Esourcing Capability Model For Service Providers Escm Sp

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eSourcing Capability Model for Service Providers eSCM-SP

Author : Bill Hefley
Publisher : Van Haren
ISBN 13 : 9401801258
Total Pages : 353 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis eSourcing Capability Model for Service Providers eSCM-SP by : Bill Hefley

Download or read book eSourcing Capability Model for Service Providers eSCM-SP written by Bill Hefley and published by Van Haren. This book was released on 2015-01-01 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings. The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.

The ESCM-SP V2.01

Author : Elaine B. Hyder
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (939 download)

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Book Synopsis The ESCM-SP V2.01 by : Elaine B. Hyder

Download or read book The ESCM-SP V2.01 written by Elaine B. Hyder and published by . This book was released on 2006 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

eSourcing Capability Model for Client Organizations - eSCM-CL

Author : Bill Hefley
Publisher : Van Haren
ISBN 13 : 9401800588
Total Pages : 449 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis eSourcing Capability Model for Client Organizations - eSCM-CL by : Bill Hefley

Download or read book eSourcing Capability Model for Client Organizations - eSCM-CL written by Bill Hefley and published by Van Haren. This book was released on 1970-01-01 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: French, English. The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement. The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.

ESourcing Capability Models (eSCM-Set)

Author : B. Hefley
Publisher : Van Haren Pub
ISBN 13 : 9789087536060
Total Pages : 0 pages
Book Rating : 4.5/5 (36 download)

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Book Synopsis ESourcing Capability Models (eSCM-Set) by : B. Hefley

Download or read book ESourcing Capability Models (eSCM-Set) written by B. Hefley and published by Van Haren Pub. This book was released on 2010-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since its inception in 2000, the Information Technology Services Qualification Center (ITSqc), www.itsqc.org, has established standards for companies that provide services such as IT operations, applications development and management, back office operations, engineering design, payroll and telemarketing support, as well as for companies that purchase those services.The ITSqc Series is a range of titles that brings readers and users these ITSqc best practices; they are currently used world-wide by companies who wish to access the combined wisdom of ITSqc, major IT sourcing firms, clients and advisors. The series includes the acclaimed eSCM models which provide best practice guidance on e-sourcing and a means to evaluate and improve service delivery, reduce risks and assess the value of the sourced services.Titles in this set include: * eSourcing Capability Model for Service Providers (eSCM-SP) * eSourcing Capability Model for Client Organisations (eSCM-CL)

ESourcing Capability Model for Client Organizations (eSCM-CL) Annotated Bibliography

Author : Pawan Khera
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis ESourcing Capability Model for Client Organizations (eSCM-CL) Annotated Bibliography by : Pawan Khera

Download or read book ESourcing Capability Model for Client Organizations (eSCM-CL) Annotated Bibliography written by Pawan Khera and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The eSourcing Capability Model for Client Organizations (eSCM-CL) [Hefley 2006a, 2006b] is a “best practices” capability model with two purposes: (1) to give client organizations guidance that will help them improve their capability across the sourcing life-cycle, and (2) to provide client organizations with an objective means of evaluating their sourcing capability. eSourcing relies on information and communication technologies as an integral part of the service delivery of a sourced service. Embedded within any service delivery is the client - service provider relationship. Client organizations serve as “informed customers” of these sourcing relationships, ensuring that the organization's sourcing activities are directed to meet end-user needs, provide value for money, and achieve the most beneficial outcomes. The ultimate success of the eSCM-CL model will be demonstrated when model adopters see fewer sourcing relationships that end due to deficiencies in service providers' performance, more effective and efficient management of service providers, better relationships between client organizations and their service providers, and increased business value arising from client organization's sourcing activities. The eSCM-CL was developed by a consortium led by Carnegie Mellon University's Information Technology Services Qualification Center (ITSqc). This work began in March 2003, with the eSCM-CL being released in September 2006. Data collection activities during the model development included an extensive review of the published literature; interviews with clients, service providers, and advisors; and multiple workshops with global participation. The literature review used to support the design of this model is represented in this Annotated Bibliography and is organized into two sections. The first section provides annotated entries that are ordered alphabetically by author's last name. In the second section, the entries are arranged in a topical bibliography. This topical bibliography is organized into sections addressing existing frameworks and each of the Capability Areas (CA) of the eSourcing Capability Model for Client Organizations (eSCM-CL).

Process Improvement and CMMI for Systems and Software

Author : Ron S. Kenett
Publisher : CRC Press
ISBN 13 : 1000687384
Total Pages : 297 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis Process Improvement and CMMI for Systems and Software by : Ron S. Kenett

Download or read book Process Improvement and CMMI for Systems and Software written by Ron S. Kenett and published by CRC Press. This book was released on 2010-03-09 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process Improvement and CMMI for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and appr

Implementing Effective IT Governance and IT Management

Author : Gad Selig
Publisher : Van Haren
ISBN 13 : 9401805725
Total Pages : 445 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Implementing Effective IT Governance and IT Management by : Gad Selig

Download or read book Implementing Effective IT Governance and IT Management written by Gad Selig and published by Van Haren. This book was released on 2015-02-01 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies. Each of the chapters also covers one or more of the following action oriented topics:- the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.;- the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.

A Framework for Best Practices in the Sourcing Life-Cycle

Author : Bill Hefley
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis A Framework for Best Practices in the Sourcing Life-Cycle by : Bill Hefley

Download or read book A Framework for Best Practices in the Sourcing Life-Cycle written by Bill Hefley and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations are increasingly delegating their information technology (IT) intensive business activities to external service providers to take advantage of the rapid evolution of the global telecommunications infrastructure. The business processes being outsourced range from routine and non-critical tasks, which are resource intensive and operational, to strategic processes that directly impact revenues. Managing and meeting client expectations is a major challenge in sourcing of IT-enabled services, and examples of failure abound. The eSourcing Capability Model for Client Organizations (eSCM-CL) is a "best practices" capability model with two purposes: (1) to give client organizations guidance that will help them improve their capability across the sourcing life-cycle, and (2) to provide client organizations with an objective means of evaluating their capability. The eSCM-CL was developed by a consortium led by Carnegie Mellon University's Information Technology Services Qualification Center (ITSqc). This work began in March 2003. Data collection activities have included an extensive review of the published literature; interviews with clients, service providers and advisors; and numerous workshops with global participation. This White Paper presents the architecture and rationale for the eSCM-CL. This document provides valuable information about the eSCM-CL, its implementation, and methods to evaluate and certify client organizations.

Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management

Author : Gad Selig
Publisher : Van Haren
ISBN 13 : 9087537743
Total Pages : 327 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management by : Gad Selig

Download or read book Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management written by Gad Selig and published by Van Haren. This book was released on 2008-04-12 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.

Software Process Improvement

Author : Ita Richardson
Publisher : Springer Science & Business Media
ISBN 13 : 3540476954
Total Pages : 229 pages
Book Rating : 4.5/5 (44 download)

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Book Synopsis Software Process Improvement by : Ita Richardson

Download or read book Software Process Improvement written by Ita Richardson and published by Springer Science & Business Media. This book was released on 2006-10-10 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook is intended for use by SPI (Software Process Improvement) m- agers and researchers, quality managers, and experienced project and research managers. The papers constitute the research proceedings of the 13th EuroSPI (European Software Process Improvement, www. eurospi. net) conference, held in Joensuu, Finland, 11-13 October 2006. The conference was held in 1994 in Dublin (Ireland), 1995 in Vienna (Austria), 1997 in Budapest (Hungary), 1998 in Gothenburg (Sweden), 1999 in Pori (Finland), 2000 in Copenhagen (D- mark), 2001 in Limerick (Ireland), 2002 in Nuremberg (Germany), 2003 in Graz (Austria), 2004 in Trondheim (Norway), and 2005 in Budapest (Hungary). - roSPI has established an experience library (library. eurospi. net) which will be continuously extended over the next years and will be made available to all - tendees. EuroSPI has also initiated a European Quali?cation Network in which di?erent SPINs and national initiatives join mutually bene?cial collaborations (EQN -- EU Leonardo da Vinci network project). With a founding conference on 5. 12. 2006 through EuroSPI partners and n- works, incollaborationwiththeEuropeanUnion(supportedbytheEULeonardo da Vinci Programme), a European certi?cation association will be created for the IT and services sector to o?er SPI knowledge and certi?cates to industry, establishing close knowledge transfer links between research and industry. The biggest value of EuroSPI lies in its function as a European knowledge and ex- rience exchange mechanism for SPI know-howbetween researchinstitutions and industry. September 2006 Richard Messnarz www. eurospi. net Organization OrganizationCommittee EuroSPI 2006 is organized by the EuroSPI partnership (www. eurospi.

BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES

Author : Sople, Vinod V.
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 812035236X
Total Pages : 318 pages
Book Rating : 4.1/5 (23 download)

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Book Synopsis BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES by : Sople, Vinod V.

Download or read book BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES written by Sople, Vinod V. and published by PHI Learning Pvt. Ltd.. This book was released on 2016-06-07 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.

Enterprise IT Governance, Business Value and Performance Measurement

Author : Shi, Nan Si
Publisher : IGI Global
ISBN 13 : 1605663476
Total Pages : 300 pages
Book Rating : 4.6/5 (56 download)

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Book Synopsis Enterprise IT Governance, Business Value and Performance Measurement by : Shi, Nan Si

Download or read book Enterprise IT Governance, Business Value and Performance Measurement written by Shi, Nan Si and published by IGI Global. This book was released on 2010-10-31 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides evidence-based insights into the management and contribution of IT in organizations, to offer practical advice & solutions, models and tools that are instrumental in getting business value from IT"--Provided by publisher.

Foundations of ITIL® 2011 Edition

Author : Pierre Bernard
Publisher : Van Haren
ISBN 13 : 9087539231
Total Pages : 473 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Foundations of ITIL® 2011 Edition by : Pierre Bernard

Download or read book Foundations of ITIL® 2011 Edition written by Pierre Bernard and published by Van Haren. This book was released on 2020-06-11 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade. The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement

Outsourcing Professionals - Guide to Corporate Responsibility

Author : Ron Babin
Publisher : Van Haren
ISBN 13 : 9087538197
Total Pages : 191 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Outsourcing Professionals - Guide to Corporate Responsibility by : Ron Babin

Download or read book Outsourcing Professionals - Guide to Corporate Responsibility written by Ron Babin and published by Van Haren. This book was released on 1970-01-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corporate Social Responsibility (CSR) is about managing an organization s impact on society and the environment through its operations, products or services and through its interaction with key stakeholders such as employees, customers, investors and suppliers. This book addresses how outsourcing can be used as a powerful tool for advancing critical social, economic, and environmental issues on a global basis. Additionally, it examines corporate responsibility policies and practices for outsourcing, including identifying and showcasing policies that our membership have adopted, creating a framework for companies to model new CR policies, and provides multiple resources for readers. Active for several years within the IAOP is the Corporate Social Responsibility (CSR) Subcommittee of the IAOP Advocacy and Outreach Committee. As an outgrowth of the work of the CSR Subcommittee, the need for an Outsourcing Professional s Guide to CSR was identified.From both the 2009 and the more recent 2011 IAOP survey on corporate social responsibility in outsourcing, it was shown that an overwhelming (and consistent) 84-85% of organizations would follow IAOP guiding principles for socially responsible outsourcing. This stable percentage of organizations looking for guidance bodes well for the development of the IAOP s Outsourcing Professionals Guide to Corporate Social Responsibility.IAOP® is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 110,000 members and affiliates worldwide, IAOP is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring and shared services. Our client-side members are, on average, responsible for $60 million per year of outsourcing spending with some overseeing outsourcing programs in the billions of dollars.85% of IAOP members credit IAOP for improved outsourcing outcomes at their organizations and 93% of IAOP s Certified Outsourcing Professionals® (COPs) say that the designation has had a positive impact on their careers.

Service operation

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
ISBN 13 : 0113310463
Total Pages : 278 pages
Book Rating : 4.1/5 (133 download)

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Book Synopsis Service operation by : Great Britain. Office of Government Commerce

Download or read book Service operation written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Outsourcing for Small & Medium Enterprises (SMEs)

Author :
Publisher : Chillibreeze
ISBN 13 :
Total Pages : 18 pages
Book Rating : 4./5 ( download)

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Book Synopsis Outsourcing for Small & Medium Enterprises (SMEs) by :

Download or read book Outsourcing for Small & Medium Enterprises (SMEs) written by and published by Chillibreeze. This book was released on with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Introduction to the ITIL service lifecycle

Author : Office of Government Commerce
Publisher : The Stationery Office
ISBN 13 : 9780113311316
Total Pages : 256 pages
Book Rating : 4.3/5 (113 download)

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Book Synopsis Introduction to the ITIL service lifecycle by : Office of Government Commerce

Download or read book Introduction to the ITIL service lifecycle written by Office of Government Commerce and published by The Stationery Office. This book was released on 2010-05-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.