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Fidelizacion De Clientes 2a Ed
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Book Synopsis Topics in Artificial Intelligence by : M. Teresa Escrig
Download or read book Topics in Artificial Intelligence written by M. Teresa Escrig and published by Springer Science & Business Media. This book was released on 2002-10-09 with total page 443 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 5th Catalonian Conference on Artificial Intelligence, CCIA 2002, held in Castellón, Spain in October 2002. The 37 revised full papers presented were carefully reviewed and selected from 77 submissions. The papers are organized in topical sections on reasoning models, constraint satisfation, machine learning and classification, multi-agent systems, and computer vision and robotics.
Book Synopsis Host Bibliographic Record for Boundwith Item Barcode 30112044669122 and Others by :
Download or read book Host Bibliographic Record for Boundwith Item Barcode 30112044669122 and Others written by and published by . This book was released on 2013 with total page 1880 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Eurasian Business Perspectives by : Mehmet Huseyin Bilgin
Download or read book Eurasian Business Perspectives written by Mehmet Huseyin Bilgin and published by Springer Nature. This book was released on 2021-03-01 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers selected theoretical and empirical papers from the 29th Eurasia Business and Economics Society (EBES) Conference, held in Lisbon, Portugal. Covering diverse areas of business and management in various geographic regions, it highlights the latest research on human resources, management and marketing, among other topics. It also includes related studies that address marketing and management-relevant aspects such as the impact of supervisor support on employee performance through work engagement, the standardization of global logistics business operations, elements to support long-term B2B communication, and omni-channel strategies in the Marketing 4.0 paradigm.
Book Synopsis Democracy in Decline by : Philip Kotler
Download or read book Democracy in Decline written by Philip Kotler and published by SAGE. This book was released on 2016-06-17 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Democracy in Decline is an examination by the ′father of modern marketing′ into how a long cherished product (democracy) is failing the needs of its consumers (citizens). Philip Kotler identifies 14 shortcomings of today’s democracy and confronts this gloomy outlook with some potential solutions and a positive message; that a brighter future awaits if we can come together and save democracy from its decline. Encouraging readers to join the conversation, exercise their free speech and get on top of the issues that affect their lives regardless of nationality or political persuasion. Suitable for students across a broad range of courses including Political Science, Politics, Political Marketing and Critical Management/Sociology. An accompanying website invites those interested to help find and publish thoughtful articles that aid our understanding of what is happening and what can be done to improve democracies around the world.
Book Synopsis Fundamentals of Marketing by : Miguel Santesmases Mestre
Download or read book Fundamentals of Marketing written by Miguel Santesmases Mestre and published by . This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the English edition of the first marketing book in Spanish to be adapted to the European Space for Higher Education, which has been written with the new requirements of the recent official degrees in mind. In addition to its theoretical presentation illustrated with many examples, each chapter starts with a business situation, and closes with a case study with practice topics, key terms and review questions, along with related Internet links and specific bibliography. In addition, teachers and students are provided with complementary on-line material on the book’s website: www.miguelsantesmases.com/fm.htm This textbook presents the fundamentals of marketing, the market, the consumer’s environment and behaviour, the marketing research, and the information systems. It later goes deeper into the marketing tools (product and services management, pricing, communication, sales, distribution and, lastly, the marketing plan), all supported by examples and case studies. Chapters dealing with relationship marketing, customer relations management, new communication technologies and emerging marketing techniques have also been included. Fundamentals of Marketing offers a modern approach, adapted to the new teaching methodologies which will make both the teaching and learning of the principles of marketing much easier.
Download or read book Cultural Tourism written by bob Mckercher and published by Routledge. This book was released on 2012-10-02 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examine cultural tourism issues from both sides of the industry! Unique in concept and content, Cultural Tourism: The Partnership Between Tourism and Cultural Heritage Management examines the relationship between the sectors that represent opposite sides of the cultural tourism coin. While tourism professionals assess cultural assets for their profit potential, cultural heritage professionals judge the same assets for their intrinsic value. Sustainable cultural tourism can only occur when the two sides form a true partnership based on understanding and appreciation of each other's merits. The authors--one, a tourism specialist, the other, a cultural heritage management expert--present a model for a working partnership with mutual benefits, integrating management theory and practice from both disciplines. Cultural Tourism is the first book to combine the different perspectives of tourism management and cultural heritage management. It examines the role of tangible (physical evidence of culture) and intangible (continuing cultural practices, knowledge, and living experiences) heritage, describes the differences between cultural tourism products and cultural heritage assets, and develops a number of conceptual models, including a classification system for cultural tourists, indicators of tourism potential at cultural and heritage assets, and assessment criteria for cultural and heritage assets with tourism potential. Cultural Tourism examines the five main constituent elements involved in cultural tourism: cultural and heritage assets in tourism sites such as the Royal Palace in Bangkok, the Cook Islands, and Alcatraz Prison in San Francisco. tourism--what it is, how it works, and what makes it a success five different types of cultural tourists consumption of products, value adding, and commodification integrating the first four elements to satisfy the tourist, meet the needs of the tourism industry, and conserve the intrinsic value of the asset Though tourism and cultural heritage management professionals have mutual interests in the management, conservation, and presentation of cultural and heritage assets, the two sectors operate on parallel planes, maintaining an uneasy partnership with surprisingly little dialogue. Cultural Tourism provides professionals and students in each field with a better understanding of their own roles in the partnership, bridging the gap via sound planning, management, and marketing to produce top-quality, long-lasting cultural tourism products. Now translated into simplified Chinese.
Book Synopsis Event History Analysis by : Hans-Peter Blossfeld
Download or read book Event History Analysis written by Hans-Peter Blossfeld and published by Psychology Press. This book was released on 2014-02-24 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Serving as both a student textbook and a professional reference/handbook, this volume explores the statistical methods of examining time intervals between successive state transitions or events. Examples include: survival rates of patients in medical studies, unemployment periods in economic studies, or the period of time it takes a criminal to break the law after his release in a criminological study. The authors illustrate the entire research path required in the application of event-history analysis, from the initial problems of recording event-oriented data to the specific questions of data organization, to the concrete application of available program packages and the interpretation of the obtained results. Event History Analysis: * makes didactically accessible the inclusion of covariates in semi-parametric and parametric regression models based upon concrete examples * presents the unabbreviated close relationship underlying statistical theory * details parameter-free methods of analysis of event-history data and the possibilities of their graphical presentation * discusses specific problems of multi-state and multi-episode models * introduces time-varying covariates and the question of unobserved population heterogeneity * demonstrates, through examples, how to implement hypotheses tests and how to choose the right model.
Download or read book Into the Red written by Alya Guseva and published by Stanford University Press. This book was released on 2008-04-01 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Into the Red explores the emergence of a credit card market in post-Soviet Russia during the formative period from 1988 to 2007. In her analysis, Alya Guseva locates the dynamics of market building in the social structure, specifically the creative use of social networks. Until now, network scholars have overlooked the role that networks play in facilitating exchange in mass markets because they have exclusively focused on firm-to-firm or person-to-person ties. Into the Red demonstrates how networks that combine individuals and organizations help to build markets for mass consumption. The book is situated on the cutting edge of emerging interdisciplinary research, linking multiple layers of analysis with institutional evolution. Using an intricate framework, Guseva chronicles both the creation of a credit card market and the making of a mass consumer. These processes are placed in the context of the ongoing restructuring in postcommunist Russia and the expansion of Western markets and ideologies through the rest of the world.
Book Synopsis The Connected Customer by : Stefan H.K. Wuyts
Download or read book The Connected Customer written by Stefan H.K. Wuyts and published by Routledge. This book was released on 2011-01-19 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s connected consumer environment, customers are better informed and harder to please, but they also leave a more visible evidence trail in the form of improved databases and customer information. Consumers are increasingly interconnected through various sorts of social networks, a trend that is facilitated by recent advances in electronic media and telecommunication (i.e., MySpace, Facebook, Twitter and Cyworld). Consumers are also increasingly connected with brands and seek to play a more participative role in their relationship with companies, stimulating companies to reconsider how to connect with consumers. This book consists of a collection of chapters by thought-leaders in the field of marketing and beyond that deals with the rich facets of connectivity. This edited volume is a great source of research ideas and fresh theory building for academics and students in marketing and related fields who wish to understand this exciting field. It will be a source of inspiration for practitioners who are eager to take up the challenge and adapt their marketing strategies to the changing nature of consumer and business markets.
Book Synopsis Fidelización de clientes by : Juan Carlos Alcaide
Download or read book Fidelización de clientes written by Juan Carlos Alcaide and published by ESIC Editorial. This book was released on 2010-05-12 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: La calidad ya no se limita a cumplir con unos atributos o beneficios básicos de un producto o servicio (que se consideran naturales). No es tanto el QUÉ se cede a cambio de un precio, sino el CÓMO se entrega, lo que influye en la percepción de valor. La fidelización de clientes se ha convertido en los últimos años en una quimera y en una utopía, de la que todo el mundo habla, pero pocos la han visto. Y sin embargo, existe. Algunas empresas han logrado recurrencia de sus clientes, vía satisfacción y enriquecimiento emocional de la relación. Menos puntos, más cariño y emociones. Esa parece haber sido la moraleja que nos ha enseñado el mercado en los últimos años. Calidad, calidez y precio justo. Experiencias dignas de ser contadas. Empleados fieles. CRM adecuado y segmentación con base tecnológica. ¿Qué es en realidad lo que influye de verdad en la fidelización de la clientela? Todos esos aspectos se analizan de forma minuciosa en este libro de Juan Carlos Alcaide. Un texto muy didáctico, donde se sigue un mismo esquema en todos los capítulos: una introducción consistente en un recordatorio de lo visto en el anterior capítulo, el desarrollo de la temática y finalmente unas conclusiones seguidas por un apartado de ejemplos, casos y vivencias que ilustran la teoría. Juan Carlos Alcaide es sociólogo especializado en Marketingy consultor desde hace veinte años. Es profesor de ESIC y otros centros de formación directiva desde hace varios lustros. Dirige la consultora MdS (www.marketingdeservicios. com) y ha trabajado en más de cien empresas líderes en proyectos de fidelización, servicio y gestión de clientes. ÍNDICE Planteamientos básicos: el trébol de la fidelización.- Información del cliente.- Marketing interno.- Comunicación.- Gestión de la experiencia del cliente.- Incentivos y privilegios.- Bibliografía.
Book Synopsis LISREL Approaches to Interaction Effects in Multiple Regression by : James Jaccard
Download or read book LISREL Approaches to Interaction Effects in Multiple Regression written by James Jaccard and published by SAGE. This book was released on 1996-03-21 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: With detailed examples, this book demonstrates the use of the computer program LISREL and how it can be applied to the analysis of interactions in regression frameworks. The authors consider a wide range of applications including: qualitative moderator variables; longitudinal designs; and product term analysis. They describe different types of measurement error and then present a discussion of latent variable representations of measurement error which serves as the foundation for the analyses described in later chapters. Finally they offer a brief introduction to LISREL and show how it can be used to execute the analyses. Readers can use this book without any prior training in LISREL and will find it an excellent introduction to analytic methods that deal with the problem of measurement error in the analysis of interactions.
Book Synopsis Culture Management by : Lukasz Wroblewski
Download or read book Culture Management written by Lukasz Wroblewski and published by Logos Verlag Berlin GmbH. This book was released on 2017-01-30 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Dr Lukasz Wroblewski's book Culture Management: Strategy and Marketing Aspects clearly recognises that the pressures on the cultural sector in the 21st Century are greater than ever before. Based on robust academic research within a practical industry context, this book addresses all the key issues related to marketing strategy and planning for the cultural industries. It will be an invaluable tool for managers, policy-makers and all those working in the creative and cultural world, and will help them to develop sound strategies for the future." Dr Kim Lehman Tasmanian School of Business and Economics, University of Tasmania "Dr Wroblewski's book explains clearly what has changed to make the use of business models necessary, even in organizations which might have resisted in the past. Globalization has resulted in a population which understands and appreciates art and culture created in other countries. While it might be agreed that this is beneficial for society, it means that cultural arbitrators within a country no longer have the authority to dictate what is accepted as culture. Managers now understand that to gain the support of the public they must explain the benefits of consuming their cultural product." Dr Bonita M. Kolb Professor Emeritus of Lycoming College in Pennsylvania "A thoughtful and penetrating analysis of culture management addressing marketing strategies and cultural institutions. An important `must read' book for those involved in this exciting sector." Prof Adrian Payne University of UNSW Business School, University of New South Wales
Book Synopsis Retail Strategy by : Christine Cuthbertson
Download or read book Retail Strategy written by Christine Cuthbertson and published by Routledge. This book was released on 2007-07-11 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is made distinctive by the presentation of practitioner insight allied with academic underpinning to create a powerful new framework of unusual breadth and depth. The book communicates contemporary retail thought from the perspectives of both senior international retailers and expert observers. It is structured around four sections: * Section I : retailing in an international context * Section II: chapters from faculty at Templeton College in Oxford outlining the key issues with review questions, discussion topics, assignments and further reading. * Section III : A unique series of in depth interviews with senior executives in the world's major retailers conducted by the Oxford Institute of Retail Management. Each case is backed up by company and sector information to demonstrate the changing retail and global environment. * Section IV: A summary and overview with further exercises assignments and recommended reading.The book is an innovative and highly effective new text for both students and executives needing to understand the complexities of the latest global developments and thinking.
Book Synopsis Aristotle on Memory by : Richard Sorabji
Download or read book Aristotle on Memory written by Richard Sorabji and published by . This book was released on 1972 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Human Sigma written by Jim Asplund and published by Simon and Schuster. This book was released on 2007-10-28 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.
Book Synopsis Social Networks and Marketing by : Christophe Van den Bulte
Download or read book Social Networks and Marketing written by Christophe Van den Bulte and published by Debolsillo. This book was released on 2007-01-01 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Service Management and Marketing by : Christian Grönroos
Download or read book Service Management and Marketing written by Christian Grönroos and published by . This book was released on 2000-10-10 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: In examining the new rules of service competition, the author discusses what important issues constitute the three levels of internal marketing, the four basic strategy options, and the five rules of service.
