to fill skills shortages and to bring new perspectives to government, but has also been criticised for potentially diluting core civil service values and for being poor value for money. PASC concludes that the senior civil service has depended too heavily on external recruitment in recent years, and should now take steps to reduce its reliance on outside appointments. PASC also found that external recruits do not appear to perform better than career civil servants - despite being paid more, on average - and many leave civil service employment relatively quickly. Nonetheless, given the existence of skills gaps and the other benefits that external recruits can bring, PASC believes that there will continue to be a place for outside appointments in civil service recruitment. PASC further concludes that the extent of recent external recruitment is symptomatic of a wider concern: the ability of the civil service to identify its current and future skills needs, and to plan effectively to meet those needs. PASC recommends that the emphasis of civil service employment policy should be on developing its own people and skills, rather than seeking to draw these in from outside.
Book Synopsis The Official History of the British Civil Service by : Rodney Lowe
Download or read book The Official History of the British Civil Service written by Rodney Lowe and published by Routledge. This book was released on 2020-05-07 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: This second volume of The Official History of the British Civil Service explores the radical restructuring of the Civil Service that took place during the Thatcher and Major premierships from 1982 until 1997, after a period of confusion and disagreement about its future direction. The book brings a much-needed historical perspective to the development of the ‘new public management’, in which the UK was a world-leader, and considers difficult questions about the quality of democratic governance in Britain and the constitutional position of its Civil Service. Based on extensive research using government papers and interviews with leading participants, it concentrates on attempts to reform the Civil Service from the centre. In doing so, it has important lessons to offer all those, both inside and outside the UK, seeking to improve the quality, efficiency and accountability of democratic governance. Particular light is shed on the origins of such current concerns as: The role of special advisers The need for a Prime Minister’s Department The search for cost efficiency Accountability to Parliament and its Select Committees Civil Service policy-making capacity and implementation capability. This book will be of much interest to students of British history, government and politics, and public administration.
Book Synopsis Exploring British Politics by : Mark Garnett
Download or read book Exploring British Politics written by Mark Garnett and published by Routledge. This book was released on 2014-06-03 with total page 627 pages. Available in PDF, EPUB and Kindle. Book excerpt: Concise, comprehensive and accessible, Exploring British Politics presents an insightful approach to British politics with a special emphasis on developments since the 2010 general election and the formation of Britain’s first coalition government since 1945.Designed to stimulate critical analysis and provoke lively debate, it provides new perspectives on two key themes – the health of British democracy and the transition from traditional models of government to more flexible forms of ‘governance’.
Book Synopsis The Reform of Public Services Under New Labour by : C. Needham
Download or read book The Reform of Public Services Under New Labour written by C. Needham and published by Springer. This book was released on 2007-08-22 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on interviews conducted by the author with politicians, bureaucrats and citizens, alongside content analysis of government documents, the book explains how New Labour has consumerized public services and contributed to the anti-politics that it previously decried.
Author :Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher :The Stationery Office ISBN 13 :9780215544612 Total Pages :90 pages Book Rating :4.5/5 (446 download)
Book Synopsis Goats and tsars by : Great Britain: Parliament: House of Commons: Public Administration Select Committee
Download or read book Goats and tsars written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2010-03-11 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report from the Public Administration Select Committee (PASC) concludes that the practice of appointing ministers from outside Parliament via the House of Lords should be exceptional and subject to more checks and balances. Introducing a wider range of experience into ministerial teams can sometimes make government more effective, but government could also achieve this by making greater use of the range of talent on their own backbenches. The Committee argues for more scrutiny of outside appointments when they are made. The Prime Minister would be required to explain to the House of Commons why an appointment had been made, under what terms and what was expected of the minister during their time in government. The prospective appointee could be required to attend a pre-appointment select committee hearing. PASC identifies a strong argument of principle that ministers in an unelected House of Lords should be accountable to all Members of the House of Commons. People who have been appointed to the Lords to be ministers should not automatically receive a title and place in the legislature for life. It may be preferable to have a limited number of ministers who are members of neither House but accountable to both. The Committee also examined the role of so-called 'tsars'. There should be much more transparency about such appointments, with greater clarity about their roles and responsibilities and a public statement of what they have achieved in their posts.
Author :Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher :The Stationery Office ISBN 13 :9780215544872 Total Pages :28 pages Book Rating :4.5/5 (448 download)
Book Synopsis Too many ministers? by : Great Britain: Parliament: House of Commons: Public Administration Select Committee
Download or read book Too many ministers? written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2010-03-16 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Committee examines the number of ministers in the United Kingdom Government and calls for substantial reductions in the number of government ministers and in the wider payroll vote in the House of Commons. It also builds on some of the conclusions of their report on Good Government (HC 97, session 2008-09, 8th report (ISBN 9780215532244). There are currently 119 ministers in the United Kingdom Government, in addition to those in the devolved institutions. The Committee is sceptical about claims that this reflects the growing complexity of government, noting that in the years around 1950 the government created the welfare state, undertook major nationalisations and administered the British Empire with only 81 ministers.The Committee concludes that some junior ministerial posts are unnecessary and moreover that an excessive number of posts is harmful to good government, costly and inefficient; even where ministers are unpaid. There is also concern about the size of the 'payroll vote' in the House of Commons, which now comprises nearly 40 per cent of the governing Parliamentary Party.The Committee's key recommendations are: A reduction in the number of ministers of around one third; steps to close the loop-hole whereby unpaid ministers do not count against some statutory limits on the numbers of ministers; halving the number of Parliamentary Private Secretaries by restricting them to one for each Department or Cabinet Ministers and abolishing Parliamentary Assistants to Regional Ministers; and a limit on the total size of the payroll vote in the House of Commons of 15 per cent of its total membership.
Author :Great Britain: Parliament: House of Commons Publisher :The Stationery Office ISBN 13 :9780215543608 Total Pages :336 pages Book Rating :4.5/5 (436 download)
Book Synopsis Sessional returns by : Great Britain: Parliament: House of Commons
Download or read book Sessional returns written by Great Britain: Parliament: House of Commons and published by The Stationery Office. This book was released on 2010-01-27 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: On cover and title page: House, committees of the whole House, general committees and select committees
Book Synopsis Judicial Review of Administrative Discretion in the Administrative State by : Jurgen de Poorter
Download or read book Judicial Review of Administrative Discretion in the Administrative State written by Jurgen de Poorter and published by Springer. This book was released on 2019-06-07 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book deals with one of the greatest challenges for the judiciary in the 21st century. It reflects on the judiciary’s role in reviewing administrative discretion in the administrative state; a role that can no longer solely be understood from the traditional doctrine of the Trias Politica. Traditionally, courts review acts of administrative bodies implying a degree of discretion with quite some restraint. Typically it is reviewed whether the decision is non-arbitrary or whether there is no manifest error of assessment. The question arises though as to whether the concern regarding ensuring the non-arbitrary character of the exercise of administrative power, which is frequently performed at a distance from political bodies, goes far enough to guarantee that the administration exercises its powers in a legitimate way. This publication searches for new modes of judicial review of administrative discretion exercised in the administrative state. It links state-of-the-art academic research on the role of courts in the administrative state with the daily practice of the higher and lower administrative courts struggling with their position in the evolving administrative state. The book concludes that with the changing role and forms of the administrative state, administrative courts across the world and across sectors are in the process of reconsidering their roles and the appropriate models of judicial review. Learning from the experiences in different sectors and jurisdictions, it provides theoretical and empirical foundations for reflecting on the advantages and disadvantages of different models of review, the constitutional consequences and the main questions that deserve further research and debate. Jurgen de Poorter is professor of administrative law at Tilburg University and deputy judge in the District Court of The Hague. Ernst Hirsch Ballin is distinguished university professor at Tilburg University, professor in human rights law at the University of Amsterdam, and president of the T.M.C. Asser Institute for International and European Law. He is also a member of the Scientific Council for Government policy (WRR). Saskia Lavrijssen is professor of Economic Regulation and Market Governance of Network Industries at Tilburg University.
