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Author : Vasfi Gucer
Publisher : IBM.Com/Redbooks
ISBN 13 : 9780738432212
Total Pages : 0 pages
Book Rating : 4.4/5 (322 download)
Download or read book End-to-end Service Management Using IBM Service Management Portfolio written by Vasfi Gucer and published by IBM.Com/Redbooks. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Axel Buecker
Publisher : IBM Redbooks
ISBN 13 : 0738438677
Total Pages : 802 pages
Book Rating : 4.7/5 (384 download)
Download or read book IT Service Management Best Practices Using IBM SmartCloud Control Desk written by Axel Buecker and published by IBM Redbooks. This book was released on 2013-12-12 with total page 802 pages. Available in PDF, EPUB and Kindle. Book excerpt: SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility. SmartCloud Control Desk improves efficiency and quality of service by unifying asset, change, and problem management. It lowers cost and mitigates license compliance risk by performing end to end software asset management. It also delivers an adaptive, role-based simplified UI that can be more intuitive for novice users, which reduces training costs, while allowing access from anywhere at anytime through mobile device support that includes BlackBerry, iOS, and Android. In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization rates and reducing unnecessary purchases by managing the IT asset lifecycle. You can deploy SmartCloud Control Desk in a variety of ways; traditional on-premise, SaaS, VM image. This approach can make it more affordable to meet your current business needs, and seamlessly move between delivery models while keeping the same functionality. This IBM® Redbooks® publication covers IBM SmartCloud® Control Desk product configuration, customization, and implementation best practices.
Author : Yatresh Agarwal
Publisher : IBM Redbooks
ISBN 13 : 0738434949
Total Pages : 612 pages
Book Rating : 4.7/5 (384 download)
Download or read book IBM Tivoli Change and Configuration Management Database (CCMDB) V7.2.1 Implementation Guide written by Yatresh Agarwal and published by IBM Redbooks. This book was released on 2010-12-13 with total page 612 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IBM® Tivoli® Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITIL®). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for ITTM and other standards as well. This IBM Redbooks® publication provides information that can be used by clients, partners, or IBM field personnel who are looking to engage in an effort to implement change and configuration management processes in an enterprise environment utilizing the IBM Tivoli Change and Configuration Management Database (CCMDB) V 7.2.1 product. It covers the new features available with CCMDB V7.2 and CCMDB V7.2.1, as well as details about the underlying components of the product and utilizing the product to support robust IT processes such as change and configuration management. It also focuses on the details of the data model, process engine, and the Change and Configuration management Process Management Programs (PMPs). This book provides a reference for IT Specialists and IT Architects working with the CCMDB V7.2.1 product.
Author : Patricia A. Morreale
Publisher : CRC Press
ISBN 13 : 1420078089
Total Pages : 679 pages
Book Rating : 4.4/5 (2 download)
Download or read book CRC Handbook of Modern Telecommunications written by Patricia A. Morreale and published by CRC Press. This book was released on 2018-09-03 with total page 679 pages. Available in PDF, EPUB and Kindle. Book excerpt: Addressing the most dynamic areas of the ever-changing telecommunications landscape, the second edition of the bestselling CRC Handbook of Modern Telecommunications once again brings together the top minds and industry pioneers in wireless communication networks, protocols, and devices. In addition to new discussions of radio frequency identification (RFID) and wireless sensor networks, including cognitive radio networks, this important reference systematically addresses network management and administration, as well as network organization and governance, topics that have evolved since the development of the first edition. Extensively updated and expanded, this second edition provides new information on: Wireless sensor networks RFID Architectures Intelligent Support Systems Service delivery integration with the Internet Information life cycle and service level management Management of emerging technologies Web performance management Business intelligence and analytics The text details the latest in voice communication techniques, advanced communication concepts, network organization, governance, traffic management, and emerging trends. This comprehensive handbook provides telecommunications professionals across all fields with ready access to the knowledge they require and arms them with the understanding of the role that evolving technologies will play in the development of the telecommunications systems of tomorrow.
Author : Hernando Bedoya
Publisher : IBM Redbooks
ISBN 13 : 0738433810
Total Pages : 296 pages
Book Rating : 4.7/5 (384 download)
Download or read book End to End Performance Management on IBM i written by Hernando Bedoya and published by IBM Redbooks. This book was released on 2009-11-23 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Monitoring and managing your system's performance is critical to ensure that you are keeping pace with the changing demands of your business. To respond to business changes effectively, your system must change too. Managing your system, at first glance, might seem like just another time-consuming job. But the investment soon pays off because the system runs more efficiently, and this is reflected in your business. It is efficient because changes are planned and managed. Managing performance of any system can be a complex task that requires a thorough understanding of that system's hardware and software. IBM® i is an industry leader in the area of performance management and has many qualities that are not found in other systems, such as: - Unparalleled performance metrics - Always-on collection of metrics - Graphical investigation of performance data While understanding all the different processes that affect system performance can be challenging and resolving performance problems requires the effective use of a large suite of tools, the functions offered by IBM i are intended to make this job easier for users. This IBM Redbooks® publication explains the tasks and rich tools associated with performance management on IBM i.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655162551
Total Pages : 128 pages
Book Rating : 4.1/5 (625 download)
Download or read book IBM Service Management Framework a Clear and Concise Reference written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-03-07 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we maintain IBM Service Management Framework's Integrity? Is the IBM Service Management Framework process severely broken such that a re-design is necessary? Is the IBM Service Management Framework organization completing tasks effectively and efficiently? How do you assess your IBM Service Management Framework workforce capability and capacity needs, including skills, competencies, and staffing levels? What are the compelling business reasons for embarking on IBM Service Management Framework? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IBM Service Management Framework investments work better. This IBM Service Management Framework All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth IBM Service Management Framework Self-Assessment. Featuring 709 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IBM Service Management Framework improvements can be made. In using the questions you will be better able to: - diagnose IBM Service Management Framework projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in IBM Service Management Framework and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the IBM Service Management Framework Scorecard, you will develop a clear picture of which IBM Service Management Framework areas need attention. Your purchase includes access details to the IBM Service Management Framework self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781717479259
Total Pages : 142 pages
Book Rating : 4.4/5 (792 download)
Download or read book IBM Service Management Framework written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-04-27 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the Key enablers to make this IBM Service Management Framework move? What business benefits will IBM Service Management Framework goals deliver if achieved? Are accountability and ownership for IBM Service Management Framework clearly defined? Does our organization need more IBM Service Management Framework education? What is the total cost related to deploying IBM Service Management Framework, including any consulting or professional services? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IBM Service Management Framework investments work better. This IBM Service Management Framework All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth IBM Service Management Framework Self-Assessment. Featuring 709 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IBM Service Management Framework improvements can be made. In using the questions you will be better able to: - diagnose IBM Service Management Framework projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in IBM Service Management Framework and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the IBM Service Management Framework Scorecard, you will develop a clear picture of which IBM Service Management Framework areas need attention. Your purchase includes access details to the IBM Service Management Framework self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Alex Louwe Kooijmans
Publisher : IBM Redbooks
ISBN 13 : 0738435813
Total Pages : 250 pages
Book Rating : 4.7/5 (384 download)
Download or read book Value Realization from Efficient Software Deployment written by Alex Louwe Kooijmans and published by IBM Redbooks. This book was released on 2011-10-25 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many companies have a complex process for purchasing software that is required by IT projects, or better, by the business. Usually software is purchased by a centralized procurement function, and is either purchased on a project-by-project basis or as a large periodic software contract. Unfortunately purchasing software products does not automatically mean that these products are exploited throughout the organization providing the maximum possible value to the business units. Several issues call for a structured approach that gets the most business value out of software already purchased. The objectives of this approach are to: Create maximum awareness throughout the organization of the software purchased. Track software use in IT projects and act if products are not used at all, used improperly, or insufficiently used. Facilitate use of software products in projects, especially when software products are complex and require a lot of integration. We can summarize the overall objective of this approach as ensuring that the business units in an organization obtain the maximum possible value of software products purchased, which is also the scope of this IBM® Redbooks® publication.
Author : Wei-Dong Zhu
Publisher : IBM Redbooks
ISBN 13 : 0738439967
Total Pages : 636 pages
Book Rating : 4.7/5 (384 download)
Download or read book Building IBM Enterprise Content Management Solutions From End to End written by Wei-Dong Zhu and published by IBM Redbooks. This book was released on 2014-10-22 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt: IBM® Enterprise Content Management (ECM) solutions provide efficient and effective ways to capture content, manage the content and business processes, discover insights from the content, and derive actions to improve business processes, products, and services. This IBM Redbooks® publication introduces and highlights some of the IBM ECM products that can be implemented and integrated together to create end-to-end ECM solutions: IBM Case Manager IBM Datacap IBM Content Manager OnDemand IBM Enterprise Records IBM WatsonTM Content Analytics IBM Content Classification For each product involved in the ECM solution, this IBM Redbooks publication briefly describes what it is, its functions and capabilities, and provides step-by-step procedures for installing, configuring, and implementing it. In addition, we provide procedures for integrating these products together to create an end-to-end ECM solution to achieve the overall solution objectives. Not all of the products are required to be integrated into an ECM solution. Depending on your business requirements, you can choose a subset of these products to be built into your ECM solutions. This book serves as a hands-on learning guide for information technology (IT) specialists who plan to build ECM solutions from end-to-end, for a proof of concept (PoC) environment, or for a proof of technology environment. For implementing a production-strength ECM solution, also refer to IBM Knowledge Center, IBM Redbooks publications, and IBM Software Services.
Author : Muhammad Ali Babar
Publisher : Springer Science & Business Media
ISBN 13 : 3642023754
Total Pages : 287 pages
Book Rating : 4.6/5 (42 download)
Download or read book Software Architecture Knowledge Management written by Muhammad Ali Babar and published by Springer Science & Business Media. This book was released on 2010-05-03 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: A software architecture manifests the major early design decisions, which determine the system’s development, deployment and evolution. Thus, making better architectural decisions is one of the large challenges in software engineering. Software architecture knowledge management is about capturing practical experience and translating it into generalized architectural knowledge, and using this knowledge in the communication with stakeholders during all phases of the software lifecycle. This book presents a concise description of knowledge management in the software architecture discipline. It explains the importance of sound knowledge management practices for improving software architecture processes and products, and makes clear the role of knowledge management in software architecture and software development processes. It presents many approaches that are in use in software companies today, approaches that have been used in other domains, and approaches under development in academia. After an initial introduction by the editors, the contributions are grouped in three parts on "Architecture Knowledge Management", "Strategies and Approaches for Managing Architectural Knowledge", and "Tools and Techniques for Managing Architectural Knowledge". The presentation aims at information technology and software engineering professionals, in particular software architects and software architecture researchers. For the industrial audience, the book gives a broad and concise understanding of the importance of knowledge management for improving software architecture process and building capabilities in designing and evaluating better architectures for their mission- and business-critical systems. For researchers, the book will help to understand the applications of various knowledge management approaches in an industrial setting and to identify research challenges and opportunities.
Author : Judith S. Hurwitz
Publisher : John Wiley & Sons
ISBN 13 : 0470529083
Total Pages : 338 pages
Book Rating : 4.4/5 (75 download)
Download or read book Service Management For Dummies written by Judith S. Hurwitz and published by John Wiley & Sons. This book was released on 2009-05-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Author : Charlotte Brooks
Publisher : IBM Redbooks
ISBN 13 : 0738489727
Total Pages : 540 pages
Book Rating : 4.7/5 (384 download)
Download or read book IBM System Storage Business Continuity: Part 2 Solutions Guide written by Charlotte Brooks and published by IBM Redbooks. This book was released on 2009-06-09 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM Redbooks publication is a companion to IBM System Storage Business Continuity: Part 1 Planning Guide, SG24-6547 . We assume that the reader of this book has understood the concepts of Business Continuity planning described in that book. In this book we explore IBM System Storage solutions for Business Continuity, within the three segments of Continuous Availability, Rapid Recovery, and Backup and Restore. We position these solutions within the Business Continuity tiers. We describe, in general, the solutions available in each segment, then present some more detail on many of the products. In each case, the reader is pointed to sources of more information.
Author : Lorin Ullmann
Publisher : IBM Redbooks
ISBN 13 : 0738455970
Total Pages : 28 pages
Book Rating : 4.7/5 (384 download)
Download or read book IBM Service Management Suite for z/OS with Service Management Unite written by Lorin Ullmann and published by IBM Redbooks. This book was released on 2017-02-01 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: IBM® Service Management Suite for z/OS provides operators a transparent view of the IBM z Systems® compute landscape, including central electronic complexes (CECs), LPARs, and Sysplexes with key performance indicators for improved problem isolation, analysis, and diagnosis. This IBM Redbooks® Solution Guide describes Service Management Suite for z/OS and its new user interface, IBM Service Management Unite, and includes high-level architectures (for each solution) with their key components. The guide also explains the integration of Service Management Unite with Service Management Suite for z/OS components and integration with other IBM products and third-party solutions to create a comprehensive solution. The business value and usage scenarios are also included.
Author : James Ballentine
Publisher : IBM Redbooks
ISBN 13 : 0738436925
Total Pages : 354 pages
Book Rating : 4.7/5 (384 download)
Download or read book End-to-end Integration with IBM Sterling B2B Integration and Managed File Transfer solutions written by James Ballentine and published by IBM Redbooks. This book was released on 2012-07-21 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across numerous vertical industries, enterprises are challenged to improve processing efficiency as transactions flow from their business communities to their internal systems and vice versa, simplify management and expansion of the external communities, accommodate customer and supplier preferences, govern the flow of information, enforce policy and standards, and protect sensitive information. Throughout this process, external partners must be on-boarded and off-boarded, information must flow across multiple communications infrastructures, and data must be mapped and transformed for consumption across multiple applications. Some transactions require synchronous or real-time processing while others are of a more periodic nature. For some classes of customer or supplier, the enterprise might prefer a locally-managed, on-premise solution. For some types of communities (often small businesses), an as-a-Service solution might be the best option. Many large enterprises combine the on-premise and as-a-Service approach to serve different categories of business partners (customers or suppliers). This IBM® Redbooks® publication focuses on solutions for end-to-end integration in complex value chains and presents several end-to-end common integration scenarios with IBM Sterling and IBM WebSphere® portfolios. We believe that this publication will be a reference for IT Specialists and IT Architects implementing an integration solution architecture involving IBM Sterling and IBM WebSphere portfolios.
Author : Dr. Ali Arsanjani
Publisher : IBM Redbooks
ISBN 13 : 0738440590
Total Pages : 272 pages
Book Rating : 4.7/5 (384 download)
Download or read book Business Process Management Design Guide: Using IBM Business Process Manager written by Dr. Ali Arsanjani and published by IBM Redbooks. This book was released on 2015-04-27 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: IBM® Business Process Manager (IBM BPM) is a comprehensive business process management (BPM) suite that provides visibility and management of your business processes. IBM BPM supports the whole BPM lifecycle approach: Discover and document Plan Implement Deploy Manage Optimize Process owners and business owners can use this solution to engage directly in the improvement of their business processes. IBM BPM excels in integrating role-based process design, and provides a social BPM experience. It enables asset sharing and creating versions through its Process Center. The Process Center acts as a unified repository, making it possible to manage changes to the business processes with confidence. IBM BPM supports a wide range of standards for process modeling and exchange. Built-in analytics and search capabilities help to further improve and optimize the business processes. This IBM Redbooks® publication provides valuable information for project teams and business people that are involved in projects using IBM BPM. It describes the important design decisions that you face as a team. These decisions invariably have an effect on the success of your project. These decisions range from the more business-centric decisions, such as which should be your first process, to the more technical decisions, such as solution analysis and architectural considerations.
Author : Elisabeth Stahl
Publisher : IBM Redbooks
ISBN 13 : 0738451207
Total Pages : 76 pages
Book Rating : 4.7/5 (384 download)
Download or read book Performance and Capacity Themes for Cloud Computing written by Elisabeth Stahl and published by IBM Redbooks. This book was released on 2013-03-20 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® RedpaperTM is the second in a series that addresses the performance and capacity considerations of the evolving cloud computing model. The first Redpaper publication (Performance Implications of Cloud Computing, REDP-4875) introduced cloud computing with its various deployment models, support roles, and offerings along with IT performance and capacity implications associated with these deployment models and offerings. In this redpaper, we discuss lessons learned in the two years since the first paper was written. We offer practical guidance about how to select workloads that work best with cloud computing, and about how to address areas, such as performance testing, monitoring, service level agreements, and capacity planning considerations for both single and multi-tenancy environments. We also provide an example of a recent project where cloud computing solved current business needs (such as cost reduction, optimization of infrastructure utilization, and more efficient systems management and reporting capabilities) and how the solution addressed performance and capacity challenges. We conclude with a summary of the lessons learned and a perspective about how cloud computing can affect performance and capacity in the future.
Author : Vasfi Gucer
Publisher : IBM Redbooks
ISBN 13 : 0738441856
Total Pages : 190 pages
Book Rating : 4.7/5 (384 download)
Download or read book IBM Netcool Operations Insight: A Scenarios Guide written by Vasfi Gucer and published by IBM Redbooks. This book was released on 2016-07-20 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: IBM® Netcool® Operations Insight empowers your IT operations to use real-time and historical analytics to identify, isolate, and resolve problems before they affect your business. Powered by IBM Tivoli® Netcool/OMNIbus and the transformative capabilities of cognitive analytics, Netcool Operations Insight consolidates millions of alerts from across local, cloud, and hybrid environments into a few actionable problems. This IBM Redbooks® publication gives a broad understanding of Netcool Operations Insight and describes several scenarios that show the capabilities of this solution in a real-life environment. Each scenario features a different capability of Netcool Operations Insight. The scenarios are documented by using step-by-step figures with explanations to make them easier to implement in your own environment. The scenarios in this book are broken into the following categories: - Network management related scenarios - Network event and cognitive related scenarios - Network event related scenarios The target audience of this book is network specialists, network administrators, and network operators.
